This review was updated on June 6, 2018 by the client. New content is below.
How has the scope of their involvement expanded in the past two years?
Over the course of our engagement, have built different microsites, as well as sites that they have built on PHP, EDM creation and all sorts of ongoing projects for the same client.
Has the team composition changed?
I’ve worked with two different project managers. They assign us different teams whenever we have multiple concurrent projects. I’ve met some of their newer hires and am still working with teammates who’ve been there from the start.
Artelogic seems to have a strong retention rate. We haven’t had to constantly bring new resources up to speed on our projects. Having a long-term ongoing relationship with the same employees is just one the things I’ve really enjoyed about working with them.
How much have you invested with Artelogic in total at this point?
We’ve spent about another $200,000 over the last two years.
What evidence can you share that demonstrates the impact of the engagement?
We’ve gained continuous value from working together in the long-term rather than switching to a different team. I can see our work flowing more seamlessly together as we build trust and realize the extent of our capacity as partners. Lately, Artelogic has started using some of our UI services, as well. We have a nice relationship going, and they always confirm that our work method is effective.
For example, our .NET project is for a startup client who just received a significant investment. Millions of dollars came into this project as we were working through it. Although this wasn’t just our doing, our in-depth involvement in developing their platform gave this client the time to solicit substantial investors. In fact, they’re still raising more capital right now.
How did Artelogic perform from a project management standpoint?
We’re in constant contact. Last year in Hong Kong, we actually got to meet up a couple of the owners and face to face. They’re based in Ukraine and we’re in Singapore. Our three core communication methods are through email, Skype, and Google Hangouts. We’ve also used Basecamp, Jira, and their own software extensively.
They’re a youthful team. Two of the project managers just graduated when they first began working with us. Clearly, they’re strongly supported and well-trained based on their problem-solving skills and best-practice methods. The team is dedicated to finding new ways to improve productivity and find a smoother workflow. Working with Artelogic feels more and more comfortable as we go along, almost like breaking in a good pair of shoes.
What did you find most impressive about them?
Commitment, dedication, and talent are their greatest strengths. The team definitely puts the client’s requirements and needs first and foremost. They really care, and I always get the impression our work together is more than just a job for them. We speak regularly outside of their working hours. Artelogic has the depth of talent to deliver extremely good service for any client request.
Are there any areas they could improve?
We work in dual roles within our partnership to consistently improve our working relationship.
Do you have any new advice for potential customers?
Staying on top of the project and prioritizing communication are both keys to success. Artelogic’s brilliant project managers take a lot of work off my shoulders, but it’s critical to stay in touch and be kept up to date. Holding regular Skype calls will help ensure that is everything is working. While the team speaks strong English, confirm that they understand your explanations since it’s not their native language.