Accely INC.

Introduce your business and what you do there.

I’m the associate VP of IT at a machinery manufacturing company. We manufacture metal components used in windmills and vacuum pumps, as well as in heavy machinery.

What challenge were you trying to address with Accely INC.?

We brought on Accely INC. to develop our ERP products. 

Describe the scope of work in detail.

Accely INC. is our ERP support and consulting partner; we use their services for program support and development ticket resolution. They have a lot of experience in ERP development — they write programs that help us run our business properly. We submit new request tickets because of business changes or accounting, governmental, or strategic requirements. 

Each ERP that Accely INC. developed is fully integrated into our organization and CRM. When a lead converts into a customer through the CRM, the ERP generates a sales order and runs the processes for procurement, production, quality management, finance, maintenance, and sales and distribution.

Whenever we have new requirements to improve our systems, our internal team creates the new function designs and hands them over to Accely INC. For each project, we give Accely INC. a one-page document that outlines what we need, which includes project specifications, videos, and functional designs. Then, their team will run development and testing. We go back and forth with them until we decide to release the final product. 

One project we did with Accely INC. was related to material packaging. We had particular label printing, which required manual intervention. So, we had Accely INC. generate an ERP to automate the entire process. 

What is the team composition?

For most projects, we work with two teammates from Accely INC. who liaison with our team. 

How did you come to work with Accely INC.?

We worked with another company and relied heavily on one of their employees. So, when the employee moved to Accely INC., we followed. We quickly realized that Accely INC. was the better company and could provide more support. 

What is the status of this engagement?

Our ongoing partnership started in April 2017. We renew our contract with Accely INC. yearly. 

What evidence can you share that demonstrates the impact of the engagement? 

Accely INC.'s team is very good, but we sometimes identify quality issues through our rigorous testing strategies. We don't accept low-quality deliverables, so Accely INC. is always ready to rectify the quality issues we identify. Since there is so much employee fluctuation in the IT industry, our experiences with Accely INC. can change from one project to the next. Good-quality deliverables take time to develop, so Accely INC. takes the time to ensure they deliver what we want. They're very eager to deliver for us. 

My company is dependent on the ERPs we utilize — we only take the systems down to take physical inventory. Without the ERPs Accely INC. helps us create, we cannot operate our business.

How did Accely INC. perform from a project management standpoint?

We've stayed with them because of their availability and flexibility — I can contact their manager anytime. Accely INC. meets our deadlines 50%–70% of the time. I believe they miss deadlines because of the inexperienced employees they're bringing to our projects; the senior-level employees are good, but it takes a long time to get new employees up-to-speed on our ERP development. 

I've also found that Accely INC. isn't fantastic at documentation. Even when I request documentation for designs or technical specifications, I don't believe their team is properly utilizing them. We also don't use any specific project management tools, but we do use a ticketing system that tracks development and measures performance. 

What did you find most impressive about them?

Although we face some issues working with Accely INC., their accessibility and flexibility are amazing. I can call them at any time on any day and have someone look at the project I need to be completed. This availability is critical to my organization because we work remotely, and it's nice to know I can rely on Accely INC. to provide good support at any time. 

Are there any areas they could improve?

Accely INC. is very good at development, but they don't have a teammate well-versed in the partnership's business side. For example, I needed help with budget management, but Accely INC. couldn't provide a good teammate to consult with me. 

Do you have any advice for potential customers?

I'd advise customers to have some internal functional support to guide Accely INC.'s developers by providing designs and specific requirements. 

Introduce your business and what you do there.

I’m an IT consultant at McDonald's UA, a fast-food restaurant chain.

What challenge were you trying to address with Accely INC.?

We had a previous vendor, but they left us midway due to issues with their own company. We needed help with managed IT services.

What was the scope of their involvement?

The first thing Accely INC. had to do was take an annual maintenance contract because we didn’t have one for the current software. Then, we did an upgrade from Hyang 16 to Hyland 18. They gave us all the requirements and prerequisites, and we discussed everything. From then on, we’ve engaged in a few more initiatives with them to deliver things required by the business. They support us from offshore.

What is the team composition?

We’re in contact with an account manager and the technician.

How did you come to work with Accely INC.?

We looked at three companies from a shortlist that the previous IT manager had done. We came across Accely INC. and liked their customer support, coordination, and cross-functional efforts.

How much have you invested with them?

We’ve spent $100,000.

What is the status of this engagement?

We started working together in September 2019, and our relationship is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

The quality of work is excellent; they’ve met our expectations.

How did Accely INC. perform from a project management standpoint?

They deliver what they commit to and are always on schedule. We communicate via Microsoft Teams.

What did you find most impressive about them?

They’re versatile, hospitable, and very knowledgeable in what they do. Also, the team is accommodating. They’re available during off and peak hours and always a message away. Overall, their people are very nice. They’re a great company to work with. 

Are there any areas they could improve?

We don’t have any complaints. They just need to make sure they have enough resources as our needs increase.

Do you have any advice for potential customers?

They’ll give you a solution up to the mark at the maximum level. They can understand your requirements easily and adhere to them in detail.

Introduce your business and what you do there.

I’m the CFO of a specialty chemical manufacturing company.

What challenge were you trying to address with Accely INC.?

We hired Accely to provide us with additional support since we were facing issues with our existing SAP (System Applications and Products) support partners.

What was the scope of their involvement?

Accely currently acts as our SAP support partner. Though they have expertise in robotic process automation and AI, they only provide us with module management services. Their team works remotely, but they come to our site whenever required.

What is the team composition?

Most of the time, I’m in direct contact with the account manager. During site visits, however, I tend to interact more with the technical heads.

How did you come to work with Accely INC.?

They were recommended by another agency that we had reached out to. 

How much have you invested with them?

Thus far, we’ve invested three million Indian rupees (approximately $39,000 USD).

What is the status of this engagement?

We’ve been working with them since January 2020.

What evidence can you share that demonstrates the impact of the engagement?

Immediately upon onboarding, Accely was able to help us counter all the issues we were facing with our previous vendors. They’ve since committed to enhancing our SAP, installing things securely, and managing our activities. We now have five modules ready, and it’s all thanks to Accely taking their time and making sure to deliver the required services.

How did Accely INC. perform from a project management standpoint?

If I were to rate them for project management, I would give them a 4/5. We expect to be prioritized at any given point in time, and they’ve done well to do just that. 

We typically communicate with the IT team through emails and through their portal, but we reach out to the functional team over emails only. 

What did you find most impressive about them?

Accely’s technical people, especially the more senior-level ones, are very talented and knowledgeable about SAP. They always know what solutions should be used for any given problem. 

Are there any areas they could improve?

While their senior technical specialists are very knowledgeable, they should also make sure to push that knowledge down the line and throughout their entire organization as well. They could also work on the speed of their service.

Do you have any advice for potential customers?

If you plan to work with Accely, be sure to arrange an interview where you can immediately present your concerns to the team.

Introduce your business and what you do there.

I’m the senior manager of exports and imports at a writing and printing paper manufacturer.

What challenge were you trying to address with Accely INC.?

We import and export goods, and we needed to manage that function better.

What was the scope of their involvement?

Accely provides us with an add-on product to be integrated into our Systems Applications and Products (SAP) system ERP. The product is based on ABAP language, and we’ve run Greenfield implementation. The solution helps us manage our imports, exports, and data trail, digitalizing our business process and recording data. Accely has also integrated compliance with Indian law. Currently, they provide maintenance for the product. 

What is the team composition?

We have a key person who has implemented and designed this product. 

How did you come to work with Accely INC.?

One of my colleagues referred them to me. 

How much have you invested with them?

We’ve spent about $13,000–$14,000. 

What is the status of this engagement?

We started working together in January 2022, and our engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Accely’s system is really well-built, and the functional requirements we needed to carry out our export and import function were 90%—95% there when we purchased it. The person who built the product from scratch has also developed our customizations, evident from his knowledge. They have expertise in supply chain management, logistics, and the functional technicalities involved. 

Even though we’ve just started using it, the product is already helping us, and I’m hopeful that it’ll solve many of our problems in the future. Based on the high quality of Accely's product and service, the solution will last us a long time. 

How did Accely INC. perform from a project management standpoint?

They’re good at project management and communication. We communicate via phone calls, text messages, emails, and calls through Google Meet and MS Teams. Overall, Accely is very professional; we haven’t had any problems with our requirements. 

What did you find most impressive about them?

We appreciate that Accely’s point person has been in front of the implementation. He’s the brains behind the unit, and even though he has a senior position, he’s very humble. Having no delegation of our project is great. 

Are there any areas they could improve?

They should have a person working parallel to their key developer in terms of knowledge. They're managing well at this point, but as their company grows, having only one person with essential knowledge could haunt them. They must plan for their growth in advance. Additionally, they should impart some delegation and expertise to customers who can handle the product independently. 

Do you have any advice for potential customers?

You should go for it! If Accely’s solution suits your needs, don't think twice about hiring them. They’re very cooperative and professional.

Introduce your business and what you do there.

I’m an executive at an incense manufacturing company.

What challenge were you trying to address with Accely INC.?

We had a few challenges with our document management server configuration and process mapping.

What was the scope of their involvement?

Accely INC. has been helping us with logistic documentation processing. We provide them with a detailed scope of documents for implementation, and then they follow everything with complete project tracking, support, and handholding. They've also customized our requirements and documentation for every process, including configuration and user training.

Currently, they continue to do maintenance for us and help with any ongoing projects we have.

What is the team composition?

We work with around five members of their team.

How did you come to work with Accely INC.?

They were recommended to us, and we chose them because they seemed suitable for the project.

How much have you invested with them?

We've spent less than $10,000 with them so far.

What is the status of this engagement?

We started working together in October 2020, and the engagement is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our industry is unique, and they support us in a very smooth implementation that imports and exports perfectly on the map now — we're delighted with how they executed it. Also, our team was a little slow in catching up initially, but they helped us overcome all those issues.

Overall, our team can access things anytime, which increases their efficiency because everything is available in one place.

How did Accely INC. perform from a project management standpoint?

They adapted the timelines according to our requirements. We use email and Microsoft Teams for project management.

What did you find most impressive about them?

They're responsive and support us whenever issues crop up. Also, most software companies work five days a week, but Accely INC.'s team works even on Saturday, enabling them to support us most days.

Are there any areas they could improve?

They could digitalize their processes instead of using paper.

Do you have any advice for potential customers?

Define your scope; if you're transparent and make agreements, everything will fall into place.

Introduce your business and what you do there.

I’m the deputy general manager for a marble manufacturing company.

What challenge were you trying to address with Accely INC.?

We needed help to implement an employee center model.

What was the scope of their involvement?

Accely INC. developed and implemented our HRMS model. They configured it according to the SAP standards and provided consultancy.

What is the team composition?

We had 5–6 people on our team, including a project manager, 2–3 consultants, and a technical team.

How did you come to work with Accely INC.?

Our CEO contacted them and connected them to us.

What is the status of this engagement?

We worked together from February 2018–February 2019. They continue to work on support.

What evidence can you share that demonstrates the impact of the engagement?

Their quality of work was good, and they met all the requirements. We were on a manual basis before implementing the HRMS software, so they had a positive impact.

How did Accely INC. perform from a project management standpoint?

They were very cooperative, and the CEO was a friend to our management team. Although there was a three-month delay, 50% of it had to do with us; we didn’t gather the required data. The other 50% came from their efforts in getting our business requirements implemented in the system.

They used Excel to track their work, and we communicated via phone calls and emails.

What did you find most impressive about them?

The team understood our business requirements very well; they were very cooperative.

Are there any areas they could improve?

No, there wasn’t anything.

Introduce your business and what you do there.

I am the IT head of VE Commercial Vehicle Limited. We manufacture and assemble commercial vehicles, such as buses and heavy-duty trucks, which we then dispatch to the market. We also have a collaboration with Volvo Sweden, from whom we’re getting a huge amount of imported components.

What challenge were you trying to address with Accely INC.?

We hired Accely Inc to provide SAP consulting services for our company.

What was the scope of their involvement?

We have two landscapes — manufacturing vehicles and manufacturing engines — and therefore have two different SAP systems. Accely INC. came in to redefine our import and export process.

We held multiple workshops with different functions, and the audit department was available during the discussion of the processes. We then received a final audit confirmation that stipulated the process and the integration of the SAP financial document with multiple validation and controls. Accely INC. told us what was available in the product and how it could address the gaps in our systems. We finalized the process, and they delivered that product.

Accely INC. tailored the solution such that all pre-activities can be done on the import system, and all export processes end up in the SAP once billing is done. The product was developed and deployed even though the requirements kept on coming from the business end. 

Currently, that product is running our import-export processes, while the duty certificates are being issued by the government. There's also a compliance requirement coming from the government that we need to see to, but those kinds of updates and enhancements are regular processes for the product.

What is the team composition?

We don't know how many developers were on the project, but we had one point of contact who was always available to take the requirements and coordinate its delivery. Their backend development team, plus two more members, was also working with us on-site.

How did you come to work with Accely INC.?

One of our clients in Pithampur referred Accenly INC. We called them, received a demo, and found that their product was good. We then negotiated the terms of the contract with them before fully moving forward with the project.

How much have you invested with them?

I don't have an idea of the amount of money that was spent on the project. That was taken care of by the finance department.

What is the status of this engagement?

We started our collaboration in June 2019, and the product went live in December 2019.

What evidence can you share that demonstrates the impact of the engagement?

Accely INC. had a fair understanding of processes from a business point of view and was thus able to run the process into our system. The quality and overall performance of their product are good. We’ve not encountered any issues with the integration so far, and we’ve not received any complaints from our users in terms of wrong document posting. 

All kinds of information — such as earlier alerts, exception reports for certificate expiry, and usable amounts — are now system-generated, which has made our process even smoother. The dependency, which was there for the inbound and outbound, are all streamlined now, and there is no dependency nowadays.

We are working at a volume of 7,000 vehicles per month. We don't know yet how the system is going to support us once we increase to 20,000 units, but so far, we have no problem with manufacturing around 80,000–90,000 units within the organization.

How did Accely INC. perform from a project management standpoint?

There were no issues whatsoever. There was some delay during the user acceptance test phase, but everything was delivered as per the timeline and budget. Accely INC. understood the process in detail in order to continuously improve their product. Whatever we told them was done without any objection.

Their communication was also great. They worked with us on-site, and we had daily meetings with their team.

What did you find most impressive about them?

Our experience with them was very smooth. Accely INC. was very knowledgeable.

Are there any areas they could improve?

They did great with the project. We have no complaints about their work.

Do you have any advice for potential customers?

Be as communicative as possible and provide the requirements for the execution of the project.

Introduce your business and what you do there.

I’m the account and taxation manager for Organic India. We’re a manufacturing and marketing company that provides genuine, organic food and products to our clients.

What challenge were you trying to address with Accely INC.?

We hired them for their SAP consulting services.

What was the scope of their involvement?

They helped us redesign software that allowed us to manage our imports and exports. Specifically, they applied enhancements, added new features, and conducted maintenance support to improve the usability of our solution. 

What is the team composition?

We worked with three people for their team: a project and two developers.

How did you come to work with Accely INC.?

We got a referral from someone who had worked with them before. That person provided us with links to their work and contact information so we could reach out to them.

How much have you invested with them?

I cannot disclose this information because of our company policy. 

What is the status of the engagement?

We worked with them on this project from July–December 2021.

What evidence can you share that demonstrates the impact of the engagement?

The quality of their work was very good; their support was great, and they provided a specific solution for each of our requirements.

How did Accely INC. perform from a project management standpoint?

They were able to deliver the project on time and within our budget. We used Zoom, phone calls, and email as a means of communicating with them. They also redefined their process, making the import and export procedure a lot smoother. Prior to that, we were manually managing it through Excel, which was a little hectic.

What did you find most impressive about them?

Their communication was great, and they listened and catered to our needs.

Are there any areas they could improve?

Everything went well, and I have nothing to complain about.

Any advice for potential customers?

If you want accurate results for your project, be clear in defining the scope of work and setting a realistic timeline to avoid any problems.

Introduce your business and what you do there.

I’m the group IT manager at The Bahri & Mazroei Group, a leading solution provider for electrical and lighting systems.

What challenge were you trying to address with Accely INC.?

We needed help with SAP migration and a CRM module.

What was the scope of their involvement?

They migrated our SAP from EHP4 to EHP6.  Since then, we’ve upgraded to EHP7. We built our SugarCRM application and other services on top of the same platform. They deployed the sales automation module and we’ve been enhancing with other add-on features. They continue to work on it.

Our initial project took a couple of months. New modules are made in a month’s time. We’re adding a few enhancements. The time it takes to implement ranges from weeks to about a month.

What is the team composition?

I work with their project management team and the development team. There are 3-4 people involved in our project.

How did you come to work with Accely INC.?

We shortlisted some companies from multiple vendors for both the SAP project and the CRM project. We chose Accely INC. for both projects for their expertise and price.

How much have you invested with them?

We spent between $60,000–$70,000.

What is the status of this engagement?

We started working together in January 2016, and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

They’re experts in both SAP and CRM implementation, easily understanding our requirements and providing a solution accordingly. Their previous experience is the reason we shortlisted them. They really sped up the deployment process for this project.

How did Accely INC. perform from a project management standpoint?

Project management is good. We communicate via email and a ticketing system. They track their own progress through Google Docs and sometimes we exchange updates through an Excel file.

What did you find most impressive about them?

They’re very understanding. We can easily discuss concerns or changes we want. They support us in accomplishing tasks within our intended timelines.

Are there any areas they could improve?

Project management could be improved. They could have better tools or a more systematic approach to prevent delays. Our projects may be too small for project management tools to make sense, though.

Do you have any advice for potential customers?

I recommend working with them.

Introduce your business and what you do there.

I’m the group IT director for Tamouh Investments. It is a leading real estate company in Abu Dhabi, which is part of a larger group, International Holding Company.

What challenge were you trying to address with Accely Inc?

We needed help migrating to SAP S/4 Hana, from the ECC version.

What was the scope of their involvement?

They migrated us to S/4 Hana. They enabled a Fury system for us. It is a digitalization system, allowing people to do online transactions, seeing receivables, payables, budget, and more. 

What is the team composition?

There were 10-12 people on the team, which was mainly offshore. The project manager was on-site, managing the team. I also interacted regularly with the CEO.

How did you come to work with Accely Inc?

They did a presentation for us. We invited several companies to participate in an RFP. We chose this team for their technical efficiency and expertise, as well as the high feedback rating on the RFP results. 

How much have you invested with them?

500,000 dirhams (approximately $137,000 USD).

What is the status of this engagement?

We worked together from June 2019–February 2020.

What evidence can you share that demonstrates the impact of the engagement? 

Regarding the migration phase, there was major transformation in our financial management. We had no issues in producing our financial reports and operations when the new system was deployed. 

Regarding the Fury system phase, they had some resources leave the company, and it was not as smooth for us. However, they delivered what they promised, and there has been a major transformation with people doing daily transactions. Overall, we are satisfied with their work.

How did Accely Inc perform from a project management standpoint?

They did pretty well in this area. There were some communication gaps with the offshore team, and there were some delays, which were the result of a product issue, not the team’s fault. 

What did you find most impressive about them?

They have technical knowledge and expertise, which they demonstrated throughout the project. They worked diligently to minimize downtime during the migration phase of the project. The management listened to our needs and wanted to make the project successful.

Are there any areas they could improve?

They underestimated the Fury phase budget and struggled with the delivery.

Do you have any advice for potential customers?

I am happy to recommend them for a migration project.