Could you share any statistics or metrics from this engagement?
We worked on a website that blew the client's expectations. The design we made starting from paper drawings was very impressive. We received letters of appreciation, saying that the site was amazing.
We had a meeting recently, discussing RealPage and Exitor, two programs used by our clients. Agency Labs told us that, even though they aren't programs normally used by their team, they've since become experts in them. Everyone knows what has to be done. We don't create cookie-cutter sites, even though we'd like to. Every site that we build is based on different needs.
How did Agency Labs perform from a project management standpoint?
We have a good balance of creative and technical ability from our Agency Labs team. I've thrown many curveballs in terms of the tools that are required by the clients. Agency Labs have found easy and simple ways to integrate them.
What distinguishes Agency Labs from other providers?
The smaller, real estate sites that we built have gotten us more work from the same client. Everything's been positive. Sadly, I take much more credit than I give to Agency Labs.
Is there anything Agency Labs could have improved or done differently?
Communication is always an issue. Having the time to pick up the phone and have a discussion instead of relying on Basecamp in order to find out what's going on is important. This isn't specifically to do with Agency Labs, it's a general state of the industry. Nobody makes phone calls for the simple things. We have good or better than average communication with them, but it can be improved. Their owner calls me every Monday morning, whether he needs to or not, and gives me a check-in. I appreciate that.