Sydney Mobile Application Development Service

AppsFirm is a Mobile Application Development Company based in Sydney Australia. The designers and developers at AppsFirm have many years of experience and the expertise to deliver the best digital solution for you. If you want to get ahead of the competition, hire us and we can design a highly optimized website and Mobile Application for your business. We will construct a digital solution that will increase your sales and allow you to stay steps ahead of your competitor.

 
$10,000+
 
$50 - $99 / hr
 
10 - 49
 Founded
2014
Show all +
Parramatta, Australia
headquarters
  • 101 George street
    Parramatta 2150
    Australia
other locations
  • 135 King Street
    Sydney, NSW 2000
    Australia

Portfolio

Vision Care Survey is an iPad Application

Vision Care Survey is an iPad Application used by the Staff across Sri lanka. “Customer satisfaction” is a crucial aspect of your business that you need to assess continuously if you want to survive and thrive in the long term. Customer satisfaction surveys are valuable tools that help businesses discover the level of satisfaction of their clients with the company’s products or services.

Mobile App

Features

Collect customer feedback.

Collect staff performance and Reviews.

Collect customer details.

Generate reports.

Reviews

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iPad Application Dev for Eye Care Clinic

"Their proactive work culture was impressive."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. - Dec. 2017
Project summary: 

Apps Firm developed an iPad app that collects customer information and staff reviews. They also built its administrative backend.

The Reviewer
 
5,001-10,000 Employees
 
Colombo, Sri Lanka
Samantha Perera
Managing Director, Vision Care
 
Verified
The Review
Feedback summary: 

The app boosted customer satisfaction by 30%, attracting a wide variety of responses and motivating employees to improve service. Apps Firm was aggreeable, communicative, and dedicated. They took the time to deliver the most effective solutions possible.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Vision Care is the market leader in eye care and hearing solutions in Sri Lanka. Our fully qualified professionals conduct comprehensive eye examinations with state-of- the-art equipment at one of our 50 outlets. I'm the managing director of our Colombo branch, mainly managing our technology and innovation departments. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Apps Firm?

Customer satisfaction is our main priority, so we hired Apps Firm to develop an iPad app for all our branches.

What were your goals for this project?

We wanted to build a survey app. Customer satisfaction surveys are valuable tools that help businesses determine the success of their products or services.

SOLUTION

How did you select this vendor?

We searched the industry for local mobile application developers. We shortlisted five vendors, shared our idea with each one, and selected Apps Firm because they were professional from the beginning. 

Describe the project in detail.

It's a staff satisfaction survey app with many features, including multilingual capabilities, reporting tools, notifications, and business intelligence databases. We can also collect customer feedback and details, and compile staff performance review. The project consisted of two components: the app and the administrative backend. They provided a reasonable statement of work and drilled down into the details of actionable items.

What was the team composition?

We explained the project to their agent in Sri Lanka. They assigned a project manager, whom we approved, but we mainly communicated with the team lead. The project manager introduced me to the development team.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

This project was a complete success. Many customers used the app after receiving our services. Our staff was motivated because they knew their actions would convert to numbers in the report. They identified many issues and problems that we didn't know about. We improved customer satisfaction by 30% in a short time.

How effective was the workflow between your team and theirs?

Apps Firm was friendly. It was easy to communicate with them because they used a management tool. We rarely sent direct emails because this system was so sophisticated and useful.

What did you find most impressive about this company?

They met our business requirements and suggested better approaches. Their proactive work culture was impressive. They always did their best rather than using the cheapest solution.

Are there any areas for improvement?

Everything went smoothly, so we were happy.

5.0
Overall Score Overall, we were very happy.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They completed the project before the deadline.
  • 5.0 Cost
    Value / within estimates
    It was a reasonable for such a complex project.
  • 5.0 Quality
    Service & deliverables
    It was first-class. They built a clean, attractive UI.
  • 5.0 NPS
    Willing to refer
    I'm very likely to refer them.