Your cloud computing specialists

Specialising in digital transformations and managed cloud services, Atech Support is a trusted technology partner, a true extension of your organisation.

We know technology moves fast. The IT solutions that worked for you in the past may not meet your needs today – let alone in the future. It could be time for a digital transformation. We’ll take time and care to understand your business, how you operate today and where you need to get to. We deliver this through cloud solutions that help your business meet its strategic objectives. We simplify your technology investment choices, and ensure you get the right fit.

No IT roadmap? We'll create it for you, and help you deliver it. Monthly costs spiralling but not sure why? We bring you clarity and savings. Not sure your Azure environment is optimised to and deliver all it can? Talk to us.

 

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2006
Show all +
High Wycombe, United Kingdom
headquarters
  • St Johns Court, Easton Street
    High Wycombe, LND HP11 1JX
    United Kingdom

Portfolio

Key clients: 

BirdLife International, Bravo Investment House, Lawn Tennis Association, Firmdale Hotels, Octopus Investments, Wycombe Wanderers Football Club

IT game plan Image

IT game plan

Wycombe Wanderers, initiated a project to move the club into a new and exciting era, at a time when the club is going from strength to strength. 

By bringing the club's IT systems in line with new technology, and moving to cloud-based systems, the club is able to become more efficient in its day-to-day operations.

Supported by an IT roadmap to digitally transform the club, the series of developments will

ultimately transform not just the business but the end user experience, at the heart of a vibrant and exciting local League One team. 
IT Strategy Consulting Image

IT Strategy Consulting

Octopus Investments has grown to 600 employees since its establishment in 2000, with over 150,000 customers across the Group. Octopus has built market-leading positions in tax-efficient investment, financing, renewable energy and healthcare. 

Scalability as a challenge

With rapid expansion of the business, the existing datacentre provision became insufficient. Regulatory compliance requirements

within the Financial Services industry placed highly specific demands on the selection process. 

With a proven consulting and project methodology, and a fully auditable process, the shortlist of providers was created with insight into Octopus' requirements and business strategy. 

The result

1. Octopus was able to negotiate with just two, equally well-suited vendors, and select the finalist without a frustrating, protracted process.

2. A business critical decision was possible to be made with confidence thanks to the rigorous shortlisting, selection and award process.

3. This freed up the business to focus on their bigger IT issues and business strategy, which in turn frees up resources to focus on the business' continued and inevitable growth.

 

Creating smart businesses Image

Creating smart businesses

The owners of the award-winning chain of boutique hotels, who pride themselves on excellence and a unique style, were looking for a technology company that could complement their existing IT team in the design and delivery of a robust and redundant network.

Security at the heart of the client experience

It was clear from the outset that security on the Ham Yard Hotel project was critical to

protect the brand and the prestigious clients who utilise the hotel on a regular basis. The solution Atech provided ensured a high quality digital experience, implemented on a robust cyber-secure platform. 

The results

The Ham Yard Hotel has already started to see a return from its investment.

1. It now has the ability to gauge real time information about its occupancy

2. Ham Yard is able to offer a more enhanced experience for its clients.

3. Integrated security and the long-term benefits of having data readily available allows for focus on providing an authentic boutique experience.

How was this achieved?

The first step in the project was scoping out the client requirements and then designing the technology platform to meet the objectives for services, security, and the running of applications. The recommended solution was to create a fully redundant core network, whilst also reducing the latency of the internal traffic to allow this new digital building to perform the way it was originally intended.

As part of the overall solution, Atech was able to offer a secure network that would block thousands of advanced and known threats daily, stop phishing attacks, ransomware and known malicious actors, whilst also providing a centralised visual dashboard for efficient management, enabling quick detection, containment and remediation of any incident - all from a single pane of glass.

 

Mobilising the workplace Image

Mobilising the workplace

Bravo Investment Ltd specialise in delivering exceptional returns by transforming the ordinary into the extraordinary, managing over 1 million sq. ft of residential, commercial and hospitality assets. Their experienced team adapts to constantly evolving markets and trends, looking for opportunities to add value whether through unlocking complex sites, turning around distressed assets, or applying innovative financing

solutions.

The challenges in Financial Services

Bravo needed to improve the performance of its legacy on-premise infrastructure, which was previously hosted at their London head office. With ageing infrastructure and regular performance issues causing an impact to the service delivered to its users who performed business functions on a daily basis, Bravo recognised that there was a need for change within the business and this was the first phase of a new digital transformation program.

Digital Transformation to deliver business objectives

Remaining competitive was a key driver when creating the digital transformation strategy to align the company goals and objectives with their technology digital transformation roadmap. To support their vision, they needed a 21st century intelligent cloud platform. It was clear from the start that Microsoft Azure offered the best technology for the business and aligned with the technology roadmap.

The results

1. After the successful migration to the Microsoft cloud, Bravo now have a full highly available platform, delivering SLAs of 99.95%. 2. The environment is designed to allow for global expansion, with multiple offices throughout the UK.

3. The business is able to collaborate and share resources at a low cost

4. The technology vision has been achieved in delivering a single platform. 

 

Digital transformation journeys Image

Digital transformation journeys

With a turnover in excess of £60M, over 450 employees and more than 250k individual members as well as hundreds of volunteers, The Lawn Tennis Association (LTA) is the governing body for tennis in Great Britain, the Channel Islands and the Isle of Man.

Digital Transformation

The LTA needed to improve the performance of its website and CRM

system, previously hosted by a co-located data centre provider. With ageing infrastructure and performance issues impacting the online services delivered to its users, the LTA recognised the need for change as the first phase of a new digital transformation program.

An intelligent cloud platform suited for NFP

The LTA had already formed the view that supporting their vision called for a 21st century, intelligent Cloud platform.The LTA chose Atech based on our accreditations and experience as leading cloud service providers and digital transformation specialists within the NFP sector.

The solution

The solution was re-architecting the legacy web and data platform using Azure IaaS to carry out a full Azure migration.

The results

The LTA achieved an intelligent Cloud platform aligned with its objective to improve the performance of its CRM system.

1. This encompassed high availability, geo-redundancy, disaster recovery and backups.

2. The Azure platform give agility and scalability in times of high demand, delivering an excellent customer service to both internal users and customers.

3. Aassurance of being able to use new Microsoft technologies in future.

4. Initial savings of £500k, and ongoing savings in excess of 30% every month.

Service Desk success Image

Service Desk success

BirdLife International is the world's largest nature conservation partnership with over 120 partners and over 13M members and supporters worldwide.

Service Desk challenges

The incumbent's Service Desk had a reputation. The current IT Support Desk delivered poor response times, inadequate resolution, no structure and created an inefficient and unprofessional barrier between service and the business

users. Internal customers of the service felt dissatisfied, frustrated and underwhelmed.

From a reporting point of view, the service was impossible to measure, cost or manage as due to lack of boundaries, agreements and structure. Tickets were not actioned on time. BirdLife needed global IT support to deliver its services.

A Measurable Service Desk

For BirdLife, we delivered a tailor-made, measurable Service Desk. With clear parameters, expectations and controlled realistic deliverables regularly monitored with clear communication of goals and target achievements,

The Results

Internal customers of BirdLife were finally able to see IT delivery as a success. 

1. Users of the Service Desk started to experience a professional well run offering that met their needs and provided timely resolution by highly qualified experienced individuals.

2. Alongside of this, customers enjoyed additional support and insight.

3. The image and reputation of the Service Desk was rebuilt and improved to a standard beyond expectation.

4. The clear reports made it possible to see the Service Desk as adding measurable value.

5. Regular and conclusive reports outline the deliverables and the achievements and keep the organisation on track with Service Desk goals and objectives.

Reviews

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Microsoft Cloud Implementation for Growth Fund

"Parkwalk encountered zero downtime during the trandformation process"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Sept. 2019
Project summary: 

In six weeks, Atech Support Ltd rebuilt the client's IT infrastructure, moving the physical IT system to cloud-based platforms like Microsoft Azure, 365, and SharePoint. Their team ported directories and information. 

The Reviewer
 
11-50 Employees
 
London, United Kingdom
Enrico D’Angelo
Chief Financial Officer, Parkwalk Advisors
 
Verified
The Review
Feedback summary: 

Atech Support Ltd successfully completed the project during the allotted timeframe without any downtime. They completely modified the infrastructure, allowing it to run smoothly, effectively, and securely. Their team was very pleasant, knowledgeable, and flexible. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Chief Financial Officer at Parkwalk which are one of the UK’s leading growth fund managers backing world-changing technologies emerging out of UK universities and research institutions with the aim of delivering world-class returns.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atech Support Ltd?

 

For Parkwalk, the company has gone from start-up to one of the UK’s leading growth fund managers with £1.2bn net assets. But despite backing world-changing technologies that have emerged from some of the UK’s best universities and research institutions, the company itself was built on yesterday’s IT. The on-premise infrastructure that was cutting edge five years’ ago, was aging and starting to place the company at a disadvantage. To access the files they needed to perform their job, staff had to either be physically in the office, or connect via a VPN, which was slow, cumbersome and made remote working a challenge. Entering into the next phase of the company’s growth, Parkwalk relocated to new premises.

But not making sense to uproot the legacy systems that were in desperate need of capex investment, the company decided the time was right to reinvent itself for the modern age, which would enable the business to scale with ease. Taking its fixed, old-school physical infrastructure and transforming it to an agile, cloud-based model, Parkwalk could leverage the best technology to service its clients, while wrapping everything in the principles of good governance to safeguard and retain control of its data, and ensure its compliance with the heavily regulated FCA

What were your goals for this project?

The goal was to create a technology platform that enabled our business to scale, while leveraging the benefits that modern tech has to offer. We got all that and more. Through Atech, they showed us the possibilities of the cloud, sharing a vision of how modern companies work and then helping us to see how our business could be transformed in a way that met our exact requirements. The bonus was it eliminated the need for any capex investment, since everything is included within our MS365 license.

SOLUTION

How did you select this vendor?

Recommendation from another CFO that has worked with Atech for 5+ years.

Describe the project in detail.

Through a series of deep-dive workshops, Atech’s technical cloud specialists could understand the company’s requirements in detail. As well as considering the basics, such as how data is used and processed within the company, they also needed to understand their regulatory obligations to remain compliant with the FCA.

And promote the principles of good governance to attain ISO accreditation. Specifically designed for companies that are transitioning from small to medium-size businesses, Microsoft 365 (MS365) was chosen as the basis for the new IT infrastructure since it provides an all-encompassing package, which includes Office 365, Windows 10 and Enterprise Mobility, and Security.

Parkwalk would experience the real benefits delivered through: SharePoint Online With all its files moved from its traditional onsite server and placed into the cloud, Parkwalk’s consultants can now access the information they need any time, anywhere with ease, without battling the VPN to gain access. Teams A central hub designed to integrate people, content, and productivity tools, Teams facilitates better collaboration within Parkwalk’s existing team.

But more than that, it futureproofs the business by demonstrating the flexibility in how its staff operate to attract the best talent. Enterprise mobility and security Comprising Azure Active Directory (AD) and Intune Microsoft Application Management (MAM) the security posture of Parkwalk is significantly strengthened; for a company operating with financial investments, ensuring robust security is the highest priority.

Azure AD is smart technology that takes compliance to the next level. It allows the business to set control policies, for example, preventing staff from sending certain types of data outside the organisation. It automatically records who’s viewing or downloading the data, and what they’re doing with it. And sets alerts to notify key personnel when the policy isn’t being adhered to. MAM is designed to better support ‘bring-your-own-device’ (BYOD) since it allows the business to control what people can do from within an app, rather than installing anything on their phone.

What was the team composition?

1 x Account Manager 1 x Exec sponsor 2 x project managers Various cloud and desktop consultants as and when required. Atech had the staff to be able to meet the deadlines of moving new offices.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The six-week project was completed out-of-office hours so it didn’t affect business-as-usual. As a result, Parkwalk encountered zero downtime during the trandformation process. By creating a modern workplace, the team now has the flexibility to work from anywhere in the world, and still feel connected to the office through a single sign-on for a seamless working experience. Through its enhanced security posture, and by staying on top of its risk profile through the managed service, Parkwalk maintains an above average security score in its Office 365 environment.

How effective was the workflow between your team and theirs?

Atech are very easy to work with, they worked around my schedule to minimise the day to day impact on myself and the rest of the business.

What did you find most impressive about this company?

The knowledge of modern technology and the skills/processes they have to seamlessly implement in the ever changing technology world.

Are there any areas for improvement?

No they are a great technology company to work with.

5.0
Overall Score Great company that delivered on time, we now use Atech for our managed services and security.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Delivered on time and met the business objectives
  • 5.0 Cost
    Value / within estimates
    Price was fine
  • 5.0 Quality
    Service & deliverables
    Very good, a team of knowledgeable technology professionals
  • 5.0 NPS
    Willing to refer
    Yes 110% I would recommend

IT Support for VR Mental Health Care Company

"They are always happy to help and have our best interest at the heart of how they support us as a business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Dec. 2018 - Ongoing
Project summary: 

Atech Support Ltd provided IT services and support for a VR mental health care company. This included managed services, such as security, maintenance, and patching, for the client's infrastructure and desktop.

The Reviewer
 
51-200 Employees
 
Oxford, United Kingdom
Tom White
Head of IT & Compliance, Oxford VR Limited
 
Verified
The Review
Feedback summary: 

The internal perception of IT throughout the business increased by 70% as a result of the engagement. Atech Support Ltd consistently communicates with the client across multiple channels to ensure a successful collabroation. The team is hard-working and talented.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

OXVR are Virtual Reality specialists, based in Oxfordshire, who are dedicated to creating immersive, unforgettable experiences. Our company was born out of a passion for innovative 3D technology and an understanding of the true potential of this 3D technology in the real world. The role I hold at OXVR is Head of IT & Compliance.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atech Support Ltd?

Managed services for infrastructure and modern desktop, to include security posturing, maintenance and patching. Day to day interaction and support for our staff, whilst delivering improvements on security and compliance as the company continues it’s fast growth.

What were your goals for this project?

Managed services for infrastructure and modern desktop, to include security posturing, maintenance and patching. Day to day interaction and support for our staff, whilst delivering improvements on security and compliance as the company continues it’s fast growth.

SOLUTION

How did you select this vendor?

Recommendation.

Describe the project in detail.

We have been working with Atech over the last 2 years delivering exceptional user support to the business whilst building on a true partnership to develop a modern workplace environment where users can connect and work anywhere in the world.

We have deployed Microsoft security products, the likes of Intune, Bitlocker, ATP, MFA, Conditional Access have been used to increase the posture of the environment. There has also been a focus on speed of deployment and new users to be able to scale quickly with the use of Windows Autopilot for automated deployment.

What was the team composition?

Our team consists of the following: Account Manager Executive sponsor Service Manager (Desktop/Infrastructure) 1st, 2nd and 3rd line engineer for desktop, infrastructure and networking

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The perception of IT throughout the business has increased 70% when asked via a survey after Atech had managed the environment and our users for 6 months. Our net CSAT is well above industry average. Overall a successful service delivered.

How effective was the workflow between your team and theirs?

Communication is key in the partnership which we have created with Atech, weekly calls with our account manager, monthly service reviews and continuous interaction with their security and cloud consultants on road mapping for the future.

What did you find most impressive about this company?

The staff and the culture. They are always happy to help and have our best interest at the heart of how they support us as a business.

Are there any areas for improvement?

Self-service portal which is due for release in early 2020.

5.0
Overall Score Fantastic staff and culture, they really care about their customers and build true long lasting partnerships
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Timely and deliver on the dates depending on our business requirements
  • 5.0 Cost
    Value / within estimates
    Atech are fair on their pricing, they’re not the cheapest but the quality of service is good value.
  • 5.0 Quality
    Service & deliverables
    Engagement on all levels is excellent
  • 5.0 NPS
    Willing to refer
    100% definitely

Microsoft Azure Migration for Hotel Company

"...they are accommodating and are definitely a modern partner in the new digital world"

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2019 - Jan. 2020
Project summary: 

Atech Support Ltd provided Microsoft Azure migration and development services for a hotel company. Their team moved a large digital booking and management platform to Azure and managed all aspects of the process. 

The Reviewer
 
1,001-5,000 Employees
 
London, United Kingdom
Michael Brandon
Project Manager , GLH Hotels (UK) Ltd
 
Verified
The Review
Feedback summary: 

Atech Support Ltd successfully delivered the migration on-time and within budget. The platform cut costs significantly and allowed for a complete digital transformation. They acted as a full partner and were highly communicative and knowledgeable. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

The multi-award-winning Hotel Operator, Great London Hospitality (GLH) is the largest hotel owner-operator in London. It's impressive portfolio boasts 14 amazing hotels featuring 5,000 bedrooms and 130 event spaces. A people centric organisation, GLH strives to provide the ultimate customer experience.

I'm the current lead project manager on the digital transformation journey GLH are undertaking, I'm responsible for the overall delivery, budget, and timelines for the digital transformation programme.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Atech Support Ltd?

Creating smart hotels with a high-tech customer experience just doesn’t work with an ageing, fragmented infrastructure. Being an industry leader requires you to remain on top of your game at all times. GLH earned its position through the consistent delivery of great hospitality, which was made possible by the technology foundations underpinning its organisation.

Over time, GLH’s organic growth created a fragmented infrastructure, with some elements on-premise, others in co-location data centres and the rest hosted with AWS. This disjointed service started to have a big impact on the business. Besides the high running costs, technical outages were starting to impact the customer experience and the volume of personal data held within the organisation created security concerns.

These issues were only intensifying... The industry as a whole is moving towards ‘smart’ hotels, where guests expect a high-tech hotel experience through added benefits, such as digital check-in, keyless room entry and in-room apps. However, despite wanting a richer digital experience, research suggests that three-quarters of travellers have privacy concerns over the technology needed to meet their demands. To retain its leadership status, GLH needed to update the infrastructure that would enable its business to transform for the new digital era.

What were your goals for this project?

- Consolidate the existing infrastructure. - Optimise for greater cost savings. - Secure customer data and ensure ongoing regulatory compliance. - 30% saving in the first year following migration to Azure

SOLUTION

How did you select this vendor?

I had previously work with Atech Support in a previous role, knowing their technical capabilities in digital and cloud migrations. Combined with the teams dedication allowed us to put them forward for a small RFP to compare options available. Atech were the number one choice and have exceeded expectations on the project.

Describe the project in detail.

GLH Hotels had numerous workloads and services hosted at a datacentre managed by a 3rd party. Azure was chosen for it's IaaS and PaaS capabilities, Atech advised us on the different migration methods they had available, once the initial assessment of the environment has been completed it was decided due to the new digital transformation strategy that a re-platform would be the most appropriate for the environment and migration.

They also included the cost for supporting the environment once the migration has been completed, the costs were extremely fair and clear to understand based on a per server/instance basis which can scale in line with business requirements. - Microsoft Azure Design and Planning - Microsoft Azure Migration - Project Approach, Management and Governance - Full Azure Monitoring, Management and Support once the project was completed.

What was the team composition?

1 x Cloud Solutions Design Consultant 1 x Account Manager 3 x Senior Cloud Consultants 2 x Technical Project Manager 1 x On-boarding Manager 1 x Cloud Infrastructure Support Manager The team changed in size depending on requirements, Atech were able to scale up and down to meet the business requirements of GLH.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The migration was delivered on-time and on-budget. We have a truly world class platform with added security and compliance built into the design. This is the first step in our digital transformation to become a leading global smart hotel brand. The cost savings moving to the new platform will deliver a 30%+ saving year on year for the future. Enabling GLH to reinvest into modern technology such as robots into the hotels of the future.

How effective was the workflow between your team and theirs?

The relationship we have at GLH with Atech is a true partnership and a real extension of our in house team. A scheduled fortnightly meeting and numerous video calls or face to face meetings defiantly enhances the engagement. I always felt that Atech will deliver no matter what challenges or changes are brought by the business, they are accommodating and are definitely a modern partner in the new digital world.

What did you find most impressive about this company?

The people, the culture, the understanding of technology and Microsoft Azure, Microsoft 365 is truly exceptional. The investment they have made in their robust migration tool, process combined with Microsoft Azure support after the migration is why they are on course to be one of the UK's best Microsoft Partners of the future.

Are there any areas for improvement?

Nothing. Atech are a brilliant company with exceptional people.

5.0
Overall Score Fantastic company with amazing people!
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Delivered ontime
  • 5.0 Cost
    Value / within estimates
    Fair and transparent pricing
  • 5.0 Quality
    Service & deliverables
    Excellent
  • 5.0 NPS
    Willing to refer
    110% I will be referring and using again in the future!