What evidence can you share that demonstrates the impact of the engagement?
The platform allows us to deliver our services. For example, one state mandates that coaches go through our platform. From a value perspective, we couldn’t do what we do without the software their team built. That result speaks for itself.
By far, they’re the best offshore vendor that I’ve encountered. It’s like night and day.
They also made the app portable, making it easy for us to migrate our services to different systems. In the past, I’ve worked with vendors that built solutions with internal services or without much documentation. Migration, therefore, took a lot of effort.
Applaudo was cautious and left us in a position where the actual technology was portable between systems. There was a minimal amount of effort required to make the platform work somewhere else. Migration can be a sensitive process, but their responses have been helpful and professional.
How did Applaudo Studios perform from a project management standpoint?
I can pick up the phone, send a Slack message, or email them. They have a hybrid onshore and nearshore presence, which is convenient for us. For most of the year, we’re in the same time zone Their team’s online when I’m online, which means they’re responsive.
Their communication skills are excellent. They continuously reach out to us throughout the maintenance phase. Their team is flexible with their consultants’ availabilities unlike most companies, which give ultimatums about using or losing a consultant’s time.
What did you find most impressive about them?
Their team has impressive Cloud and solution hygiene. When they named files in our Cloud, they were highly consistent. With all of their tasks, their team followed obvious best practices. It was easy to follow their progress and decision processes because they were consistent within our environment, which speaks to the ease of portability.
Are there any areas they could improve?
I haven’t run into much friction.