How did you select Abbott Analytics as your solution partner?
He was referred to us by a colleague that I respect a lot, another machine-learning expert. Dean and his team are spectacular. Dean is unbelievably fluent and fast. It’s quite an exhilarating experience to work with him.
Since he’s so fast, he’s also very efficient. That makes him different from most of the experts in this field who tend to be more plodding. He never skips important steps, but he gets there faster than most people. He’s really a spectacular talent.
Could you give us a sense of the size of the iniative?
Our work now involves a data set of over 200,000 survey responses. A data set of 200,000 transactions is small. A data set of 200,000 survey responses, each response being 55 items, is huge. It’s an enormous survey data set and indicates that Abbott Analytics can take on huge, challenging jobs.
I cannot recommend him enough. I’ve worked with some top people in machine learning and predictive analytics. Dean is [Principle of Abbott Analytics] in my top three. He’s incredibly smart, efficient and creative.
Do you have metrics to track improvement?
I don’t have an ROI figure. I haven’t thought about it that way. On the strength of the work that we’ve done, the results are getting tremendous play nationally. It's been in large measure because of the good work that Abbott has done.
Several academic psychologists have asked to examine our work with Abbott Analytics. We’re not academic, we’re commercial. That kind of respect proves it’s very fine work and done with great style and great efficiency.