What evidence can you share that demonstrates the impact of the engagement?
We’ve tracked success in terms of key performance indicators: timeline compliance and quality assurance. They’ve always delivered on time and have even accommodated a deadline change. They go the extra mile to make sure we’re on track.
In terms of quality assurance, we appreciate when they troubleshoot as many bugs and glitches as possible before they release the beta version of the software. We typically don’t pick up any errors after that, so they do very well.
How did AtomicMedia perform from a project management standpoint?
They’ve fostered a good working relationship, which has been great. I’m on first-name basis with two of our account managers, and I feel like I can call them whenever. While I always try to call them during office hours, I occasionally have to reach out outside of office hours. They’ve been very supportive in those instances.
They meet with me regularly and are excellent at bringing together all the separate strands of the project. They’ve made understanding workflows and documentation very simple, which I appreciate. Overall, they’ve been engaged, transparent, and very professional.
What did you find most impressive about them?
While they’re the largest creative agency in the East Midlands of the UK, they offer London-level skills at a fair price. They’re creative, and they have visions that are equal to if not greater than some of the best agencies around. They’re just a talented group of people. Their raw talent truly distinguishes them.
Are there any areas they could improve?
I think they’re victims of their own success—they’re undergoing a huge period of growth, which they richly deserve. I hope they continue to expand, but I would appreciate some increased staffing for some tasks.
Do you have any advice for potential customers?
I would maintain regular contact with the project manager because while they’re experts in IT, they’re not necessarily experts in your specific industry. Ensure that your vision is thoroughly understood by the person who’s in charge of bringing that vision to life.