Global Website & App agency based in the UK
We would love to be your long-term partner who takes the development process off your shoulders.
Est. since 2005, our mission is to build longstanding partnerships to help deliver disruptive technology into the B2B & B2C marketplace.
Strong background in creating apps & software for various sectors:
- Business/membership organisations
- Medical & mental health
- Charities
- Lifestyle
- Social networking
- Utilities
SERVICES:
- Digital product road mapping/prototyping
- App Development (Native & Hybrid)li>
- Website Design & Development
- Hosting
- E-commerce
- Business process systems
- E-learning
- As well as complex database-driven Content Management Systems
We love the challenge, and always happy to chat about new projects and ideas.

headquarters
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Office 3.04, Baltimore House,, Baltic Business Quarter, Abbotts Hill,,Gateshead, NE8 3DFUnited Kingdom
other locations
Focus
Portfolio
Nestle, Willmott Dixon, Gateshead Council, BBMV, YALE, BBMV, YALE and a number of startups.

sk|in
sk|in is an online community that connects users with the people and products they love. The iOS and Android app features a personal inventory of products or 'shelf' with which users can interact to showcase their most used skincare products. As well as sophisticated social networking protocols that allow users to interact with other passionate members of the beauty community, follow influencers and share new products with their friends.
We built and delivered several features to improve the user offering of the application including a price comparison tool, allowing for users access to the best price for the skincare products their after, as well as an opportunity for brands to offer specific deals to sk|in users. We included a dynamic search tool that helps users not only find products but also influencers and friends on the platform.
We also thought it was prudent to provide an easy way for users to catalogue their own products currently in their collection, to do this, we implemented a barcode scanner, linked to a product database for quick access to thousands of skincare products. In cataloguing products effectively, we were also able to ensure that users to could search for products based on included and excluded ingredients, meaning suggested products, lists and guides were tailored to those appropriate for the user's skin type and requirements, be them sensitive, dry or vegan and cruelty-free.
sk|in features
1. shelf - upload your favourite products, arrange them however you like, hide the ones you want to keep private, receive discount notifications. Scan barcodes and add products from your physical to digital shelf.
2. social - connect with your friends, followers and heroes; share and recommend products, find answers to your questions, exchange wishlists.
3. source - discover new brands and products, find out who uses them, buy them for the best price, receive expert advice.

So Vegan App
The So Vegan team creates exciting, fresh and healthy vegan recipes and shares them with the vegan and flexitarian community around the world. They've built a large following on social since they started in 2016, with approximately 1.2 million followers on Facebook, 350,000 on Instagram. They also boast a great range of recipe books including One Pot Vegan and So Vegan in 5.
We're working with So Vegan on a new, interactive home for their recipes and content. The application, set to launch in Summer 2021, will feature exclusive recipes and content, providing fans of So Vegan a one-stop-shop for all things yummy! The app we're building for So Vegan encapsulates the fun, the fresh brand they have built up while bringing through a simple, clean approach to searching for and gaining access to quality vegan recipes.
Built-in Flutter for the easy management of codebases across android and iOS, the app has the ability to host an extensive array of content, including videos, images and audio. It also features a sophisticated filtering system that allows users to search by ingredient, recipe length and cooking time, relevant ingredients, and various other tags. Adding to the ease of use by both So Vegan fans and novices to the brand.
So Vegan Features
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Subscription service, integrated with Apple and Google Play payments
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Extensive ingredient and recipe filtering
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Crisp UX
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Easy management via the web-based CMS
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Video, Audio and Image hosting
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Recipe Shopping Lists
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Save recipes to a custom 'Favourites' list

SDR Coin Website
SDRs were created in response to concerns about gold and dollars' limits as the exclusive method of settling international accounts, and they boost international liquidity by complementing the standard reserve currencies. SDR may now be utilised digitally as the SDR token, thanks to the usage of blockchain technology and decentralised finance (DeFi) principles.
When SDR coin came to Arch to develop their new site, one thing was absolutely certain, the way in which users learn about and purchase SDR coins had to be as easy and user friendly as possible. The team at SDR coin had identified a commonality between most other cryptocurrency trading and purchasing sites, that their jargon, layout and multiple barriers to purchase was leaving users bewildered at the process, and ultimately putting people off investing in the currencies.
We developed a site for SDR Coin that guides users through the process of purchasing the cryptocurrency with as little unnecessary distraction as possible. The site has been built with an ultra-clean UI that maximises the use of condensed written content in terms of rich imagery and graphics. Built with a modular framework, the site offers SDR coin a myriad of opportunities for expansion in later phases of development while ensuring all core functionality has been delivered. To give the site a modern look, we included features such as parallax scrolling animations, with animated graphics sitting behind core text components, giving the illusion of fluidity across the site background assets.
SDR Coin Features
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API integration with Sendwyre and MetaMask
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Geolocation-enabled IP blocking
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CMS integration for transaction limits
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Fully mobile responsive
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Parallax scrolling animations

Flare Network Website
Flare Networks is the world’s first Turing Complete Federated Byzantine Agreement Network, created by Flare. At its, core Flare is a new way of scaling smart contract platforms that do not link safety with the value of its token, it can be used as a smart contract platform for XRP or as a trustless pipeline for XRP to other networks. In the lead up to its launch in Q2 2021, we've been working with them to establish a new online presence.
Rapid growth and keen international interest prompted Flare Networks to undergo a review of their digital presence, most pertinently in the form of their user-facing website and blog. Flare Networks came to Arch with solid design choices that emulated the brand values of sophisticated, clean technology, as well as a team that was able to fully manage the development of the site and updating once live it was launched. We found their existing website contained multiple brand motifs, including clean formatting, with extensive white space, visually setting them apart from their competitors. We also identified that a significant amount of their users come to the site via Twitter, and view it in a mobile aspect, meaning the design solution proposed had to place significant emphasis on being an equally stunning mobile experience as well as desktop.
We designed and developed a ghost.io theme for easy implementation by the Flare team, incorporating the brand guidelines that had been set up by Flare, and further added to during the discovery process. The theme we created for them provided a single solution for both standard content pages, as well as their blog, a key area of the site used by potential Flare investors.
Flare Network Features
- Incorporation of scrolling animations such as parallax
- UX that culminates in an easy to navigate site
- Light and Dark mode
- A clean, simple to use, user-centred experience
- A digital identity that sets Flare apart from other organisations in their space
Multi-language translation

Vet Nexa App
VetNexa is a new veterinary pharmaceuticals marketplace that seeks to connect vets directly with the product information they need to be able to make sound purchasing decisions for their practice. Removing the time consuming and admin heavy element of running a practice, and allowing vets to spend more time treating our furry, feathered and scaly friends.
Pharmaceutical companies would like to get their product information in front of veterinarians all over the world, but time constraints often hinder them from doing so. A lot of information about those products is available to the public, but not all of it is in one place. Vet Nexa has set out to develop a tool that collates this information and makes it quick and easy to locate, especially in situations of emergency, which could quickly become an indispensable tool for practising vets.
The VetNexa app has been developed to provide vets with key product information including dosages, makeup and purchasing options, to help build information cooperation between suppliers and end-users. It provides users with up to date, non-biased information on Drug Data Sheets and SPCs, Off Licence Drug Formulary, Common Technical Queries, Pharmaceutical Supplier Literature.
VetNexa Features
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Elastic and non-biased search via API with NOAH.
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Intuitive filtering of products and information.
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Integration with 3rd party accredited data sources.
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Admin and end-user article tagging.
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Secure registration protocols.

My Paper Trail
My Paper Trail is a new bills management platform coming spring 2021. The platform seeks to remove the issue of household bills payment, aggregating all of your outgoing payments into a visually intuitive platform that will help users keep track of due dates and payment terms.
As living costs rise, the ability for users to accurately track outgoings from their personal finances has become more important than ever. Furthermore, the ability to understand when major outgoings are leaving their accounts, and being able to visualise the impact they have on their disposable income sits at the top of many peoples minds.
My Paper Trail had a straightforward objective, to provide a clean looking platform, that simplifies the tracking of users financial outgoings for bills against their income, and display graphically the impact this has on their disposable income. Allowing them to better track, manage and understand their outgoings on a monthly basis.
The solution we've developed for My Paper Trail encompasses the key criteria they set out to achieve. A concise bills aggregator with a clean UI, and easy to manage user input. Extra features have been added with the user benefit in mind such as the ability to set notifications for bill due dates, and the ability to categorise bills of a similar theme together, to get a better sense of where their money is going at certain points within any given month.
Key features include:
- Onboarding and registration (including social login)
- View your bills and add new bills in a simple, straightforward process
- Allow recurring bills and categorising them
- Link bills so users can see an increase/decrease over time
- Add monthly based income and determine disposable income after bills
- We will use this to determine disposable income left after bills
- Push notification alerts to indicate when a bill is due

Tip Tap App
Tip Tap aims to create a cashless alternative to tipping within the hospitality and service industries, by developing an iOS and Android app that guarantees customers their tips will arrive with their desired staff member, as opposed to a company pot.
Customers in the hotel, tourist, and customer service industries are becoming less inclined to tip workers since the spread of Covid and the progressive loss of cash as a favoured transaction method. This has a direct influence on the number of individuals who want to work in the service sector, where gratuities are a strong incentive on top of frequently part-time employment.
We’re working with Tip Tap on a Flutter application that will address 3 core use cases via an iOS and Android application. For patrons, we’re making it easier than ever to tip staff members via a location and QR code-based signup and payment app, which will let you choose the desired amount, and leave ratings on the staff members service. For staff members we’re creating a one-stop-shop for receiving tips, removing the frustration of splitting staff pots at the end of the evening, and instead of putting their tips directly and securely into their pockets.
We’re also helping managers and business owners create a welcoming environment for their employees, and improving existing staff morale by giving them the tools they need to make accurate performance-based decisions and promote strong work ethics amongst their staff.
Tip Tap Features
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Geolocation functionality to identify staff in your area.
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QR scans to open a ‘Quick-Tip’, no-sign-up webpage specific to the company and establishment.
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Uses Stripe’s wide range of payment methods for ease of use.
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Premium subscription service for business owners and managers.
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Profile customisation.
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Login with Google and Apple ID.
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Tracking of where and when you dine.

Asapp App
Asapp is a revolutionary social networking app designed to allow users to meet instantly without a chat. Users open the app, view a map of their current location, click on a profile, and ask for a 'rendezvous'. Asapp will then suggest a time and location to arrange the rendezvous.
There is a myriad of applications online that focus on socialising. From Instagram and Facebook, to Match.com and eharmony, the lists are endless. However, a key issue with these apps and sites is the lack of ability to meet up offline, by design, they exist to keep you online and using their services. Asapp seeks a different road, one where meeting people offline becomes the main driver behind users intentions on the application.
We took Asapp through our Kickstart programme, building up for them a clear picture of the entire project landscape prior to an intensive and successful funding round. Asapp came to us with initial branding and an outline of the functionality they wanted to implement into the application. We underwent a period of intense user research and exploration to discover the optimal way to design, develop and launch the app. We created high fidelity prototypes, and a detailed specification document that outlined the requirements, which ultimately lead to them receiving a 6 figure investment in the app.
Asapp Features
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Extensive user filtering
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Sign up with social accounts
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Freemium and premium subscriptions
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Rich media hosting
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Geolocation
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Built with Flutter
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UX principles at its core

DMA (Direct Marketing Association)
The DMA (Direct Marketing Association) approached us to develop a brand new website, from the ground up to better represent their business as well as offer a cutting edge service to their users. ARCH developed a CMS (Content Management System) from the ground-up for the DMA site that they could manage all of their own content, as well as members, organisation profiles and exclusive events. We also revolutionised the way in which content was delivered to their user base. Instead of the traditional way that users find content by navigating around your website, the DMA website pushes content feeds directly to the users 'wall' based on their interests and previous website activity.
We also developed a single point of authentication for the DMA with their website using OAuth2 technology. This means that users who access any of the DMA's we resources, including their awards system can do so from one central place. No need to remember multiple passwords!
We are also in the process of fully integrating the DMA website and membership system into a brand new CRM system in order to reduce administration time/cost and improve efficiency for the organisation.
Services Provided
- Web & App Development
- Specialist Solutions
- Hosting

Dreamworks and Chapman Entertainment
We initially began our relationship with Dreamworks while working with the award-winning British Animation house, Chapman Entertainment. Founded by Keith Chapman (of Bob the Builder fame), Chapman Entertainment found huge success at, their height of popularity, they were producing over 200 episodes a year.
As Chapman Entertainment grew, Arch was brought in to assist with the increased demands on their existing hosting and server capacity. We worked with their in house team to create an efficient service for the hosting of their key cartoon’s websites, allowing them to increase their userbase, and retain strong engagement with users online.
Our relationship with Chapman Entertainment developed further when we were asked to create for them a solution that would allow them to engage with their audience more effectively via email. To address this, we built for them a product we named Dispatch, a custom file sharing service similar to that which Dropbox now offers. The system allowed their animation and production teams to share large files with each other securely and instantaneously, a significant step up from the USB/disk to hard drive solution they had been using thus far.
Following on from the success of Dispatch, we were engaged to develop a marketing automation service for their growing online user base. We created a product called The Chapman Mailer that allowed their marketing team to create email templates, with rich media and generate email groups through their databases, providing an essential link between the shows and their viewers. We plugged into this a powerful analytics and data management tool developed in-house, to help keep their teams on top of trends in viewership and engagement.
When Champman entertainment was purchased by the multinational animation studio, Dreamworks, the systems we developed continued to play a vital role in how their employees communicate with each other, and with their fanbase.

Quieten Second Release
Following a successful launch of the Quieten app, and excellent international reception from users, we set out to improve on existing designs and functionality to bring users a next-level experience.
After the success of the MVP release of the Quieten app on iOS and Android and the widely acclaimed user response, Quieten Founder and Tinnitus relief educator Julian Cowan Hill approached us to move forward with phase 2 development.
The additional developments mainly involved a UI refresh, a result of changing consumer desires since the launch of the application in late 2019. Ultimately, working to build in functionality that would allow users to locate, interact with and enjoy the myriad of new content on the app more easily than ever.
On reviewing the current application scope in-depth, we created a plan to target key areas for the update, to get the most out of the existing framework. Approached as always with the user at the centre of our thinking, we identified key user pathways and the interactions associated with them that were ripe for innovation.
Getting tailored information is key for alleviating tinnitus symptoms as the condition and its triggers can have varying causes. To help ensure users have access to information that is as specific to their requirements as possible, we introduced an interactive tinnitus matrix, that analyses users symptoms to categorise the severity of their condition, allowing them direct access to advice that will directly help their case.
We created a new interface, with more intuitive browsing functionality, to help users find the resources they're looking for, and the ability to save videos to a playlist for easy referral back at a later date.
Check out the full case study here: https://wearearch.com/quieten-v2

NiDCOM Web App
The Nigerians in the Diaspora Commission (NiDCOM) was set up to provide for the engagement of Nigerians in the Diaspora through policies, projects, and participation in the development of Nigeria. In order to further engage Nigerians, we worked with NiDCOM to bring citizens the NiDCOM App.
In addition to providing added value to Nigerian citizens living abroad, the platform needed to be able to gather information about its users, and so assist the NiDCOM agency of the Nigerian government in building a knowledge base on Nigeria's ex-patriot citizens. Recently NiDCOM, pleased with the overview of the web application decided to work with us to move the platform to a mobile app to increase accessibility to citizens living in areas with limited web access.
We created the NiDCOM platform with expandability in mind. As the service develops and user levels increase, it was important to have a platform that is can be further developed to suit the changing needs of consumers, such as the new requirements for a mobile app. The platform allows Nigerians in the Diaspora to keep up to date with current affairs in Nigeria by subscribing to NiDCOM News, monitor daily FX rates and compare remittance service providers, report complaints or issues directly to us, participate in surveys, and see up to date contact information for Diaspora Desk Officers in Nigerian consulates all over the world.
The long term plan is that the Spora platform (an extension of NiDCOM) serves as a hub of information and applications for Nigerians who now live outside of Nigeria. The expected applications on the Spora platform will begin with NiDCOM and in phase 2 onwards will open up to Company Registration and also Remittance.

Swing Club
Swing Club is among our most recent partners to complete our Kickstart programme, which helps test the feasibility of new technology offerings for startups and established businesses alike. Swing Club is an exciting new app that assists amateur golf enthusiasts to develop their skills in an interactive training environment. The platform, now in the formal stages of seeking investment, came to Arch looking to expand on initial concepts they'd developed in house.
Swing Club seeks to bring a new level of interactive gold tuition. Wrapped an easily accessible mobile app, lowering the costs on in-person golf tuition for consumers, and expanding the reach of golf trainers to beyond their home club or region. Incorporating social media functionality and an e-commerce store for equipment and merchandise, Swing Club positioned to be a one-stop-shop for all things golf.
Taking Swing Club through our Kickstart programme, we helped formalise the thinking of Swing Club's founders and set their initial concepts across a feasible backdrop, optimally positioning them to seek further investment and bring the platform to fruition.
As part of this, we explored the implementation of key features such as golf swing analysis, done by tracking swing form through a common, third party device and being able to share informetrics with golf trainers in any part of the world.
We created a sophisticated blueprint for a platform that can fulfil the requirements set out by the founders to better engage and simplify the golf training process, encompassing not only the connection between trainers and users but with a wider golf social community. Proving a place for the sharing of tips between members, the ability to recommend and purchase gear, book lessons, and find new clubs to practice their game.

NHS Trailblazers
We worked with NHS England to create an exciting, new mental health resource for 12-18-year-olds. Running alongside the great work that was being carried out by the NHS Trailblazers team, the site works to broaden the teams reach beyond face to face and mobile sessions, to an on-demand web service that can be accessed anywhere at any time.
The NHS Trailblazers platform needed to provide a one-stop-shop for displaying content and approved NHS mental health services. The site had to allow the team to promote the mental health services available and signpost to young people, their parents and carers and professionals who support them to the resources available.
It was important that the platform allowed space to educate young people about mental health issues and how they can combat them, helping to remove the stigma around mental health and encourage a culture of openness with young people.
We provided a solution that provides adaptable and varied content which enables us to engage with a wide age range (0-18), wrapped in a colourful platform that features a bright colour palette, playful fonts and animations.
Key features include:
- Login and registration
- Space for video, animation and new digital tools such as memes and gifs
- Extensive signposting to services and resources
- Clear navigation with targeted information
- UX that is enjoyable to use for all ages.
- Mobile responsive
- Elastic search and effective filtering to find information quickly
- Third-party analytics implementation to better understand platform reception.

SuperSpeller | e-learning platform
Super Spellers is an exciting new spelling game, designed to support children aged 5-11 with building core spelling skills. Set in a dynamic gaming environment, Super Spellers allows students to strengthen their confidence in spelling, combining comic-style characters and fun score building functionality to heighten engagement and make learning fun.
Achieved through a range of exciting games and adhering to English Appendix 1, the Super Spellers platform employs research in the gamification of learning experience to enhance knowledge retention. Super Spellers focuses on building up habitual, subconscious references for phonemic and phonological awareness, as well as working constructively over time to develop students’ sub-vocalisation skills, all essential for cementing dependable spelling skills.
New tests show 1 in 4 struggling with spelling, punctuation and grammar. Figures for reading, writing and maths assessments taken by more than half a million 11-year-olds. The team at Super Spellers wanted to change this, formulating a brief for an online game that would increase engagement and interest in learning spelling amongst primary school-age children.
Arch created an online platform that allowed for easy interaction by 2 main user groups, students and teachers. The platform, while seeking to provide an engaging alternative to traditional means of learning spelling and grammar also addresses the issue of teacher's workloads, coming with pre-created and approved lists that can be assigned based on UK national curriculum guidelines.
The individual learning pace of students has also been addressed, with teachers having full control over individual students goals and lists, to help ensure they're succeeding at learning at the right speed. The platform is also rewarding of trial efforts, featuring gamification features such as points scoring and digital rewards.

PiPA
Parents and Carers in the Performing Arts (PiPA) was created in 2015 by Actor Cassie Raine and Director Anna Ehnold-Danailov to address the issue of a lack of support for parents and carers within the performing arts. Their main objective is to establish an industry in which both parents and carers are embraced, and recognised for overcoming demographic-specific barriers to entry.
PiPA approached Arch with requirements for a platform to showcase the extraordinary achievements of their partner organisations as well as an effective calling card to attract new partnerships within the industry. While they had established an online presence via social media and their brochure website, they needed to obtain a new level of digital effectiveness.
Arch worked with PiPA to develop a platform that accommodates functionality such as members resource area, where users can access info posts and administrative resources for partner organisations to utilise while working to achieve the PiPA aligned goals.
The integration of a survey host allowed PiPA to further their acquisition and utilisation of data within their solution reporting while extending to members the understanding that their opinions and concerns are being taken on board.
Arch developed a member portal that allows users to create unique profiles, fit with input forms that help PiPA collect demographic data while providing a space for users to interact with the organisation.
We wrapped all this great functionality around a comprehensive and easy to use content management system providing PiPA with the right tools to assist them with updating site content as and when required without the need for external assistance.
Overall both PiPA and Arch are incredibly pleased with the end product, and can’t wait for the benefits of the platform to be unleashed on their wider user pool. We're currently exploring the prospects of a phase 2 release for the platform with exciting new features that will add to the intuitive nature of the already extensive offering.

All Seasons Website
With an ever-expanding business and the popularity of staycations on the rise, All Seasons Leisure Sales have set their sights on providing high-quality, bespoke camper vans to clientele across the country, firmly cementing themselves as leaders in their industry.
Longstanding clients, All Seasons Leisure Sales needed a new, bespoke platform to showcase their incredible customised camper vans. The website, in release form needed to hit all of the key requirements of an intuitive vehicle sales site, including options for showcasing their product line and presenting their clientele with a diverse array of customisation options.
To achieve the key metric of the site being scaleable as the business diversifies their product line, the associated CMS had to be easy to use, and the front end clean, while also being malleable.
Arch developed a modularised site for All Seasons Leisure Sales that encapsulates the bespoke nature of the company, whilst showcasing an aura quality. The site sits as the first touchpoint many of their customers have with the brand, and so placing intuitive and easy to use touchpoints was at the top of ASLS' list.
The sales pages feature tailor-made iconography that reflects ASLS' brand guidelines. An intelligent, grid system presents the reader with a hierarchy of information that allows them to gain a strong understanding of the product, providing key information including specifications, manufacturers details and a range of media assets including videos.
Alongside these fantastic features, we also ensured ASLS' was set up with:
- Cookie policy notifications
- Detailed analytics modules
- An easy to use CMS for future editing and adding additional content

Nestlé S.A.MNA App
Nestlé S.A., based in Vevey, Vaud, Switzerland, is a global food and beverage production business. Since 2014, it has been the world's largest food corporation based on revenue and other criteria. Our work with them saw the launching of a Multi-Nutritional Assessment tool (MNA) which sought to increase vulnerable people’s understanding of how their diet affected their wellbeing.
Due to a range of factors, elderly populations are at far greater risk of developing diet and nutritional based diseases, to address this, Nestle developed the MNA, which to this day and is the most well-validated nutrition screening tool for the elderly. To ensure ease of access to the service, it was proposed the interactive form should be put in a mobile environment.
After a last-minute change in supplier, Nestle was left short on the development of their MNA app. Arch stepped in to bring the product to market, at a high standard and to tight deadlines. When the app was launched, its unrivalled ability to give health-related advice to vulnerable groups put it at the forefront of statistical measurement of nutritional wellness globally. The application, which handled non-sensitive data, was able to provide accurate suggestions for referrals to doctors and nutritionists while providing users peace of mind in being able to track weight gain/loss and other symptoms of ailments, diseases and conditions.
Nestle MNA App Features
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Developed with a hybrid framework
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Statistical data recording at input points
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Progression graph allowing users to track change over time
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Multi-language enabled
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Intuitive UX

Quieten | iOS & Android app
Quieten is a new app available for iOS & Android.
The Quieten app has been designed and built to give those who suffer from Tinnitus access to therapies that will alleviate their symptoms.
Quieten is packed full of practical advice, understanding, comforting information and many tips that will benefit you.
Tinnitus, described as a sensation or awareness of sound that is not caused by an external sound source, affects approximately six million people in the UK at present – ten percent of the UK's population.
Vision
When you feel safer your auditory system switches off its hyper-vigilance and ignores background sounds inside your body and in the environment around you. Quieten gives you lots of practical advice learnt from hard-earned clinical and personal experience. Safe, healthy practices help your hearing settle naturally.
Features
- Onboarding
- Profile creation and management
- Search and find video
- Search and listen to audio
- Premium subscription service
- User admin to manage:
- Videos
- Audio
- Subscriptions
- Social integration

Pidgeon Electric Vehicle platform
Pidgeon appointed Arch to deliver a website discovery project for a new EV platform. So why is discovery so key for Arch? Put simply:
Discovery allows us to understand what function the website needs to perform to support your business goals. Without this knowledge, the launch will only deliver generic results.
Enter the website discovery session for Pidgeon, a meeting between the project team and client to understand the business and technical + creative needs of there website inside out. We used this time to ask questions such as:
What are your goals?
What is your strategy?
How do you operate?
Where can a website support this activity?
The deliverables:
The answers to these questions armed us with the knowledge to deliver a bespoke website scope, with recommendations as to:
- How best to engage the core audience of the site.
- Which technology to use, along with any third-party APIs.
- The best features to focus the budget against.
- Future roadmap considerations.
- As well a project sprint plan that gets us to go-live in a timely manner.
We also expanded into:
- Business goals
- The target market
- The goals of the website

Swissphone GmbH Website
The client:
Swissphone, offer a full range of comprehensive alerting solutions for a wide variety of industries and a broad range of tasks: whether it’s equipment and resources for blue light organisations such as police, fire and rescue services, or for public authorities and administrative bodies, healthcare, financial institutions, manufacturing and production facilities – to name just a few.
Headquartered in Samstagern near Zurich, Switzerland, Swissphone Wireless AG is an independent Swiss company with around 250 employees, founded in 1969. Swissphone specialises in the development and production of alerting solutions for blue-light organisations, comprehensive critical messaging solutions for business and the public sector. The group has subsidiaries in Germany, France, Austria and the USA.
The delivery
Arch worked with Swissphone in the launch of the new mobile responsive website. The launch coincided with the 50th-anniversary celebrations, and will support the continued growth of Swissphone.
The site features:
- Customer Portal & Marketplace
- Content Management System (CMS)
- CRM integration
- Solution product categories covering over 50 products.
- 8x Language translations
- Optimized landing pages
- Whitepapers
- Video
- Case studies
- Contact forms

ReCiteMe
Globally there are an estimated 285 million people with a visual impairment of some kind and around 10-15% of the world’s population has dyslexia. In the UK alone there are 1.5 million people with a learning disability and 4.2 million people who have English as a second language.
We were therefore really excited to have the chance to help solve this with the development of ReciteMe.
Recite is a Cloud-based web accessibility solution which allows your visitors to customise your site the way they need it to work for them.
Services Provided
- Web & App Development
- Design
- Specialist Solutions
- Hosting

All Season | Tablet app
The Client
All Seasons Leisure Sales is a family run business in County Durham and has been converting and selling campervans for over a decade. Their business is constantly expanding and their overall goal is to become more widely known across the whole of the UK and Europe.
We worked with ASLS to develop a system for them which would then form the foundation of a larger scope of work, based both on requirements they have now, and those that lie ahead.
The Challenge
All Seasons Leisure Sales were having a big issue with tracking van conversions. At the time that they approached us their old system was paper-based, manual and extremely time-consuming. They had no easy way of receiving orders from third-party partners and no clean way of keeping track of a vans progress through the conversion process.
They required a solution that would be available online and accessible 24/7, would work on portable tablet devices as well as desktop, and one which would be able to handle different user roles with a complex variety of permissions. It would need to allow partners to submit jobs via the system for ASLS approval. It should be able to handle multiple internal faculties, allow staff to quickly see the specifications of a van upon request and include an email alerting system.
The Solution
We used our in-house framework and existing modules to produce a feature-rich, entirely scalable system. We built this as a web application so it would be available online 24/7 and work responsively across various devices, as requested by the client.
A fully-fledged Role-Based Access Control system (RBAC) allowed for multiple roles and permissions, with an overriding control by admin accounts. A clever integrated event system allows for emails to be scheduled or triggered on demand and the system keeps track of paint, upholstery, interior, exterior and more.
The Results
The new All Seasons system went into production and on completion, all staff was successfully moved over from the paper-based system to the new online solution within weeks. Feedback suggests that the new system met all of our client’s niche requirements and is being fully utilised within the business exactly as we’d hoped.
We’re now in talks with All Seasons Leisure Sales to work with them on their new project, a solution to help take care of their concerns regarding stock control, and we can’t wait to get moving on this next phase of work.

DB8 | iOS & Android app
The client
DB8 is a new mobile platform being developed across iOS & Android.
The DB8 app is perfect for gaining a better understanding to any subject and for the exposure to alternative views that are not typically represented in the main stream media.
----
Vision
Are you strongly opinionated?
Maybe you have views that others do not share? There are always two sides to a coin, right?
DB8 has been created for the purpose of putting your thoughts across to a global audience!
The aim of DB8 is to promote communication between users so that knowledge is shared!
The DB8 community is encouraged to submit their own debate questions via the feedback form within the app.

True Student App
The Client True Student develop and let exclusive student accommodation within the city centre, close to universities. Their aim is to help students make the most of their university years with the help of the True organised events, facilities and team.With the True accommodation being a premium product, they aspire to be the best in their market, and as part of this they wanted to be able to boast a technological USP. In the future, True has ambitions to expand to more apartments and to offer new tech on an ongoing basis.The ChallengeTrue wanted a tech solution which their tenants could use to get the most of their student experience. There was an existing website and they required us to work together with the agency who built it to port key information through to a new app we would be developing. This would need to hook into the existing website’s API.The solution would need to keep the users informed and up to date on these key items and alerts regarding their particular apartment. The new app should also allow facility booking and then push personalised offers and reminders to the students. True also plan to be able to unlock doors remotely with the app and smart lock at some point in the future.The SolutionWe designed and built two native mobile apps, one for iOS and one to work on Android. The apps offered user profile creation and social media logins. It also allowed True to push offers and promotions directly to the studentsThe individual push notifications we built into the app functionality now allow for fine grained targeting, and we’ve provided the ability to view diary listings, events and facilities. The app then features booking capability. so that students can make use of the True benefits and socialising perks directly through the app and make their own arrangements. We built to allow for the integration of a remote door unlocking functionality later.The ResultsThe successful launch of the new app was the start of an exciting time for True. The app is now offered to all students, when signing up for an apartment, as part of the full-service package that True provide. The app is used for daily promotions and push notifications across the company. We’re now really looking forward to a potential phase two with the door unlocking feature and hope to continue to do innovative work with True in the future.

HeyYo - iOS prototyping
HeYo is a new mobile platform being developed across iOS & Android. This new app will help students to connect with other like-minded students when new to campus or a city.
The Challenge
HeYo is currently raising funds through a series of private investors. They had been asked as part of their pitch deck to come forward with how the UI and UX could look. After a competitive pitch between 5 other agencies Arch was selected to lead on defining this and developing the required prototype.
The Solution
After consultation and undertaking discovery it was decided to focus the initial prototype on 'explore' 'connect' and 'relate'. The UI needed to provide a smooth user journey from uploading and editing to setting up events and finding new friends. It needed to do it with a sense of style that would ensure users would keep coming back, and positively share their experience with friends.
The results
Over a 3 week period discovery and the prototype was completed. Allowing HeYo to have the required material to take to their investors. The feedback so far has been amazing and has been well received. HeYo is now well on track to make a full raise and we can't wait to start the full platform development. Follow the HeYo journey: https://www.heyo.org.uk/

Student Portal & app
The Client
Northumbria University has a global reputation for academic excellence and working relationships with a host of major employers, including Nike, IBM, Nissan, Proctor & Gamble, the BBC, and the NHS.
Since 2007, Arch have had our own long term and very successful relationship with Northumbria. We’ve previously worked with them on a website for their sports facilities and also provided both print and digital artwork, so when they approached us for a new platform we were eager to be involved.
The Challenge
Northumbria didn’t have a reliable platform for students to develop and test their skills for some of the core uni modules. The new solution would also need to work with the existing student database within Northumbria Uni. The university staff required the ability to retain full overriding control over all student accounts.
The students themselves needed to be able to host PHP, HTML, CSS and Javascript in a safe and properly configured environment. Ideally students should be able to access a MySQL database, terminal and SFTP, while also having access to a webserver to host their HTML content. This would need to then be fully locked down to individual student containers for security.
The Solution
We designed Northumbria Uni a linux based online server solution. This consisted of unlimited jailed user environments and allowed staff to enable or disable access as and when they required..
The student profiles automatically loaded from the university database and students have full STFP, SSH and MySQL access to the server. A 24/7 monitoring and alert system was also included.
The Results
Northumbria Uni were really pleased with the solution. It’s still used as a core uni resource each academic year and we’ve worked with them on many upgrades over the years. It’s now some 13 years later and the system is still going strong!

Northumbria (University) Sport
Northumbria Sport is primarily based out of Sport Central, a £30 million state of the art sports facility, that offers students, staff and the general public access to the facilities and services that are of the highest quality.
Northumbria came to us to design and build their new website to go alongside the launch of the rebrand. the development included a bespoke CMS, Integrations with their Gladstone software, and a fully responsive design for desktop and mobile.
Services Provided
- Web & App Development
- Design
- Specialist Solutions
- Hosting

Raspberry Pi for St Vincent's Liverpool
.Arch was engaged by accessible technology proliferators, A11hacks to create a treasure hunt style game for St Vincent’s School in Liverpool, a school that specialises in the education of children with sensory impairments.
The initial concept was to use a beacon of some kind, emitting a signal back to a centralised device, that would be able to translate that signal into sound, a sort of rudimentary radar. To do this, we utilised a set of Raspberry Pi mini-computers which acted as the receiver for the beacon, as well as the translator of that signal to sound, paired with a set of headphones, the students we able to take advantage of a small scale, handheld and robust receiver.
The issue of finding a beacon called for a specific set of requirements. They had to be equally as robust as the receiver, cost-effective and have the ability to be repositioned easily to change the layout of the treasure hunt. The Estimote Bluetooth beacon hit all of the criteria, with the edition of having the form factor of an irregular prism, which was easily distinguishable to the students from any object they would typically come into contact with.
Through our work the students we able to easily engage with the possibilities of technology for sensory impaired individuals, wrapped in an activity that could be enjoyed by all.
Reviews
the project
iOS & Android App Devs for Cosmetics Startup
"They’re personable, so it’s pleasant to work ARCH."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a co-founder of a cosmetics startup — Sklin.
What challenge were you trying to address with ARCH?
We needed a partner to help develop our app.
What was the scope of their involvement?
ARCH built several features including a price comparison tool, a search tool, a barcode scanner, and a product database. They enabled users to search for specific products and their information such as ingredients. Users can also share information with one another and make recommendations too.
What is the team composition?
We have two primary contacts, and the team consists of a lead designer, a product owner, a senior developer, and a commercial director.
How did you come to work with Arch?
We spoke with several companies and used Clutch to research them. ARCH’s umbrella company introduced us to them. We liked the quality of their previous work and their company’s smaller size. They displayed enthusiasm and passion for our project.
How much have you invested with them?
We’ve spent $50,000 on their services.
What is the status of this engagement?
We began working together in July 2020, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We expect to launch the product in the new year. They’re collaborative, giving us great suggestions for marketing strategies. Their team talks about us on their social media profiles, including Facebook and LinkedIn. ARCH also introduced us to other companies in the space, so we’re pleased with them.
How did ARCH perform from a project management standpoint?
We’re generally happy with their communication and the project’s timing.
What did you find most impressive about them?
They’re personable, so it’s pleasant to work ARCH.
Are there any areas they could improve?
We would’ve liked to have seen more of the process from the backend and had more frequent updates.
Do you have any advice for potential customers?
To get the most value for your investment, stay in close contact with their team to ensure the project stays on track.
the project
Prototype Development & Consulting for Golf Training App
“During the project, they kept to their timelines. If they couldn’t meet a deadline, they let us know in advance.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re in the early stages of establishing a golf social media app. I’m the founder.
What challenge were you trying to address with ARCH?
I wanted a prototype of an application created.
What was the scope of their involvement?
We went through a discovery phase. They created a prototype app and helped with some of the design work. They provided some of the imagery for an investor presentation. They did a landing page that would drum up some activity. The site lets investors fill in their information so I can share collateral. They acted like a chief technology officer or consultant.
The prototype is a series of images that look like an app. They have some bespoke features that are designed, and we plan to build it in-full when I gain investors. It will be available for iOS and Android.
What is the team composition?
We’ve worked with three people, including business developer, a designer, and a developer.
How did you come to work with ARCH?
I spoke to a larger agency, and although my project was smaller than what they work on, they pointed me towards ARCH. I liaised with several firms, and ARCH was great in our initial interaction. They gave me various ideas and put things in layman’s terms for me. They differentiated themselves because they supported our investment journey by providing technological insight.
How much have you invested with them?
I paid £6,000 (approximately $7,400 USD).
What is the status of this engagement?
We started working together in February 2020 and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They delivered a good-quality prototype. All of the feedback I’ve provided has been implemented, or they’ve made recommendations on bits and pieces. Overall, I’m happy with their work.
How did ARCH perform from a project management standpoint?
Communication has been great. They had technical awareness and used their experience to give pointers and suggestions. During the project, they kept to their timelines. If they couldn’t meet a deadline, they let us know in advance. They’re very forthcoming about things I want to tweak.
What did you find most impressive about them?
They were hungry to win our business. From the early stages of our engagement, they were quite involved. Whereas some of the other development companies I spoke to just wanted to build what I asked them to, ARCH was enthusiastic and wanted to build on my idea from the original idea. They were with me throughout the journey and they can support us going forward with investors.
Are there any areas they could improve?
It would be nice to have the prototype as if it were an app on our phone.
Do you have any advice for potential customers?
It’s definitely worth connecting with their business development team. They have a number of years of experience, which is very useful.
the project
MVP Platform Design for Education Company
“They understood our idea really well and were enthusiastic about it.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of SuperSpellers, an education company.
What challenge were you trying to address with ARCH?
We wanted to create a game-based website that would teach primary schoolchildren how to spell. We needed someone to help design and develop our platform.
What was the scope of their involvement?
ARCH helped us to design our educational platform and built a prototype based on the ideas that we shared with them. They came up with all of the designs. They made it so that when you go on the prototype, some of the video characters actually moved.
The initial design is finished. Next, they will begin developing the whole platform; however, because of the current world circumstances, we don’t know when that’s going to start.
What is the team composition?
We have dealt with three people.
How did you come to work with ARCH?
We did a Google search of different developers, and ARCH seemed to be the most enthusiastic about the idea. We had no previous experience with web design, and they talked us through it.
How much have you invested with them?
My company has spent $8,000.
What is the status of this engagement?
We started working together in September 2019, and the work is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’ve gotten really good feedback. The quality of their work is really good. They’ve delivered exactly what we asked for.
How did ARCH perform from a project management standpoint?
Project management is excellent. We communicate via phone and email. They’re really easy to get in contact with and talk to. Any problems we’ve had have been resolved. If we didn’t like an idea or design, we’d talk until we were happy. There was no pressure. The timescale was good. It’s been a really good experience dealing with them.
What did you find most impressive about them?
They’re easy to talk to. When we didn’t understand what we were doing, they were really engaging and helpful. They understood our idea really well and were enthusiastic about it.
Are there any areas they could improve?
No, there’s nothing I’d have them improve.
Do you have any advice for potential customers?
Explain what you want, and they will make it happen.
the project
MVP Platform Development for MaaS Company
"They took the time to understand our position and eliminate the ideas that weren’t relevant to our product."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the founder of a mobility as a service company. We offer vehicles to consumers through subscriptions with flexible terms.
What challenge were you trying to address with ARCH?
We wanted to develop our online platform that provided an easy journey for consumers when they subscribe to us.
What was the scope of their involvement?
ARCH functioned as both a consulting and a development agency. Their team helped us to visualize the platform. They helped us to understand how realistic our concepts were. Their team also helped us to create a go-to-market strategy.
They created our web platform and developed key features. Their team supported integrations including a CRM, which was key because we want to work with Intercom. They built in the ability for users to sign up and manage their subscriptions. Also, consumers are able to look at and select a vehicle. their team discussed the benefits of a custom CMS and are assisting us with it. Their efforts allowed us to have an MVP in preparation for an app development project.
We’re taking the time to carefully consider when to launch the product. We need people to subscribe to vehicles, which they can’t do during the lockdown. ARCH allowed us to agree on an appropriate point for us to reach and then discuss what our next phase will look like.
What is the team composition?
We have contact with three people from ARCH. There are additional developers working on the project behind the scenes.
How did you come to work with ARCH?
I cast a wide net and emailed between 15–20 companies. Many companies didn’t respond. One company explained that they couldn’t work with us but referred us to ARCH. From there, it was a match made in heaven.
How much have you invested with them?
The scope of the work changed but originally, we were looking to invest around £40,000 (approximately $50,500 USD) in their services. We managed to bring the cost of the MVP down to £30,000 (approximately $37,900 USD).
What is the status of this engagement?
We started working together in June 2019, and we'll complete this stage of the project in April 2020. The impact of the virus means that we won’t see the whole project through yet. Once we’re in a better position, we’ll continue the project.
What evidence can you share that demonstrates the impact of the engagement?
They helped us to understand what we want to achieve. As a company, ARCH was professional and has strong standards. Their team made sure that we got what we needed rather than paying for features that we didn’t need.
We’ve seen drafts of the platform and they meet our expectations. We’re still waiting to get the final element of this stage as we’ve recently shortened it. From design, creative, and development perspectives, we’re satisfied with their work.
How did ARCH perform from a project management standpoint?
Their team was organized and had a structure in place, which my team liked because it's clear. Their team was able to communicate with us about what we needed.
Their process is helpful because we can take our time and evaluate decisions on how to proceed. We have meetings when we look at their progress and scope out how far we need to go. They were understanding and flexible.
They’ve been helpful since day one. At the time when we looked for development companies, we didn’t have a budget. They’ve worked with us consistently to allow us to understand what’s required with the platform and the challenges that we could face. Their team's been helpful, so it's been a pleasure to work with their team.
What did you find most impressive about them?
ARCH was understanding, which was important because it was hard to contextualize our ideas. They took the time to understand our position and eliminate the ideas that weren’t relevant to our product. Their team helped us to outline key features that would be beneficial to the platform. That allowed us to have an eight-month relationship and build our model. They were also cost-effective but that wasn’t the deciding factor.
Are there any areas they could improve?
We’re such big fans, so I can’t think of anything off of the top of my head.
Do you have any advice for potential customers?
Don’t rush into anything. Take your time and evaluate your options to ensure that you’re in the best position to proceed. When it comes to working with any development company, ensure that they understand what it takes to build the platform. I had questionable experiences with other service providers, which reinforced my more tactical approach with ARCH. You need to look at the cost and decide if you can afford the project.
the project
Web Dev for C2C Food Startup
"Their calm professionalism is most noteworthy."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
We’re a startup based on the idea that home cooks can make a couple of extra portions to sell or give away.
What challenge were you trying to address with ARCH?
We needed to build a website.
What was the scope of their involvement?
ARCH built a website that people can also use on a mobile phone but it’s not an app. Their team followed the mockup that I created to show how I envisaged the platform.
The website allows people to register for an account. As an example, if you’re a user who likes to cook, you provide your basic details and recipes. Users can also upload a picture of the finished dish and set up a calendar that lists when dishes will be available. The site will also include a function for users to communicate with each other.
What is the team composition?
I worked with three people from ARCH.
How did you come to work with ARCH?
I found a food app that I thought was lovely. I loved the product’s flow, colors, and simplicity. I found out who created the app and contacted them. That agency's starting amount was out of my budget but their team put me in touch with ARCH.
How much have you invested with them?
The project has cost about £40,000 (approximately $49,500 USD) so far.
What is the status of this engagement?
We started working together in September 2019 and it’s an ongoing engagement. They would’ve moved quicker but I’ve had to slow the project.
What evidence can you share that demonstrates the impact of the engagement?
Recently, a relative tried the app and was able to use it without instruction. We’ll work together to identify any necessary corrections.
How did ARCH perform from a project management standpoint?
When we were busy, we communicated once or twice a week. If I wanted more contact, it would be no problem. Their team is responsive and keeps me up to date on their progress. ARCH is on the ball. If they say that they’ll complete a task, they’ll complete it. When their team sets a deadline, they always hit their mark.
What did you find most impressive about them?
Their calm professionalism is most noteworthy. There are tasks that I expect to be difficult, but their team takes them in stride. Their team’s helpful and cares. ARCH is super.
Are there any areas they could improve?
No, not at the moment.
Do you have any advice for potential customers?
Think through your idea and outline it step by step. The more that you have a plan, the quicker their team will get the picture.
the project
Web & Software Dev for Data & Marketing Network
“They transformed our company’s image from small and old-fashioned to user-friendly and modern.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the head of technology for DMA UK, a trade association for marketing bodies in the UK and around the world. We offer services like legal advice, membership benefits, and learning/training courses for qualifications in the marketing industry. I’m responsible for the website solutions we implement.
What challenge were you trying to address with ARCH?
We’ve worked with ARCH on numerous projects. We first hired them to build a bespoke awards platform, and that developed into other web and software development projects. We wanted to unify various disparate systems and make things much more straightforward.
What was the scope of their involvement?
The digital awards platform they built replaced the entire offline process. Entries can be submitted and judged all online, so ARCH made it one unified experience. After that, they built our new website CMS and custom CRM for the backend. We’d acquired a company, so ARCH migrated their legacy systems onto the updated architecture. They used PHP with a Zend framework and MySQL database.
What is the team composition?
I mainly interacted with the tech lead, but I also had direct contact with the developers.
How did you come to work with ARCH?
One of our IT partners suggested them.
What is the status of this engagement?
We worked together from 2011–February 2019.
What evidence can you share that demonstrates the impact of the engagement?
They transformed our company’s image from small and old-fashioned to user-friendly and modern. We’ve improved our online offerings, which are much higher quality now. ARCH allowed us to look good without maximizing costs.
How did ARCH perform from a project management standpoint?
They asked the right questions to ensure they could work efficiently and accomplish project goals. They were constantly available, and we communicated every day.
What did you find most impressive about them?
The developers communicated well and explained high technical concepts in language that non-experts could understand. Even with tasks that didn’t directly involve them, they were willing to give advice and find solutions. I trust them and their opinion.
Are there any areas they could improve?
They could create a financial model to be more specific about costs.
Do you have any advice for future clients of theirs?
If possible, have an internal team member work with them that understands some of the technical resources. It will make things go smoother.
the project
CRM Design and Dev for UI Web Consultants
"They were committed to fixing anything that wasn’t right on the money."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I work with Recite Me Limited, a firm that designs, builds, and sells accessibility software. Our primary product helps our clients’ tailor their website content for optimal visitor interface.
For what projects/services did your company hire ARCH?
We needed a CRM system that fit our process and ways of working. We didn’t want to fit our ways of working to a specified CRM such as HubSpot or Salesforce.
What were your goals for this project?
The CRM had to be innovative, flexible, and accessible anywhere.
How did you select this vendor?
They were recommended by mutual connections. We chose them based on their initial demo of a CRM proposal and the customization they could offer.
Describe the project and the services they provided in detail.
They designed, developed, built and released to us a CRM system that fit our needs. We began with several meetings to establish our goals and ensure everyone on the project was aligned.
What was the team composition?
We had a main point of contact, with others on his team involved as required.
Can you share any information that demonstrates the impact that this project has had on your business?
Our sales team described the new CRM as “lightning quick” and a huge improvement over what we had before. We’ve seen a significant impact due to the visibility of each individual’s pipeline, as well as pipelines for our team. That’s allowed us to redirect our efforts elsewhere.
How was project management arranged and how effective was it?
We use Jira for day-to-day task management, which made the progress transparent. They had someone attend weekly project update meetings and calls. Everyone involved was aware of the project’s status at all times.
What did you find most impressive about this company?
Their responsiveness and willingness to get it right the first time stood out to us. They were committed to fixing anything that wasn’t right on the money as quickly as possible.
Are there any areas for improvement?
No, I can’t think of anything.
This review was updated by the client on October 1, 2019. The original ratings were: Overall- 5, Quality-5, Schedule- 4.5, Cost- 5, NPS- 5. New content is below:
Please describe your company and your position there.
Recite Me is a cloud-based web accessibility assistive toolbar solution that allows website visitors to customise a site in a way that works best for them. Approximately one billion people globally have a disability and they can often face barriers when visiting inaccessible websites that prevent them from taking an active part in life. Recite Me’s innovative assistive technology makes websites accessible and inclusive through a unique range of features. This easy to use, award-winning software includes text to speech functionality, fully customisable styling features, reading aids and a translation tool with over 100 languages, including 35 text to speech voices and many other features. This innovative software benefits millions of people who currently miss out on online and mobile content; Recite works across all devices, giving everyone the opportunity to use the internet the way it is intended.
How did you select this vendor?
ARCH was selected as a recommended local company with an impressive portfolio and knowledge of accessibility.
Describe the project and the services they provided in detail.
ARCH, designed, developed and launched our new accessibility friendly website. The project started with a design/goal meeting that the Arch team understood perfectly, capturing our brand and core message. Once that was completed, everything was confirmed including workflows, wireframes and CMS preferences. The team worked very quickly, and efficiently to deliver the new website on time and to budget.
What was the team composition?
After the design stage, we were in contact with two people from ARCH who were always on hand to keep us up to date with the project.
Can you share any information that demonstrates the impact that this project has had on your business?
The new website has made it easier for our potential customers to access key information they need. Resulting in an increase in inquiries and time on site.
How was project management arranged and how effective was it?
We used Jira and the project was on time.
What did you find most impressive about this company?
Communication, time management and professionalism
the project
Custom Software Dev for Engineering & Manufacturing Firm
"They’re very flexible and happy to discuss iterations."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the Marketing Manager of a engineering and manufacturing firm.
For what projects/services did your company hire ARCH, and what were your goals?
We lacked an integrated sales & marketing digital infrastructure that resutled in very limited automation, and required a custom solution that would feed into our existing ERP system, SAP B1.
How did you select this vendor and what were the deciding factors?
We found ARCH via desktop research and considered them alongside 4 other firms. The deciding factors were their pragmatic approach, knowledge and creativity, their understanding of our business needs and the level of detail they proposed during customer discovery.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Customer discovery workshop over 3 sessions to outline goals, potential challenges, key user personas , and mapping the existing user journey. Followed by mapping a detailed 'ideal state' user journey, feeding in the automations required and the different actions, systems and stakeholders at each stage.
Then the team went away to develop their proposal for the custom system and presented back to our team, with opportunity for Q&A and refinement. The team refined the proposal by creating a staged implementation timeline in order of features most important to the business for 'quick wins' and any futureproofing.
How many people from the vendor's team worked with you, and what were their positions?
4 on vendor side, 4 our side.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
We were very impressed by the team and have since migrated our website and SLA over to them.
Describe their project management style, including communication tools and timeliness.
Communicated through Google Meet, email and telephone.
What did you find most impressive or unique about this company?
Durect access to the whole team. They’re very flexible and happy to discuss iterations and work around our schedules.
Are there any areas for improvement or something they could have done differently?
No
the project
Website & App Dev for Electric Vehicle Startup
"They've been amazing. Respond quickly to questions."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the Founder. We're a startup in the on-demand EV space. Helping consumers discover and hire EVs.
For what projects/services did your company hire ARCH?
We settled on working with Arch for brand, website and app development.
What were your goals for this project?
To launch a new cutting-edge platform that will allow us to disrupt the vehicle hiring sector.
How did you select this vendor?
We hired Arch after a number of meetings with others, we liked the approach they took with us, the questions they asked and the advice they gave, which went beyond how to develop the app.
Describe the project in detail.
Once we appointed Arch we undertook a series of workshops to help figure out the scope for the MVP, and then what the future phase post-go-live might look like. Arch then fixed the cost of the project to the scope and provided a sprint plan, which included timescales. We went on to enter sprints that saw us design and build in an iterate manner. This led us to being able to provide feedback and get to a product that we're really happy with.
What was the team composition?
We worked with Matt and Rob at the start, they helped us understand our challenges. We went on to work with Andy with regards to design and two other developers in the Arch team as we developed.
Can you share any outcomes from the project that demonstrate progress or success?
Within 3 months we had a product to BETA, we were then able to push the product live to a private group in 2020. We're now planning some updates in conjunction with a full public release.
How effective was the workflow between your team and theirs?
They've been amazing. Respond quickly to questions, great advice and always on time with getting releases to us.
What did you find most impressive about this company?
The advice, team structure and willingness to help with questions that were not always project related.
Are there any areas for improvement?
None that I can think off.
the project
App Design for Computer Software Company
"The team could not have been more receptive to our needs or the needs of our client."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the managing director of a company that specializes in tailored business software solutions for companies worldwide.
For what projects/services did your company hire ARCH?
We hired the team to help produce a mobile application for a long-time client.
What were your goals for this project?
We were looking for help and guidance in fulfilling a client's brief for a solution, as our skill set in this area was somewhat in its infancy at the time of the project.
How did you select this vendor?
I had known a team member for many years, and so they were a natural choice to turn to. We had also worked with them previously on highly successful projects.
Describe the project in detail.
The project encompassed the complete life cycle of developing the app. We had initial discovery workshops, which led to a detailed backlog of requirements. We used this list of requirements to scope the UI, from wire-framing through to full design prototypes. Then, we began the app development.
What was the team composition?
The project initially involved a project manager and a designer. After we built the requirements, we handed the designs over to a front-and-backend developer.
Can you share any outcomes from the project that demonstrate progress or success?
The project success was demonstrated in the functionality of the solution. The app solved a problem for our client by making information more portable and readily available.
How effective was the workflow between your team and theirs?
Communication was very good. We had regular meetings and collaboration sessions via email, the phone, and Skype. Client involvement was of paramount importance, and so they were involved in the initial design process and during each piece of the development. The team could not have been more receptive to our needs or the needs of our client.
What did you find most impressive about this company?
They had great attention to detail. When a client asked a question, they were able to explain everything and highlight the impact in both time and cost.
Are there any areas for improvement?
No, there aren’t any areas for improvement. Since they were involved from the very beginning, they understood all of our goals, which is so important in software development. Future clients should involve the team from the very start of the project.
ARCH provides valuable guidance to encourage the implementation of effective marketing strategies. A dedicated partner, they promote the iOS and Android apps on their social media profiles and help build the client’s network. They effectively communicate and efficiently execute the project.