What evidence can you share that demonstrates the impact of the engagement?
The app is now published on Google Play and the App Store. I’m happy with the outcome. In the middle of development, I was seeing the results on a personal basis and consulting some other actual customers or target audience.
There were times that I needed to change the requirements. I’m impressed with how Applikey managed to deal with ambiguity and complexity of some of the tasks. They were able to adjust their timeline and still able to meet my goals and expectations, and align with our overall objective for launch, for example, testing with customers as part of the beta testing.
How did Applikey perform from a project management standpoint?
I’m quite impressed with their diligence and professionalism. It's not like you’re working with one person; instead, there’s a whole group of individuals on the project.
We use Trello, Slack, and email to communicate. This was helpful because it’s really clear where we’re at in the project. We have the transparency and visibility in that regard.
What did you find most impressive about them?
Their key strength is being candid. There are times I provide requirements in layman’s terms and is able to explain those things would affect the backend, and what it would mean from a development perspective. They’re candid enough to provide us the clear picture and the hours that would be needed. For example, if I request a specific task, they try to provide an analysis, the budget, the hours, the minimum and maximum time that it would take, as well as their potential improvements on that idea. They provide us with a fresh view on our blind spot.
Another strength is how they deal with ambiguity. This project was not very easy. There’s a lot of marching algorithm that had to be employed, such as with increased usage of text in the password and verification security for the payments as well as finding the best way. They’re able to manage those ambiguities.
The third thing I was impressed with is the technical knowledge. There were times that I didn’t have a strong background in the cloud. We’re looking to the DigitalOcean, AWS Cloud, and other services available out there that potentially we can employ. They’re able to do some research and provide us with feedback on the pros and cons of different services. As a sponsor, I need to make a decision on what would make sense for the business. They’re candid, they deal with ambiguity, and they have good technical knowledge.
Are there any areas they could improve?
Early in the stage, they upgraded their developers. Given the size and complexity of the project, I think they realized they needed to assign more A+ developers in order to make the project successful. I’ve seen an improvement in the quality of the work.
Their designers have also improved. Initially, we had to define the expectation and how the designers could implement that idea. That has the potential need for improvement. Overall, it’s what you’d expect from a service when you hire a company. The hard part here is everything is evolving and moving. Consistently investing in improving the project management and efficiency in communication would be good. It would also be nice if they had weekend availability and were available 7 days a week as opposed to 5.