Describe the impact this engagement has had on your business.
I’d been with them for about a year, and the owner told me the resource working with me was under his company. However, it turned he was contracting the person in a different way, which I wasn’t aware of.
The developer was spending a few hundred dollars of my money a month writing reports for Allshore, so when I brought this up, he wasn’t happy. I didn’t think I should be charged for that work, since it wasn’t directly related to my project, but the developer terminated our contract in the middle of the work. The contract had a clause saying it could be terminated by any party at any time, which was dangerous, but I hadn’t read the contract carefully. I’d already spend thousands of dollars, and him quitting stopped all the progress we’d made. He said he’s stay on for an extra month, but that wouldn’t have helped, so I ended it right then.
He threatened to hack the site, and a while later it went down. Luckily, my server had a backup, so I was able to reboot it and block him.
I’ve had to cover the full amount spent, because I couldn’t charge it to my client, and I had to find another developer to complete the project. This problem has impacted my reputation as well as my finances, not to mention my and my client’s time and energy.
How was project management handled?
We communicated through email and Skype. The project management was adequate during our collaboration, but the contract was terminated out of nowhere.
Is there anything that the vendor did well or that you would consider a strength?
The experience wasn’t positive at all; they caused too much damage. I found their CEO to be dishonest and inconsiderate. It’s not professional to terminate a contract without consulting the client first.
In what specific areas can they improve?
They should change the clause that states contracts can be terminated without reason.
What advice do you have for clients with similar needs to yours?
Clients should make sure they’re protected under the contracts they sign. In my case, the contract only protected the provider.