What evidence can you share that demonstrates the impact of the engagement?
Aubergine was able to embed our customers’ design standards while also bringing out their own perspective. My clients appreciate their work and it has helped us get more projects. Aubergine is our consistent UX partner.
I’ve never had to explain requirements multiple times to them, which happened with a lot of other groups. The team is detail-oriented and the collaboration is very smooth.
How did Aubergine Solutions perform from a project management standpoint?
I provide requirements for what needs to be built, along with clarifying comments. They work through those requirements and submit designs for me to approve. I receive clickable mockups in InVision, not just screenshots. This is useful for making customers understand what the flow of the product will be. When working with complex scenarios and workflows for each user type, they will often provide video recordings. If the customer doesn’t want to interact with an InVision mockup, they can see a recording of how the UI will work.
They have good time management, respect delivery dates, and maintain good communication. We have regular sync-up calls through Google Hangouts in order to share screens and explain the work.
What did you find most impressive about them?
They do excellent UX work and I appreciate the fact that they can understand business use cases very well. They have performed studies of competitive products and helped us find a good differentiator when building our UX, considering required functionalities, key roles, and objectives. They have a product-building mindset. There’s very little rework involved in our projects, and the team takes feedback well.
Are there any areas they could improve?
Providing HTML and CSS files on top of InVision mockups would make the development process much faster. They’re very receptive and detail-oriented, so I don’t have anything else for them to improve. Whenever my requirements were misunderstood by a junior designer, Aubergine didn’t charge me for the work.
Do you have any advice for future clients of theirs?
It’s important to know exactly what needs to be built. For the team to be effective, all use cases have to be considered. If there are any ambiguities in the scope, the client needs to work with the team to clarify them.