Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The real estate website is performing well right now and the customer is happy with the results. We have been happy with everything ADCI has done. In some instances, we don't divulge the fact that we outsource the work. However, we do open the discussion and let ADCI talk directly with some of our customers.
How did ADCI perform from a project management standpoint?
I handle the project management on our side. The system has worked well, although I don't know exactly how ADCI manages the work. We use Jira and Basecamp for logging tasks. I can enter anything into the platforms in English and ADCI will write to me when it's done. We also communicate using Slack and Skype. On a more technically complex project, we've started using Scrum methodology, which will be a new experience for them. ADCI has delivered deadlines well, only barely missing 1 when they encountered a problem. I know that ADCI has a big team, but I've always kept in touch with the same person so I haven't had to explain anything twice. Not everyone in their company speaks English well, but our points of contact do.
What did you find most impressive about ADCI?
Even though there is a 5-hour time difference between our offices, ADCI was able to reply to us when we had emergencies during the evening.
Are there any areas ADCI could improve?
We flew to ADCI's headquarters last week in order to meet their team personally.
During our visit, we came to the agreement that if something's not working, the responsibility is on both sides to figure it out. There are some misunderstandings in our tasks at times, leading ADCI to deliver the wrong thing, but the fault is more on the communication from my side. As an improvement measure, we decided to have Skype chats before starting any bigger tasks. Otherwise, I'd have to write everything in English, which is not my native language.
What tips or recommendations could you share that might increase the likelihood of success with ADCI?
Clients should try to communicate well, talk to the team, and formulate tasks properly as user stories. Working with people abroad is different from having an in-house team, where you can take part in morning meetings with them. In offshore collaborations, clients need to explain everything in detail. Whenever I did this, the results improved.