What evidence can you share that demonstrates the impact of the engagement?
They were able to understand my original vision and share it. They got in my head, heard my ideas, and captured what I was hoping to see. They designed the product in a way that was cohesive with my thinking.
We launched the MVP a week or two ago and I’ve started to meet with investors. The feedback to the platform has been phenomenal. It's in its most basic form at the moment, but it’s extremely complex in terms of technology and being physically able to do what we imagined. It gives investors the confidence to invest in us.
If it hadn’t been for AspireLabs, it’d have been a hundred times more difficult to get investor money. Moving on, the platform will allow us to reach the next level—to become funded or enter an accelerator program. I couldn’t be happier with the product they built for us and I’m looking forward to our continued relationship, in whatever capacity that is: either occasionally adding features or fixing bugs.
How did AspireLabs perform from a project management standpoint?
The project was by no means a simple task; I threw a complex idea at them, which involved pulling from third-party sources. We did hit roadblocks every once in a while, but they had the ability to find a solution or pivot, whether it was with my guidance or not.
I was never waiting on them, despite the large volume of clients they work with. They were transparent throughout the collaboration, so I was never wondering what they were doing. They showed me any updates and made sure I was okay with them. We worked hand-in-hand throughout the process, independently, but also together.
I respected and took their opinions to heart, and implemented the majority of them, if not all. We've had a great working relationship, despite them being in one city and I being in another.
What did you find most impressive about them?
They really do a great job of understanding what you’re trying to do. I had broad statements about what I wanted, and they added their own opinions and expertise to certain things, in order to build the best product possible. At no point did I feel slighted or like I wasn’t a priority.
A huge aspect was how sympathetic they were with my current situation. As the owner of an early startup, I didn’t always have money flying around, so I appreciated being able to delay payments by a week or two. They trusted us and understood that we could figure these things out together. They really care about this company, about me, and about the product—as if it was their own.
Are there any areas they could improve?
This is my first company and this was my first ever partnership with another company, so I can't compare anything. I never had any serious issues with them. It wasn’t smooth sailing throughout, but the issues we had are a normal part of any collaboration.
There are always challenges and there will always a gap between what I want and their interpretation of my requirements. It’s impossible to be on the same page all the time, but we were able to clarify and fix issues together.
Do you have any advice for future clients of theirs?
It’s important for clients to put their thoughts and vision on paper. This allows not only them to articulate what they want, but it also helps others understand it as well, and to avoid any miscommunications or clashes between visions.