What was the scope of their involvement?
We started it with a lot of requirements. We did a lot of Q&A on processes, and we prototyped how all of these manual processes would translate into a digital environment. After a lot of wireframe design and UI changes, ADK Group put together a functional specification document. It outlined everything that they were going to build for us and that would be delivered within the scope of work.
ADK Group developed the solution in Drupal while we got together other necessary pieces. We put third-party credit card processing providers in place for ADK Group to integrate with their services. For the user acceptance testing, the team came on site and recorded training sessions for all end users. After that, we led two weeks of testing, during which we identified bugs for ADK Group to fix. They then helped get ready to go live—importing historical data, generating records for our system, and helping us create marketing email campaigns to inform existing customers of the new solution.
Since the launch, ADK Group now provides live support. We continue to develop the platform with their team. They take our requests for new features and enhancements and deploy them into production.
What is the team composition?
We work with primarily two people, but three subject matter experts have participated from time to time if we had a challenge in their domain. For example, ADK Group brought people in to help with email marketing, Google Analytics, and our site’s geospatial component that helps us render maps.
How did you come to work with ADK Group?
We interviewed many solution providers, including a few significant IT consulting companies with a significant presence in our region or nationally. But we ended up talking to a design firm that we had used for another public-facing site. The firm offered to take on the project, but they needed a subcontractor to handle the technical requirements. They brought on ADK Group, and since then, our collaboration has primarily been with ADK Group.
How much have you invested with them?
We’ve spent between $300,000–$400,000.
What is the status of this engagement?
We started working together in April 2018, and the project’s first phase concluded in March 2019. We’re now working on the second phase, and that process is ongoing.