How easy was the integration?
I never had any complaints. They told me what services I would get and I went with it.
Did you have to train them on your specific business?
I just sent them an email explaining my situation. They're professional and very eager to do things correctly in the way the client desires, and never show any lack of interest. I’ve changed my situation from time to time and I would email them to let them know what I’m trying to accomplish.
When I stopped practicing law, I kind of wound down and told them that I was only going to take calls of a certain type. I eventually reached a point when I was not taking any calls as an attorney but rather as an arbitrator, mediator, or short trial judge. Their response was always to please me and comply. For a layperson that is not familiar with legal terms, it can be tough to tell why a person is calling. I told Abby Connect that if in doubt go ahead and forward the calls to me.
I also made clear that I don’t want any sales calls and they‘ve seemed to be able to handle that one pretty well. I’ve always felt that they do a pretty good job under the circumstances of my unusual situation where I am turning away possible business.
What was the main difference once you hired them from your business before?
It wouldn’t have been cost-effective to hire a secretary or receptionist since I don’t have a high-volume business and I don’t get that many calls. It was enormously more beneficial to me to just have access to a receptionist service both in person and over the phone.
Whenever I have a mediation or an arbitration meeting in my office, they have live people there who greet the person and wait there until we’re ready to start. Overall, their services have been really valuable.
Any other services they provide for you?
I have the whole package with access to all the conference rooms in the building when I need to schedule either a meeting room or a boardroom. My license is held there and I have mail runners, drop-offs, access to the copiers, and the reception services.
It’s very pleasant to use their services as opposed to having a full-time employee. I have had part-time employees over the years, but it’s much better to use Abby Connect.
How much have you invested with them?
I’ve had a package deal ever since I started working with them, and I’ve never had to pay more than what that package costs as far as I recall. I currently receive all my services as a result of an arrangement for a fixed flat rate, which I made with the owners because I was their attorney on some rather important matters.
I think they consider me a good client because I don’t tie up a receptionist’s time as much and I probably only get one or two calls a day.