Could you describe the scope of the tasks that you outsource to Audaxium? Did it include design, development, training, or support?
They’ve provided us with development and training. When someone purchases Pardot, there is an additional cost. Part of that is an onboarding package. That onboarding package is 60 days where they are onboarded with our solution in conjunction with their CRM or, in this situation, with NetSuite ERP. During that time, there is the connection that’s created. Any sort of custom items that need to be added to their NetSuite as in scripts, anything that needs to be added to Pardot, any of these sort of custom jobs and so forth, that’s where Audaxium has come into play. Audaxium also helps out a little bit on the marketing side with the creation of some custom landing pages, emails, and so on.
How did you select Audaxium as your solution partner?
That was a little bit before my time. Audaxium has been partnered with Pardot for a long time. I’d say since 2008 or 2009, they were partners with Pardot more on the reseller side. They resell Pardot. During that time, we just developed a very good relationship with Rob [MacEwen] and Craig [DesBrisay] at Audaxium. As we started to move a little bit away from the NetSuite side of things where Audaxium has a very good stronghold, and can do a lot of great things with NetSuite. It was Audaxium and one other vendor, we did look to another vendor as well to kind of outsource all of our integrations with NetSuite. We selected Audaxium, because one, their professionalism is outstanding; two, they’re accessible; and three, they’re accountable. We’ve had a very good personal relationship with Audaxium throughout the years. They are our top reseller. They brought in the most deals to Pardot. So, there is no way to thank them for their business.
Could you provide a sense of the size of this initiative in monetary terms?
I cannot disclose this because we’re publicly traded.
When was this project completed?
It’s an ongoing project. As we have new deals come in and they say they use NetSuite, we immediately pass them to Audaxium.