What was the scope of their involvement?
Most of our backend development work is based around Magento. Magento 2 was released right at the time we found Aitoc. We relied on them to iron out a number of bugs in the new platform to get it functional.
Their superior Magento knowledge quickly became evident, so we started giving them our backend legacy jobs in both Magento 1 and Magento 2. Then we brought them into other integration jobs, and finally into our frontend development work as well.
What is the team dynamic?
We have a project manager, Anton [CPO, Aitoc], who manages their end. We don’t have access to the whole development team, so our main channel is our project manager. All tasks and work orders are processed through Jira. There is a time difference between Australia and Europe, so we usually have discussions late in the day, and they work overnight.
How did you come to work with Aitoc?
We used some of their Magento extensions, so were on their mailing list. They sent us a message detailing their development services, and we asked them for a few Australian references. The referees returned glowing testimonials, which are unusual in our experience with outsourced development teams. I immediately sent Aitoc some complex Magento 2 work, and got results back the next day. From there, we broadened the scope of work with them.
How much have you invested with them?
I will leave our exact investment to Aitoc’s discretion; however, their pricing model is interesting, and operates on a system of credit. We pay upfront for a certain number of hours, which we can increase in a given pay cycle, as needed. It’s proven to be a transparent and trackable way to budget for our development needs.
What is the status of this engagement?
We began working together in April 2017. The arrangement is ongoing.