UX-focused design & development agency

From a meaningful UX to a neat Code, our clients trust us with building their brands, products, services, applications, and websites.

We design products to create a competitive advantage, improve customer experience, and help businesses increase their profits.

Our clients save up to 50% of the budget by extending their in-house teams with our dedicated designers and developers.

Approach

Does it make sense to our clients, their business, and their customers? At Artkai, it is a principal question we validate our work with.

We address it on all levels and apply to four most essential aspects of every project:

- business goals
- technical limitations
- available resources 
- customer desires

Once we get all the answers, we work out the way of maximizing business revenues through meaningful user experiences.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2014
Show all +
Kyiv, Ukraine
headquarters
  • Pavlivska str. 18
    Kyiv 01054
    Ukraine

Portfolio

Key clients: 

FinTech: ProCredit Group, CEX.io (Bitcoin exchange app), DTEK (National Energy Supplier)

Real Estate: Kamerton (luxury apartments), iFunded (Real Estate Investment)

E-Commerce & Marketplaces: Ronati (Luxury goods), Cardrop (Automotive), Balluun (B2B social network), Webinara (Webinar marketplace)

ProCredit Bank Group | Digital Banking

iFunded | Real estate crowdfunding

Crowdfunding is on the rise. iFunded is a project that helps people earn money by investing in real estate. But real estate investment 
is not just another Kickstarter pencil project. Hence, the challenge of the task was to build a trustworthy platform that has to gain credibility with every click or scroll. And we did it. 

https://ifunded.de/en/

href="https://www.behance.net/gallery/44312027/Real-Estate-Crowdfunding-SAAS-Platform">See a full case study at Behance

Inkhunter | A First-Ever Mobile AR Tattoo App

 

Task: Rethink and redesign UI and
UX of the taking into consideration
unique mechanics.
Result: A thought-out and handy
userflow turned <1000 user base
into six million and rich media
coverage in TechCrunch, Mashable,
and featured in Best of Apple App
Store 2017 listing.

href="https://itunes.apple.com/ua/app/inkhunter-try-tattoo-designs/id991558368?mt=8">AppStore

Google Play

See a full case study on Behance

Syrex | Online Data Management and Visualization Platform

Task: Develop an intuitive interface
to help analysts managers handle
data.
Result: A useful app that excluded
a major part of the paperwork and
Excel usage for NGOs.

https://syrexcloud.com/

See a full case study on Behance

Adverty | A Website For Company Providing Advertising To VR and AR

Task: To tell a compelling,
interactive story about the future of
advertising.
Result: A visually appealing and
dynamic web page that got
recognition from possible clients
including Coca-Cola.

https://www.advrty.com/

See a full case study on Behance

Fangry | Food mobile app

A food app that delivers spicy recipes to your mobile.

Check it out full!

https://www.behance.net/gallery/45224481/Fangry-Food-Mobile-App

CEX.IO | Mobile Cryptocurrency Exchange

Task: Adapt existing web platform
to iOS.
Result: Daily trading volume:
$15,000,000+; Number of active
traders: 1,400,000 (as of Dec 2017).

See a full case study on Behance

Cardrop | Online Car Selling/Buying Platform

Task: Create a seamless online
experience for selling and buying
cars online only.
Result: A nation-wide platform that
allows you to sell or buy your old
car without leaving your house.

https://www.cardrop.com/

See a full case study on

Behance

Ask Brygghus | E-commerce for Norwegian Brewery

Task: To enlarge customer base of a
kombucha tea.
Result: An interactive shop with a
clean Scandinavian design that
reflects brands mission to improve
both mental and physical wellbeing
of people.

https://askbrygghus.no/

See a full case study on

Behance

Blocko | Visual Identity

Task: Create a brand identity to look
like a modern digital company that
collaborates with B2B sector and
works on the frontier of disruptive
technology
Result: An artwork and collateral
imagery based on the idea of
complement and hi-end
technology.

href="https://www.behance.net/gallery/59142407/Visual-Identity-for-Blockchain-Enterprise-Platform">See a full case study on Behance

ARTKAI | Web Works

We are globally trusted designers & developers for efficient digital products & startups. 

Here are our selected web design and development projects for 2016.

Check full showcase at Behance 

Venque - online shop and rebranding - for fashion brand

Venque is an unbelievably stylish brand from Canada.

And we were lucky to create branding and shop for this label.

Check full project @ Behance

Reviews

Sort by

Wireframes & UI Design for Investment Platform

"Artkai is as good as it gets for a remote team."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2019 - Ongoing
Project summary: 

Artkai coordinated user research and identified market preferences for a credit union’s investment platform. They’ve begun creating wireframes, presenting UI designs, and testing the product.

The Reviewer
 
51-200 Employees
 
Denver, Colorado
Judah Musick
Chief Innovation Officer, Red Rocks Credit Union
 
Verified
The Review
Feedback summary: 

Artkai’s efforts have drawn extensive praise from the internal team. They feature a productive communication style and a dedication to careful project management. The team remains mindful of time and budget limits, and they operate well as a remote vendor. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the chief innovation officer at Red Rocks Credit Union.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Artkai?

We engaged Artkai to help us research and design our company’s investment platform.

What were your goals for this project?

We wanted to introduce an innovative product that our users would love.

SOLUTION

How did you select this vendor?

I’ve worked with Artkai in the past and am very familiar with their work. I hoped they could replicate their previous success with this latest project.

Describe the project in detail.

After holding a discovery session with Artkai that addressed what we hoped to achieve, we spent about six weeks conducting detailed user research that uncovered our core value proposition, first features, and our ideal market. We then spent about four weeks establishing the platform’s wireframes. We are now focused on UI design and testing.

What was the team composition?

We work with a project manager, a business analyst, a UX designer, and a UI designer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Artkai has been easy to work with. They accomplish their tasks on time and within our budget. My internal team—including our leadership and board of directors—is thrilled with Artkai’s work.

How effective was the workflow between your team and theirs?

Artkai is as good as it gets for a remote team. Compared to other offshore firms I work with, Artkai’s communication style is quick, clear, and agreeable.

What did you find most impressive about this company?

Their process is the best that I’ve found. Artkai doesn’t skip over any steps no matter how small. They put in their best work every time.

Are there any areas for improvement?

We have not yet organized any development projects with their team. I think I will need more information or case studies before I feel more comfortable taking that next step with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Design & Rebrand for Clothing Retailer

"I have a lot of business experience all over the world, and they were easy to work with."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Feb. - Feb. 2018
Project summary: 

Artkai designed a logo, visuals, presentations, and style guidelines for a rebranding effort. 

The Reviewer
 
11-50 Employees
 
Kyiv, Ukraine
Mikhail Beliansky
Cofounder, MDNT45
 
Verified
The Review
Feedback summary: 

The new designs attracted more web traffic and received positive feedback for their freshness and creativity. Artkai was consistently organized, thoughtful, and communicative. The team gave every task and project a personal touch. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder of MDNT45, a clothing brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We were looking for a new style for our logo, visuals, and presentations.

SOLUTION

What was the scope of their involvement?

Artkai did all the work. They presented several design options, explaining their proposals with experience and research. After we chose one, they finalized the logos, fonts, and other elements. We currently use what they created. They also designed our visual guidelines for the website. 

What is the team composition?

We worked with a designer, whose ideas and work impressed me. Our project manager handled follow-ups and deadlines, and was easy to work with as well.

How did you come to work with Artkai?

I used several companies after the first one didn’t work, and they were one. Artkai was much more professional than the last company we hired.

How much have you invested in them?

We spent around $5,000.

What is the status of this engagement?

We worked together in February 2018. The project took two or three weeks to complete.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They applied the message well by basing the logo on time and clocks. Everyone likes the logo and I'm satisfied with it. It's hypnotic. We saw an increase in traffic, partially because of the new brand.

How did Artkai perform from a project management standpoint?

We viewed the designs using an interactive online tool. 

In my experience, design companies aren’t organized well, so there are always problems with deadlines and information. Working with Artkai was personal, more like working with a law firm than with a design company.

What did you find most impressive about them?

I have a lot of business experience all over the world, and they were easy to work with. I spoke to them last week about a logo for another project, which shows that I'm satisfied. 

Are there any areas they could improve?

We always want things faster, but I haven’t ordered enough logos to compare their timing.

5.0
Overall Score I came back to them for more.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They didn’t miss a deadline.
  • 5.0 Cost
    Value / within estimates
    It was expensive.
  • 5.0 Quality
    Service & deliverables
    I haven’t worked with a better design company.
  • 5.0 NPS
    Willing to refer
    I refer them all the time. They're one of the best, if not the best, in Kyiv.

Visual Identity & Web Design for AI Company

"They were responsive to what we asked of them, and the website was close to what I wanted."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2018 - Ongoing
Project summary: 

Artkai developed a full marketing package to promote a company among enterprise clients. The materials included a mobile- and web-responsive website, several logos, and graphic document templates.

The Reviewer
 
11- 50 Employees
 
Kyiv, Ukraine
Roman Zakharov
Head of R&D, AISC
 
Verified
The Review
Feedback summary: 

Each of the marketing materials reflected the company's mission and values in an accurate, compelling manner. Despite sometimes receiving difficult requirements, Artkai delivered creative and elegant work. Their workflow was smooth and their design intuition was solid.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the head of R&D for AISC, a service company that develops artificial intelligence solutions for business. We take data from businesses and analyze it to clarify operations, make processes cheaper, and help clients make better decisions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We needed to present ourselves to the world. Since our services are rather technical, they're not easy to communicate to traditional businesses. We needed to create a company presentation that instilled trust without being too complicated.

It wasn’t a big project, but it needed to be stylistically flawless. We target enterprise customers with big budgets, so we needed a compelling, trustworthy site.

SOLUTION

What was the scope of their involvement?

We needed several things from them, including a website, logos, and graphic templates for our documents.

At our first meeting with Artkai, we discussed our philosophy and described some cases. We didn’t tell them which typeface colors to use. They chose them based precisely on the philosophy we shared.

They built a responsive webpage that looked nice on computers and phones. The site had several chapters describing our general philosophy, listing our founders, and providing contact information.

What is the team composition?

We met a designer from their team three times to discuss our philosophy and two more times to discuss changes. We also worked with their project manager. I was initially in touch with one of Artkai’s salespeople.

We met twice during the first week of the collaboration, then met later to see their work and give feedback. For all the projects, we took two or three weeks to ensure we understood the work. We spent an additional one-and-a-half weeks to review and finalize the prototype.

How did you come to work with Artkai?

I met one of their members at a convention, looked at their online portfolio, and was amazed with their quality of work Artkai. I called them afterwards.

How much have you invested with them?

The cost of the website and all the design work was a little over $10,000.

What is the status of this engagement?

We started working with Artkai in January 2018. We don’t have any active work at the moment, but we’ll probably make some changes according to business needs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Artkai’s designs reflected the philosophy we shared with them. The cost wasn’t low, but I was pleasantly surprised with their work.

How did Artkai perform from a project management standpoint?

They were responsive to what we asked of them, and the website was close to what I wanted. It was sometimes hard to articulate our needs, but they delivered what we wanted.

What did you find most impressive about them?

I come from scientific academia, and I liked the typography they chose. It has both novelty and academic rigor. I had an emotional reaction to their work, so my customers probably will too.

Are there any areas they could improve?

The communication was okay, but they could have explained their choices more so that we could understand it better ourselves. We didn’t have insight into their process, and I’d like to know how they did it.

Do you have any advice for future clients of theirs?

Be sincere about what you want, but don’t tell them how to do it. That’s what I did, and it worked for me.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They were mostly on time.
  • 4.5 Cost
    Value / within estimates
    They’re expensive, but they’re the best.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Design & Dev for International Charity

"They were supportive and understanding."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Feb. 2018
Project summary: 

Artkai designed and developed a website where visitors could learn about and order HIV self-testing. The website aimed to convey information in a coherent, easily understandible format. 

The Reviewer
 
51-200 Employees
 
Ukraine
Olga Denisiuk
Project Manager, Alliance for Public Health
 
Verified
The Review
Feedback summary: 

Many visitors have ordered HIV self-testing through the website. Artkai delivered on time and implemented changes quickly and completely. Although their price was high, their responsive communication and high-quality work were well worth the expense. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a project manager for the Alliance for Public Health, an international charitable organization based in Ukraine. We're a key stakeholder for HIV prevention and harm reduction services, both in and outside the country. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We wanted to design and develop a website for HIV self-testing, which isn’t addressed enough in Ukraine. The website needed to enable people to receive information about HIV self-testing, and to refer those interested to the places where they can order HIV testing from a medical provider.

SOLUTION

What was the scope of their involvement?

They designed and developed the website that contains information on different HIV tests and instructions for their use. It also has a page that summarizes information briefly for people who are interested in it. On another page, visitors can fill out a form and order the test. Although it's medical information, they made it beautiful, user-friendly, and easy to navigate. 

How did you come to work with Artkai?

Some of our partners worked with them previously and referred them. We checked their profile and saw the work they had already done. We found it interesting, so we contacted them and hired them for the project.

What is the status of this engagement?

We worked on this project from October 2017 to February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Many people have visisted the website and ordered the test. At the time, it was the first platform that provided information on HIV self-testing in Ukraine.

How did Artkai perform from a project management standpoint?

Communicating with them was quite easy. They were flexible to any changes they needed to make. They were supportive and understanding. 

What did you find most impressive about them?

One of the most important things was that they met the deadline. They completed most of the work by the time we expected, which was crucial. The quality and design were also nice.

Are there any areas they could improve?

As we are a nonprofit organization, so the price is always an issue. We didn't make money off this product. The price was a bit high, but that's understandable when you take the quality into account.

5.0
Overall Score We really enjoyed working with them, and the product satisfied our needs. If we can work with them again in the future, we'll be happy.
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Website Redesign for IT Company

“They were able to solve any problem and we were not an easy client to please.”

Quality: 
4.0
Schedule: 
3.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Oct. 2017 - Ongoing
Project summary: 

Artkai revamped an outdated website that focused on UX design elements. The requirements were an innovative design that correlated with the provided samples and stands out from the competition.

The Reviewer
 
201-500 Employees
 
India
Divya Dar
Business Analyst Manager, Nagarro
 
Verified
The Review
Feedback summary: 

Their team was able to solve any problem that arose. When the original designs did not fit the company standards, Artkai involved their senior team members to create a design that worked. Overall, keeping with the timeline was the biggest challenge.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of business solutions for Nagarro, a multinational IT company. I set up UX elements for all our international initiatives.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We wanted to redesign an older website and create an innovative design that correlates with the new company tagline. We wanted an original design that stands out from our competition and appeals to the target user group.

SOLUTION

What was the scope of their involvement?

Artkai revamped our website with a focus on IA. Keeping our target users in mind, Artkai created personas, sitemaps, and mood boards before they started work on the website.

What is the team composition? 

The team included a designer, UX mentor, and a project manager.

How did you come to work with Artkai

We searched for agencies on Behance and looked into freelancers. Then we narrowed down our candidates based on their responses. Artkai aligned with our thoughts on personas, information architecture, and understood the challenge. Our call with their team showed us they had a good approach to looking at design problems and they asked all the right questions.

How much have you invested with them? 

We spent somewhere between $25,000 and $35,000.

What is the status of this engagement? 

We started working together in October 2017 and we are wrapping up the final designs now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The website design is highly appreciated throughout the company. We do not have any numbers yet to support the success, because the first phase of the site just went online and the majority of the content is still old.

How did Artkai perform from a project management standpoint?

The project managers are friendly and supportive. In the beginning, when we were not happy with the way the design was shaping up, they promptly involved the senior stakeholders of the company and brought in a new designer suitable for the design we wanted. In terms of timelines, they were not always met. I understand that good design takes time, but the estimates they shared were always a bit optimistic and I always added a buffer.

What did you find most impressive about them?

They were able to solve any problem and we were not an easy client to please. I understand design and UX, and the senior stakeholders of the company were also particular about the emotion the site design evokes, so we really pushed hard. They worked without complaining and brainstormed with other designers on their team to find a solution that everyone was happy with.

Are there any areas they could improve?

Estimations of project completion could improve.

Do you have any advice for potential customers? 

Our company worked well by having a clear image of the design we wanted including the company image and quality of the site. In the beginning, we showed them samples of what we wanted, and they took our suggestions to improve our experience.

4.5
Overall Score It was a great experience. The team are friendly, creative, persistent problem solvers.
  • 3.0 Scheduling
    ON TIME / DEADLINES
    They tried very hard, but there were times when they did not meet deadlines.
  • 5.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    We worked with very creative designers. There were some issues in terms of consistency, but they fixed them promptly.
  • 4.0 NPS
    Willing to refer
    I did recommend them internally to another team. They have a positive attitude, and are creative and accommodating.

Web & Mobile App for Banking Software Dev Company

"[T]hey make us aware of other better solutions for our projects."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Artkai designed and developed our company website, as well as the website of the group dedicated to online banking from the ground up. They’ve been involved in other projects, such as designing the internet and mobile banking applications, as well as several marketing materials,  providing ongoing maintenance and support for the projects.

The Reviewer
 
51-200 Employees
 
Frankfurt, Germany
Monica Vasile
PR Specialist, Quipu
 
Verified
The Review
Feedback summary: 

While the mobile app is still under development, there haven’t been any issues with the websites, thanks to the appealing design and seamless functionality. Artkai’s flexibility, responsiveness, and smooth communication contribute to an easily sustainable collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the PR specialist for a software development company that works mainly for banks and other financial institutions. We serve more than 20 banks from all around the world, through eight regional offices and with headquarters in Frankfurt, Germany.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We started the collaboration for the design and development of our company website. Later on, we addressed Artkai for several projects, such as the online banking website for the group, internet and mobile banking and other additional materials in our portfolio – cards, brochures, interior branding.

SOLUTION

What was the scope of their involvement?

We initially worked with Artkai on our WordPress website. They designed and programmed it from scratch, and provided maintenance afterward. We additionally required some sketches in order to review different looks for all the pages.

We have several open projects with Artkai, as described above.  They provide ongoing support on the completed projects, and we continue to work with them on a project-by-project basis, to support the design and development of several of our products.

What is the team composition?

Our main contacts for all of our projects are the project manager and the main designer. We have always had backup contacts, and there are always two to four other people being copied in our email discussions to ensure continuity in our business collaboration.

How did you come to work with Artkai?

We organized a pitch and reached out to several companies from around the world through our local offices. Our regional offices cover several areas, from Latin America to Africa, and Eastern Europe,. We asked those offices to provide some recommendations, sent out requests, and chose Artkai out of several offers we received.

What is the status of this engagement?

We started working with Artkai around three years ago and they have been our partners for this line of projects since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven’t had any significant issues in our collaboration. As part of our company practice, we’ve always thoroughly tested the deliverables, involving all our colleagues as well as their friends and families before going live. Everything is checked before an official launch, and we’ve had no complaints so far, as Artkai’s support was very prompt if we ever encountered something that did not work as desired pre-launch.

There’s a lot of enthusiasm about how the products look and work, both on our side, as well as on the side of the end-users.

How did Artkai perform from a project management standpoint?

For me, working directly with them is the best part. They’ve produced great designs and code, but what’s truly great about them is their flexibility and easy communication.

We always agree on how much time is needed for a specific project, but if we have to get in touch outside of the established schedule, they’re always responsive. This approach is very important, and it’s one of the main reasons why we’ve continued working together, as it adds value to the collaboration.

What did you find most impressive about them?

I want to emphasize how responsive Artkai has been around any issue we’ve raised throughout our relationship. We’ve been able to start several projects at the same time, and still have them handled properly.

Another plus for them is their capacity to see the big picture. They’re not just implementing requests; they already know our applications and approach, how we do and how we like things to be done, and they can make the necessary connections. If something important is missed, if something does not fit in our request, they’re careful enough to mention it and start a discussion.

Additionally, they make us aware of other better solutions for our projects if they find them. I see the collaboration more like a partnership rather than a client-vendor engagement.

Are there any areas they could improve?

It’s a team effort, and while we have a lot of requests for them, it’s a matter of better-organizing ourselves in both companies. The workload has perhaps been too high in some cases, but I believe it’s a matter of bringing new people to the teams, who need to take on quite extensive projects, but the impact on the results or timing was in no way negative.

5.0
Overall Score We are happy with our experience with them.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

HTML, CSS, Frontend UI/UX Dev for Startup

“The packages of code they’ve been delivering to our developers have been fantastic and they’re very customer-focused.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Mar. 2017 - Ongoing
Project summary: 

Artkai built a user-friendly interface for a startup platform. They provided wireframing and UI/UX development, and wrote HTML/CSS code for implementation by back end developers.

The Reviewer
 
1-10 Employees
 
Clearwater, Florida
Stacey Tiveron
Founder & CEO, Ronati
 
Verified
The Review
Feedback summary: 

They delivered innovative, complex designs that met all project requirements and their code has been error-free. Their customer-focused approach makes them a strong creative partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of a start-up called Ronati.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We needed to develop a user-friendly web platform for our customers.

SOLUTION

What was the scope of their involvement?

In our discovery phase, we talked through our needs for the platform, our desires for functionality, our intended customers, and the motivation behind our business. From there, they created a series of flowcharts and began wire-framing the site. We also mapped out the user experience and reviewed the design plans to finalize fonts and colors. After we had a UX plan, they moved into UI development and worked through the visuals for the platform. Once everything was finalized, they coded it all in CSS and HTML and turned the code over to our group of back end developers.

What is the team composition?

We worked with a team of four people, including project and development leads, a creative lead, and a UI/UX team lead.

How did you come to work with Artkai?

It was important to me that we had a UI/UX team that put our aesthetic needs first. We evaluated hundreds of portfolios and found Artkai. After looking at their previous projects, we set up a video call and really liked their team, as well as their expertise with the coding languages we needed. Based on that, we offered to let them do the first phase of the project. They handled it well, so we continued. It was important for us to work with a team that was flexible. We’d give them a set of requirements to meet, but once they did that, we’d evaluate that product and suggest changes.  

How much have you invested with them?

We’ve spent between $50,000–$100,000.

What is the status of this engagement?

We started working with them in March 2017 and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The packages of code they’ve been delivering to our developers have been fantastic. They’re also very customer-focused. On the occasions when they gave us code that didn’t quite work the way we needed it to, they revised it quickly and didn’t charge us extra.

How did Artkai perform from a project management standpoint?

They had access to all of our materials and worked on the UI/UX design through Envision. To supplement that, we had video conference calls with screen sharing twice a week so we could evaluate their progress and make notes, and then we’d also touch base via email. They used an additional program to work on the more technical aspects of the project with our CTO and development team.

What did you find most impressive about them?

They have a strong work ethic and deliver innovative, complex designs, but they wouldn’t have the desire to elevate their product to that level if they didn’t also have a deep concern for you as their customer and creative partner. They’re attentive not just to their work, but also to satisfying your needs. They’re engaged with your process and want to help you succeed. We never felt like a side job to them.

Do you have any advice for potential customers?

Be very clear about your requirements and what you’re trying to accomplish. As best you can, do that prep work ahead of time so Artkai can be efficient with their time. Sometimes we’d give them a more conceptual description, but we hadn’t walked through the workflow on our end and didn’t articulate the functionality we needed, so that would delay the whole process because they’d have to design around a generalized idea instead of a detailed plan.

5.0
Overall Score They're fantastic partners.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They met 90% of their deadlines, and any delays were related to us not providing enough detail on what we wanted.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We needed very few corrections as code was delivered.
  • 5.0 NPS
    Willing to refer
    I already refer them to colleagues.

Branding & UX Design for Car Reselling Platform

“The designs and concept won the annual design award in Ukraine.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Mar. 2017
Project summary: 

Artkai developed the design for the brand, logo, and user experience for a used car sales digital web platform. They built the UX with the intention to pass it on to another agency for further development.

The Reviewer
 
1-10 Employees
 
Stockholm, Sweden
Christian Halldén
CEO, Cardrop
 
Verified
The Review
Feedback summary: 

Artkai’s work now adorns this popular service’s platform. Their services resulted in a design award and high levels of customer satisfaction. They deliver excellent communications and inexpensive yet high-quality work.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Cardrop. We are a digitalized car dealership, and we help people sell their cars.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

We needed help with brand design, user stories, and user experience for a digital web platform.

SOLUTION

What was the scope of their involvement?

We went to Ukraine and had a workshop with them where we collaborated on requirements engineering. After that, they sent a couple of proposals for the brand design, some of which weren’t perfect, but they didn’t stop trying until we were happy. They developed our brand and logo.

We then started with the user experience and designing a template for how the web service should look so that a different company could develop it later on. We made some alterations afterward, but that doesn’t downgrade their performance in any way.

What is the team composition?

There were around five people from their team working on this project.

How did you come to work with Artkai?

We found them through a mediator who had just started investigating the possibility of working with them on a project. He recommended them because of their quality, and we selected them from a bunch of possible partners.

How much have you invested in them?

We spent $10,000–$50,000.

What is the status of this engagement?

We began working with them in January of 2017. The project duration was around three months, but we continue to use their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The designs and concept won the annual design award in Ukraine. We are very happy with the design. The service that we have developed is popular.

How did Artkai perform from a project management standpoint?

It was a very smooth and organized process. They did a great job with great communication, which was mainly via Slack.

What did you find most impressive about them?

We went to Ukraine for less expensive pricing, but we received high quality with Swedish standards for a fraction of the price of what we would pay at home.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

Some general advice is to be prepared and know what you want. We didn’t really know what we wanted and if we had, it would have made the process smoother from our end. This didn’t have anything to do with Artkai. All offshoring should be done with more preparations than you would assume.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They did a great job and deserve a top rating for the work they did.
  • 5.0 NPS
    Willing to refer

UX/UI Design for Webinar Platform

“They are able to transform our ideas and goals for the project into beautifully designed web pages.”

Quality: 
4.0
Schedule: 
3.0
Cost: 
4.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
Project summary: 

Artkai assists with frontend development, user interface design, and QA testing for several websites, including a platform that connects webinar organizers with audiences.  

The Reviewer
 
11-50 Employees
 
Oslo, Norway
Kristian Haanes
CEO, Webinara
 
Verified
The Review
Feedback summary: 

Artkai’s visual work receives positive reviews from internal stakeholders, and the team excels at converting concepts into elegant web pages. While there were scheduling issues at the start of the project, Artkai has implemented collaboration tools and processes to enhance project management.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Webinara, which was launched in 2015. We are a marketplace that matches webinar viewers with webinar organizers. Aside from helping companies promote their webinars, we also help users find relevant webinars within their fields of interest. Our users get notified when a new webinar is coming up.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Artkai?

Artkai has been working on our updated platform, which we are continuously developing.

SOLUTION

What was the scope of their involvement?

We are using Artkai's services for frontend development and design. Artkai started working for us as a design agency. Eventually, we expanded the business by converting their design into real web pages.  We are also creating two other websites with Artkai, and those projects are going smoothly.

What is the team dynamic?

We worked with one project manager, a couple of designers, and the head of frontend development, who is the only person I have interacted with. He handles the frontend development team as well as the testers for the QA [quality assurance] process. He also participates in status calls.

How did you come to work with Artkai?

I think we found them first through a design website, possibly Dribbble. We use Upwork to collaborate.

How much have you invested with them?

The initial offering was $20 an hour for project managers and the QA testers. Recently, they’ve raised their rates to around $40 an hour. I also heard that they charge around $68 for the same services to other clients, so their hourly fees range from $40–$68. They also accept fixed-price projects.

What is the status of this engagement?

We hired Artkai in late 2016.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't launched any of the designs Artkai has worked on yet. So far, we’ve only heard good feedback from our network. They’ve tested the concepts and commented that everything looks amazing.

How did Artkai perform from a project management standpoint?

Artkai has improved their processes a lot. They didn't have any particular processes in place when we started, but we’ve found some good tools to support our work. We have had proactive project management from Artkai, so it has been easy to make progress and keep track of everything.

What did you find most impressive about them?

Artkai is very good at design. They have different designers involved in the project who are experienced and understand us very well. They are able to transform our ideas and goals for the project into beautifully designed web pages. Our relationship is more like a partnership than a client-customer interaction.

Are there any areas they could improve?

Initially, we didn't have clear deadlines, milestones, and responsibilities, so the project ended up taking longer than we first anticipated. The different team members were waiting for each other, and things like that caused delays. We managed to solve these problems by communicating through Slack.

Do you have any advice for future clients of theirs?

When working with an agency like Artkai, make sure that the scope is clear from the beginning—the timelines, deliverables, and who is responsible for what. It’s important to have a good base before you start a project. To be successful, you also need to learn about each other and figure out a communication style that works for you.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer