Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
While I don't have any metrics to share, I do know that ADCI had a huge chunk of work to deal with. Their designer was amazing, and we could work with her for the second conference as well. She is very creative, meticulous in the best sense of the word, and takes directions very well.
In Dublin, instead of the regular 150 printed signs, the venue had digital signage, so our designer put together around 50 different video slideshows. She put in an incredible amount of work. We were very happy with ADCI. If we asked them to do something, we knew ADCI would deliver very well. We never had to worry about anything.
How did ADCI Solutions perform from a project management standpoint?
I ran project management on our side. We were working for an event, so the deadline was not flexible. I setup everything upfront during the proposal. ADCI managed its staffing and resources, and everything was delivered flawlessly.
What did you find most impressive about ADCI Solutions?
It found it to be impressive that a client in the US can work with a partner in Russia for a conference in Spain or Ireland, and everything still translates, from what the community wanted to be portrayed to marketing aspects. No messaging was ever lost between our different languages and time zones. ADCI had an ability to truly listen and pay attention to what we were saying and why we were trying to do something.
Are there any areas ADCI Solutions could improve?
No, ADCI has been extremely flexible and helpful. If we were to continue, we would simply hone the processes we already had. With every designer, the first year will involve getting up to speed, which ADCI did fantastically well. The second year will center on fine-tuning and becoming more efficient. Had we continued for another year, we would have kept making our processes better.
What tips or recommendations could you share that might increase the likelihood of success with ADCI Solutions?
Depending on where the client is located, communication and making sure that they understand each other is important. ADCI's team speaks English, but I don't speak Russian, and I needed to make sure we fully explained ourselves and could provide visual examples of what we wanted. Clients need to remember they're working with a foreign company and be mindful of communication.