Axon

BACKGROUND

Please describe your company and your position there.

VP Engineering. Running engineering portion of the business.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon, and what were your goals?

Software development services.

SOLUTION

How did you select this vendor and what were the deciding factors?

Through a recommendation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We enlisted Axon for the development of the web application that needs to perform the above-mentioned functionality. The product development also required the integration of third-party SaaS systems such as ZenDesk, jFrog, MkDocs.  

The solution is also represented by the mobile application by using which users can access various voice assistants in one place, as well as access favorite brand’s voice services without switching accounts. This is an on-demand voice services library allowing direct connection to multiple voice services, including Alexa assistant and Spotify, and so on.

How many people from the vendor's team worked with you, and what were their positions?

Project manager, business analyst, designer, 3 frontend developers, 2 backend developers, a QA specialist were working on Axon’s side.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have recently finished the development of a web application that was successfully delivered into the production stage.

Describe their project management style, including communication tools and timeliness.

Professional approach to product development, software quality, and solid expertise.

What did you find most impressive or unique about this company?

The team had great communication and development services, and they adapted to changes quickly.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

I am the CEO and owner of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon, and what were your goals?

We had a system for registering money claims and to perform debt collection services. The primary goal for this project was to provide our end-users with a new functionality.

SOLUTION

How did you select Axon and what were the deciding factors?

Axon’s Business Development Manager contacted us and based on the promises and guarentees in the end of the negotiation stage we decided that this vendor fitted best with our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We wanted to expand our value chain to include:

• KYC validation
• Sync financial overview based on data from accounting systems
• Dunning processes
• Debt collection management
• Automatic bookkeeping with payment tracking

How many people from the vendor's team worked with you, and what were their positions?

1 Project Manager, 1 Business Analyst, 1 Backend Developer, 1 Frontend Developer, 1 Solution Architect and 1 QA engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Unfortunately, after 7 months of collaboration, we had to stop the collaboration since:

• The sync to accounting systems took 3-4 hours (few minutes before we had Axon working on it), so our clients are now prevented from using our system.
• The KYC functionality did not store some users confidential information (copy of driver's license and social security card).
• The dunning function is sending wrong formatted emails with PDFs that cannot be opened.
• The deadlines for debt collection management and payment tracking were delayed by months.

Describe their project management style, including communication tools and timelines.

Really good communication with the project manager who was fast to reply. We spent many hours for daily communication with the Project Manager and Business Analyst. We were supposed to have demo sessions after each spring, but unfortunately they only gave us 1 demo session. We communicated through Jira, Confluence, Slack and email.

What did you find most impressive or unique about this company?

Things were not developed as it was scoped, but instead wrong implementations described correctly in the specifications were classified as bugs. The communicate all the time to make you believe everything is well, but the software is full of bugs.

Are there any areas for improvement or something they could have done differently?

They are one of the most expensive vendors in Ukraine and we expected the quality to be good. Unfortunately, every core feature we asked for did not work when we finally had to stop the collaboration after 7 months.

Company Responses

The vendor responded on April 27, 2021.

Axon is a vendor, well-appreciated by its client-oriented, transparent, and open form of cooperation. Since the feedback presented barely meets the actual statement of facts, we would like to present our perspective on the situation.

Firstly, it is worth mentioning that Debito as our client has a significant amount of debt unsettled for duly performed and accepted IT services. Hence, we assume that it could cause such an aggressive tone of feedback. 

Despite the fact that Axon was very open during the cooperation, Debito representatives always had access to our communication channels and could track the work progress, neither concerns about the quality of services were addressed until the moment when the issue with unpaid invoices became critical. Moreover, we have received very positive feedback in personal messages from Christopher himself. 

Since these circumstances were very disappointing for Axon and refrained our team from further cooperation with Debito, we have made several attempts to reach Christoffer and offer him to enter into good faith negotiations (we offered payment plans, even considered working on several functional tasks remaining before the debt is settled in full). Unfortunately, to no avail. 

That being said, we will continue to preserve our reputation and values by taking further actions respectively. In this case, the only thing we stand for is fair corporation and performance of its agreed terms and conditions. 

Hope for your impartiality and understanding in this regard and wish everyone only decent and trusted contractors!

Respectfully, 

Axon Team

BACKGROUND

Introduce your business and what you do there.

I’m a CEO of Fieldbit. We develop mobile and web software for the field-service workforce.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Axon?

As an Israeli company, we had challenges recruiting high-level software engineers. We approached Axon with a very sophisticated software development task.

SOLUTION

What was the scope of their involvement?

We deal with AR for smartphones, which requires algorithm development. We asked Axon to develop a small project, and they succeeded. As a result, we started working with them on a monthly basis.
 
Axon is providing additional resources for the development of a very complex iOS AR app for field-service workers. When a technician needs to service equipment in a remote location, they oftentimes don't know how to solve the problem and require expert advice. This is where the AR app comes into play. Axon is developing the app in Swift.
 
What is the team composition?

Axon has provided one fulltime iOS developer so far. That developer works as a part of our team.
 
How did you come to work with Axon?

Axon approached us, and we decided to give them a test to gauge their expertise. They came up with a nice and elegant solution within the timeframe and cost we defined, which confirmed that they had the qualifications to develop complicated software.
 
How much have you invested with them?

The AR app project cost $50,000–$100,000.
 
What is the status of this engagement?

We started working with Axon over two years ago, and it’s ongoing. The AR app project completed in late-2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were very satisfied with the developer working on this project. Our challenge was that it’s very difficult to find this type of developer in Israel, and that’s what the success of the relationship with Axon consists of.
 
We launched the app in early-February 2021, and we’re looking forward to having a lot of sales. The feedback we’ve gotten on the beta version is amazing.
 
How did Axon perform from a project management standpoint?

They used all of the tools that we were using, including Jira, and they worked as part of our environment. Axon is very experienced in terms of software development, and they consulted us on a frequent basis.
 
What did you find most impressive about them?

I’ve had very good consulting calls with their CEO on how to run a team of developers: what’s important, what the challenges are, how to hire new people, and so on. This is just on the management level; I’m sure that our CTO has gotten other benefits from their developers.

There are many companies like Axon in Ukraine, and we’ve received various calls and approaches. However, we continue to work only with them because they’ve proven to be experienced and sophisticated.
 
Are there any areas they could improve?

Not at this point. If we were to expand the project, we’d need someone at a higher level. For the level we’ve worked at, we’re satisfied.
 
Do you have any advice for future clients of theirs?

It’s important to have involvement in the overall project, not in the details.

BACKGROUND

Please describe your company and your position there.

CTO / Co-founder

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon, and what were your goals?

We initially hired this company to utilize their team augmentation services. Axon engineers augmented our in-house team in order to build a FinTech solution - late payment and collection service for SMEs.

SOLUTION

How did you select Axon and what were the deciding factors?

We actively searched for an IT services provider with foundational expertise in the FinTech domain, Axon as a vendor matched our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

In simpler terms, our solution offers Whitelabel late payment receivable management to SMEs. The integrated technologies allow users to accelerate payment and recovery cycles, which results in better working capital, higher recovery rates, and leads to better customer care.

How many people from the vendor's team worked with you, and what were their positions?

The augmented team included 1 JS/React + 1 Python developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have a continuous collaboration relationship. At the current stage, we are satisfied with the project results.

Describe their project management style, including communication tools and timelines.

The project management is performed on our side, our respective teams collaborate by maintaining daily communication. We have been extremely satisfied with the workflow effectiveness.

What did you find most impressive or unique about this company?

We were initially impressed with their level of engagement in the project, they have paid great attention to the business requirements of the product. Their team has expressed their concerns and kept our greatest expectations in mind.

Are there any areas for improvement or something they could have done differently?

None at the moment

BACKGROUND

Please describe your company and your position there.

Delivery Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon, and what were your goals?

We hired Axon to develop an educational part of the Lectera platform. Our goal was to build a flexible development process with a team in order to satisfy and meet our primary business challenges.

SOLUTION

How did you select Axon and what were the deciding factors?

We investigated several options of collaboration with IT companies. Our choice aligned perfectly with Axon because of their сlear and straightforward communication style coupled with their representatives and their base expertise in our business domain.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They provided front-end, back-end, and mobile development services.

How many people from the vendor's team worked with you, and what were their positions?

Our development team included 20 members: 6 front-end developers; 3 back-end developers; 4 mobile developers; 2 QA engineers; UI/UX designer; DevOps engineer; software architect; business analyst and project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As a result of our cooperation with the Axon team we received a market-ready application suited to our needs with a set of great features.

Describe their project management style, including communication tools and timelines.

We are completely satisfied with the work of the Project Managers at Axon. Their engagement has allowed us to simplify the whole process management making it more efficient.

What did you find most impressive or unique about this company?

At Axon the most impressive thing from our point of view is the way they organized the project work. We clearly made the right choice in their favor.

Are there any areas for improvement or something they could have done differently?

None that come to mind.

BACKGROUND

Please describe your company and your position there.

We are an energy company the main objective of which is to reduce emissions and build a hydrogen infrastructure through the integration of hydrogen into smart grids. I am the Co-Founder and CTO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon, and what were your goals?

We hired Axon for web development services. Our purpose in cooperation with Axon was to create a web solution that will show a number of energy indicators for end-users.

SOLUTION

How did you select Axon and what were the deciding factors?

Their business development manager, Dmytro Nalyvaiko contacted me at the exact moment we were looking for an IT services provider.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They created a web solution for the demonstration by using such technologies as TypeScript, React.js, Jest, React Testing Library. We are planning to continue the development process and further improve the solution.

How many people from the vendor's team worked with you, and what were their positions?

Our team at Axon consisted of 3 people. There were JavaScript Developer,Project Manager, and Business Analyst.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The engagement of Axon’s team in our development process allowed us to implement our business plan on schedule.

Describe their project management style, including communication tools and timelines.

We are completely satisfied with the project management capability that Axon has provided us.

What did you find most impressive or unique about this company?

We were impressed with their team cohesion and professional approach in the development of our solution.

Are there any areas for improvement or something they could have done differently?

No.

BACKGROUND

Please describe your company and your position there.

Hopper developed the free traffic app that provides worldwide navigation and is also a warning system for traffic cameras across the EU. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon Development Group?

For a period of time, Hopper had a huge list of new features they wanted to implement and were requested by end-users. Unfornutaly, Hopper didn’t have developers available to perform the required updates. Hopper decided to hire an offshore team for iOS and Android applications and Axon was an excellent match.

What were your goals for this project?

The primary goal for Hopper was to extend the core development team, that is currently located in Copenhagen and deliver a specified list of functionalities that were requested by commercial end-users.

SOLUTION

How did you select this vendor?

Hopper searched for a team of iOS and Android developers that had real-world experience with BLE (Bluetooth Low Energy), geo-positioning services and optimal usage of CPU/Memory on mobile devices. Axon's team had all the requisite experience.

Describe the project and the services they provided in detail.

Axon put together a team of iOS, Android and Frontend developers that were managed by Project Manager at Axon. The team delivered the list of the required functionalities for iOS and Android applications that Hopper stakeholders had agreed to.

What was the team composition?

Axon put together a team that consisted of: -2 iOS developers -2 Android developers -Frontend developer -QA engineer -Business Analyst -Project Manager

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Hopper delivered the required functionalities to their commercial end-users and it positively impacted Hopper’s market share and business with their clients. Our App gained the highest rating in our market.

How was project management arranged and how effective was it?

Our experience was outstanding. They worked with our core team to accelerate the delivery of new features.

What did you find most impressive about this company?

The most impressive thing about our collaboration with Axon was: software development methodologies, that demonstrated the effectiveness of software development resources utilized by Axon Their effective communication practices helped reduce time spent on task management Their extensive level of experience with iOS and Android development

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Mimecast is a global cybersecurity provider that helps thousands of organizations worldwide make email safer for business, restore trust and bolster cyber resilience. Our focus is to make it easier for our clients to protect their businesses in today’s fast-paced high-risk security environment

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon Development Group?

We hired Axon Development Group to provide Web Development services.

What were your goals for this project?

We started our cooperation with Axon for demo purposes which led to the development of prototypes of cloud protection dashboard and a detections center for our product.

SOLUTION

How did you select this vendor?

Axon was selected based on the recommendation of from a company that had been a previous client. In this instance their recommendations played a large part in us choosing Axon.

Describe the project and the services they provided in detail.

The Axon team provided professional level JavaScript Development services

What was the team composition?

The team included a JavaScript Developer, Project Manager, and UI/UX Developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The completion of this project on a tight schedule was an important factor in our path to achieving our business goals by allowing us to understand our clients’ needs and meet their expectations.

How was project management arranged and how effective was it?

The project management process was performed by the Axon’s Project Manager and it was a very positive experience. We were able to track the workflow of every member of the development team in a convenient fashion and were frequently informed regarding any updates related to the development process.

What did you find most impressive about this company?

What impressed me the most about Axon on this project was their ability to meet such a challenging schedule, and their openness to new ideas in the way we dealt with our challenges. Axon, as a software vendor, performed above and beyond as far as we were concerned.

Are there any areas for improvement?

No

BACKGROUND

Please describe your company and your position there.

Intellectual control system for original product protection and marketing iQRex – is a Client-Server software using unique generated identification code with special algorithm with scratch protection from unsanctioned scanning of data matrix sticker. I am iQrex CTO.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon Development Group?

We hired Axon Development Group for web development services.

What were your goals for this project?

Our goal was to improve the current code base and make our product fully integrated with Blockchain technology.

SOLUTION

How did you select this vendor?

I knew previously about this company and when we were faced with the necessity of choice of software development vendor, we made our choice and settled on Axon due to their experience in Back-end development and expertise with Blockchain technology.

Describe the project and the services they provided in detail.

Axon’s team provided us Server Side Development based on Java programming language and integration with private Blockchain.

What was the team composition?

Axon provided us a development team that included: Java Developer, DevOps Engineer, and Project Manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The result of their work has effectively improved the technical characteristics of our product which has increased its competitiveness on the market.

How was project management arranged and how effective was it?

We were fully satisfied with the effectiveness and level of cooperation with Axon. The project manager regularly informed us regarding any updates related to the project.

What did you find most impressive about this company?

The professionalism of every member that was included in the development team at Axon impressed us the most. They immersed themselves fully in the development process and demonstrated their responsibility by solving any problems they encountered.

Are there any areas for improvement?

I don’t think so. Everything is okay.

BACKGROUND

Please describe your company and your position there.

Ooga is an online payment wallet, that allows startups, entrepreneurs, and freelancers to focus on what they love doing and free their time to deal with what they are good with.

For that to occur Ooga has allowed them to open financial automatic accounts in minutes needed for the modern business operating in multiple venues - collection, payments, bookkeeping, digital wallet, tax calculation and more > everything in a simple, immediate and straightforward.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Axon Development Group?

Ooga hired Axon to build an MVP of Web and Mobile applications. The big idea envisioned was to integrated a number of financial institutions in Israel. The reason for hiring Axon was their hands-on experience in building software solutions for the fin-tech industry.

What were your goals for this project?

The goal was to deliver a Web application such as MVP with specific functionality that allows Ooga to enter the market by enlisting new commercial users and receive additional investment in order to deliver a full-scale financial product.

SOLUTION

How did you select this vendor?

Ooga was looking for a vendor who can handle end-to-end product delivery, from creating architecture, UI/UX design to delivery Web and Mobile applications. Axon fit the description.

Describe the project and the services they provided in detail.

Axon provided the following services:

• Performed the Business Analysis stage
• Collected functional and not functional requirements
• Created user stories and use cases
• Created architecture solution for the product
• Created UI/UX Provided development services for the web app using JS/Angular and server-side using Node.js
• Quality assurance and testing

What was the team composition?

The team consisted of a Business Analyst, Project Manager, UI/UX designer, JavaScript developer that developed a Web application using JS/Angular and Server-side using Node.js, as well as QA engineers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project was halted due to financial restrictions.

How was project management arranged and how effective was it?

Axon demonstrated their organizational and project management capabilities to deliver the project, on time and without budget overages and delivered the functional requirements. In my opinion, they were a good investment in time, money and effort that prevented frustration.

What did you find most impressive about this company?

Misunderstanding and miscommunication are a large part of product development collaboration. However, Axon’s expertise and attention to detail led to higher standards in the development of our software and prevented cost overruns in order to provide a high-quality product.

Are there any areas for improvement?

no