Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Right now, we really don't have any metrics. Since Aptitive started working with us, we were able to expand our current architecture and quickly support it whenever an issue arose. The quality won’t be at 100%, 100 percent of the time during the process, but we usually find that they are able to pinpoint and correct any issues.
How did Aptitive perform from a project management standpoint?
We worked directly with developers from Aptitive and I worked directly with the team. We don't have a project management office, so we adopted Aptitive’s recommendations. Aptitive used their own project management tool, Asana, and we also worked with them onsite.
What did you find most impressive about Aptitive?
They have a strong team in terms of technical skills and they are also easy to work with. They collaborate well with the team and with our different users. In general, our business community really likes collaborating with them.
Are there any areas Aptitive could improve?
I personally would like it if they could simplify their design. For instance, we only have 2 internal states in my company. What we have come to realize is that when Aptitive finishes a project, it’s hard for us to support their complicated systems. I would like for the deliverables to be easier to manage internally. I’d suggest they put future production support in mind when doing a design. The documentation generally has been lacking in all of the IT projects I've had. Documentation is always the first item to be ignored and the last to be delivered. The design is sleek and smart, but it will be hard for me to find someone who can support it quickly.