What evidence can you share that demonstrates the impact of the engagement?
Without Bachoo Design Studio, we wouldn’t have a product. We’ve greatly benefitted from working with their experienced designers, especially as a young startup.
Users have told us that the app is very intuitive, and that is entirely a result of Bachoo Design Studio’s work. We’re currently in a phase of high growth, and we’re expecting that our user base will increase as we continue to release new features.
How did Bachoo Design Studio perform from a project management standpoint?
We’ve managed the overall project from our end through setting timelines, giving requirements, and coordinating with engineers, many of whom are subcontractors. In terms of Bachoo Design Studio’s internal project management, I’ve always felt comfortable with their ability to allocate their resources and complete tasks on time.
We typically communicate through Slack at least daily, and our designer will use Slack to message our engineers directly. We also use Confluence to record and comment on documentation. We schedule meetings through Google Calendar and hold meetings on Google Hangouts and Zoom. We’ve moved from an ad hoc meeting schedule to having conversations at least twice a week.
What did you find most impressive about them?
They’re incredibly efficient and exceptionally hardworking. Their team is also reliable, trustworthy, and reachable, all of which are important traits for a partner that is located in a different country.
In terms of their design capabilities, I’ve been very impressed by their senior designer. She’s extremely thoughtful and conscientious, frequently looking at the whole flow of the product while executing discrete visual design specifications. She also gives regular feedback and asks great questions. We’ve benefitted from her unique point of view, especially when we’ve had to make important decisions about the direction of our product. At times, she’s acted like more of an employee than an external partner.
Are there any areas they could improve?
I don’t think I have any constructive feedback. When you’re working with a proficient team like Bachoo Design Studio, everything becomes easier, and you don’t have to worry as much.
If anything, it would be great if they were more vocal and assertive. They have valuable opinions and excellent design insights, and I’d love to see them push back against our management team during higher level conversations. With a contractor relationship, that can be very difficult to navigate, but they have the expertise regarding UI and product design.