What evidence can you share that demonstrates the impact of the engagement?
Overall, they did a great job of helping us tell each part of the story we needed to tell in the best way possible.
We’ve heard nothing but rave reviews from our board members, other affiliates of the organization internationally, as well as our donors and those engaging with the site.
I can also speak to the length of time people are spending on the page. Over the last few months, we’ve seen a significant increase in website visitors. The number of pages people are visiting continues to increase, as well as the length of time that people are spending on the website.
These metrics point to a number of successful things about the design. People are finding what they need and are getting to the pages they need, as well as staying longer.
How did ArtVersion perform from a project management standpoint?
They did a really wonderful job. Whether you are talking to them on the phone or in person, you get the sense they are giving you all of their attention, and they fully understand what your goals are. They’ll translate your mission into what you need in this medium.
It’s a creative process, but there is a science behind it, and they do a wonderful job of combining those two aspects. They have a lot of expertise, but their people skills help them understand the clients’ needs and mission.
As a client, you feel that you are in good hands. You have confidence in them the whole way through. You’re never at a point where you’re questioning the design or worried you aren’t going to get the best product.
The collaborative process was easy. It was a very good back-and-forth working relationship. They gave us their expertise and suggestions when it came to which design would work well.
As far as project management tools, During the wireframe stage, we used Google Docs during the wireframe stage. Also, we could go in and put notes on the actual design.
What did you find most impressive about them?
When you’re looking for someone to update your web design, it’s hard to distinguish from the different companies.
Their reviews are there for a very good reason, and word of mouth has just as much of an impact. Being on Clutch markets them more than just putting their name out there and getting people to look at their designs.
You can see that time after time, there is a history of clients being happy. They are recognized and distinguished year after year, and it is for a good reason. I think that sits well with people, and people should feel good about that.
Are there any areas they could improve?
I had no issues at all with anything on their end. We initially thought it would be a four-month project, and they were very understanding when the project ended up extending a bit more.
They were very professional and helpful, and they stayed with us the whole time. They wanted to make sure the product we received matched what they had said at the beginning.
Do you have any advice for potential customers?
There is a history of them performing well, working well with clients, and producing great work. That combination should be helpful for any client when they're trying to determine who to hire.
Positive feedback from users illustrates that the site is more visually appealing and accessible. Also, online engagement has improved; visitors are navigating to a variety of pages and remaining longer on the site. ArtVersion's creativity, attentive listening, and reliability stood out.