Take It to the Next Level

  • Bastion Elevate is one of the top PR and social media agencies in Southern California
  • The company was ranked among the Top 10 PR agencies in Orange County by the Orange County Business Journal in 2019
  • Bastion Elevate, formerly LFPR, was established in 2008 as a full service PR agency and expanded into social media in 2014
  • Bastion Elevate offers a comprehensive set of PR services, including: corporate communications and messaging, media outreach, thought leadership, product reviews, product launches, press releases, crisis communications, branding, social platform strategy, social media content creation and posting, social influencer marketing/campaigns and more
  • At Bastion Elevate, we are a group of media fanatics who create strategic pathways to level up our clients’ products, brands, and messages through impactful coverage, executive leadership, and strategic social media campaigns. Big ideas, strategy, and the right approach are what get our clients noticed. It’s what we do best. Comprised of a deeply integrated and experienced group of creative media experts, writers, social media mavens, and digital marketing strategists.

     
    $5,000+
     
    $100 - $149 / hr
     
    10 - 49
     Founded
    2008
    Show all +
    Newport Beach, CA
    headquarters
    • 4041 MacArthur Blvd., Suite 400
      Newport Beach, CA 92660
      United States
    other locations
    • 202 N Avenue 64
      Los Angeles, CA 90042
      United States

    Portfolio

    Key clients: 

    Swiftpage, K1 Speed, Cyrex Laboratories, Ocutrx Vision Technologies, Avalara MyLodgeTax, XUMO, Almost Naked Swim, Bastion Collective, iRestore, The Cambridge Group, Cousins Maine Lobster, ChartWise Medical Systems

    Bastion Elevate PR Director Published in Business.com Image

    Bastion Elevate PR Director Published in Business.com

    Business.com published an article written by Bastion Elevate PR Director Dave Feistel discussing how to find the right PR firm for your business. 

    Bastion Elevate PR Director Receives PR Rockstar Profile Image

    Bastion Elevate PR Director Receives PR Rockstar Profile

    Bastion Elevate PR Director Dave Feistel was profiled in Authority Magazine as a PR Rockstar. 

    Bastion Elevate CEO authors piece for AdAge Image

    Bastion Elevate CEO authors piece for AdAge

    An article written by Bastion Elevate CEO Shana Starr discussing 5 slides every comms report should include was published in AdAge. 

    Bastion Elevate CEO featured on AdAge Image

    Bastion Elevate CEO featured on AdAge

    An article written by Bastion Elevate CEO Shana Starr discussing budgeting for marketing activities was published in AdAge.

    CNBC story featuring quotes from Bastion Elevate client Image

    CNBC story featuring quotes from Bastion Elevate client

    Bastion Elevate secured an opportunity for client Eddie Yoon to be quoted in a news story from CNBC. 

    MSNBC features Bastion Elevate client in segment Image

    MSNBC features Bastion Elevate client in segment

    Bastion Elevate secured an opportunity for client Eddie Yoon to be included in a broadcast TV segment on MSNBC TV. 

    Fast Company article featuring client quotes Image

    Fast Company article featuring client quotes

    Bastion Elevate secured an opportunity for client Eddie Yoon to be used as a resource and quoted for a Fast Company article discussing MoviePass. 

    The Orange County Register features Bastion Elevate Image

    The Orange County Register features Bastion Elevate

    Bastion Elevate secured coverage for the company in The Orange County Register. 

    Mergermarket feature for Bastion Collective Image

    Mergermarket feature for Bastion Collective

    Bastion Elevate secured a dedicated feature story focused on Bastion Collective and the company's growth in Mergermarket. 

    MediaPost feature for Bastion Collective Image

    MediaPost feature for Bastion Collective

    Bastion Elevate secured a dedicated feature story focused on Bastion Collective and the company's growth in MediaPost. 

    Business Insider Feature Story for Bastion Collective Image

    Business Insider Feature Story for Bastion Collective

    Bastion Elevate secured a feature story in Business Insider focused entirely on Bastion Collective. 

    Orange County Business Journal Ranks Bastion Elevate a Top 10 PR Agency Image

    Orange County Business Journal Ranks Bastion Elevate a Top 10 PR Agency

    Bastion Elevate was included in the OCBJ's list of the Top 10 PR Agencies in OC. 

    MD+DI: Medical Device & Diagnostic Industry featuring Ocutrx Image

    MD+DI: Medical Device & Diagnostic Industry featuring Ocutrx

    Bastion Elevate secured a feature for their client, Ocutrx, in MD+DI: Medical Device & Diagnostic Industry focusing on the results of a new pre-pilot study conducted for their augmented reality headset. 

    KUSI San Diego featuring Act! CRM Software Image

    KUSI San Diego featuring Act! CRM Software

    Bastion Elevate secured inclusion of the Act! CRM software product in a broadcast TV segment focusing on SMB technology and tools. 

    Healio.com Q&A with Ocutrx Vision Technologies Image

    Healio.com Q&A with Ocutrx Vision Technologies

    Bastion Elevate secured a Q&A feature with Healio.com discussing Ocutrx, their technology and their augmented reality headset. 

    INVISION Magazine featuring Ocutrx Image

    INVISION Magazine featuring Ocutrx

    Bastion Elevate secured coverage for Ocutrx Vision Technologies' flagship augmented reality headset and technology in an artifical vision aids feature in INVISION Magazine's print edition. This piece was also featured online and included product images, a link back to the website and a contact phone number for Ocutrx. 

    Forbes feature for Ocutrx Vision Technologies Image

    Forbes feature for Ocutrx Vision Technologies

    Bastion Elevate secured a dedicated Ocutrx feature with Forbes for their latest ARwear product. 

    Advertising Week Image

    Advertising Week

    Bastion Elevate drafted a bylined article on behalf of client Swiftpage's CEO. They then secured placement for the article with Advertising Week, where this article served as the featured article on the publication's homepage and included a link back to the client's website. 

    Bastion Elevate secured a full episode of The Top Entrepreneurs focusing on their client, Swiftpage. In this episode, they discuss the company's technology, growth, future plans, thoughts on the industry and more. The Top Entrepreneurs is a highly influential business growth show. 

    Business Rockstars Featuring Swiftpage

    Bastion Elevate secured a segment with Business Rockstars TV featuring Swiftpage and the company's CEO. The segment is entirely focused on the company, its technology and their plans for the future. 

    NBC San Diego Featuring K1 Speed Image

    NBC San Diego Featuring K1 Speed

    Bastion Elevate secured inclusion for K1 Speed on NBC San Diego's list of the top things to do on a rainy day in the city. The piece includes K1 Speed images and a link back to the company's website. 

    K1 Speed on SB Nation Radio and ESPN Radio Image

    K1 Speed on SB Nation Radio and ESPN Radio

    Bastion Elevate secured an interview for a K1 Speed spokesperson with the Let's Talk Wheels show which is syndicated across ESPN Radio, SB Nation Radio and a variety of podcast platforms. This interview is entirely focused on K1 Speed, their race cars, and all the fun that can be had at their locations across the country. 

    FOX TV Feature for K1 Speed Image

    FOX TV Feature for K1 Speed

    Bastion Elevate secured interest in FOX TV visiting a local K1 Speed location and shooting a segment which aired both online and on the nightly news. 

    Client featured in Thrive Global Image

    Client featured in Thrive Global

    Bastion Elevate wrote a byline on behalf of client Cyrex Laboratories, which was published in leading health and wellness publication Thrive Global (4M+ monthly readers) and features discussion of the client's latest autoimmune reactivity test. 

    Client in The Washington Post Image

    Client in The Washington Post

    Bastion Elevate wrote an article on behalf of their client, Avalara MyLodgeTax, and secured placement for the piece in The Washington Post. This article was also published in the weekend print edition of the paper. 

    Avalara on NBC News Image

    Avalara on NBC News

    Bastion was able to secure a dedicatede NBC News segment focused on their client, Avalara MyLodgeTax, including discussion of their product, space and technology with the company's spokesperson.

    Reviews

    Sort by

    Social Media Marketing for Wealth Management Firm

    "They do their research and have created compelling ideas for content and actual content."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.5
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Apr. 2020 - Ongoing
    Project summary: 

    Bastion Elevate provides ongoing social media marketing and public relations for a wealth management firm. The team works to increase social media traffic and establish an online presence.

    The Reviewer
     
    11-50 Employees
     
    Newport Beach, California
    Kimberlee Davis
    Managing Director & Partner, Wealth Management Firm
     
    Verified
    The Review
    Feedback summary: 

    Bastion Elevate led a solid digital marketing strategy which resulted in an exponential increase in social media following and an increased in brand awareness. The team was efficient and effective. They were communicative and flexible.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    I am a Managing Director, Partner at a wealth management firm. I am a wealth manager and have also created a thought-leadership platform.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Bastion Elevate?

    I hire Bastion Elevate for social media marketing, editorial assistance and public relations for my thought-leadership platform.

    What were your goals for this project?

    To increase social media following, expand editorial presence and raise awareness for the platform.

    SOLUTION

    How did you select Bastion Elevate?

    I researched various public relation firms and social media firms online and spoke to various candidates. Bastion Elevate resonated the best with me as they truly understand my mission. I was very impressed with Shana Starr and Jordan Dahlquist.

    Describe the scope of their work in detail.

    Bastion Elevate creates and coordinates the content calendar for social media. I then review, edit (if needed), and approve content for posting. They also create editorial calendar and create pieces for review.

    What was the team composition?

    I work closely with Jordan D., as social media director, and his team. I also work with Andrew K. and Brenlyn D. on editorial pieces. Shana S., CEO, and I coordinate on vision and expanse.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    My social media following has increased exponentially, my editorial articles have been placed in several caliber media outlets. Brand awareness is increasing.

    How effective was the workflow between your team and theirs?

    Very efficient and very effective. We have ongoing communication and everyone is flexible.

    What did you find most impressive about this company?

    They have great vision, are receptive, responsive and timely. They do their research and have created compelling ideas for content and actual content.

    Are there any areas for improvement?

    I am very happy with the team and our progress to date.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.5 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Content Support for Alcohol & Drug Recovery App

    “They’ve been really thorough in making sure that we stay informed and they stay accountable to producing results.”

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Feb. 2020 - Ongoing
    Project summary: 

    Bastion Elevate delivered media coverage and content writing services to a virtual alcohol recovery application, helping them to earn digital media and news broadcast coverage and write blogs.

    The Reviewer
     
    1-10 Employees
     
    Irvine, California
    Tara Schiller
    CEO, SoberBuddy
     
    Verified
    The Review
    Feedback summary: 

    The efforts of the Bastion Elevate team have resulted in an incredible level of exposure for the client company, earning over 50 media pieces, 40 broadcasts, and 30 million impressions as a result. Their team is collaborative and flexible, responding well to all feedback and implementing changes.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the CEO of SoberBuddy, and we are a virtual alcohol recovery coaching app and online service.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Bastion Elevate?

    They worked with us to help get us out into the media and to establish ourselves as thought leaders in drug and alcohol recovery.

    SOLUTION

    What was the scope of their involvement?

    We’ve been working with them for about 6 months, and their main focus has been to get our articles into different online publications. They have also targeted news broadcasts, and written content for our own site on our weekly blog.

    What was the team composition?

    There have been three members of their team working with us on the project.

    How much have you invested with them?

    The collaboration costs us about $6,000 a month, so in total, we’re at about $36,000.

    What is the status of this engagement?

    We started working with them in February 2020.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    Thanks to their team’s efforts, we’ve had over 50 pieces of earned media coverage in multiple different publications and reached an audience of nearly 30 million readers through those pieces of earned coverage. We’ve been featured in 40 news broadcasts, and received over 5000 social media shares across all of that content.

    Everyone on their team has been incredible to work with. They take criticism and feedback really well and are always professional, no matter what. They’ve been particularly innovative in their ideas for how to position ourselves in the media so that we can get messages out quickly enough to be relevant to what’s going on around us.

    How did Bastion Elevate perform from a project management standpoint?

    The team is also extremely responsive, so I never have to wait before I hear back from them about anything. We have direct communication with all of their team members through Slack so that we have immediate feedback on most issues, and then they follow up with monthly reports on all of our media placements.

    We use those as an opportunity to re-center the teams on our plans going forward, and they’ve been really thorough in making sure that we stay informed and they stay accountable to producing results.

    What did you find most impressive about them?

    Beyond just the number of media placements that they have been able to secure, which has been a huge success for us, I’ve been most impressed with their professionalism. They take feedback and hear about any issues that might come up and just get on it immediately.

    I have never seen them take offense or push back on anything that I’ve asked them to do, which has made the collaboration incredibly easy for us to manage.

    Are there any areas they could improve?

    I honestly don’t have any suggestions for things they could improve. They’re one of the most impressive companies I’ve ever worked with.

    Do you have any advice for potential customers?

    Don’t be afraid to be totally open with your thoughts. They can handle anything you have to say and will work with you to find the best way forward, so just go for it.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Facebook Ads for Powerlifting Gear Company

    "We are very satisfied with the projects that we have done and will continue with."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $10,000 to $49,999
     
    Oct. 2019 - Ongoing
    Project summary: 

    A powerlifting gear company hired Bastion Elevate to help design and implement its social media marketing. Using Facebook and Instagram to target their audience, Bastion Elevate continuously adjusts campaigns.

    The Reviewer
     
    11-50 Employees
     
    Irvine, California
    Luke Carroll
    Chief Sales Marketing Officer, Iron Rebel Power Gear
     
    Verified
    The Review
    Feedback summary: 

    They have met or exceeded every monthly sales goal and have noticed an increase in new customers. The team at Bastion Elevate is communicative, accessible, and skilled with their expertise setting them apart.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    My company designs and sells Powerlifting and Bodybuilding apparel and safety gear. I am the Chief Sales and Marketing officer. I help in designing all our products and make all the marketing content that we distribute on social media.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Bastion Elevate?

    Bastion Elevate helps us design and implement our social media targeted advertising. They also consult with us about marketing strategies.

    What were your goals for this project?

    We want to increase sales and reach a more broad market through social media advertisements. With a large customer base in our specific community, we are looking to reach a more diverse market.

    SOLUTION

    How did you select this vendor?

    We made contact with Bastion Elevate through another company that we are familiar with. We have worked with several other companies to distribute our social media advertisements. We like Bastion Elevates great communication, quick turnaround and rapid results. My other partners and I chose Bastion Elevate.

    Describe the scope of their work in detail.

    After finding Bastion Elevate we had meetings to discuss our direction and possible methods for marketing. We work exclusively through social media advertising and use Facebook and Instagram to target our audience. We consult with Bastion Elevate and use their knowledge to create media content with our in-house athletes. Once we have created the content we give it to Bastion Elevate and they distribute it accordingly through social media channels. Bastion Elevate is continuously amending our social media advertisements to reach a more diverse audience and get us increasingly better returns on our investment.

    What was the team composition?

    I work mostly directly with my contact, but I receive weekly updates on projects or reports from other members of their team.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Bastion Elevate created a monthly sales goal with us at the beginning of our cooperation and we have met and exceeded that throughout our partnership. We have also noticed continuous growth in new customers.

    How effective was the workflow between your team and theirs?

    This project was one on one using simple email to communicate. Bastion Elevate adapted the advertising on the fly to meet and exceeded required sales metrics.

    What did you find most impressive about this company?

    My favorite part about working with Bastion Elevate is that I have a direct phone number with my project manager. We sometimes communicate at all different hours of the day, many times outside of the normal working hours or even on weekends. Also his expertise and guidance helped me choose the right advertising channels to increase and the right ones to abandon. This experience may be tough to find with other companies.

    Are there any areas for improvement?

    We are very satisfied with the projects that we have done and will continue with. Work has always been done on time and for the price that was agreed upon.

    5.0
    Overall Score Superb
    • 5.0 Scheduling
      ON TIME / DEADLINES
      simple and swift
    • 5.0 Cost
      Value / within estimates
      You get what you pay for.
    • 5.0 Quality
      Service & deliverables
      Fantastic expertise with our projects
    • 5.0 NPS
      Willing to refer
      We refer Bastion to fellow companies all the time.

    PR for Computer Software Company

    "They would never suggest we do something they didn’t think would benefit us." 

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2013 - Ongoing
    Project summary: 

    Bastion Elevate acts as an ongoing PR and corporate communications partner. Among a variety of services, they handle thought leadership, crisis communications, and social media influencer campaigns.

    The Reviewer
     
    201-500 Employees
     
    Denver, Colorado
    Mallory Bowers
    Corp. Engagement Comms Manager, Swiftpage
     
    Verified
    The Review
    Feedback summary: 

    Reach and coverage increase yearly, and internal stakeholders are pleased with Bastion Elevate’s commitment to a long-term relationship. Rather than prioritizing their own profit, Bastion’s top priority is long-term, mutual growth. Their timeliness and clear explanations of PR strategy are notable.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I work at Swiftpage, a software company, and I've been there for seven and a half years. I am the corporate engagement and communications manager. I do internal and executive communications and act as our company’s main liaison with our PR agency. I also work with nonprofits and organizations on community work here in Denver. Finally, I manage our blog with the marketing team and contribute to our media presence and digital reputation.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Bastion Elevate?

    We hired them to handle all our PR services.

    SOLUTION

    What was the scope of their involvement?

    They handle media outreach, product launches, organizational news, press releases, and core thought leadership. They also provide support on applying for awards, crisis communications support, analyst outreach, and general corporate communications and PR strategy. They also managed our CEO’s social media presence for a while before he resigned last year. Hopefully, they’ll do the same for our new CEO. Finally, they’re in the middle of helping us kick off a social media influencer campaign.

    What is the team composition?

    Our core people are Dave (Senior Managing Account Director, Bastion Elevate) and Shana (CEO, Bastion Elevate). We also work with Fred, Lynn, and Jordan (Social Media Director, Bastion Elevate). We’ve also worked with a few other people over our eight years together.

    How did you come to work with Bastion Elevate?

    We acquired a company that worked with Bastion Elevate. We were happy with them so we kept them on.

    How much have you invested with them?

    We’ve spent close to $1,000,000 with them including $10,000 per month on PR and thought leadership.

    What is the status of this engagement?

    We’ve been working together since 2013.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    Every year is our best year ever in terms of PR coverage. We always seem to beat what we did the year prior. We can’t be mad at that. I’m always doubtful we’ll beat last year’s numbers, since we don’t spend more and more money, but they always hit that mark. It’s awesome, I think.

    Throughout the engagement, they’ve gotten us 1,100 pieces of unique coverage (including product launches, thought leadership, and other news), which resulted in 750,000,000 in total circulation and over 100,000 social shares.

    How did Bastion Elevate perform from a project management standpoint?

    They come in and meet in-person once a year to plan the entire year. That planning includes corporate communications and PR strategy, as well as our marketing strategy. I’m in contact with Dave every day, though, and consider him an internal team member.

    I’ve asked them for more ways to increase our reach and leads and they brought this social media influencer campaign to me. They’ve stepped up to help us at every step by curating a list of influencers and assets that we’ll use in the campaign. They’re great at laying out different tactics and holding us accountable to give them what they need to be successful. They’re a great partner.

    What did you find most impressive about them?

    Compared to other vendors I’ve worked with, Bastion Elevate isn’t about selling us something or getting something out of us. They care about our relationship and want us to do well. If we do well, then they believe they’ll do well. They would never suggest we do something they didn’t think would benefit us. I thought that at the beginning and it’s only become truer as the years have gone by.

    Are there any areas they could improve?

    I don’t have any complaints. They’re already doing this, but they should keep coming up with new ways for us to increase our reach and grow our brand.

    Do you have any advice for potential customers?

    Be open and honest with them about what your goals are and rely on their expertise to reach those goals. I put a lot of trust in them, and you have to be willing to do that.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
      We talk every day. They’re very accommodating of our schedule. It’s easy to get meetings scheduled.
    • 5.0 Cost
      Value / within estimates
      PR can cost a lot more, but Bastion has never raised our price. They’re always willing to work with us on budget. The value is there.
    • 5.0 Quality
      Service & deliverables
      I’m always happy with what they provide. They’re open to feedback if something needs work too, though. We’re very collaborative.
    • 5.0 NPS
      Willing to refer

    Public Relations Initiatives for Clinical Laboratory

    "They meet deadlines and always manage to be flexible with us..."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Apr. 2015 - Ongoing
    Project summary: 

    Bastion Elevate provides public relations services, including media outreach, press release drafting, speaking engagements, and crisis communication.

    The Reviewer
     
    51-200 Employees
     
    Santa Ana, California
    Maegan Cheatham
    Employee, Healthcare Company
     
    Verified
    The Review
    Feedback summary: 

    The vendor has successfully arranged over 3 dozen radio and podcast interviews. They have also facilitated the output of over 100 thought leadership pieces. The team members are skillful, attentive and personable workers.

    The client submitted this review online.

    BACKGROUND

    Please describe your company and your position there.

    Cyrex Labs is a high-complexity clinical laboratory offering innovative tests designed to detect and monitor autoimmune reactivities and their possible triggers. Cyrex is focused on the fast growing health issues of autoimmune disorders now affecting tens of millions of people in the United States. Cyrex test panels are designed to evaluate your immune reactions using our proprietary, advanced technology. I have worked in several different areas of Cyrex including, Customer Support, New Account Specialist, Patient Services, Marketing (social and otherwise), Emails, website content management Liaison for all PR related initiatives.

    OPPORTUNITY / CHALLENGE

    For what projects/services did your company hire Bastion Elevate?

    Bastion Elevate primarily provides PR services for Cyrex, including media outreach, product launches and organizational news, press release drafting and distribution, thought leadership, speaking engagements, crisis communications, spokesperson positioning as leaders.

    What were your goals for this project?

    We hired Bastion Elevate on a continual basis for all items pertaining to raising public awareness of Cyrex Testing. We wanted to expand our visibility to consumer base, as well as take our place as a leader in the testing field among healthcare professionals. We wanted to increase interest and obviously sales.

    SOLUTION

    How did you select this vendor?

    My manager had secured them for an interview. I was one of the people involved in making the decision of what PR firm would best fit our needs/tone.

    Describe the scope of their work in detail.

    After an initial meeting to interview Bastion Elevate in 2015, we quickly made the decision to hire them. From there we scheduled a meeting to discuss the first steps, decide on the first press releases, timelines and who our industry leaders would be to use for bylines and interview opportunities. In my roll I was responsible for getting them any necessary collateral that we had including all marketing flyers, images etc and keeping them apprised of the new website additions I was designing for patients.

    What was the team composition?

    While I don't know the exact number of team members they use, I work very closely with Dave Fiestel on a daily basis. He is WONDERFUL! I worked With the owner as well mainly during our monthly in-person meetings and also worked with two other members of her PR team. Everyone is very responsive and helpful and a complete joy to work with.

    RESULTS & FEEDBACK

    Can you share any outcomes from the project that demonstrate progress or success?

    Bastion Elevate has secured more than 3 dozens radio and podcast interviews and more than 100 pieces of thought leadership coverage for Cyrex. They have secured more than 500 pieces of total coverage for Cyrex for an estimated total audience of more than 300M and a total advertising equivalency of nearly $3M.

    How effective was the workflow between your team and theirs?

    I've always been a huge fan of their work ethic. They meet deadlines and always manage to be flexible with us when it comes to the review process and timelines. Dave, who I work with the most is extremely knowledgeable, helpful and overall a great person to work with.

    What did you find most impressive about this company?

    I was impressed by the types of high profile media organizations that Bastion Elevate was able to gain interest in our product/services. They secured leading media outlets for byline pickups and speaking engagements..

    Are there any areas for improvement?

    The only time we hit some bumps was in the beginning while working on the tone of Press Releases/ bylines. This was mainly because there was a disconnect on format and who the audience would be for each type of press piece. Healthcare providers or patients. In the end Bastion Elevate was able to communicate to my superiors what the best tone would be, why, and carry out a successful piece.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    Public Relations for Clinical Solutions Company

    "Bastion Elevate secured our firm’s position as a thought leader in our industry."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $200,000 to $999,999
     
    2010 - 2019
    Project summary: 

    Bastion Elevate was brought on to support a medical software firm’s PR efforts in the early stages of the industry’s development. They handled speaking engagements, social media outreach, and other services.

    The Reviewer
     
    11-50 Employees
     
    Rhode Island
    COO & CFO, Medical Software Solutions Firm
     
    Verified
    The Review
    Feedback summary: 

    Internal stakeholders feel Bastion Elevate created something great out of nothing. The team quickly developed contacts in the industry and worked diligently and proactively to promote the brand. Customers can expect great content and outstanding media outreach efforts.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I’m the COO and CFO of a software company that specializes in clinical documentation solutions for hospitals.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Bastion Elevate?

    When our company first started, we were operating in a fairly new industry. We needed a lot of PR work to increase awareness of our firm and the services we provide.

    SOLUTION

    What was the scope of their involvement?

    Early on, Bastion Elevate worked to secure interviews and unpaid media placements for our company.

    The team handled all of our press releases around product launches and upgrades, as well as any organizational news. They also managed our social media and SEO efforts. 

    What is the team composition?

    We worked with a team of about five PR specialists. 

    How did you come to work with Bastion Elevate?

    We were introduced to Bastion Elevate by some marketing consultants we had partnered with when our company was first established. 

    At that point, they were involved with another group of marketing specialists. Over time, they split into two groups, and we began our formal engagement with Bastion Elevate as a PR firm.

    How much have you invested with them?

    We spent about $800,000-$900,000 with Bastion Elevate.

    What is the status of this engagement?

    Our partnership spanned from 2010-2019. At that point, we ceased our PR efforts as a company.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement? 

    Bastion Elevate secured our firm’s position as the undisputed thought leader in our industry. 

    We were sought after for speaking engagements with increasing regularity after having partnered with their team for only a short while. We found this especially impressive given how new our industry was and how little they had to work with.

    How did Bastion Elevate perform from a project management standpoint?

    Their performance was outstanding. The team was wonderful to work with and they were always proactive in their efforts to reach out to outlets and secure media engagements. We can’t give them enough praise.

    What did you find most impressive about them?

    We were amazed by what Bastion Elevate was able to accomplish in the time they worked with us. At the beginning of our partnership, the team had very few healthcare contacts, but within only a few months it was as if they knew everyone everywhere.

    Are there any areas they could improve?

    I honestly can’t think of anything.

    Do you have any advice for potential customers?

    Hand them the reins and let them do their thing. Throughout our entire engagement, we never needed to prod or nag them. Bastion Elevate always did independent, outstanding work. 

    5.0
    Overall Score They were great fun to work with.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      There was nothing they missed or needed to be reminded of.
    • 4.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
      They're outstanding. They made us thought leaders in the industry.
    • 5.0 NPS
      Willing to refer

    PR for Tax SaaS Company

    “I’ve been completely satisfied with all of the work that I’ve seen from them since we started working together.”

    Quality: 
    4.5
    Schedule: 
    5.0
    Cost: 
    4.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    2015 - Ongoing
    Project summary: 

    Bastion Elevate provides full-stack PR services to a vacation rental sales tax automation provider. Their team plans and executes media outreach, content creation, and thought leadership opportunities.

    The Reviewer
     
    1001-10,000 Employees
     
    Seattle, Washington
    Caitlin Foster
    Senior Marketing Manager, Avalara
     
    Verified
    The Review
    Feedback summary: 

    All of the work delivered by Bastion Elevate over the course of the engagement has successfully satisfied requirements and helped produce direct benefit to the company’s market presence and bottom line. The team is organized and creative, prioritizing a deep understanding of their client’s industry.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    I work with Avalara, which a sales tax automation SaaS company. I am a senior marketing manager, and my role is in providing lodging tax automation services to vacation rental owners and property owners such as commercial hotels and online travel agencies.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Bastion Elevate?

    We originally contracted with Bastion Elevate to provide PR services for our company.

    SOLUTION

    What was the scope of their involvement?

    They handle our media outreach, promoting product and technology launches, drafting and distributing press releases and thought leadership, and any crisis communication that may arise.

    All of their work focuses on positioning our company as a thought leader within the vacation rental industry. That includes securing earned media with local press outlets or podcasts and other feature opportunities, as well as managing social media accounts for our company and one of our executives.

    What is the team composition?

    We work with up to five members of their team at any given time. They provided us with a social strategist to draft and execute thought leadership content for our channels, an account director to manage the deliverables of the project, and one of their founders who was in charge of the overarching strategy for the engagement.

    How did you come to work with Bastion Elevate?

    I inherited the relationship from the previous marketing manager, but they were selected for their reputation as a service provider in the industry.

    How much have you invested with them?

    Over the course of our work with Bastion elevate, we have spent around $200,000.

    What is the status of this engagement?

    The project began in 2015 and is still ongoing.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    One of the things I’m especially happy with about their performance is the detailed reporting that they provide to us on a monthly, quarterly, and annual basis. Those reports make it really easy for us to keep track of the impacts that their work provides, despite some of those metrics being particularly hard to evaluate. We continue to be satisfied with the results that they deliver in those regards.

    How did Bastion Elevate perform from a project management standpoint?

    Their team is fantastic at project management. They lay out really clear project plans, and their project manager checks in regularly when we are working on larger initiatives. Not only that, but deliverables are on time or early every single time, so we’ve been really happy with their performance.

    What did you find most impressive about them?

    We operate in a very niche space when it comes to the intersection of the vacation rental industry and the sales and transactional tax industry. Bastion Elevate has really dug in to understand not only the needs of the vacation industry but also how those relate to sales tax on a broader level.

    That allows them to do a really good job of identifying opportunities or current events that have the potential to benefit our business or generate earned media opportunities, which we really appreciate.

    Are there any areas they could improve?

    Nothing immediately comes to mind. I’ve been completely satisfied with all of the work that I’ve seen from them since we started working together.

    Do you have any advice for potential customers?

    Assemble as many educational resources as possible, because the better the agency understands what you’re looking for and the needs of your space, the more they are going to be able to do for you.

    5.0
    Overall Score
    • 5.0 Scheduling
      ON TIME / DEADLINES
    • 4.0 Cost
      Value / within estimates
    • 4.5 Quality
      Service & deliverables
    • 5.0 NPS
      Willing to refer

    PR for Management Consulting Firm

    "Bastion Elevate was really good at listening, probing, and understanding."

    Quality: 
    5.0
    Schedule: 
    5.0
    Cost: 
    5.0
    Willing to refer: 
    5.0
    The Project
     
    $50,000 to $199,999
     
    Mar. - Dec. 2018
    Project summary: 

    Bastion Elevate provided PR services to promote a book a management consulting company. They set up speaking engagements, reached out to magazines to publish articles, and created other opportunities.

    The Reviewer
     
    1-10 Employees
     
    Los Angeles, California
    John Larson
    President, John Larson & Company
     
    Verified
    The Review
    Feedback summary: 

    Bastion Elevate helped get the client 10–15 materials to use to deepen relationships with new and existing clients. The team led a proactive workflow in managing media interactions and creating opportunities. Their accessibility, flexibility, and willingness to give and receive feedback stood out.

    A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

    BACKGROUND

    Introduce your business and what you do there.

    John Larson & Company is a five-person outfit specializing in helping clients understand the key needs of their customers and build strong relationships with them. I’m the president.

    OPPORTUNITY / CHALLENGE

    What challenge were you trying to address with Bastion Elevate?

    In 2017, a colleague and I published a book called Capturing Loyalty. We wanted to use it to educate the business world on the importance of loyalty and how to go about creating it. I needed help with generating PR and speaking engagements for the book.

    SOLUTION

    What was the scope of their involvement?

    Bastion Elevate worked to get my ideas out in the larger business community. Some of those were contained in Capturing Loyalty, but I had a whole series of ideas that I couldn’t put into a book. about firing customers, the importance of the salesforce, the importance of initial training. That’s where Bastion Elevate was really good. 

    I sat down and talked to them about what I wanted to accomplish. They really did a good job of understanding what I wanted to accomplish. They made some suggestions that I felt led to a better set of goals and objectives, and worked with me to get that done. Within the first two weeks of working with them, we had a pretty good game plan of what it was we wanted to do.

    Within a month, I felt I’d known the entire team for four years. Bastion Elevate found homes for my thoughts and ideas in social media, magazines, and periodicals dedicated to healthcare and salesforce management. I ended up with 10–15 pieces by the end of the year, including a review from Forbes. I made copies of these resources and distributed them to clients and business prospects. 

    We had a mechanism in place for maintaining contact regularly to measure how effective our implementation efforts were and modify the strategy as needed.

    What is the team composition?

    Shana (CEO, Bastion Elevate) was the relationship manager. My day-to-day contact was Dave (Senior Managing Account Director, Bastion Elevate). He had sources that might be interested in the material, or, if not, he could find them. He worked with me to craft my thoughts and ideas into articles and pieces that these various organizations would be willing to publish.

    How did you come to work with Bastion Elevate?

    After publishing Capturing Loyalty, I hired two firms: one to generate some interest in PR, and the other to help me get some speaking engagements. Those firms began working for me around September 2017. By December or so, I got the sense that things weren’t clicking. I wasn’t getting the help I thought I would. 

    I started talking to a few people to find other firms, and one of them mentioned a firm he’d worked with, called LFPR, which I believe eventually merged with Bastion Elevate. He introduced me to Shana, and I believe we had some phone calls in January or February. I ended up terminating my relationships with the two firms I had been working with and started working with Shana and her group.

    What is the status of this engagement?

    We started working with them in March 2018. We continued working on a monthly basis through December of the same year.

    RESULTS & FEEDBACK

    What evidence can you share that demonstrates the impact of the engagement?

    To me, the success of their work was in getting me materials that I could show to clients and start meaningful discussions. Where it worked most effectively was in rekindling or strengthening relationships with existing clients. It also gives me something to leave off with prospective clients and make those encounters more impactful. I didn’t get approached by people who’d read my articles, but I got enough from existing clients and my own door-knocking.

    How did Bastion Elevate perform from a project management standpoint?

    It was really quite helpful. We had a phone call every two weeks plus plenty of calls in-between as needed. We were a one-hour drive away so we were able to meet in person sometimes, which was helpful for me. We stayed in touch, and they were great at giving me feedback on what I’d written and suggesting changes.

    When we ended our relationship with Bastion Elevate, we tried to maintain the relationship with one of the magazines. It was such a hassle dealing with the magazines even for 1–2 pieces at a time that we decided it wasn’t worth it. That was all stuff that we never got to see because the people at Bastion Elevate handling PR took care of it for us.

    What did you find most impressive about them?

    Compared to past vendors, Bastion Elevate was a lot more proactive. They generated many more opportunities, and they felt comfortable with a process where we stayed in touch regularly to make sure we were meeting our goals and objectives. With other agencies I’ve worked with before, trying to get any kind of meeting was like pulling teeth. It’s really hard to have an effective relationship if we can’t speak to each other. We prefer to have at least have a weekly or biweekly check-in on how things are going. Bastion Elevate made that happen.

    Are there any areas they could improve?

    They were really good at listing and modifying my ideas. I never asked them to come up with their own ideas, but I would’ve appreciated a few more suggestions from their side. Other than that, I’ve used Bastion Elevate as an example of good client relations to the people I work with. They did a good job.

    Do you have any advice for future clients of theirs?

    I believe it’ll work best if the client follows their process. Take the time to help them understand what your needs and capabilities are. Bastion Elevate was really good at listening, probing, and understanding. If the client spends time with them on that, they’ll exceed their expectations. 

    5.0
    Overall Score I wish I could mention something that went poorly, but Bastion Elevate was honestly excellent to work with.
    • 5.0 Scheduling
      ON TIME / DEADLINES
      We had routine biweekly meetings, and nothing fell through the cracks. They were easy to get a hold of.
    • 5.0 Cost
      Value / within estimates
    • 5.0 Quality
      Service & deliverables
      They worked with the client to make very good deliverables, and they were happy to iterate on work to make it perfect.
    • 5.0 NPS
      Willing to refer
      They were probably on the high side price-wise, but what we got definitely made it a good deal.