Could you share any statistics or metrics from this engagement?
It's hard to validate someone putting a website up because what they're responsible for is the technology and the imagery and all that – how it's laid out. They did exactly what we requested of them, and they did an excellent job. When we went to migrate it off our old platform to our new hosting center, it was seamless. The performance is three times faster than it was, especially on our blog site.
How did Angle180 perform from a project management standpoint?
They kept us informed. We had milestone dates to hit and those were attained. We always had a weekly conference call to talk about where we were at and what we liked and didn't like. During the course of the project, which I think was maybe four or five weeks once we actually got it started, the communication was constant. There was no catches or surprises at the end. It was a smooth transition throughout the whole process.
What distinguishes Angle180 from other providers?
The key things are accountability, responsibility, and quality of work. If I have a question I'll get an answer from them within three or four hours, and that's fine. When there's an emergency, when we've had some issues, they are addressed in a prompt fashion. Even though we're hosting with someone else, we still have security issues that Angle180 is able to address. They have always maintained the site, so that might be part of the reason why we have so few issues.
I can trust the team and I have confidence. I think those are the two keywords: trust and confidence. That's hard to do nowadays. People promise you the world and deliver half of it. They'll deliver it, and if there's something that can't be delivered, they will come back and say, "We gave it our best shot. This is the best we can do." I can't think of a situation where that has happened, but that's the mindset. If they could lose money on a project just because they're trying to make the customer happy, they probably would do that.
They are always accountable. I have confidence when I make a decision. I know it's going to get done. They've got a proven record that when you ask them to do something, they do it, and they do it to the best of their ability. You can't say that for many companies.
Is there anything Angle180 could have improved or done differently?
The only thing that I would say is that they don't do everything that you ask them to do. They don't do hosting, they don't do Oracle databases, and they don't do Java development. There is a limit as to what any company can do but, for what they do, they're excellent.