Async Labs

Please describe your company and your position there.

Museum of Broken Relationships is a global crowd-sourced project with permanent museum outputs in Zagreb, Croatia.

For what projects/services did your company hire Async Labs, and what were your goals?

We needed help with implementing multilingual functionality on our website. The goal was to create a multilingual functionality on the website to expand into new markets and make it more accessible to visitors worldwide.

How did you select this vendor and what were the deciding factors?

As a growing local company with many successful projects behind, Async Labs came to me via recommendation from another high rated digital agency in Croatia.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The Async Labs team was responsible for creating and implementing multilingualism on the Museum of Broken Relationships website. Their job was to go through the whole source code of the Museum of Broken Relationships website and pull out all of the strings and texts that appear on the website and are visible to the users.

After extracting the strings, they sent them to us for a translation in a table format so that later on, more languages can be added and imported into the website. On the development side, they developed the translating functionality in React. As a result, the strings needed to be fetched in a certain language on the website depending on the user’s choice.

How many people from the vendor's team worked with you, and what were their positions?

I personally communicated with the CEO of Async Labs, Account Manager and Project Manager dedicated to the project. They were very responsive so the communication was clear and effective. Their development team worked on the project.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

By implementing the option of multilinguality on the website, we wanted to overcome potential cultural barriers by allowing users to access content in multiple languages. It helped us reach a larger audience, increase website traffic, build a longstanding relationship with our customers worldwide and improve the brand image.

Describe their project management style, including communication tools and timeliness.

The Async Labs team did everything to meet our specific business goals and priorities. They were helpful, cooperative, and responsive throughout the whole project. We efficiently communicated via emails and the team provided ongoing support and project updates from the beginning of the project to the end.

What did you find most impressive or unique about this company?

Through my rich experience working with companies. Async Labs was the first agency to deliver a product without additional delays and within the agreed deadlines. I am delighted with the outcome and would especially like to emphasize their agility, flexibility, and promptness.

Are there any areas for improvement or something they could have done differently?

Given the quality they deliver and their effort into my project, the whole Async Labs team has a great future ahead of them!

Please describe your company and your position there.

I am a CEO of a software development agency that focuses on developing custom B2B web, mobile and IoT solutions. Our company office is located in Zagreb, Croatia and currently we have 8 employees.

For what projects/services did your company hire Async Labs?

We were looking for someone who would manage our social media presence and advise us on marketing strategy. Since we didn't have anyone in-house with such skillset, we turned to AsyncLabs because we had a great history in working with them on various projects.

What were your goals for this project?

We were looking to social-proof our brand and to boost our credibility during sales meetings by having a social media presence. This way we could showcase our case studies, company culture and overall demonstrate our competence and credibility which is very important when trying to get new clients.

How did you select Async Labs?

We had a great relationship and collaboration with them on prior projects and it felt natural to us to turn to them for marketing services. We had some other options but in the end we decided to go with them because we knew how competent they were.

Describe the scope of their work in detail.

Once we've agreed to hire them for managing our social media, they organised the initial handover of admin rights and they even set up our Google Analytics dashboard and organised a photo session in our offices so that they could have a great amount of materials for future posts.

Once the initial setup has finished, they started continuously post a certain number of posts on our Facebook and LinkedIn profile. Since we were providing the content for them in form of blog posts and case studies, they were kind enough to offer their insight and advice on how to structure that kind of content so that it can boost our visibility and make the message clear enough.

What was the team composition?

I was in continuous communication with their head of marketing who was always available for consultation when we needed it. As far as I understand, they also had a couple of other team members for posting some of the posts on Facebook and LinkedIn.

Can you share any outcomes from the project that demonstrate progress or success?

The visibility on our social media and our website increased drastically once they took over. The number of likes on our Facebook page has had a 50% increase since then and a number of our LinkedIn followers has doubled.

How effective was the workflow between your team and theirs?

We've had already established communication workflow on Slack from our previous cooperation so we just used that. Although all reports and official documents were transfered through email.

They were always precise with their scheduling and expectation managing so I always knew what is going to be delivered and when. They responded well to our feedback and whenever needed we had a discussion so that we made sure everyone was on the same page.

What did you find most impressive about this company?

One of the reasons why we hired them is because they also offered custom B2B development, which meant that they know exactly how to handle this kind of social media management because they have direct experience in it.

Are there any areas for improvement?

This is more of a critique on us than them, but since the social media management depended a lot on the content available, maybe they should have pushed us harder to deliver everything on our end so that they don't need to "make ends meet" with what they had already. But this is such a small comment which fails in the comparison to the tremendous work they have done in just a few months.

Introduce your business and what you do there.

I’m the owner of MyDubrovnik.

What challenge were you trying to address with Async Labs?

We needed to outsource some development work.

What was the scope of their involvement?

They developed a mobile app and a web interface. It’s a smart guide travel app. Users can find tours and get service information about their destination like hotels, restaurants, currency, etc. They can also purchase discounts in the app for various venues. There’s also the ability for direct marketing to be linked with vendors.

What is the team composition?

I interacted with Kristijan (Project Manager), a designer, two developers, and the owner.

How did you come to work with Async Labs?

I found them online and decided to hire them after speaking with the owner on the phone.

How much have you invested with them?

We’ve spent around $100,000 with them.

What is the status of this engagement?

We worked together from January until April 2020.

What evidence can you share that demonstrates the impact of the engagement?

The app hasn’t gone live yet. It has been tested, and there are currently travel agencies negotiating to purchase it. It has a great design, is user friendly, and the content for users as well as the interface for admin is great. We are quite satisfied.

How did Async Labs perform from a project management standpoint?

They were organized; Kristijan did a good job of staying on top of everything. They were available, responsive, and kept me updated. There was no problem with deadlines being met. We communicated via phone, and they used a project management tool but I can’t recall the name of it.

What did you find most impressive about them?

The team is young, skilled, and professional. I liked the way they planned out the project and the extra effort they put in at the beginning to make sure they understood what I wanted. They had everything they needed from me.

Are there any areas they could improve?

The price could always be lower.

Do you have any advice for potential customers?

Outsourcing work is risky, but they’re honest and professional; you’ll be in good hands.

Introduce your business and what you do there.

I’m the CEO of Odee Cryptocurrency; we’re a cryptocurrency company based in Estonia.

What challenge were you trying to address with Async Labs?

We needed a partner to build our company’s website. We started the project with a different vendor, but the collaboration didn’t work.

What was the scope of their involvement?

Based on our vision, Async Labs developed our website with state-of-the-art blockchain technology. The platform is complicated as the exchange function was centralized in the frontend, which their team built using React.js. We also had a designer who supported Async Labs’ efforts. We’re currently trying to attract more users to the test site in the next couple of weeks to examine any bugs or errors. In the future, we plan to engage Async Labs to build an iOS and Android app for us.

What is the team composition?

We’ve collaborated with four Async Labs’ teammates including a project manager and three developers.

How did you come to work with Async Labs?

I met their team during a blockchain conference.

How much have you invested in them?

Thus far, we’ve spent around €50,000 (approximately $55,800 USD) with Async Labs to build the website.

What is the status of this engagement?

We began the project in November 2018, and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

We’re happy with their work. Live and in a test phase, we’re hoping to launch the website soon.

How did Async Labs perform from a project management standpoint?

We communicated through a designated Telegram channel. Async Labs has been the best company to work with, and I’ve collaborated with various companies over the past 12 years.

What did you find most impressive about them?

Our collaboration has been perfect. Expectations have been clear. They’ve reported on every project development, which has provided our team with detailed knowledge of their efforts; we’ve always known exactly what they’re working on. The project has progressed quickly given their team’s efficiency; Async Labs gets results.

Are there any areas they could improve?

I don’t think anything could be better.

Do you have any advice for potential customers?

Have a project manager on their side as it makes collaboration more efficient and communication more transparent.

Please describe your company and your position there.

I'm a CEO/Founder at HUBBIG. HUBBIG is an innovative digital platform connecting ship operators, airlines, road haulers, freight forwarders, and NVOCC ('Non-Vessel Owning Common Carrier') agents, the so-called logisticians, with importers and exporters.

For what projects/services did your company hire Async Labs?

Async Labs has successfully done several top-level services for us: managing our Social media accounts on Facebook and LinkedIn, Advertising campaigns for Facebook and LinkedIn, Google Ads campaign management, Email marketing management, SEO optimization, Blog content writing.

What were your goals for this project?

We wanted to achieve several goals: attract new users to the platform and visitors to our website, expand brand awareness about the Hubbig brand, and raise Social channels to better engage with customers.

How did you select Async Labs?

I came across Async Labs via a recommendation.

Describe the scope of their work in detail.

The Async Labs team made extraordinary results and helped Hubbig become more visible and recognizable in the freight forwarding world. Their marketing specialists did a fantastic job with advertising campaigns and launched our Social media networks to the heights. All the content they create follows the trends of the freight forwarding industry and gives excellent results.

What was the team composition?

The whole professional marketing team of Async Labs was working on the project, and the main communication channel was between the Company Management team and me.

Can you share any outcomes from the project that demonstrate progress or success?

Async Labs increased conversion rates and user satisfaction levels and helped me create the best possible online presence for my business. They launched a Social presence, brought new visitors to the platform, converted them into Hubbig platform users, and expanded brand awareness about the presence of a digital freight forwarder in the market.

How effective was the workflow between your team and theirs?

Their work ethic, individual approach, and professionalism are at a desirable level. It is my, as well as my team's pleasure, to work with Async Labs.

What did you find most impressive about this company?

The most impressive thing is how they treat me as a client, they understand the brand, and deliver the best solutions. They also did more than what was agreed in the contract.

Are there any areas for improvement?

The way Async Labs helps our business grow is incredible! We cannot be more satisfied with the service provided and we can only advise them to continue in this direction.

Please describe your company and your position there.

We are a company with over 50 consultants and more than 10 years of experience advising clients in the private and public sectors. My position in the company is the Head of digital product development.

For what projects/services did your company hire Async Labs?

We needed help with the lead generation process, brand awareness and paid advertising on Social media (Facebook and Linkedin) and Google.

What were your goals for this project?

The goal was to raise brand awareness, attract visitors and convert them into leads.

How did you select Async Labs?

We wanted to partner with a growing local company that we can trust and Async Labs came as the best recommendation.

Describe the scope of their work in detail.

Async Labs was responsible for marketing initiatives and advertising, including campaigns for Google and Social media (Facebook ads and Linkedin ads). They help us raise brand awareness and generate leads. In the lead generation process, the Async Labs team has crafted a strategy that brought the right people to our business and increased our audience.

What was the team composition?

We communicated with the CEO of Async Labs and their Head of Marketing, but the whole marketing team of Async Labs worked on the project.

Can you share any outcomes from the project that demonstrate progress or success?

We have increased the reach of people in the HR industry with whom we now arrange collaboration on using our apprais.ly tools in their companies.

How effective was the workflow between your team and theirs?

The Async Labs team put all their effort and time to understand our needs and fully met our expectations.

What did you find most impressive about this company?

They have justified their mantra, "We put all our efforts into your product. So we can grow together." And they put all their efforts into our project! It’s not just a promise, at Async Labs, they really do be that way, and we find it impressive.

Are there any areas for improvement?

We want them to continue to work in such a professional and passionate way. We are delighted with their service and the final results!

Please describe your company and your position there.

Top Digital Agency (TDA) is a global marketplace that helps companies find digital agencies from across the world.

For what projects/services did your company hire Async Labs?

Async Labs created ebooks and designed two landing pages for TDA.

What were your goals for this project?

The goal was to attract visitors and convert them into leads for TDA.

How did you select Async Labs?

We published the project on the TDA marketplace and Async Labs was one of the agencies that pitched for the project.

Describe the scope of their work in detail.

"There are different ways to generate leads, but on social channels, free and educational content with truly valuable information is something you need to give to potential leads. To generate leads we created ebooks and designed two landing pages. Our starting point was the audience for which we needed to create content. They are not top-level people in the company, so we are not speaking to the owners of agencies and companies, but a level below. We needed to create content for people in companies that are in a leadership position and are trusted by the owners who are waiting for their ideas. Prospective readers have to actually download the ebook from the landing page, otherwise, all effort is wasted. This is the reason why we designed two versions of the landing page with a clear call to action button to download ebooks, and TDA needed them for A/B testing to see which one is performing better."

What was the team composition?

We worked primarily with one writer and one designer at Async Labs to create these ebooks and landing pages.

Can you share any outcomes from the project that demonstrate progress or success?

Async Labs came up with three topics for ebooks and created customized CTA titles for the target audiences. They have created original content and modern design for ebooks, both made inhouse by Async Labs.

How effective was the workflow between your team and theirs?

The Async Labs team took the time to understand our needs and it showed. They acted as true partners.

What did you find most impressive about this company?

They really went the extra mile to make sure their ebooks fit our brand aesthetic. Additionally, they also made sure that it worked well with our other offerings.

Are there any areas for improvement?

No complaints. We were quite pleased with the deliverables.

Please describe your company and your position there.

CEO- Marko Čumbrek Founded 2007 in Dubrovnik with the sole purpose of creating the most sophisticated software applications for business purposes.

• Was the owner of Casa Pariurilor until 2014, a company with over 650 betting stores, 1500 employees and over 135 million Euros of revenue per year  
• While software development is the primary focus of the company, the company owner has expanded his business to buying, selling and building luxurious real estate.
• Has formed a team of experts for programming, software development and design with office branches in Split, Zagreb and Bucharest. Provides software and betting games for big companies such as Hattrick, Casa Pariurilor...

Some of the more distinguished projects are Gestiune the asset tracking system, Sport and Lottery betting application and Dog racing application.

One of the more bigger successes involve a completely automated system for gathering and processing lottery results. 2014 marks the start of the biggest project, Bizar - The system for internal communication within a company and business knowledge management.

For what projects/services did your company hire Async Labs?

We hired them for web, android and iOS development. They were working (and still are) on a project management and collaboration tool that helps teams to work easier on various projects.

What were your goals for this project?

The goal was to reach a working version of the app with which we could start distributing the platforms and service to different companies all over the world.

How did you select this vendor?

It was through a recommendation of one of my friends for whom they were working on one project.

Describe the project and the services they provided in detail.

They took over the existing project that was full of bugs and issues and made it stable while also implementing many other features that we were not able to do alone. They took over android and iOS apps and applied a much more modern look and solved all critical issues that we had with those apps.

In regards to the web app they did not work on the backend part but they did rewrite all our frontend modules and gave the web app a new modern look in the same regards as the mobile apps.

What was the team composition?

They provided 3 iOS developers, 1 android developer and 1 frontend developer that were working on our project for one year.

Can you share any information that demonstrates the impact that this project has had on your business?

After 5 years of developing the app inside our company (inhouse) we saw that we are not moving and we still don’t have the app ready for market. After working with them for a year, the app was revamped, polished, and prepared for market.

How was project management arranged and how effective was it?

It was really effective. I guess is the key factor great organization structure and experience that they have. Our inhouse team was never so effective. We had (and still have) direct communication with their CEO so we didn’t stuck in administration and process as a person in charge for us was a director.

What did you find most impressive about this company?

Their work ethic and speed in development has been great compared to our inhouse development team. We never worked with a company like that.

Are there any areas for improvement?

At this moment I can’t think of any. They pursued all our arrangements diligently.

Please describe your company and your position there.

Investor @revuto, a financial technology company that offers recurring payments blocking service including a prepaid debit card, subscription payment management, peer-to-peer payments, cryptocurrency buying, sending and exchange.

For what projects/services did your company hire Async Labs?

Webpage development, web and mobile aplication developmen, web design.

What were your goals for this project?

To create simple to use webpage with a simple and appealing user onboarding process.

How did you select this vendor?

I was recommended by their customers.

Describe the project and the services they provided in detail.

Revuto is a financial technology company that offers recurring payments blocking service including a prepaid debit card, subscription payment management, peer-to-peer payments, cryptocurrency buying, sending and exchange.

Can you share any information that demonstrates the impact that this project has had on your business?

It's still too early. We're in a prelaunch phase.

How was project management arranged and how effective was it?

They prioritize teamwork that's accessible to everybody involved in the project.

What did you find most impressive about this company?

They can cover all aspects of project development (web, mobile, design, marketing...). Also, they anticipate how the project will evolve, and according to that, they'll adjust their project development, so we don't lose time in the future.

Are there any areas for improvement?

I never had any issues with the agency.

Please describe your company and your position there.

I’m the co-founder, COO, and CMO of Beyond Seen Screen. We provide an advanced video search tool.

For what projects/services did your company hire Async Labs?

We engaged Async Labs to market our prelaunch product efforts.

What were your goals for this project?

We wanted to increase awareness of our startup and our main platform. We specifically wanted to position ourselves advantageously for upcoming conferences in our industry.

How did you select this vendor?

We looked for companies with services that matched our needs. We conducted several interviews with vendors and talked with people in the industry whose judgment we trusted. After multiple conversations with Async Labs, we found that we had mutual connections and that their team brought a human touch and value to execution. As a result, we chose Async Labs to do this project.

Describe the scope of their work in detail.

Async Labs worked on our social network coverage. Their team handled day-to-day and hour-to-hour management of our Instagram and Facebook accounts. They also created several plans for implementation with detailed ads expenditure and campaign goals for each conference we were targeting.

What was the team composition?

We worked with four people: a copywriter, a traffic manager, a project manager, and a designer. The size remained consistent over time.

Can you share any outcomes from the project that demonstrate progress or success?

Our followers increased on each social network page. Our onsite communication between team members and potential clients also grew as a result of our campaigns. 

How effective was the workflow between your team and theirs?

Async Labs ran a fluid and natural collaboration from start to finish. We utilized Slack and WhatsApp to communicate more easily on time-sensitive campaigns during specific conferences.

What did you find most impressive about this company?

The team provided a personal touch to their work. We felt like Async Labs was a part of our company. They also delivered to the letter of our requirements, but that level of personability made the difference for us.

Are there any areas for improvement?

While working together, we experienced some nuances that we immediately resolved. We look forward to working with Async Labs on our next project after our product fully launches.