Can you share any information that demonstrates the impact that this project has had on your business?
The most important impact was our ability to quickly integrate mobile technologies into our line of software tools for the logistics and transportation industry. The new services we were able to offer our fleet management customers helped us remain an industry leader, acquire new clients, and increase our ROI. The addition of the mobile app was also critical to the growth of both our revenue and our customer base.
Our yearly income increased by over 30% per annum during the first four years of product availability. We were acquired by HighJump in 2008 under very favorable terms, in no small part due to the strength of the product offerings Azoft helped us create.
How was project management arranged and how effective was it?
We were all in new territory at this time; linking phone apps with mainframe systems and integrating GPS technology was on the cutting edge for everyone, especially the transportation industry. Because of this, we didn’t have well-documented specifications, so we were building everything in a heuristic fashion, and our goals were not always clear. The infancy of the technology required a lot of experiments and prototypes, but the technology itself was also changing as we were building.
Project management in such an environment required a lot of communication and agile decision making, as opposed to managing specific tasks. Azoft was outstanding; they digested our ideas and converted them into solutions, helping us put all the pieces together. We tested and learned together, then moved on to the next iteration. The professional research team was crucial for prototypes and tests, saving a lot of time and money.
We communicated via messenger, emails, and phone calls, as well as with in-person meetings.
What did you find most impressive about this company?
Three things impressed me. The first was their work ethic, which is difficult to find these days; they remained responsive and responsible throughout our entire engagement. Secondly, all of the developers were engineering professionals. The third was the aggressive partnership approach we developed as we continued to build new technology. Such investment from the Azoft team was extremely valuable as we encountered innumerable problems related to emerging technology and hardware. Azoft never gave up and was able to find workarounds every time.
Are there any areas for improvement?
I recommend expanding the staff to execute more projects simultaneously. However, I understand that developing such a professional and talented team is a challenge in and of itself. The time difference caused occasional issues, but these were minimized by good attitudes and work habits.