What evidence can you share that demonstrates the impact of the engagement?
We haven’t had any significant issues in our collaboration. As part of our company practice, we’ve always thoroughly tested the deliverables, involving all our colleagues as well as their friends and families before going live. Everything is checked before an official launch, and we’ve had no complaints so far, as Artkai’s support was very prompt if we ever encountered something that did not work as desired pre-launch.
There’s a lot of enthusiasm about how the products look and work, both on our side, as well as on the side of the end-users.
How did Artkai perform from a project management standpoint?
For me, working directly with them is the best part. They’ve produced great designs and code, but what’s truly great about them is their flexibility and easy communication.
We always agree on how much time is needed for a specific project, but if we have to get in touch outside of the established schedule, they’re always responsive. This approach is very important, and it’s one of the main reasons why we’ve continued working together, as it adds value to the collaboration.
What did you find most impressive about them?
I want to emphasize how responsive Artkai has been around any issue we’ve raised throughout our relationship. We’ve been able to start several projects at the same time, and still have them handled properly.
Another plus for them is their capacity to see the big picture. They’re not just implementing requests; they already know our applications and approach, how we do and how we like things to be done, and they can make the necessary connections. If something important is missed, if something does not fit in our request, they’re careful enough to mention it and start a discussion.
Additionally, they make us aware of other better solutions for our projects if they find them. I see the collaboration more like a partnership rather than a client-vendor engagement.
Are there any areas they could improve?
It’s a team effort, and while we have a lot of requests for them, it’s a matter of better-organizing ourselves in both companies. The workload has perhaps been too high in some cases, but I believe it’s a matter of bringing new people to the teams, who need to take on quite extensive projects, but the impact on the results or timing was in no way negative.