What evidence can you share that demonstrates the impact of the engagement?
We haven't experienced any issues with downtime or security since we've been working with ANiMODUS. As a software company, we don't have a massive number of employees on staff. The VMware infrastructures and colocation server farms they set up, architected, and guided us through have been hugely successful.
Anecdotally, one of my business partners and I were on a cruise our database server had a problem, and our backups weren't on. While we were communicating from the cruise ship, ANiMODUS assembled a team to piece together SQL server backups and restore our hard drive.
The team went far above and beyond our planned day-to-day operations. They saved all of our client data while we were away. It seemed miraculous. I consider that experience to be a major success.
How did ANiMODUS perform from a project management standpoint?
I'm 100 percent happy with ANiMODUS's level of responsiveness and coordination with our team. They performed well from a communications standpoint.
What did you find most impressive about them?
It all comes down to ANiMODUS's extensive knowledge of the IT space. They're thoroughly informed about all the services they provide, from VMware infrastructures and firewalls to setting up server farms and dealing with desktop issues. I appreciate how well they handle all our problems since I don't want to have to.
Are there any areas they could improve?
I’d need to know more about what they want to accomplish to give them recommendations.
Do you have any advice for potential customers?
Establish an open and transparent relationship with ANiMODUS. Tell them exactly what your issues are and don't hide anything. This advice applies to anyone who plans to start working with an IT services provider that's trying to help you. Gary and his team are very honest and will tell you what they can and can't do.