Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
When I started working with ArtVersion in 2006, 600 people visited my website each day, on average. That might seem low, but it was actually good at that time and made others envious. Today, my website has over 100,000 visitors on a monthly basis. ArtVersion helped me build my business. From a revenue standpoint, they understand what I’m trying to do as far as sharing my expertise.
Now, after adopting a different model of selling educational courses, they’ve shown me what changes I need to make. I plan on relaunching my website within the next 60 days, and the new version will reflect ArtVersion’s insight based on my new goals.
How did ArtVersion perform from a project management standpoint?
I’ve worked with 2 types of vendors: those who are gone after 1–2 projects because they’re not the right fit, and the people who live up to my expectations, with whom I will work for a very long time because they continue to meet and exceed what I expect. I am not the best project manager, given the multitude of things going on in my business, so I depend on ArtVersion to take the work and run.
They touch base with me at key decision points. I never felt that they misdirected my intent. Even though we don’t agree 100% of the time, when ArtVersion brings me something, I can provide feedback and make the right changes. They’re great at meeting deadlines, even when they’re not ideal, which is why I’ve recommended ArtVersion to my clients. They always stick with project estimates, except when I or the client didn’t include everything in the original scope.
What did you find most impressive about ArtVersion?
Many firms can run a project and offer good customer service, but ArtVersion’s team stands out through the talent of their team. They’re up-to-date and forward-thinking. As a small-business owner, I couldn’t even begin to tap into this. For a much larger project or company, I can imagine that whatever they’d put together would be impressive.
My son is moving to Minnesota in the summer, and I’ve told him that we have to visit ArtVersion’s office on the way. I feel like they’re almost a member of our family. They’ve been great over the years, and I was actually able to work with ArtVersion remotely for the first several years. To me, being able to communicate clearly with a client and understand their style and goals, even when we haven’t sat together face-to-face, says a lot.
Are there any areas ArtVersion could improve?
After all this time, we’ve maintained a strong relationship. They know me, and I know them, so nothing comes to mind.