Web, mobile and enterprise applications

Arcadia is a Russian outsourcing software development company operating on international market. Our team consists of 500 talented professionals and it has been delivering quality services to our clients for over 25 years. We cover full cycle of software development: from business analysis and design to implementation, testing and support.

A few facts about our company:

  • Arcadia is a private company with 26 years on the outsourcing software development market.
  • We have 500 employees located in St. Petersburg, Russia; Taganrog, Russia and Minsk, Belarus.
  • All our employees speak English.
  • More than 98% of our customers are companies from USA, UK and Nordic countries; we’ve been working on foreign market of bespoke software.
  • Our focuses are: high-loaded web applications, mobile apps for business and enterprise systems.
  • .NET, Java, PHP, Python, NodeJS, iOS, Android, HTML5, SQL Server and Oracle are our core competences.
  • We have done a lot of modernization and re-engineering projects.
 
$50,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1993
Show all +
Saint-Petersburg, Russia
headquarters
  • 28 korp 2, Bolshoy Sampsonievskiy pr.
    Saint-Petersburg 194044
    Russia
other locations
  • Salts Wharf Ashley Lane
    Shipley BD17 7DB
    United Kingdom
  • United States
  • India
  • United Kingdom

Portfolio

Key clients: 

We have strict NDAs and cannot disclose clients' names. In anonymized form some of our key clients are:

  • A global (US, Europe and Asia) Fortune 500 pharmaceutical company
  • One of the largest business and financial magazine publishers in the US and UK
  • One of the largest CRO companies in the World (US, Europe and Asia)
  • A leading e-assessment platform provider in the UK
  • A global provider of elearning solutions (US, Europe)

Reviews

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App Development and Modernization for IT Firm

"They are very committed to what they do. We are very happy with the relationship."

Quality: 
3.5
Schedule: 
3.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

JSC Arcadia developed a mobile app version of an IT company's existing web application. The app has both iOS and Android versions, and JSC Arcadia continues to manage and update them.

The Reviewer
 
1001-10,000 Employees
 
Denmark
Henrik Hoejlund
Senior Project Manager, KMD
 
Verified
The Review
Feedback summary: 

JSC Arcadia’s assistance allowed the company to serve a large portion of their target market. The agency earned recognition for their extensive domain knowledge, commitment, and professionalism, and the company was happy to continue to rely on their support.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

The company is called KMD. We are one of Denmark’s largest IT companies. We primarily develop products and solutions for the public sector in Denmark, mainly municipalities, regional governments and the state government.

What is your position?

I’m the senior product manager of a department that is targeting administrative solutions for the daycare area for the municipalities. My business unit is focusing on children from the age of 0 up to 18.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with JSC Arcadia?

We acquired a product from a public company two and a half years ago. This application was developed by Arcadia. We took over not only the product but also the relationship that the former owner had with Arcadia.

SOLUTION

Please describe the scope of their involvement in greater detail.

This was a web application when it was first developed by Arcadia. When we took over, Arcadia had been working to develop a mobile version of the web application. We support iOS and Android. Since the application has been fully developed, Arcadia has been responsible for application management and updating. They have done some major work to enhance and modernize the apps.

How did you come to work with JSC Arcadia?

Arcadia won a public tender.

Could you provide a sense of the size of this initiative in financial terms?

We cannot provide that information.

What is the status of this engagement?

We’ve been working with Arcadia for 2 and a half years.

RESULTS & FEEDBACK

Could you share any statistics or metrics from this engagement?

We cover one third of the public municipalities in Denmark. There are 98 municipalities and we have about 35 covered by the solution. It’s about 2000 public daycare institutions.

How did JSC Arcadia perform from a project management standpoint?

Arcadia’s team is very professional. They really do get involved in the business. In some ways, they have more domain knowledge than we do. They do not just sit down and wait for specifications. They are very committed to what they do. We are very happy with the relationship we’ve had with Arcadia.

What distinguishes JSC Arcadia from other providers?

We have some experience with other companies. We work a lot in Poland. They are comparable to the professionalism and quality we get delivered from there. But if you go to some of the Indian offshore companies that we work with, there’s a much bigger difference, in the sense that you have to be much more precise on what it is you would like to have done. You don’t get the same domain knowledge developed with Indian companies. I think it’s a cultural thing since they are much closer to Europe. It’s something that’s very important when you talk about offshore in general, that they are able to provide this domain knowledge.

Is there anything JSC Arcadia could have improved or done differently?

If I had to find something that I should mention it would be on making sure that if the budget slips, that we get the early warnings instead of receiving the information too late. It’s not something that’s a big issue, but we’ve discussed it with them.

4.0
Overall Score
  • 3.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 3.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Agile Software Development for Financial Magazine Publisher

"They're very proactive in addressing issues and resolving problems."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2012 - Ongoing
Project summary: 

JSC Arcadia partnered with a financial service company to develop various projects involving an array of technology stacks, including Microsoft-based tech like SQL Server, C#, and .NET.

The Reviewer
 
501-1000 Employees
 
London
Jonathan Midgley
Global Head of Development, Euromoney Institutional Investor PLC
 
Verified
The Review
Feedback summary: 

JSC Arcadia’s contributions remained continually valuable throughout the long-term partnership. The agency earned recognition for their skilled development team, efficient delivery, and great communication skills. They were highly recommended to others.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Euromoney Institutional Investor is a publisher of financial service information. We're a global business and are listed on the U.K. stock exchange. We have around 150 digital products and a development team of about 200 people.

What is your position?

I'm responsible for the development team of the company.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with JSC "Arcadia Inc."?

JSC "Arcadia Inc." supported us in scaling up our development resources in a cost-effective way. They help us on a wide range of projects that involved various different technology stacks.

SOLUTION

Please describe the scope of their involvement in detail.

They have done a lot development for us in various projects. They have mostly done back-end development for us using Microsoft based technologies: SQL Server and C# and .NET. 

How did you come to work with JSC "Arcadia Inc."?

We looked at a number of offshore providers. We contacted them and went through a testing process. We evaluated their skills and the services they could offer. We reduced the number of companies down to a handful, and we did 12 projects with those selected providers. Arcadia was one of the companies we decided to go with.

Could you provide a sense of the size of this initiative in financial terms?

We've done various projects that vary in cost. The smaller projects cost a few thousand dollars, and the larger project goes up to a million dollars.

What is the status of this engagement?

We started working with them in 2012. Our partnership is ongoing. 

RESULTS & FEEDBACK

How did JSC "Arcadia Inc." perform from a project management standpoint?

Arcadia performed very well. They have a great team of skilled professionals. They're focused on efficient delivery, and they're very technical. Arcadia has great communication skills and a good grasp of the development processes that we work with. We've been very happy with them.

What distinguishes JSC "Arcadia Inc." from other providers?

Communication is key. I've worked with other partners and they don't always do a good job, but JSC "Arcadia Inc." did a great job. They're very proactive in addressing issues and resolving problems. We consider them to be part of our team.

Is there anything JSC "Arcadia Inc." could have improved or done differently?

We work in an agile manner, so we improve every day. We focus on our process. We run retrospectives. We make sure that any pieces of that process that are not working as well as they could are optimized within a week or two. It's a constant evolution.

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Study Data Warehouse Development for Covance

"They provide high development and high-quality services."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2013 - Ongoing
Project summary: 

JSC Arcadia helped a clinical development organization augment their development capabilities, assisting in the creation of a study data warehouse and collaborating on web service APIs.

The Reviewer
 
10,000+ Employees
 
Princeton, New Jersey
Victor Lobanov
Executive Director, Data Sciences at Covance
 
Verified
The Review
Feedback summary: 

Although there were no metrics to measure the agency’s contributions, JSC Arcadia’s quality of work was consistently excellent. The team showed dedication and was always able to meet deadlines and deliver within budget. They also earned praise for their sophisticated development skills.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Our company is Covance, one of the largest clinical development organizations in the world.

What is your position and responsibilities?

I am the executive director of data sciences. I'm heading a group within the informatics department that is responsible for the development of the informatics platform that supports our clinical development activities.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with Arcadia?

We wanted to augment our development capabilities. We were looking for a partner who would be able to provide high skill capabilities to support our internal development efforts. We needed a partner that would be able to supplement our capabilities and be able to scale up in terms of providing additional developers and testers.

SOLUTION

Please describe the scope of their involvement in detail.

Arcadia was involved with developing a study data warehouse. We were looking to be able analyze internal data that wasn't necessarily all contained within the same database or in the same format. Arcadia collaborated with us to develop Web service-based APIs [application programming interfaces], using C # .NET, on top of databases that we already had. The data would be residing in a SQL database until they would write the layer that would execute the query from the database. Then the data would be 'packaged' in the right format and delivered to the Web-based application that would consume the data. Arcadia also worked with us to develop the Web-based user interfaces for data presentation and visualization. Those interfaces were developed in JavaScript, with HTML5. They were doing work both in pure JavaScript and in TypeScript. It is a very complex project.

How did you come to work with Arcadia?

I've known the Arcadia team for about seven years. I met them in my previous employment, where I had a similar position to the one I have now. Arcadia had provided us with similar services to the ones that we needed – an application development for internal use. We were very happy with their work so, with my new job, it was rather obvious for me to work with them again.

Could you provide a sense of the size of this project?

The size of the initiative is around $1 million per year.

What is the status of this engagement?

We've had an ongoing partnership with Arcadia for two years.

RESULTS & FEEDBACK

Could you share any results from this engagement?

We don't have hard metrics to share. I would say that the work and results they are able to deliver is on par with what we do internally, so that keeps us happy. We also admire their developers' dedication to the project. Their team has a very good appreciation of our timelines, deadlines, and deliverables. They're willing to work weekends and odd hours to make sure that they meet our deadlines.

How did Arcadia perform from a project management standpoint?

We are happy with Arcadia's performance. They manage themselves very well. We have an overall team manager from Arcadia who oversees their team. They provide us a team. They work with us, they get trained in our business, and they develop an understanding of what we do and why. We have a number of projects that they helped us with. As one project is winding down, there is usually another one that's winding up, so they get transferred from one project to another. This makes it very easy for us to work with Arcadia and integrate them into our internal team.

What distinguishes Arcadia from other providers?

I really like that Arcadia operates like a boutique development company. They provide high development and high-quality services. They don't try to do a lot of volume, but they do pay attention to quality.

They also take good care of their people. Their employees tend to stay with the company. That obviously works well for us, because we invest in training those people in our business, so we like to get more return on that training, and we do.

Are there areas in which they could improve, or things you might do differently?

I really don't have anything that I'm not happy with at this point, so it would be difficult for me to say. If I had to look hard for something, I would probably say that their English communication skills are uneven. The senior developers and executives really have good communication skills, and that is essential in the working relationships. The junior developers typically have a basic amount of English, but they're not as good as you would like them to be. Because they always work in pairs with the senior developers, that has not been an issue.

5.0
Overall Score They're very responsive and very supportive. Communication has always been easy and quick. If I have any issues that come up, they always get addressed and solved quickly. I don't have any complaints.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    Because of our arrangements with them, sometimes they have to depend on us in terms of timing.
  • 5.0 Cost
    Value / within estimates
    They're not the cheapest company, but you definitely get your money's worth in terms of quality.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would highly recommend them. They are very dependable and highly skilled.

Agile e-Learning Platform Development For Education Management Company

"We've gained twofold from working with them [JSC Arcadia]. I'm very happy with our partnership."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2012 - Ongoing
Project summary: 

When an exam assessment provider had an excess of work, they partnered with JSC Arcadia to develop a testing platform and improve their internal processes.

The Reviewer
 
51-200 Employees
 
West Yorkshire, United Kingdom
Keith Myers
Managing Director, BTL Group Ltd
 
Verified
The Review
Feedback summary: 

JSC Arcadia received credit for much of the success and increased productivity the company has enjoyed over the course of the partnership. They earned recognition for their ability to deliver exceptional results, increase productivity, and contribute to customer retention.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Please describe your organization.

Our organization is BTL Group. We provide exam assessment platforms.

What is your position and responsibilities?

I am the managing director of the firm.

OPPORTUNITY / CHALLENGE

What business challenge were you trying to address with JSC Arcadia Inc.?

We had a bottleneck in our development. We had more development to do for clients than we could carry out, so we needed a partner to increase development capacity rapidly. 

SOLUTION

Please describe the scope of their involvement in detail.

Arcadia collaborated with us to develop our assessment platform. We have an in-house development team, and then we outsource part of the development to Arcadia. They worked in combination with our in-house team to develop the product. We have various new features that we're adding to the software, and Arcadia works with us on some of those features. They work as additional capacity, but they've also helped improve our internal processes. We've adopted Agile and Scrum, as well as some of the development software tools that they use. They've helped us improve our internal development processes as well as providing additional capacity.

How did you come to work with JSC Arcadia Inc.?

Arcadia was recommended to us. We have a business partner in the Netherlands who had worked with Arcadia in a previous employment, and he said they were very good in the assessment and e-learning sphere. I went to see them in Russia, then we tried them out with a very successful project. Since then, we haven't been tempted to look anywhere else.

Could you provide a sense of the size of this initiative?

During the last year, we've spent an average of about £60,000, roughly $100,000 a month with them.  During the last 12 months, we have spent over a million dollars. That's ongoing, so we continue to spend about £60,000 a month with them.

What is the status of this engagement?

We've been working with Arcadia for about two and a half to three years [as of July 2015]. Our partnership with them is ongoing.

RESULTS & FEEDBACK

Could you share any metrics or results from this engagement?

Our best metric is that no substantial customer has ever left us. Our customers stay with us because the software is good, but also because we can meet their development requirements. The fact that our customers come back to us is our single best metric. It is difficult to give metrics other than that because Arcadia has increased our capacity by having more people, but they've also increased our own productivity. We've gained twofold from working with them.

How did Arcadia perform from a project management standpoint?

Arcadia Inc. is very good. Did they make some mistakes? Yes, but not big ones. They worked very hard to overcome them. The key thing is that we work closely together, so we don't have surprises. We both know where we are. We don't get surprises, and that's a great thing.

What distinguishes Arcadia Inc. from other providers?

There are other companies, which can provide development services in our industry, but the problem with them is that they also have their own platforms. Our worry is that the work they do for us will then end up on their own platforms, and they end up competing with us, whereas Arcadia are purely a backup house. They don't have their own products, so there's no chance that they would compete with us. I can share information and development with them completely.

Are there areas in which Arcadia could improve?

I'm very happy with our partnership. We haven't had any crisis points in the relationship where its continuation should be in doubt. It's worked with us very well. We get some things wrong – we do, they do – but we work very closely together and fix them together. There's nothing substantial that I'd change over the past two and a half years.

5.0
Overall Score They've helped not only provide capacity to us, but they've helped us improve our internal processes. That's a benefit that I wasn't expecting.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We work in an Agile way, so generally they meet deadlines but, in Agile, you keep to the deadlines and you cut the spec, if necessary. They're very good. They're better than my in-house team.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We invited them to our user conference and meet some of our existing customers because we are happy to recommend them. We've already recommended them to clients, and we'll continue to do so...I'm very happy with their performance.