What evidence can you share that demonstrates the impact of the engagement?
Our annual growth ranges from 20%–30% for the last four years. It was 22% last year, and 23% the year before, so our growth has been high. Our presence on the web is a reflection of our success.
How did Andy Kuiper perform from a project management standpoint?
Andy's been fantastic in helping us every step of the way. He uses Basecamp for all aspects of project management. It allows all key stakeholders to work and communicate in one place, and helps him keep track of his team. In this way, we could see when someone had a project, what tasks people were on, and when a project was completed through email updates.
What did you find most impressive about them?
He is very personable, trustworthy, and patient. These characteristics are important to me personally. However, what counts for SEO are the results, and Andy delivers results.
As an owner of a client-facing business, I’m used to face-to-face contact. The SEO world doesn’t utilize this approach to communication as much, so I appreciated how clearly he communicated over the phone. He was always patient with everyone, keeping in mind not everyone is computer savvy. He’s articulate and easy to follow as well as patient and knowledgeable. A clear indication of his work is that if you conduct an online search for "SEO Calgary," he'll rank either first or second. If you can rank first or second in the SEO world within your own industry, which is incredibly competitive, it most likely means you know your stuff.
Are there any areas they could improve?
No, he's great. There's nothing that I would change at the moment.