Software Solutions to Transform your Business
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Andersen is a company with 3300+ developers, QA engineers, business analysts, and other software development professionals. We've been on the market for over a decade already and today represent a large and mature organization, which meets the highest standards and excels as an advancing and reliable business. Since 2007, we have cooperated with globally-known companies, delivering complex projects and gaining immense experience we can apply to your IT initiatives. Our processes are well established and make it possible to start a new project within as little as 10-15 days.
We would be happy to help you achieve the best possible IT outcomes which would meet your business needs, share our expertise tested by the world's top corporations and our passion for excellence.
Large enterprises and SMEs choose Andersen, relying on 100+ positive and confirmed references from all over the world, a vast number of diverse resources, a complete internal quality control system, and our deep business domain expertise:
- Financial services: our dedicated specialists help financial companies automate their business flows and implement innovative software systems in FinTech, Banking, Investment, and Insurance.
- Logistics: our in-house IT specialists have tailored their expertise in logistics and supply chain, and are willing to contribute to your custom-made order, transport, warehouse, or inventory software.
- Healthcare: our IT professionals help create and improve various EHR/EMR, TeleHealth, remote patient monitoring, and other health information management systems to ensure a seamless patient experience and exact accuracy.
Andersen's IT talent pool is made up of skilled and experienced industry experts. Most of them have taken part in large enterprise software development projects such as Siemens, S&P Global, Ryanair, IHS Markit, TUI, Johnson & Johnson, T-Systems, and many more.
headquarters
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Focus
Portfolio
Samsung, Johnson & Johnson, GlobePayroll, Siemens, Ryanair, Media Markt, TUI, Marvel, IHS Markit, BNP Paribas, FTI, Parabellum, S&P Global, T-Systems, Universkin, Exigo and more
Medical Solution for a Skincare Provider
About company
Company is a revolutionary skincare provider with science-based approach to skincare
Project overview
Andersen has provided development services to the manufacturer of skin-care products, whose revolutionary tool allows for conduct of a deep diagnosis of skin condition and related diseases with a further treatment routine.
Solutions
In close cooperation with Andersen analysts and engineers, the skin-care company has been able to develop an innovative range of personalized solutions that would significantly improve a patient’s skin condition within just 5-6 weeks of routine.
Results
- successful stabilization of the system
- launch of a customized online store for patients
- made integration with the third parties: online payments systems, deep redesign and functional expansion of the doctoral platform
- delivery tracking system, consumer reviews system
- made integration with CRM-system
- applied new library for admin panel
Retail-Specific Set of IT Tools for a Wholesaler
About company
A European chain of stores selling electronic appliances with a total area of 8,000 square meters in 750 locations across the continent.
Challenge
The company needed technical solutions to solve the following challenges: aggregation of the product and stock-level data from each location, gathering of customer feedback to improve the loyalty program, streamline of the recruitment process, and refresh of the software for self-service-terminals.
Solutions
- software that aggregates information of product and stock in all the company’s retail outlets for the online-store in real time;
- system of surveys and questionnaires, data from these surveys is combined with purchase history and search requests to create a more personalized experience;
- store content filling system, a coupon system, a dynamic website menu for ease of use;
- support of a so-called abandoned basket: if there are goods in a virtual basket and no activity, a user receives a notification about their incomplete purchase;
- software for self-service terminals with a user-friendly interface and a lesser amount of steps needed to make a purchase;
- online recruitment portal, where job-seekers can easily apply to current vacancies.
Results
- the integration of real-time stock availability into the online store increased online sales by 14% within the first 6 months;
- 20% of customers opt to use the refreshed self-service terminals, thus reducing the burden on in-store staff;
- take-up of the new and improved loyalty program increased by 17% within the first 3 months, and the questionnaires continue to generate actionable feedback;
- the new recruitment portal increased the number of applicants for each role by 40% and helped to create a database of potential candidates for future vacancies.
Software for Monitoring over Legislation Changes
About company
An international banking group, the world's 8th largest bank by total assets, which currently operates in 77 countries.
Challenge
The customer needed a solution for legislation changes monitoring, which should be universal and user-configurable to be equally successful in countries with different legislation, mindsets, and living standards.
Solutions
- an application with AI and ML components, which is able to process all incoming documents at a fast speed;
- an ETL module to instantly load provisions to the system, and the implemented algorithms automatically recognize useful information.
- a special computational platform in order to calculate and monitor dependencies, risks, etc.;
- electronic document flow, business-processes modeling and managing of them, management and synchronization of data.
Results
- toxic assets share is decreased by 7.3%;
- ROI of the project is estimated at 124%;
- the application is able to process a document of 500 pages within 2 minutes, while a person would spend no less than a week.
All-in-One CRM System to Manage E-Sales Operations
About company
Company is a Platform as a Service for direct selling companies.
Project overview
The developed platform is a large CRM system used in the field of direct selling of various goods and services. The system consists of numerous modules and is designed to automate business processes and improve the efficiency of employees and contractors of the company. The system allows the user to create an IT-solution that can be customized and adapted to their company and its needs. It can be a catalog, an order management system, an event adjuster, and other solutions that a client needs.
Solutions
The architecture implemented by our developers significantly speeded up, automated and simplified the work of the application for clients, as well as reduced costs, optimized the accounting of goods/orders/contractors and increased sales. The delivered product helped the customer increase its market share and attracting new clients. After the launch of the system, the customer satisfaction score reached 87%.
IT solutions for Mercedes-Benz Cafe
About company
Mercedes-Benz is a German vehicle brand known worldwide for its luxury vehicles. In 2018, Mercedes-Benz was the largest seller of premium vehicles in the world, having sold 2.31 million passenger cars.
Challenge
As the government of Moscow took a decision to remove all the car dealer’s showrooms from the city center, the company needed another way to maintain its brand presence in Moscow, where its potential customers concentrated most. The possible solution to the problem became the concept of Mercedes Me Café.
Solutions
- implementation of the concept in the form of an isolated software for Windows OS, with its own browser, social networks, email clients;
- introduction of the possibility to order meals and drinks, pay bills, interact with the multimedia marketing materials;
- development and integration of the AI-based system that suggests a user the most suitable car based on their appearance identification: age, sex, clothing style and color, hair color, mood, etc.;
- introduction of the possibility to play games, branded in the Mercedes-Benz style, on the touchscreens;
- implementation of other beautiful and interesting interactive elements that draw the visitors’ attention to the brand.
Results
- almost 25% of the cafe visitors signed up for a test-drive of a Mercedes car suggested by AI;
- Mercedes Me Café in Moscow has become an effective instrument of attracting new clients, which led to the appearance of similar Cafés in Hamburg and Beijing;
- within the first six months, the number of Café visitors reached 70,000;
- the number of sold cars has grown by 6,000 per year.
Management and Search for Standards Platform
About company
A global leader in information, analytics, and solutions for the major industries and markets that drive economies worldwide.
Challenge
One of the problems many engineering companies face is electronic components management: obsolescence, counterfeit products, and the risks of violating environmental laws continue to grow, which causes losses in profits. Another challenge is information search, as engineers waste up to 40% of their time searching for information.
Solutions
- a database of over 500 million elements, which is regularly checked and supplemented;
- a platform that provides a single point of access to the most important information - the system includes an extensive library of more than 135 million documents;
- software is equipped with multi-language understanding, text understanding methods, context-sensitive help.
Results
- the platform has been implemented to more than 10,000 key customers in over 50 countries;
- the platform for searching and managing standards allows companies to reduce costs and the amount of time that engineers usually spend on research and design by 30%;
- in some companies, productivity increased from 30 minutes to 2 hours per day per one engineer, which is 600,000 US dollars annually in the form of savings per 40 engineers.
Logistics Blockchain-Based Platform
Company
Company is a global leader in providing a powerful data and technology platform for personalized development.
Project overview
Owing to the potential of blockchain technologies and AI, the resulting logistics IT platform enables shippers to automate monotonous workflows, optimize business processes, detect bottlenecks, and identify logistics process challenges. On top of that, end-users can monitor and overview shipment activities in real-time.
Andersen’s team played two roles while working on the IT tool. On the one hand, the customer wanted to make the system more stable and user-friendly. Thus, they needed to expand their development team and get access to our IT talent pool possessing solid expertise in the field of blockchain. On the other hand, the customer lacked testing procedures and policies. As a result, the customer had to deal with multiple bugs and defects. Andersen’s team helped the customer to set up QA processes.
Solutions
While working on that IT project, Andersen's team focused on designing and building a clean and user-friendly API as well as a range of robust, scalable, and high-performing enterprise-grade microservices. Another development task was all about applying cutting-edge P2P protocols to deliver a safe and decentralized solution.
As for the testing process, such procedures were set up from scratch. Our QA experts successfully designed a testing strategy, built a traceability matrix, and introduced a test reporting process.
Event Management System for Entertainment Industry
Company
Client is a company that provides innovative business networking solutions.
Project overview
Our customer is a company engaged in managing business events. The company’s activity caters for thorough organization and optimization of every single aspect and hence requires software that would automate the business processes, as well as store and edit all the necessary information. Also, there was a need for a software solution to manage the customer’s extensive client base. The development of this solution was entrusted to the Andersen team.
Solutions
- We established the QA process and normalized the communication between Dev and QA teams
- The application was covered with test documentation
- We made Andersen’s pool of real devices available for testing
- We automated testing process and implemented a script that automatically creates bugs from failed tests
Results
- Effective early time testing reduced risks of producing defects
- Over 90% test coverage of the application
- We set up continuous testing with nightly runs of regression tests
- Positive feedback from end users
Software for HR Management and Payroll Accounting
About company
The company is engaged in producing solutions for automating labor-intensive payroll accounting and HR-management processes.
Challenge
International companies face difficulties in personnel management and payroll accounting in accordance with the regulations of each particular country, spending a lot of money on various software and corresponding specialists.
Solutions
- a single software solution consists of several interconnected modules, besides, we created a mobile app where the most commonly used functionality is available;
- HR-module with well-structured information about employees, different documents and notification templates, with a possibility of monitoring KPIs;
- payroll accounting and data analyzing module that allows changing parameters for the payroll, monitor the amount of social contributions paid from salaries, view the dynamics of payments, assign additional payment or exclude a day from the payment in just one click.
Results
- after 6 months from release project ROI is above 130%;
- payroll accounting speed optimized and it’s 64% faster now;
- the cost for the accounting department and HR-specialists is reduced by 20%;
- the solution can support 20,000 users at a time and perform up to 1,000 accounts per minute.
Car Rental Application
About company
A European company with a simple but innovative approach to car rental.
Challenge
The task was to build a car rental system capable of all the functionality common for other such systems with two conditions: the system should be keyless and highly intuitive.
Solutions
- a car rental platform consisting of a web admin part and a cross-platform mobile application that allows clients to rent a car for a certain time, book a car in advance, choose a car by several parameters such as class, cost, size, fuel, location, etc.;
- the use is simple: a user installs the application, registers, adds their ID and driving license information, finds the closest location to pick up a suitable car. Once the car is chosen the user receives a key-password which allows them to open the vehicle via Bluetooth;
- the application will help the user to find the closest and therefore most convenient place to park the car after finishing the trip. Payment is processed post factum.
Results
- the system positively stands out from the huge amount of similar products;
- the possibility to choose a car by class, cost, size, fuel, location, etc. increased the number of clients;
- the implemented car door lock system provided additional protection from the car thefts.
IT Improvements for Travel Services
About company
The FTI Group is a German travel group. The parent company FTI Touristik GmbH, based in Munich, operates and has around 90 subsidiaries worldwide. The group employs 12,000 staff worldwide and is the fourth largest tour operator in Europe.
Challenge
Improvement and optimization of the language school website, voucher implementation, redevelopment of the official website modules, and development of a cross-platform mobile application for more convenient usage.
Solutions
On the backend, most of the development was on TYPO3, which is a well-known German CMS. Frontend was Vue.js and Node.js. A lot was done using PHP. Also, we provided some design services like UI/UX specialists.
Results
Andersen has delivered four subprojects to the customer, and all of them have already produced positive results. Leading to an increase in customer loyalty and 16% of new clients. The work on the language and the main website’s performances has significantly increased the traffic. Switching to a new email provider resulted in significant cost savings. The new mobile application and voucher implementation ensured the convenience of the company’s services.
EHR System for Clinics
About company
A software solution provider that helps to improve patient care at various healthcare facilities through their EHR product suite.
Challenge
The customer’s company was interested in making improvements to its electronic health record system for clinics - a web-based version of their existing EHR-system, an electronic medication administration record system to minimize the risk of prescribing conflicting drugs or treatments, and an electronic document management system.
Solutions
- a web-based version of the existing EHR-system that contain a patient’s medical history, diagnoses, medications, treatment plans, immunization dates, and test results;
- an electronic medication administration record (eMAR) system to minimize the risk of prescribing conflicting drugs or treatments and created an electronic document management system (DMS) for organizing and storing different kinds of medical documents.
Results
- the solution optimized the work of the staff and significantly increased their KPI (+49%);
- with the help of the integrated systems, the customer’s company managed to increase the quality of its medical services, which resulted in an increase in customer loyalty and attraction of new clients (+14%)
IoT-Powered Health Tracking Tool for Medical Staff
About company
The customer, Emfit, is a manufacturer of devices for contactless tracking and measurement of vital health parameters.
Challenge
Before approaching Andersen, the company developed some portions of the app. The resulting solution, however, functioned incorrectly. The customer also lacked the capabilities to manage the system. Along with that, it was necessary to automate the solution based on user requests.
Solutions
- an IoT tool functioning on a ballistocardiography basis was developed;
- the tool connects with ferroelectric sensors to obtain a graphical representation of a human body's repetitive movements;
- this way, it collects a wide range of health data;
- medical personnel is immediately notified in case of emergency;
- sleep statistics are analyzed based on the data collected.
Results
- proper assessment of heart muscle recovery levels is ensured;
- the resulting API can be used for academic research;
- patient indicators are recorded seamlessly and remotely;
- 89% user satisfaction rate;
- 20% increase in data accuracy.
Web Tool for Logistics Companies and Customers
Project overview
The project's objective was to create a platform of the highest possible quality and capable of matching the requirements of a wide network of shippers, suppliers, retailers, cargo recipients, and carriers. To resolve this IT challenge successfully, the customer approached Andersen as a partner with an extensive track record and industry-specific expertise to augment its in-house software development team.
Solutions
In close collaboration with the customer, Andersen successfully accomplished its ambitious mission. We helped them to digitize their logistics business via modern solutions made easily available for multiple end-users. We also contributed to optimizing the platform performance and extending its functionality
Our team has been involved in the development of several solutions. One of them was a platform for Time Slot Management via which 23 million time slots are booked every year. On top of that, it can optimize the efficiency of warehouse functions as well as significantly reduce the waiting time for trucks.
A lot of work was dedicated to the back-end software development portion. The purpose of those activities was to ensure projects' real-time visibility and effective functioning of the customer's hybrid mobile apps. Further, Andersen was entrusted with ensuring security, authentication, SSO, and authorization.
Our cross-functional team also assisted with creating a reporting system (the latter stores documents in a centralized fashion and links them directly to the relevant transportation units) and a freight bid management platform.
Enterprise-Level App to Compare Grocery Prices
UX-research
Having gathered the requirements for the product from the customer, we started a thorough investigation of the stores, the goods of which would be compared in the future app. Particularly, we focused on the assortment of goods, their prices, deals, and discounts. In addition, we studied consumer reviews on both stores to figure out the direction we should follow.
UI-system
When creating a user interface, we followed the principles of minimalism, simplicity, and attractiveness. Practically, it all was about the following direction: minimalism in colors, buttons, and icons, simple and intuitive navigation, and the use of delicious-looking food images.
Internal Workflow Tools for a Tourism Company
About company
World-leading British-German tourism and travel company.
Project overview
Intending to make client services more user-friendly, our team developed four effective projects from scratch and assisted in improving the service for transforming data obtained from various resources. In addition, we provided advice on design engineering, which helped to significantly increase the conversion rate on the customer's website. Andersen’s design team paid particular attention to intuitive navigation, simple controls, and the user-friendly look and feel of the projects delivered.
Solutions
Andresen provided multitasking specialists who assisted in the development of internal projects, working in several directions at once. The provided solutions allowed the customer's employees to interact with the company's database faster, manage content, and quickly reply to market needs. In addition to these tech issues, the resulting solutions are notable for their convenient, optimized, and streamlined UI/UX. As an outcome, the end-users now feel more engaged, satisfied, and effective at work.
eCommerce Tool to Order Meals during Sports Games
Challenges
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Increased risk of missing a defect into production due to the absence of testing.
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Support of the app on various iOS and Android devices without crashes.
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Due to the lack of internal expertise the customer required Andersen’s assistance in automating the QA processes for iOS and Android development.
Solutions
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Introduced a QA team of Senior QA specialists into the client's project to set up the testing process and activities for defects prevention to production. QA workflow was included in the SDLC process, tuned communication between Dev & QA teams.
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The testing was carried out on every required device (iOS and Android). All features were covered with test documentation. We have set up and are keeping the knowledge base in Confluence up to date.
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Set up automation testing process, configured TestRail integration with CI system and Jira for a clear vision of test coverage of every feature.
Project results
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Decreased risks of missing defects to production through set up testing process by 90%.
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Prevented the app from crashes by increasing the testing coverage with a pull of iOS and Android devices.
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Reduced the time needed for regression testing of the app by 5 times through introducing automation testing.
Dental businesses IT solution
About company
TaskDent is a Texas based dental care provider dealing with large volumes of medical and business data. The CEO has reached out to Andersen for a reliable solution needed to securely store sensitive records that would be instantly accessible from any business location.
Originally, TaskDent used spreadsheets to keep its dental and business records. However, there was simply too much heterogeneous data that could not be handled and effectively processed this way.
Project details
An advanced monitoring dashboard with a user-friendly interface to provide all-in-one platform, accurate, and timely tracking of healthcare business numbers. The platform is capable of receiving and arranging data from all of its industry-specific data sources and websites, and provides for effective management of accounts, revenues, expenses etc. Andersen’s task was to ensure that the solution is able to obtain, store, process, and provide easy and HIPAA compliant access to multi-faceted data. The number of data points is plenty, encomassing physicians and their performance, patient medical records, healthcare facilities and their incomes, expenditures, etc.
App functionality
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Keeping track of income, expenses and overall financial status ensured by up-to-date metrics and analytics algorithms
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User profiles and accessibility rights defined by admins only
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Intelligent structure of calculations and charts based on the uploaded numbers
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Convenient data input - manual or automated upload - and reports generation based on this data
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Assignment of Daily and monthly tasks to prevent any discrepancies
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Increased scalability as well as simpler intergrations and migration due to the AWS-based data
Class Action Web Application
UX-research
Since the application was meant for internal use, our first step was a thorough study of internal processes, as well as the work of employees, difficulties, and inconveniences they face while performing daily tasks. Besides, we studied 4 similar applications and websites to provide the customer with the best possible solution for their business needs.
UI-system
When developing the software product, we took into account all the requests and demands of employees. All challenging processes were simplified with the help of the professionally created interface, leading to an increase in productivity, efficiency, and speed of performance.
An energy data management system
Project overview
Andersen was approached by a company operating in the energy sector. This large-scale business runs 45 subsidiaries and four affiliated firms with 3,500 employees. The chief goal of the company is to transmit and distribute electricity. It is not an exaggeration to say that 50% of electricity produced globally is managed via the company's products, services, and facilities.
Namely, the customer helps its clients — i.e., energy producers, public and industrial grid operators, and transformer manufacturers — with smart solutions and tools to control load flow and power quality for a seamless power supply. The range of products includes on-load and de-energized tap-changers, innovative sensors, automation technology and analytics tools, and digital solutions.
Andersen was entrusted with building a data management and processing system to support the customer's global operations.
App functionality
The result of Andersen's effort can be described as an enterprise-grade application collecting data from electrical transformers and generating reports based on it. With this solution at their disposal, the customer's employees can quickly obtain graphs and tables covering the risks of transformer component failures, as well as recommendations based on those risks.
The tool built by Andersen is, in particular, notable for its ability to work with images. It can upload, download, delete, rotate, drag, drop, and add them to reports. As for the range of available file formats, the tool offers PDF, CSV, and XLSX files.
Finally, this solution displays all data-generation transformers on the map and can function offline thanks to a special library that synchronizes the database and IndexedDB data.
A Back-End Middleware Platform for Logistics
Project overview
Andersen was approached by a woodworking company. The company was determined to keep up with the latest industry trends and follow the best practices to be as globally competitive as possible. Therefore, they made the decision to build reliable fleet management software (FMS). With it at their disposal, they intended to fully automate their document circulation processes and significantly simplify their overall workflows.
About the project
When Andersen was contacted by the company, they already had the initial version of the logistics management solution built. That IT platform was developed by their in-house tech team and subsequently refined by a third-party vendor.
However, the first version failed to attain the goals set. The customer was still facing numerous challenges generated by the platform's performance and extensibility. As an outcome, endless time-consuming operations and the high costs of implementing features made it clear that the business needs a brand-new app to improve usability and ensure a personalized UX.
We were entrusted with becoming the customer's strategic partner and assisting them with the reinvention of their plans and product. Owing to our deep expertise in mobile and SaaS AWS LaaS-based development – as well as in DevOps consulting services – Andersen turned out to be a perfect match to develop an Android mobile app and cloud-based middleware.
Project results
Andersen made the quickest possible progress to implement the solution and let our collaboration with the customer gain steam. Thus, we swiftly deployed the required cloud-based system and transferred several mission-critical services to it. As an result, the customer company has found itself in the right position to run the functionalities in the full production mode.
Overall, the improvements that Andersen delivered have increased client satisfaction rates and boosted the customer's competitive edge.
Reviews
the project
Custom Software Dev for a TravelTech Startup
"They have a really confident project manager who came through with a very professional and cleanly structured process."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the founder and former CEO of a travel tech startup. I’m in charge of our company’s main product, specifically the R&D, software development, and project management around it.
What challenge were you trying to address with Andersen?
Andersen is providing us with resources that help develop our product’s backend and UX.
What was the scope of their involvement?
Andersen provides individual resources who are part of a larger, mostly remote team setup. They are part of the development process where they have to perform like a normal employee. Together with these resources, we’re building our initial product and bringing it to a sales-ready level so that we can use it with clients. They help us with UI/UX design, software development, and Python backend development.
What is the team composition?
We have three people from Andersen working with us. They have provided a fourth resource, but there has been a switch due to the Invasion of Ukraine. One of the guys is based there and is limited in his capacity right now. From their side, we have UI/UX designers, software developers, and backend engineers who mainly work with Python.
How did you come to work with Andersen?
I came across their newsletter years ago. Sometime later, we experienced a resource gap when our outsourcing agency in Lithuania struggled to find Python resources. That’s when we reached out to various agencies, including Andersen.
We received info from those agencies, and we vetted all the profiles in a normal recruiting process. In the end, we chose Andersen because they delivered the best available profiles and because they had a really confident project manager who came through with a very professional and cleanly structured process. They also have a German entity that can communicate in Russian, German, and English.
How much have you invested with them?
With about 20–25 people involved, we have spent about $2 million.
What is the status of this engagement?
They started working with us in September 2021, and it is an ongoing partnership.
What evidence can you share that demonstrates the impact of the engagement?
They’re not necessarily delivering a product for us, but they have helped us build and launch the product. It’s normal for some issues to come up since we’re dealing with people, but in general, they have delivered what we expected from them and at a very good cost. If we compare the output to the daily or hourly rate, it is really attractive.
How did Andersen perform from a project management standpoint?
We have a scrum master that handles all project management, including the business and contractual parts. We do a monthly review where we discuss where we are standing, how each resource is performing, and whether we need additional resources. Andersen is very engaged when it comes to that, and it has all been very good.
What did you find most impressive about them?
Andersen has an impressive professional approach to outsourcing. The whole process and the whole administration have been really good.
They always provide a clear contract with clear requirements of what they need and don’t need. They’re strict about their terms when we negotiate, and they don’t simply give in. Everything is really straightforward, and the project management team, especially our project manager, is really helpful. To sum it up, they have great accountability.
Are there any areas they could improve?
The only constructive feedback we have is related to the individual resources or the profiles that Andersen produces. However, we vet all candidates like in a normal recruiting process, so there isn’t much room for them to wiggle. They can only produce the profiles that are out there, so it’s okay.
Do you have any advice for potential customers?
The key thing is how you treat them and integrate them into your own team. Bring them into your system and processes and acquaint them with your standards. You’ll also need a clear understanding of your product, what you want, and what deliverables you need. I think that’s part of the recipe for success when working with them.
the project
Website Development for Commercial Printing Company
"I am 90% satisfied with Andersen's work thus far — they've exceeded my expectations."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I am the digital marketing director, web developer, and product manager for an e-commerce publication at a commercial printing company.
What challenge were you trying to address with Andersen?
We hired Andersen to develop our website.
What was the scope of their involvement?
Andersen is developing our new site from a legacy site that's existed for over 10 years. The site is built in ASP.NET MVC in a SQL Server, and the frontend is in Razor. Andersen is also using some Javascript for the development. They've added some bells and whistles, including single sign-on, and refactored our old application. Andersen is also performing some bug fixes and maintenance where it's needed.
What is the team composition?
We're working with three teammates from Andersen, and the project manager is our main point of contact.
How did you come to work with Andersen?
I did a quick Google search and reached out to them because they seemed the most professional. Their team got back to me quickly, so we hired them.
How much have you invested with them?
We've invested around $75,000 with Andersen thus far.
What is the status of this engagement?
This project with Andersen began in August 2021, and it's ongoing.
What evidence can you share that demonstrates the impact of the engagement?
The site is still in development, but Andersen is performing very well for the price, given that they're remote developers. I am 90% satisfied with Andersen's work thus far — they've exceeded my expectations.
How did Andersen perform from a project management standpoint?
Andersen's project manager isn't very involved with our project because we're not paying them for that service. Their developers generally meet deadlines and stay on budget, but there have been some minor delivery issues. We constantly communicate via Microsoft Teams and have biweekly 30-minute phone calls with the Andersen team.
What did you find most impressive about them?
Andersen's technical ability is excellent — they provide excellent developers for a reasonable price.
Are there any areas they could improve?
Andersen requires that I have a hands-on role in architecting technical solutions. That is a general issue of having remote developers who don't take ownership of an application, but I would prefer if they took more initiative to architect solutions.
Do you have any advice for potential customers?
I'd advise customers to be very hands-on with the system architecture and be prepared to provide Andersen's developers with the architectural solutions and marching orders for the development. Customers shouldn't expect a lot of feedback regarding architectural solutions either.
the project
Software Development & UI/UX Design for HR SaaS Company
"Their team is open to discussion and feedback. As a result, our sprint planning runs smoothly."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-founder of an HR SaaS company.
What challenge were you trying to address with Andersen?
We wanted to have a scalable development team to help us build our product’s version one from scratch.
What was the scope of their involvement?
Anderson has built our software that allows our clients to sign-up, upload information, and manage their employees. They developed our MVP, which is a web portal. Their team is using React.js for frontend development and Python Django for backend development.
Our app is an employee management software. It contains a database that stores employee information, and it supports onboarding, recruitment, and time tracking.
In addition, our tool can conduct performance reviews — users can set milestones and log employee metrics. We intend to make it a workflow machine. If a user triggers a task, another user can approve it.
Andersen also helped us design the app’s UI/UX — they created high-fidelity wireframes and mockups using Figma.
Our in-house product owners are working with Andersen to communicate requirements and review designs. Our team provides feedback and suggestions to their work. The whole process is collaborative, and their development is ongoing.
What is the team composition?
We work with five developers, one Scrum master, one designer, and three QA specialists. The Scrum master is our point of contact, but we also have an account manager.
How did you come to work with Andersen?
I searched on Google for offshore software developers from Eastern Europe, and Andersen was one of the firms that came up. I looked at their website and found it to be very professional.
On our initial discussions, I found that they were a relatively large company with a few hundred employees, increasing my confidence. I also looked at their reviews, including on Clutch, and the feedback I saw was quite positive. With that, I decided to work with them.
How much have you invested with them?
We’ve spent around $100,000–$200,000.
What is the status of this engagement?
We started working together around February 2021, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
Andersen cares about our product, and they always come up with ideas on how we can improve the code. The quality of their work is also excellent — they meet our expectations.
They propose refactoring work to make our app more scalable. They also suggest tools that we should use to improve our operations. I’m very optimistic about their work, and I’m happy with the engineers we have.
How did Andersen perform from a project management standpoint?
Andersen’s team is very professional. We do sprint planning, and they review our documentation and create a project timeline. Most of the time, they meet their deadlines. We use Slack for communication, and we have a daily sprint call with their team.
What did you find most impressive about them?
Their team is open to discussion and feedback. As a result, our sprint planning runs smoothly, and we can easily communicate what we need. Everything is very transparent, so I’m confident that they’ll deliver based on our requirements.
Are there any areas they could improve?
Overall, I’m delighted working with Andersen. I can’t think of anything that they can improve.
Do you have any advice for potential customers?
Documentation is very important. Make sure that you’re aligned with Andersen's team and figure out a communication system that works.
the project
Custom Software Dev for Business Planning Services Company
“They’ve definitely helped us build a better product that our users like.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO of a young startup based in Vienna, Austria, founded around one and a half years ago. We offer business planning services and a software solution for sales forecasting.
What challenge were you trying to address with Andersen?
We’re a young company, and we don’t have a lot of resources. Thus, our initial challenge was scaling up our team. We were a four-person founding team, so we couldn’t cover all the positions required to develop the first version of our product. We had some technical experts in our team who had created our product’s backend, but we went to Andersen for the UI part.
What was the scope of their involvement?
Andersen has helped us conceptualize, design, and implement our product’s UI/UX. The project has been done in multiple phases. Initially, we provided them with general concepts, mockups, and detailed technical requirements. These requirements included that the platform should work on all modern browsers and mobile platforms.
After providing our requirements, Andersen designed the final mockups based on what we gave them, which were then given to a frontend developer in the later stages. From there, we’ve worked on additional functionalities.
Most of their work has been frontend development, for which they’ve used React and JavaScript. They’ve also used Figma as a design tool, and we’ve collaborated with them through that platform. I’m currently collaborating with Andersen on implementing some functionalities we need for getting a funding program.
What is the team composition?
Initially, we worked with three people from Andersen: a designer, a project manager, and a UI/UX developer. We added a business analyst and a tester in the second phase. We’re in the middle of the third phase now, and we’re mainly using one developer and one project manager.
How did you come to work with Andersen?
We researched Clutch and other platforms extensively, looking for development partners that could assist us in building our product by bringing the right people with the right skills. We had experience working with external companies, so we had criteria to meet based on that. Andersen covered all of our technical requirements, and their cost was within our budget.
How much have you invested with them?
We’ve spent around €70,000 (approximately $81,000 USD) so far.
What is the status of this engagement?
We started working with Andersen in May 2020, and we plan to continue the partnership for a long time.
What evidence can you share that demonstrates the impact of the engagement?
Andersen helped us find the right people for our project. They had a team already built, and they knew who among them would be the right people to support us, so we didn’t have to hire other specialists. Thanks to this great team, they helped us build a product that we can now show to our customers.
They’ve definitely helped us build a better product that our users like. For example, we collaborated on a big project with a large customer two months ago, and we got really positive feedback during the testing phase.
We’ve also been awarded an important funding program run by the Austrian government. This program has milestones that we’ve needed to meet, and Andersen has helped us reach those milestones. We’re now in talks with them to roll out our product throughout Europe and some other countries.
How did Andersen perform from a project management standpoint?
We’ve missed almost no deadline, nor we’ve deviated from our budget. Whenever there has been an issue or delay, there has always been honest communication, and we’ve found solutions together.
We mostly use email for communication. We’re also using Slack for our day-to-day communication, and we have daily meetings on Google Meet.
What did you find most impressive about them?
Honest communication is important for building a long-term partnership. Andersen works at a good pace and offers great communication.
Are there any areas they could improve?
Andersen proposed a more encompassing involvement than we’d planned at the beginning, which affected our budget. It felt like they just wanted to have a bigger team involved to make some additional money. In the end, it turned out that it wasn’t really useful.
Do you have any advice for future clients of theirs?
Come up with a clear concept and precise requirements. It’s always helpful to have a clear understanding of what needs to be achieved in the project.
the project
UI/UX for Fintech Management Company
"They’re professional in every field they touch."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the co-CEO at Praedicta, a fintech management company. We develop information systems for financial markets in Israel.
What challenge were you trying to address with Andersen?
We needed specialists to develop the frontend systems for a local bank client.
What was the scope of their involvement?
They’re responsible for the entire frontend development of the platform. The frontend contains four types of interactive screens. There are a lot of graphic features that analyze portfolio performance and composition. It’s very complicated work because it interacts with data at various levels.
What is the team composition?
We’re in contact with their manager. There are also two programmers and one QA person.
How did you come to work with Andersen?
They called me and were very professional in marketing. I gave them a chance. They made a smooth project for us and I was impressed. This is why we gave them this project.
How much have you invested with them?
We spent about €11,000 (approximately $13,400 USD).
What is the status of this engagement?
We started working together in January 2021, and the relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re very pleased with their work and progress. Everything went smoothly and efficiently.
How did Andersen perform from a project management standpoint?
Project management is excellent, and their manager is an excellent professional. Everything is coordinated very well. No time is wasted and the requirements are clear.
Communication is great. We discuss the plan on a weekly basis to check our progress against timelines. The project is moving faster than planned in the beginning.
What did you find most impressive about them?
They’re professional in every field they touch. The whole group is very impressive, and the programmers are particularly professional. I have experience in the field, and they are the best.
Are there any areas they could improve?
They’ve already improved. They underestimated a small project we gave them, and I wasn’t pleased. However, they improved drastically, providing a more accurate estimate. That gave me more security.
Do you have any advice for potential customers?
Know what you’re doing and be concrete about your desired deliverables. It should be graphically defined very well. On your side, you need to be as professional as they are.
the project
Web App Development for Business Services Co
"They are real assets for such successful projects."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I’m the CTO of a Business Services company.
For what projects/services did your company hire Andersen, and what were your goals?
We hired Andersen team to help us with the development of 2 main Products and we still are working with them to constantly improve the 2nd one. The 1st project was a complex consumer behavior analytical tool, with a major dataprocessing part.
The main goal was to automate a lof of processes and provide dashboards. This project was released and doesn’t need new features or improvements. The 2nd project is a map driven application, released last year and still being improved. For this project, we had close deadlines and a full bunch of new technologies to implement, so we needed a solid technical partner.
Our goal was to create a unique team, including our internal developers and Andersen’s ones, working together. We also wanted them to challenge us on our tools & practices.
How did you select Andersen and what were the deciding factors?
Looking for a tech partner, we met several companies and choose the one what better understood our needs. They also proposed to help us from the very beginning of our projects, with Business Analyst profiles. Reliable and result-driven, Andersen was the right choice.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
The 1st Product was a complex consumer behavior analytical tool, with a major dataprocessing part. We used Go Lang, Angular and Symfony. The 2nd Product is a map driven application (Angular & Laravel). Andersen took part to each step, from UX/UI design to QA.
For both projects, our internal developers and Andersen’s team worked together, doing a unique and performant Project team and sharing their respective knowledge. We organized several meetings in their own offices and the collaboration of the whole team was very efficient.
How many people from the vendor's team worked with you, and what were their positions?
For 3,5 years we’ve been working with a dozen of Andersen people, including PHP developers, Angular developers, Go Lang developer, Project Managers, UI/UX designer, QA engineers, Business Analysts; who were added to the team upon business needs of different timeframes.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
The 1st Product was released after about 1 year of collaboration and is still proposed to our customers. The dataprocessing part is still running everyday and without any issues.
The 2nd Product is online since about 1 year and a half now, and we have already released 7 major versions. The Product is stable and we have positive feedback from our customers. The team is performing well and we continue to work with them to maintain and constantly improve the solution.
Describe their project management style, including communication tools and timelines.
Their Project Managers are managing the projects, in constant interaction with the whole team and the company stakeholders. They work on different parts of the projects and constantly propose improvements. They are real assets for such successful projects. We communicate easily through emails, Skype, Slack, upon reasonable needs.
What did you find most impressive or unique about this company?
Whenever we need to increase the team upon our needs, Andersen is helping us to find and onboard required specialists. Also we have direct access to the team, which makes it easier to communicate our business and project needs. Andersen’s managers are also very involved in their projects and very helpful.
Are there any areas for improvement or something they could have done differently?
While the quality of work is high, some task estimations could have been more accurate. But taking into account the complexity of our projects, it’s perfectly understandable. Anyway, Project Managers and the team are aware of this, and are improving the process.
the project
UI/UX Design & Web Development for Skincare Firm
"They’re not just developers. They’re part of the team."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CTO at a provider of personalized skincare through doctors. We developed an online application that helps doctors make a diagnostic of the patients’ skin and select the best combination of ingredients for their problem.
What challenge were you trying to address with Andersen?
We needed someone to help with the UI/UX design and development of our web app.
What was the scope of their involvement?
Andersen developed a web app that allows doctors to log in, register new patients, do a photo analysis, and select the best formula with the best ingredients and treatment for the patient. They designed and did the implementation. I built the AI algorithm, but they integrated it inside the whole system.
Then a year ago, we launched a doctor workshop. After preparing and selecting the best treatment for the patient, they can send the prescription over directly to the app. The patient receives a notification in email and they have a unique link and can connect to an e-commerce shop only through invitation from the doctor. Andersen also helped build the connection with third party entities through API requests.
Now we’re working on a new project of rebuilding our website because it wasn’t originally done by Andersen. This new website will launch our B2C business model that will allow us to recruit new patients not only from our doctors but directly from online advertising.
What is the team composition?
There are about 10 people that range from graphic designers, back- and frontend developers, a business analyst, dev ops, and a project manager.
How did you come to work with Andersen?
Andersen contacted me through LinkedIn. At the time, I was looking to build a new team.
What is the status of this engagement?
We started working together in January 2019 and it's ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We have 1,000 doctors working with the app and about 50,000 customers. It’s been a success. We’re still launching, and we’re not yet present in the U.S. which is our next target.
The quality was amazing. Andersen is very focused on their work. They’re very involved in what they do and want to do it well. They want to finish on time and aren’t afraid to work overtime if needed. All the people are high quality. It’s a privilege to work with Andersen every day. They’re always available to help and find solutions. It’s a successful partnership.
How did Andersen perform from a project management standpoint?
Project management is very good. We talk almost daily to make sure everything is okay. They help when there’s a problem or a need for new resources. It’s perfect. We use Slack, Skype, Jira, Confluence, and Zoom.
What did you find most impressive about them?
They have the ability to find solutions. They don’t say no and they don’t just say yes to make us happy. The feedback is very appreciated. Andersen is willing to help in a marginal way with a common objective to make the company more successful. They’re not just developers. They’re part of the team.
Are there any areas they could improve?
There’s nothing I’d have them improve.
Do you have any advice for potential customers?
I suggest visiting them to see the structure and meet the people face-to-face. Tell them what you expect.
the project
App Dev for Russian Financial Institution
“Andersen is giving us the ability to take on unexpected challenges and non-standard development features.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the director of the internal treasury department. We’re the third-largest bank in Russia in terms of revenue.
What challenge were you trying to address with Andersen?
We needed to develop an app.
What was the scope of their involvement?
Andersen is developing a non-standard, complex application for us.
What is the team composition?
Their team consists of a project manager or scrum master, a business analyst, and front- and backend developers. There are 12–13 team members in total now, and we’re planning to expand the team in the coming months, bringing it to 15–20. We communicate with almost all of them, but most of our communication is with the business analyst and scrum master.
How did you come to work with Andersen?
The head of our group knew Andersen’s founder and had had experience with them around 10 years ago. We had a test run and liked the work that they did, so we engaged Andersen on a larger scale.
How much have you invested with them?
The cost so far is around $800,000.
What is the status of this engagement?
We started working with Andersen in June 2018, and it’s ongoing.
What evidence can you share that demonstrates the impact of the engagement?
We’re very happy with where Andersen is going, and we’re continuing our activities together.
How did Andersen perform from a project management standpoint?
We’re happy with their communication and transparency. The team was custom-tailored for us, and we had the chance to meet each member beforehand. We got a team of professionals that suit us the most.
We’re running an agile project, and priorities may change at a moment’s notice. Andersen is ready to provide us with their support and take on tasks that we’ve never discussed before. Their estimates are very precise for the most part, and we haven’t had problems, such as misguiding our top management on feature readiness.
We’d been using Skype for some time, and we’ve moved our activities to Discord recently. It makes it a bit easier to structure our communications, and it has automated features like bots. We’ve been managing the project in two stages, with Trello for soft task management. As the customer, we can add weakly-structured descriptions as tasks, and the business analyst and QA engineers on the Andersen side will take the input and add the task to Jira. We’re also using Confluence to add more detailed descriptions to the tasks.
What did you find most impressive about them?
Andersen is giving us the ability to take on unexpected challenges and non-standard development features. They’ve given us the opportunity to educate ourselves and our developers, and to grow together as professionals.
Are there any areas they could improve?
We’ve encountered some minor hitches, but nothing serious comes to mind, and almost everything was solved immediately. There’s nothing I could mention as being bad or that I don’t like.
Do you have any advice for future clients of theirs?
The main thing is to attach yourselves to the project and communicate with the team. They should be given some context on what it is they’re developing, so that each developer will know what parts their colleagues are working on.
This is general advice, but it’s been helping us a lot. We talk very frequently to our scrum master, and that really helps. The developers aren’t just coding and adding features in a vacuum; they think solution-wide and maybe even create unexpected positive outputs.
the project
Software Dev for Training Provider for Unemployed
“They know about our business and ask questions so that they can provide the right solutions.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m a project manager at a company that provides training for unemployed people.
What challenge were you trying to address with Andersen?
Although we have an internal development team, we hired Andersen to support us as we built out a software product.
What was the scope of their involvement?
Andersen provides resources to help develop our ERP app. So far, they’ve developed architecture guidelines for next-generation software so that our app will be stable in the upcoming years. Other responsibilities include developing, roll-out, and analysis support.
What is the team composition?
They have a team of six that consists of a Scrum master and five developers. I mostly interact with the Scrum master and the tech lead of the development team.
How did you come to work with Andersen?
My department lead and our advisory board did the market analysis and selected Andersen. I’m not sure about the details beyond that.
How much have you invested with them?
It’s about €30,000 (approximately $36,400 USD) a month.
What is the status of this engagement?
We’ve been working with them since September 2019.
What evidence can you share that demonstrates the impact of the engagement?
In general, they’ve provided good service, and the collaboration is of high quality. We communicate in English, which isn’t my nor their first language, so I’m happy to report that there are only minor misunderstandings. Despite the time zone differences, they’re nearly always reachable and reply to our requests.
The team itself consists of professionals with different seniority. That wasn’t the case in the beginning, so we’ve had to sort out previous individuals to meet our needs. Now, it’s a stable group. There’s still some room to improve around using Scrum for our project, but we’re not sure if that should be something on our end.
How did Andersen perform from a project management standpoint?
We mainly use Slack to communicate, following a Scrum approach. Each day, there’s a morning scrum, and then there’s a retrospective planning review after every two weeks as well as refinement meetings. If something comes up, we can have on-demand meetings, too.
What did you find most impressive about them?
They’ve maintained a good mood throughout the project. Even though we only use Slack and a webcam to communicate, they keep a cool demeanor and do their best to build mutual understanding. From our side, we know what they need to do their services. And, on their side, they know about our business and ask questions so that they can provide the right solutions.
Are there any areas they could improve?
No, there’s nothing that I can name at the moment.
Do you have any advice for potential customers?
My main advice would be to set up a stable working environment so that you can communicate. That means creating a delivery chain that allows for an exchange of tasks, collaboration, and final delivery/review.
the project
Platform Design & Dev for Holistic Health Marketplace
“As long as they know what I want, they’re more than capable of delivering it over and above the standard.”
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the CEO of Holistify. We’re building an online marketplace for practitioners of holistic therapy to enable appointment booking and offer information about the services offered.
What challenge were you trying to address with Andersen?
Andersen is developing our platform.
What was the scope of their involvement?
Andersen created user journeys, functional requirements, and mockups based on my specifications. We moved into the development phase from there, which we’re currently in.
They recommended all of the technologies that are being put in place. We’re using Stripe as a payment provider, and the rest of the platform is custom-built.
What is the team composition?
To start with, I had a sales contact who helped me through the quoting and estimating period. He fully onboarded us, and he continues to check in with me.
Then, I worked with a project manager, a business analyst, and a UX designer. I currently have a project manager, a solution architect, three backend and three frontend developers, and two QA testers.
How did you come to work with Andersen?
I was initially looking for white label, off-the-shelf marketplace solutions like Arcadier, and Andersen was recommended as a development partner for that platform. I found a few companies, and I chose Andersen because they had a good understanding of the high-level requirements and could provide me with advice and guidance on what we were trying to do. Because they really understood what I was doing, they could also provide a reliable quote.
I took three development companies through a more detailed review, where I gave them some granular business requirements. Andersen was by far the best in asking clarifying questions, and they had a detailed and transparent pricing model. Where they found things that might not have been best practice or correct, they told me about it and gave me recommendations. They just became the natural leader in my procurement journey.
Their sales contact checked in with me and made sure I was comfortable before we went into a contractual agreement. Their whole approach of quoting for new business was spot on.
How much have you invested with them?
By the time we finish, the cost will be around $150,000.
What is the status of this engagement?
I started contacting people in early-March 2020, and I signed the contract with Andersen in April. The design phase ran until late-May, and they gave me a detailed development quote on the back of the design. The project is expected to finish in February 2021.
What evidence can you share that demonstrates the impact of the engagement?
I measure the success in terms of inclusion of scope, or making sure that everything I ask for is there. We’re on a fixed-price agreement, so cost doesn’t come into it, but I’m measuring their adherence to the time scale. I’m also measuring the quality of work and their ability to collaborate with me. Once I have a live platform, I’ll measure various user test cases.
How did Andersen perform from a project management standpoint?
We’re working in agile with sprint cycles, and they’ve been very efficient. We predominantly use Jira for planning, scoping out each release, and reporting. We have fortnightly sessions after a sprint closes to review the good and bad parts and to scope out the next sprint.
I felt they were lacking on the project management side during the design phase. They were great at taking my business requirements, but not as good at translating them into functional designs. We had a bit of an issue there in that I didn’t have full transparency on how they were completing the functional designs. I raise that concern with them, and they put some actions in place to make sure it didn’t happen again.
What did you find most impressive about them?
I’ve always told them that this is a two-way engagement: if there’s ever something that they can recommend or propose to me, I’m happy to take it onboard. If we maintain two-way communication and both work toward a vision, it’ll make for a successful partnership.
Andersen has really embraced that, and they’ve been leaders in communication. It’s made the experience go easily, even when I had the small issue with control during the design phase.
Are there any areas they could improve?
Everything ran smoothly after we went into the development phase. They were ahead of schedule, and they made internal quality checks on how the project was being delivered, along with the usual code testing. I’m incredibly happy with the development phase, but I would’ve liked to see the same rigor during the design phase.
Do you have any advice for future clients of theirs?
I advise treating them like a partner. I’ve been open and direct in my communication, whether it was good feedback, constructive criticism, or a request. As long as they know what I want, they’re more than capable of delivering it over and above the standard.
Andersen’s resources have scaled the company’s development capacity, effectively helping them build and launch a fully marketable product. The client commends their cost-efficiency, seamless integration with internal teams, and high accountability during the onboarding stages.