U.S.-based inside sales teams, on demand

Faced repeatedly with the choice of either offshoring, using low-quality call centers, or building expensive, high-turnover teams to generate appointments, we decided there needed to be a better way.

​Bandalier provides U.S-based inside sales teams, on demand. Our teams help technology and professional services companies connect with their customers.

Our services include:

Outbound prospecting: Bandalier's teams conduct multi-channel outbound outreach to generate new leads for our clients.

Customer Success / Insights: Bandalier performs crucial post-sale follow-ups, gathering customer feedback and upsell opportunities.

Lead Response: Bandalier helps clients respond to inbound leads immediately, boosting the likelihood of a quick sale.

 

 
Undisclosed
 
Undisclosed
 
10 - 49
 Founded
2017
Show all +
Binghamton, NY
headquarters
  • Binghamton, NY
    United States

Reviews

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Inside Sales for Legal Services Firm

"The people, the culture, and the process are outstanding." 

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Mar. 2019 - Ongoing
Project summary: 

Bandalier provides sales services, identifying and executing on opportunities for client expansion.

The Reviewer
 
51-200 Employees
 
New York, New York
Managing Director of Operations, Legal Services Firm
 
Verified
The Review
Feedback summary: 

Significant ground has been gained in a difficult sector thanks to Bandalier’s efforts. Their adaptability has been key to the beginning of this unique, ongoing collaboration. Internal stakeholders have also highlighted their personnel as being responsible, able to follow through on commitments.  

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Managing Director of Operations at a document review center. Our parent company is the pioneer and trusted partner for law firms, corporations, and legal professionals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Bandalier?

We wanted to expand our sales operations. Our sales teams are so busy with existing and new clients that when it comes to calling on prospects, we felt there was an opportunity that was being missed.

What were your goals for this project?

The goal was to utilize Bandalier to help us gain access to new prospects while maintaining and working on our existing clients.

SOLUTION

How did you select this vendor?

We did some discovery online and decided on three companies for the final review. Bandalier was the one that checked the most boxes for what we needed at the time.

Describe the project in detail.

Once we selected Bandalier, they had a very efficient onboarding schedule that was well documented from Day 1 to the 30 Day review.

What was the team composition?

We started the program with a 20 hour, part-time resource by design. This was so that we could collaborate and work together on the the geographic areas we wanted to initially focus on. We knew there would be some hurdles we needed to jump over together.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've been in the program now for about three months and we are very pleased. Again, we knew that the legal sector would be a little harder to gain access to so we anticipated the need to work together. I can say without hesitation that Bandalier has been very flexible in helping us get into the door of several new clients. As we move forward and expand the program, the numbers will continue to grow for us in terms of prospects.

How effective was the workflow between your team and theirs?

Very easy and very effective. We established a weekly call and continue to refine the process as we go.

What did you find most impressive about this company?

The people, the culture, and the process. Like I stated, they were able to check off all of the boxes we were looking for in a partner and have been able to produce what they said they could. It started off as a good relationship, as with any new venture, but they have been able to keep that momentum without skipping a beat.

Are there any areas for improvement?

Knowing ahead of time that it was going to be a tougher sell with the prospects were looking at, we have worked as a team to refine and learn. For that alone, we have made weekly improvements. Progress is all you could really ask for. 

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer