Bamboo Agile

Please describe your company and your position there.

I'm the Direct Sales Director at A1 Belarus, Telecom Austria Group. Unitary enterprise A1 is the largest private telecom, ICT & content service provider and the second-largest mobile network operator in Belarus.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

We reached out Bamboo Agile team to help us to develop A1 Belarus (previously Velcom) Paperless Office.

How did you select Bamboo Agile and what were the deciding factors?

This project was not the first one, that we worked on together with Bamboo Agile team. So we decided to continue our partnership.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Customers can read and e-sign the e-docs at sales and customer service centers, using an interactive pen display. Then the shop agent can send signed documents to the company server for further processing and storage. Key features:

• Sign documents online securely
• Share documents with clients by email
• Pre-saved employee’s signature
• Stamp apply
• Management system included
• Multi-formats support
• Offline mode
• Cross-platform support
• Integration with other systems

How many people from the vendor's team worked with you, and what were their positions?

We worked with a team of Backend and Frontend developers, Team Lead specialist, 1 QA Engineer and 1 DevOps Engineer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within several months, A1 (previously velcom) was able to deploy an efficient customized internal e-docs/e-signature system. This allowed us to speed up the company's workflow significantly.

Describe their project management style, including communication tools and timelines.

They’ve been very good on that front. The management team was always trying to find a balance between doing what we ask and staying within scope. They take their clients very seriously.

What did you find most impressive or unique about this company?

They help us adjust our own expectations, and will discuss with us how to defer things. I can say that this understanding brought great results. They organize work really well, from this ability came great output quality.

Are there any areas for improvement or something they could have done differently?

No, we are satisfied and expanding our business relationship.

Please describe your company and your position there.

I was a CTO at Tacom LLC (Beeline TM) in Tajikistan.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

Project: bespoke VAS platform that would provide customers with quick access to tech support services, information about their subscription plans, personal accounts and various payment options, as well as help our company gather valuable marketing and performance-related data. Goal: Solid, powerful application that would greatly increase the business’ efficiency, streamline the process of customer interaction and, consequently, enhance Tacom LLC’s client engagement and satisfaction rates.

How did you select Bamboo Agile and what were the deciding factors?

Standard tendering process, based on requirements + market research for possible candidates for the tender. Deciding factor, after prequalification(projects done) - best pricing/abilities. Bamboo Agile was by far the best vendor for the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bamboo Agile team made active efforts to keep customer(us) involved over the course of the whole development process. Assigned BA team constructed a complete plan of the forthcoming development cycle. So, developers started coding, while the QA carried out extensive testing, ensuring that the end result’s performance would be at expected level. Those efforts had definitely paid off - the finished platform was deployed on time, functioning as per requirements with performance exceeding expectations.

How many people from the vendor's team worked with you, and what were their positions?

1 PM, 1 BA, 3 developers, 1 QA, and 1 DevOps.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The platform allowed to greatly improve customer experience which led to increasing company's revenue. Fast support, quick consultations, easy subscriptions data and payment options allowed to manage our own resources more efficiently.

Describe their project management style, including communication tools and timelines.

Their style - let you be updated on the course of the project, ensure that no activity is going out of control. Regular online meetings and project progress reporting were helping a lot. Any decision required milestone was done under our approval. All that helped to keep project running smoothly, without problems.

What did you find most impressive or unique about this company?

The combination of technical skill and great industry knowledge have definitely surpassed our expectations. We don’t think there are many companies that have as good a grasp on Telecom software as they do!

Are there any areas for improvement or something they could have done differently?

Keep it up the same flexible (agile) way.

Please describe your company and your position there.

I am the Head of Automation Department at CJSC Babilon-Mobile, the largest wireless network provider in Tajikistan.

For what projects/services did your company hire Bamboo Agile?

We hired Bamboo Agile to develop a VAS platform that would feature strong microtransaction-focused integrations alongside a fast customer chat to enhance our clients’ satisfaction and the company’s efficiency.

What were your goals for this project?

We wanted to streamline MTX within our inner commercial systems, as well as to accelerate the work and quality of our customer services. The solution would have to be stable, scalable and highly secure.

How did you select Bamboo Agile?

We’ve looked through a number of development companies and, while the competition was impressive, we figured that the dev team at Bamboo Agile would be perfectly suited for the job.

Their years-spanning telecom expertise combined with the staff’s amazing track record gave us the impression of a vendor we could completely trust.

Describe the project in detail.

Bamboo Agile carefully guided us through the whole development process, start to finish. It all began with their BAs determining our key project requirements and then conjuring up a plan that would ensure the most efficient and transparent workflow.

Next, the team of software engineers got to work. While a few minor issues were encountered in the coding stage, they were quickly resolved thanks to the staff’s active communication and raw skill. The QA experts watched over the project throughout the full development cycle, so the end product turned out to be just as good as we’d expected.

What was the team composition?

Our dedicated team comprised 5 people, including the project manager, BA, programmers, and a tester.

Can you share any outcomes from the project that demonstrate progress or success?

Making and managing microtransactions became an absolute breeze, which not only raised our company’s income and efficiency, but also increased our customer loyalty and retention rates. To add to that, the client chat has allowed us to provide instant tech support and respond to invaluable feedback, which resulted in great improvement for our service quality and reputation.

How effective was the workflow between your team and theirs?

As I’ve mentioned above, the transparency of the team was one of the key factors that attracted us to them. We held daily meetings using audio calls and Skype video conferences, as well as got regular updates on the project through text messages, notifications and email. Finally, the staff’s professionalism on top of their fun and positive attitude made the whole development process extremely enjoyable.

What did you find most impressive about this company?

All the work was remarkably well-organized. The willingness of the team to communicate and carefully listen to their customers’ feedback has also contributed to the quality of our collaboration.

Are there any areas for improvement?

We’ve no particular suggestions - Bamboo Agile was every bit as competent and skillful as we’d hoped for.

Please describe your company and your position there.

I was the CEO of Compass Atlantica Ltd in the United States.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

We hired Bamboo Agile to develop a platform that would streamline the process of placing orders for cargo transportation, payments and taxing for truckers, freight brokers and factoring companies by managing all the financial and taxing data in real-time and preparing all the primary accounting documentation for IRS automatically.

It would also have to include several additional features, such as tracking the delivery truck’s position and speed through GPS, tracking gas refills and finding vacant parking spots.

We wanted to create an app that would increase the efficiency of the trucking business by eliminating the unnecessary middle steps in the booking and payment stages, minimizing the work of contact centre operators and providing a number of additional quality-of-life features.

How did you select Bamboo Agile and what were the deciding factors?

Bamboo Agile stood out quite positively among other companies: their transparency, pricing and expertise seemed more than appropriate for the project at hand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Bamboo Agile team guided us through the entire development process. First, their business experts carried out an analysis of our project requirements and compiled an efficient development plan based on the results.

Next, the UX/UI designer presented a couple of interface mockups, one of which grabbed our attention. After getting our approval, the project entered its coding stage.

Since the development team was highly skilled, any problems that happened to arise during the coding process were quickly resolved. The product was tested by Bamboo Agile themselves.

Finally, the completed app was published and ran smoothly on all the intended platforms.

How many people from the vendor's team worked with you, and what were their positions?

The development team consisted of 10 people, including the project manager, software engineers, UX/UI designers, a business analyst and a tester.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This platform has made managing financial and taxing information a lot faster, cutting out the middleman for the majority of all our accounting operations. Truckers have also reported having an easier time tracking their expenditures and losing fewer nerves on finding a good parking spot.

Overall, the company’s productivity has greatly increased.

Describe their project management style, including communication tools and timelines.

Bamboo Agile made sure to keep us updated by means of daily Skype calls, text chats and e-mail. These regular discussions had ensured that the development process was flexible and transparent, which made the overall workflow extremely smooth.

The team’s positive attitude was a cherry on top of an already fantastic experience.

What did you find most impressive or unique about this company?

The diligence and planning of the Bamboo Agile team were admirable. Not only were they efficient, but the above-mentioned transparency and the attention paid to their customer’s feedback was what really got us invested in working with them.

Are there any areas for improvement or something they could have done differently?

Bamboo Agile was every bit as professional as we’d hoped for. We can’t think of any suggestions right now.

Please describe your company and your position there.

I'm a Warehouse Manager / Export Documentation Coordinator at an independent electronic components distributor.

For what projects/services did your company hire Bamboo Agile?

We've been regularly processing loads of customers reaching our website and making single or multiple orders.

To keep better control over their activity, analyze the conversion and automate marketing campaigns for various segments, we needed to integrate our CRM with an online store, enabling smooth data exchange between two platforms, even though the CRM we used was a custom solution.

What were your goals for this project?

We wanted to integrate our CRM developed with an e-commerce platform so that we could transfer information and seamlessly track our contacts and purchases made.

How did you select Bamboo Agile?

We were looking for a company that specialized in CRM integrations, and although I couldn't remember Bamboo Agile had a focus on such projects, to that moment I had received enough warm references to reach them out and clarify whether they provided this service. Luckily for us, they had an opportunity to help with the project.

Describe the project in detail.

We were looking for a flexible solution to synchronize the information about customer's orders, product inventory, or support notes left by our support team.

Although our CRM became a hub of many of these records, allowing forecasting sales revenue, we had to match sales data with the inventory status and make decisions with a few stipulations.

Within 4-5 sessions, Bamboo Agile has collected the requirements to the parameters that had to be delivered from one platform to another and brought in engineers that were able to build an integration between the store and CRM without compromising our data security.

What was the team composition?

Eugene spearheaded the project and had 2 very capable engineers working on the backend to complete integrations. He engaged our team often to ensure the development was moving forward as we expected.

Can you share any outcomes from the project that demonstrate progress or success?

Bamboo Agile has executed everything we asked in a cost-effective and time-saving manner. After bridging two platforms, we could increase our sales team productivity by offloading our specialists from extra work.

How effective was the workflow between your team and theirs?

Eugene brilliantly facilitated the communication between our teams. We had daily online meetings that helped streamline our cooperation. After each meeting, Eugene sent the notes summing up what had been discussed. For being on the same line regarding any open issue, they created a project in Jira and reported on the progress there, making monitoring easier for us.

What did you find most impressive about this company?

Thanks to their profound expertise in Shopify, we saved much time on completing integrations and received valuable advice on further store improvements. Moreover, their team was always accessible, so we could reach out to them to resolve any problems immediately.

Are there any areas for improvement?

Not really.

Please describe your company and your position there.

I worked as a General Marketing Manager at Great Bear International Services, which is a broadband wireless operator in Pakistan.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

We hired Bamboo Agile to develop a custom VAS services aggregation platform with third-party VAS and Internet services integration to give our customers a common informational access point.

The VAS platform had to incorporate interactive voice response (IVR) services, which would interact with our customers, gather data and route calls to appropriate recipients.

How did you select Bamboo Agile and what were the deciding factors?

Our RFP sent us a list of companies, and, after comparing and contrasting Bamboo Agile with other software development vendors, we figured that their pricing and experience were the most appropriate for the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bamboo Agile has kept us updated throughout the entire development cycle. At first, the team determined our functional and non-functional requirements by means of a thorough business and technical analysis.

Next, we were sent several UX/UI design mockups to make sure that our visions of the final product were aligned. After receiving our approval on the designs, the software engineers got to work.

The incorporation of IVR services went smoothly, giving our company the opportunity to interact with its customers without the need for a live operator.

Finally, after the testing stage was complete, the Bamboo Agile team helped us with the deployment of the platform.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of a project manager, 3 developers, 1 UX/UI designer, 1 QA, 1 BA and 1 DevOps.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The MVP was delivered a lot faster than we expected. Since the performance was perfectly smooth, we hired Bamboo Agile to finalize the second phase of the project.

At the end of it all, the platform has significantly increased the revenue generated by our non-voice services and products.

Describe their project management style, including communication tools and timelines.

It was all very transparent: daily stand-up meetings, bi-weekly retrospectives, regular reports and documentation about the current state of the project. Most of the communication was done through the project manager, who was very responsive and professional.

Development-wise, everything went without a hitch, thanks to the thorough planning carried out by the team beforehand. The whole dev cycle was expertly organized to avoid any potential risks, revenue losses and drawbacks.

What did you find most impressive or unique about this company?

I was impressed by their experience and attitude. I don’t think there are a lot of software developers that know Telecom better than the developers at Bamboo Agile.

Not only was the end product high quality, but the enthusiasm and positivity of the people involved made the whole working experience remarkably pleasant.

Are there any areas for improvement or something they could have done differently?

I don’t have any particular suggestions - the work of the Bamboo Agile team has been more than satisfactory.

Please describe your company and your position there.

Acting as a startup business development manager and CTIO at the Timeturns Holdings Ltd., the owner of Smart.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

We chose to partner with Bamboo Agile in creating a VAS platform with aggregated services. Third-party VAS incorporation and Internet integration were essential, as well as the inclusion of a smart transport router, IVR, and carrier billing features for Smart Mobile customers.

We were looking to increase our company’s income and customer loyalty by offering more varied client-oriented services, which is why we needed a development team, who would provide smooth and consistent integration of the key features mentioned above.

How did you select Bamboo Agile and what were the deciding factors?

We run a tender to select VAS services provider. We had a fairly wide choice of software development companies, but ultimately went with Bamboo Agile. After checking their case studies, prices, and expertise, we concluded that they were the best dev team for the job.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Bamboo Agile team was responsible for every single aspect of the VAS platform development, start to finish. It all began with an in-depth analysis of our requirements, the results of which were used to figure out the most stable and efficient course of action.

Soon after that, a UX/UI designer sent us several mockups, one of which got our immediate approval. The developers got to work and, despite some passing trouble with third-party VAS integration, every performance issue got quickly resolved and the finished product was delivered on time, perfectly functional.

How many people from the vendor's team worked with you, and what were their positions?

The team consisted of 1 Project Manager, 1 Business Analyst, 3 software engineers, and 1 UX/UI designer, and 1 QA.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got exactly what we wanted - a high-quality VAS aggregation platform that boosted our income and increased customer satisfaction, and generated a good additional revenue stream for Smart Mobile, at its very important initial startup and growing phase.

Describe their project management style, including communication tools and timelines.

We received regular progress reports and held daily online discussions, communicating via Skype, video calls and e-mail, which allowed us to always be in-tune with the development team and to have complete control over the ongoing project. Their planning, attitude and expertise were all top-notch, making the whole process a highly enjoyable one.

What did you find most impressive or unique about this company?

Bamboo were very experienced in the Telecom software development field. Their professionalism and proficiency in creating VAS solutions turned the rocky road that any software development cycle often is into a pleasant journey. Of course, the crew’s positive attitude also played a part in enhancing the already smooth, efficient workflow.

Are there any areas for improvement or something they could have done differently?

The Bamboo Agile team has far surpassed our expectations. We have no particular critiques related to them.

Please describe your company and your position there.

I was the managing director at Studio Moderna Fashion Group.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

When we urgently needed to setup a customer care unit, we needed a flexible call center software handling call queues, generating regular reports and delivering the data into our internal CRM and ERP systems.

After making the decision to attract a partner with a focus specifically on IP telephony and custom integrations, we found the Bamboo Agile team that had relevant expertise and projects.

Our major goals were to - urgently setup a customer care unit - launch a call-center for inbound and out bound communication which would be seamlessly integrated into our customer care processes and workflows and in-house CRM system Since there were some specific requirements for customization, we made a choice in favor of custom solution development.

How did you select Bamboo Agile and what were the deciding factors?

We prepared an RFP which was distributed through quite a number of potential vendors. After a meticulous study and evaluation of the received proposals we picked Bamboo because their approach was both matching our needs in terms of speed and of quality assurance alongside with a very competitive price offer.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bamboo Agile developed a custom solution enhanced by lots of features, including automatic call distributor, encrypted connection channels, iterative voice response, call recording and many others.

They integrated the solution with our CRM and designed the repository of calls, reports and analytics visualised through the dashboards. After the development stage came to an end, they kept managing maintenance.

How many people from the vendor's team worked with you, and what were their positions?

1 project manager as the main point of contact, and 3 software engineers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our software was up and running in due time managed by the customer support team. Bamboo Agile gave us some advice to ensure trouble-free operations and set up effective call management.

Ongoing, we were gathering the feedback on the service quality, and what achieved was exactly what we had been hoping for: low average wait time, great customer satisfaction, solution's stability and high performance.

Describe their project management style, including communication tools and timelines.

Their project management was very consistent. They delivered the features on time and within a planned budget. We used Atlassian Jira to track tasks and had online meetings and calls. I'd tap into the team once we have such need.

What did you find most impressive or unique about this company?

I guess the most noteworthy thing that I found about Bamboo Agile was their flexibility, honesty and a structured process enabled by their approach to development. It made our partnership truly enjoyable from start to finish.

Are there any areas for improvement or something they could have done differently?

No, I think our cooperation over the years was flawless and we were extremely satisfied with the performance.

Please describe your company and your position there.

I'm the CEO at Dinamo Digital.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

We turned to Bamboo Agile for the creation of the platform, which would allow our company to connect to VAS providers for content delivery via mobile operators. We were in interaction with several mobile operators by working on different projects for them, primarily building the largest content supply network in Cambodia for the Cellcard Digital Store.

For this reason, we decided that a VAS platform could become a valuable marketing tool for content delivery to the target audience.

How did you select Bamboo Agile and what were the deciding factors?

First of all, we were looking for a software development company that had a great experience in VAS implementation and strong expertise both in telecom and marketing industries. And for these requirements, Bamboo Agile seemed the best match company to us. We entrusted to them the development of our platform.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bamboo Agile took into consideration our main requirements: a widespread scope of functionality for prompt and simple content delivery, hassle-free integration of the VAS and content services, SMS shortcodes and, in addition, easy-to-use, clear interface, which developers and a UX/UI designer successfully delivered.

Furthermore, there was a testing part that helped us be sure in the final full-fledged product.

How many people from the vendor's team worked with you, and what were their positions?

A project manager, a business analyst, four software engineers, a UX/UI designer and a QA were involved in this project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

With the help of this platform, we were able to add a new channel for content distribution and revenue generation, as well as help mobile operators, expand their range of services and thereby increase the loyalty of their existing subscribers.

Describe their project management style, including communication tools and timelines.

The workflow was optimal due to the company’s ability to maintain continuous communication. We held daily meetings and conducted retrospective sessions every 2 weeks. Moreover, we always had a possibility to control the working process due to highly effective management organization.

What did you find most impressive or unique about this company?

Qualitative visible results on each stage of the platform development that emphasize Bamboo Agile team’s attitude to the details, responsibility for their work and eagerness to develop a high-quality product.

Are there any areas for improvement or something they could have done differently?

Bamboo Agile did a good job. We were impressed by how respectful they were & how they professionally solved difficulties during the whole project.

Please describe your company and your position there.

I used to work as the Chief Marketing Officer at Smart Axiata, at the time the 2nd largest and now the largest mobile operator in Cambodia with more than 5.5 million customers. Currently, I manage Indonesian operations of ADA - an integrated digital marketing and AI agency.

For what projects/services did your company hire Bamboo Agile, and what were your goals?

We hired Bamboo Agile to help us build a custom VAS services aggregation platform that would contain third-party VAS and Internet (content) services providing the Mobile Network subscribers one common access point. The platform had to consist of a smart transport (SMS shortcodes) router and charging gateway - direct billing, MT-billing, etc

How did you select this vendor and what were the deciding factors?

We have assessed proposals from several companies. After evaluating Bamboo's proposal and comparing it vs other companies, we felt that their experience was the most relevant and financial terms were the most interesting.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Bamboo Agile guided us through the entire dev process. They started with thorough business and technical analyses to determine functional and non-functional requirements.

After that, their UX/UI designer prepared the mockups to align our vision of the final platform, and after getting approval from us, their engineers took the designs into development. Due to some specifics of our systems, they encountered some integration challenges, but in general, luckily for us, they knew the ropes at VAS and gateway.

The entire scope of integrations incorporated the partners' value-added services, content services, SMS shortcodes and charging gateway function. The development process was followed by testing and help from their side with the platform's deployment.

How many people from the vendor's team worked with you, and what were their positions?

I worked alongside Yauheni as a project manager + 3 developers, 1 UX/UI designer, 1 QA, 1 Business Analyst, 1 DevOps.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Bamboo Agile delivered an MVP earlier than we expected, and the platform worked as it was planned, so we hired them to finalise the 2nd phase. As a result, the final product allowed us to significantly increase the revenue generated by non-voice products and services.

Describe their project management style, including communication tools and timeliness.

We had daily stand-up meetings and bi-weekly retrospectives with their team. They regularly communicated, reported and documented everything throughout the process.

During our cooperation, we were in touch with Yauheni mostly, and he was very responsive and professional, even though we were separated by thousands of kilometers and time zones.

What did you find most impressive or unique about this company?

They delivered good quality work with enthusiasm and a positive attitude, and their expertise in Telecom was impressive.

I don’t think it’d be easy to find a software development partner that knows the domain better than they do. Also, they permanently innovate, develop new products and solutions to help their clients.

Are there any areas for improvement or something they could have done differently?

Overall, the Bamboo Agile team has exceeded our expectations we have been happy with the partnership.