2buy1click Ltd

BACKGROUND

Please describe your company and position.

I am the Product Director of Acquired.com

Describe what your company does in a single sentence.

Acquired.com help businesses thrive in the digital economy with next-gen payment solutions that optimise their payment ecosystems, backed by expert advice and personalised service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire 2buy1click Ltd to accomplish?

• Provide reliable ongoing support to address any conflicts or technical issues, ensuring that Acquired.com’s implementations team can deliver efficient integrations and maintain high satisfaction levels among merchants.
• Develop a robust Magento 2 extension that integrates seamlessly with Acquired.com’s API and hosted solutions, providing a high-quality payment experience for retail merchants.
• Expand reach into the retail sector by enabling a smooth, scalable integration for Magento 2 users, supporting payment methods like Cards, Apple Pay, Google Pay, and Acquired.com’s proprietary Pay by Bank solution.
• Enhance customer experience with features like repeat customer support and streamlined transaction actions, helping merchants deliver a seamless payment journey for their end-users.

SOLUTION

How did you find 2buy1click Ltd?

Clutch Site

Why did you select 2buy1click Ltd over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from 2buy1click Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work for 2Buy1Click Ltd encompassed the development of a Magento 2 extension for Acquired.com, leveraging Acquired.com's Components solution to provide an embedded checkout experience. Key deliverables included:

Development of the Magento 2 Extension: Creating a payment gateway integration that utilises Acquired.com's Components solution, allowing merchants to offer an embedded checkout experience directly within their website. This approach reduces the merchant's PCI DSS compliance requirements to SAQ-A, as sensitive cardholder data is handled securely by Acquired.com's PCI DSS Level 1 compliant environment.

Seamless Payment Integration: Implementing support for various payment methods, including cards, Apple Pay, Google Pay, and Acquired.com's proprietary Pay by Bank solution, ensuring a comprehensive and flexible payment experience for end-users.

Comprehensive Transaction Management: Integrating functionalities for Void, Capture, and Refund actions directly within the Magento back office, enabling merchants to manage transactions efficiently without leaving their platform.

Enhanced Support for Returning Customers: Facilitating the association of unique customer profiles within Magento 2, allowing for the secure storage of cardholder data and enabling faster, more convenient checkout experiences for repeat customers.

Ongoing Support and Maintenance: Providing second-line support to address any integration issues, conflicts, or unexpected errors, ensuring the extension operates smoothly and delivers a reliable experience for merchants and their customers.

By utilising Acquired.com's Components solution, this extension offers merchants an embedded checkout experience that maintains high security standards and simplifies PCI DSS compliance, effectively enhancing the overall payment process for both merchants and customers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with 2Buy1Click has resulted in several measurable outcomes that indicate strong progress toward Acquired.com’s goals. Key outcomes included:

Reduction in PCI DSS compliance scope: the extension enables merchants to achieve a lower PCI DSS scope, allowing them to qualify for SAQ-A. This simplification is expected to streamline onboarding processes and reduce compliance-related costs for future users.

Enhanced checkout experience: The embedded checkout experience, powered by Acquired.com's Components solution, is designed to facilitate a smoother, uninterrupted payment journey. This setup is expected to improve checkout completion rates and authorisation rates for various payment methods, ultimately supporting increased merchant revenue.

Operational efficiency for merchants: The integration of transaction management features within the Magento back office reduces the need for merchants to switch between systems, enabling a more efficient, streamlined transaction handling process.

Reduced support overhead: The extension has been built with reliability in mind, with second-line support processes in place to address any issues, ensuring minimal interruptions and efficient assistance for Acquired.com’s support team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

.

What was your primary form of communication with 2buy1click Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about working with 2Buy1Click was their commitment to rigorous testing and their collaborative approach to partnership.

Advanced automated testing: Their approach to testing has been exceptional. 2Buy1Click fully automated extensive tests on the payment integration, covering multiple versions of Magento 2 and key modules. This ensures backward compatibility not only when changes are made to the extension but also when updates occur within Acquired.com’s internal products. Their automated testing has even been made accessible to developers integrating with our solution, simplifying and accelerating the integration process, which is a significant benefit for us and our partners.

Strong partnership and ongoing support: The relationship we’ve built with 2Buy1Click is another standout aspect. Working together, we have created a robust long-term partnership that includes second-line support to assist our integrations team in supporting customers during the installation process. Their dedication to this partnership has been invaluable, ensuring both teams work seamlessly to provide a positive experience for Acquired.com’s merchants.

This combination of technical expertise and a collaborative mindset has made 2Buy1Click a trusted partner in bringing Acquired.com’s Magento 2 solution to life.

Are there any areas for improvement or something 2buy1click Ltd could have done differently?

We have no areas for improvement to note with 2Buy1Click—they have been an exceptional partner from start to finish. Their commitment to supporting our business and enhancing our understanding of the Magento community has been invaluable. The team consistently goes above and beyond in their collaboration with us, making them a highly recommended partner for any organisation looking to expand its capabilities. 

BACKGROUND

Introduce your business and what you do there.

I’m the co-owner and co-director of Flanci Active, a sports apparel company — my wife and I own the company and are both directors. We sell sports attire, such as colorful running leggings, shorts, and skorts, that we design, manufacture, and sell ourselves.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 2buy1click Ltd?

We started our company in 2018, for which we hired a local website management company. Working with this company was good to start off, but over the last two years, we realized that the service we were getting wasn’t what we required as a growing company. Therefore, we decided to find a better service provider.

SOLUTION

What was the scope of their involvement?

2buy1click helps us manage our Magento website, which is very important for us because we do 95% of our business online.

What is the team composition?

We work directly with the project manager and the developers. I’ve also talked with Lyndon (CEO).

How did you come to work with 2buy1click Ltd?

We were so unsatisfied with our previous provider’s services that, while vacationing, I spent a lot of time looking for different providers online. I came across Clutch’s website and found 2buy1click there. I also contacted other providers, but my communication with Lyndon was great, so we hired him and his team.

How much have you invested in them?

We’ve spent about £15,000 (approximately $18,000 USD).

What is the status of this engagement?

We started working together in January 2022, and it is an ongoing partnership.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

When we started working with 2buy1click, our turnover was approximately £20,000 (approximately $24,000 USD) per month, and we’re now currently averaging £25,000–£30,000 (approximately $30,000–$36,000 USD) per month. We’ve also seen a significant increase in our website traffic.

How did 2buy1click Ltd perform from a project management standpoint?

2buy1click’s communication has been excellent; it has been very thorough and constant. Additionally, they’ve been hitting very important deadlines. We communicate daily with the development team and have monthly Zoom meetings with the project manager to discuss our next steps. We’ve also employed a professional marketer, and she has the most communication with the developers because she understands the language.

What did you find most impressive about them?

When we initially started talking with 2buy1click, they showed a genuine interest in knowing more about our business and challenges, discussing strategies on how we could solve them together. Lyndon also gave us advice on how to improve our site even before hiring them. Their approach gave me confidence that they would look after us, and they have proven me right so far.

Are there any areas they could improve?

We don’t know much about websites, so we rely on them to give us information and advice on how to improve ours. As we progress, we expect them to keep telling us what we should do next.

Do you have any advice for potential customers?

Having monthly meetings with the project manager is very helpful. Additionally, it is important to have someone on your team who understands the technical language; it will allow you to move forward faster.

BACKGROUND

Introduce your business and what you do there.

I’m the sales director of R S Textiles, a wholesaler of designer and clearance fabrics. We used to sell in person, but we’ve gone to digital marketing and e-commerce in recent years, which has proven to be very good for us. We have multiple brands and separate websites for those.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 2buy1click Ltd?

We developed our websites with another company and felt it was time to move on and progress the sites. When we started working with 2buy1click Ltd, we had lots of issues with the sites, which we couldn’t seem to get resolved.

SOLUTION

What was the scope of their involvement?

2buy1click Ltd has helped us grow our customer base and come up with strategies to gain extra sales. Their team has implemented new features on our Magento websites.

What is the team composition?

We’ve worked mostly with Marko (Web Developer) and two other team members. We also have a monthly consultation meeting with Sanya (Client Success Director).

How did you come to work with 2buy1click Ltd?

I looked on Google for vendor reviews from companies in the same industry as us, and I found one on Clutch. I read the review, and that’s what made me contact 2buy1click Ltd.

How much have you invested with them?

The cost so far is £10,000–£25,000 (approximately $14,000–$34,000 USD). They charge an hourly rate, and we agree on the estimated hours for each task, be it an amendment or a new feature.

What is the status of this engagement?

We started working with 2buy1click Ltd around October 2020, and we have an ongoing monthly arrangement with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ever since we started working with them, we’ve not looked back since. We’ve progressed month to month. We’ve gained extra sales, and the website is functioning very well. They’ve done everything on time and efficiently. I’d recommend them to anyone who needs a good website provider. Within a matter of a few weeks, they sorted all the website problems we’d had, which had been going back for years.

How did 2buy1click Ltd perform from a project management standpoint?

We have monthly meetings to arrange the plan for the following month and what strategies to progress. The project management is perfect. I have no complaints whatsoever. They’re open, in constant communication with us, and they’re on time. The work is trackable and transparent, and it works. Our team has access to their portal, which lists out all ongoing tasks. They have a traffic light system that we’ve adapted to. It’s open and transparent, and it works for everybody.

What did you find most impressive about them?

Their Magento knowledge is unparalleled. What seems like insurmountable problems to me and my team are a walk in the park to 2buy1click Ltd.

Are there any areas they could improve?

No, I can’t think of anything offhand.

Do you have any advice for future clients of theirs?

Clients need to be aware that they need to have a budget to spend. Time costs money, and 2buy1click Ltd charges by time. They’re not the cheapest, but what we’ve experienced is that we get what we pay for. We’re paying a good rate for what we’re getting, and they’re meeting the obligation.

BACKGROUND

Please describe your company and your position there.

I was employed as the Digital Marketing Co-ordinator for STV International Ltd, a leading manufacturer of DIY pest control products that is home to the household brand for rodent control, The Big Cheese.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 2buy1click Ltd, and what were your goals?

We'd entered into an arrangement with another web developer at the start of 2019 to launch the website in September 2019. At the start of 2020, we still had no website that was suitable for launch after facing poor communication and delays with the current company.

Our website hadn't been refreshed for many years and was incredibly out of date, offering poor user experience that had broken functionality. The project needed to be turned around quickly, particularly with the pandemic looming and online/digital presence becoming more important than ever.

SOLUTION

How did you select 2buy1click Ltd and what were the deciding factors?

2B1C came with strong recommendations from our new MD who had used their services in the past.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

2B1C had to take over a web project mid-development, facing another company's work, and seamlessly understand where the website was already at and what was needed to get it finished. They picked up the Magento site, checking the add-ons and available versions, getting the core platform to where it needed to be to still be up-to-date.

They helped us understand the minimum product that was deliverable to get us past the line and then continued to work with us to build on the platform after launch, building up to develop the basket functionality and checkout process. Along the way they introduced us to add-ons that would make controlling and updating the website easier for us to do in-house, as with a lot of products on our books, we need to have the ability to update at a seconds notice.

How many people from the vendor's team worked with you, and what were their positions?

Sanya was our main point of contact for high-level project discussions and deciding goals. There was then two or three web developers working on the site at any time. Masha joined the project about halfway through and it was like she'd always been working on the project; there were no issues at all - couldn't have asked for an easier changeover.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The team worked really hard to understand what we wanted them to deliver, picking up a difficult project, and achieved a successful launch. The ecommerce development is still ongoing.

Describe their project management style, including communication tools and timelines.

We had weekly video calls via Zoom with Sanya which sometimes also included key members of the development team when there were specific points to discuss. It was extremely useful having calls at the same time every week as it helped with planning and strategy. 2B1C have their own integrated video call booking system which made it easy to see when team members were available for calls. They also effectively utilize a ticketing system that allows for cross-company insight and annotation into ongoing development work.

What did you find most impressive or unique about this company?

The company is incredibly driven to achieve positive and successful results and has worked to help us understand and define the end goals, keeping us on track at all times to avoid deviation or loss of time.

Are there any areas for improvement or something they could have done differently?

Nothing that I can immediately think of.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce and content manager at Lily and Lionel, a British ready-to-wear brand.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 2buy1click Ltd?

We had to migrate from Magento 1 to Magento 2. Instead of doing a direct migration, we decided to redesign the website too.

SOLUTION

What was the scope of their involvement?

2buy1click Ltd has supported our website day-to-day over the years. For this project, they started off by outlining everything that needed to be done. It was a collaborative process, in which they gave us advice on what we needed to do.

We would then go back with design elements and work collectively to create a new website that not only worked with Magento 2 but also encompassed everything we needed.  The team redesigned the aesthetics, added a wishlist, and reconfigured our blog.

What is the team composition?

I’m directly in contact with five teammates, including their directors and developers.

How much have you invested with them?

We spent about $10,000.

What is the status of this engagement?

This project lasted from August 2019–July 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Our main goal was to move the website without the conversion rate dropping. It actually increased, which we were happy about. The customer feedback has been very positive, as well as the internal feedback.

How did 2buy1click Ltd perform from a project management standpoint?

Their project management was brilliant. We had constant communication with them even with everything going on. They had a good ticketing system which meant that we were constantly updated by the project managers. They updated us daily and weekly, and their budgeting was very transparent.

What did you find most impressive about them?

Their communication and knowledge were impressive. 2buy1click Ltd was very knowledgeable and gave us good advice.

Are there any areas they could improve?

No, not that I can think of.

Do you have any advice for potential customers?

As long as you’re clear and concise with what you want, 2buy1click Ltd is good at being transparent about what it will take to get you there. Go in with an open mind and good ideas, and the team will only help to develop them further and give you all the knowledge and competence you’ll need to get them done.

BACKGROUND

Please describe your company and your position there.

Head of eCommerce for Lil Packaging. We supply and manufacture eCommerce packaging designed for internet retail, B2B, B2C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 2buy1click Ltd?

To summarise, we hired 2buy1click during peak season in 2018 to repair our failing Magento 2 website, migrate to a more capable server and to optimise the front end for better user experience. The actual project was multi-faceted, and included an equal amount of back end work (for improved stability, and to undo poor coding on the part of our previous agency) as well as front end work, checkout problems, and fixing various bugs.

What were your goals for this project?

Ultimately, to improve customer experience and convert more traffic.

SOLUTION

How did you select this vendor?

2buy1click reached out to us, and upon reviewing their practices and learning that they are a technically gifted company with a development/coding slant, it was clear that they had the expertise to address all of the technical problems we were facing at the time.

Describe the project and the services they provided in detail.

We (Lil Packaging) migrated our failing Magento 2 website over to 2buy1click back in November of 2018, this was after making the decision to leave our previous agency who weren't performing up to standard. Within the 2 week on-boarding phase their talented team assisted in not only seamlessly migrating the website to a much more capable server, but they also managed to fix all major bugs, and improve stability.

I had been working closely with them for several months and I am happy to report that their level of service, responsiveness to bug fixes (albeit then very minor and few and far between) and their knowledge of Magento continued to impress. Their policies on core updates and extensions, maintaining a well managed development site for testing, and working on and pushing changes to production outside of peak hours, have ensured that our customers receive a consistent service with zero down time.

What was the team composition?

I was regularly in contact with 4 developers, and the owner himself would reach out on a monthly basis to check in with me to see how things were going.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Significant reduction in customer complaints. Increased up time. Rapid improvement &implementation on mission critical front end work. changes made significantly improved data quality across product feeds and custom integration into our ERP

How was project management arranged and how effective was it?

We had a monthly support package retainer which had a very easy to follow and transparent pricing structure, and projects were graded by urgency. Advice was given at all times and projects were always delivered on time. Tiered support, very transparent and easy to understand. Priority levels were easy to follow. Support was prompt. Excellent levels of communication/guidance given

What did you find most impressive about this company?

The depth of their knowledge and their willingness to discuss the inner workings of a given project set them apart. Transparency in pricing, itemisation of hours spent and the project management platforms they use are incredibly easy to navigation and understand.

They gave sound advice on extensions and magento best practices. Friendly and approachable, they also offer a level of responsiveness to projects / support that I have never experienced from an agency of this level before.

Strict policies on downtime/security updates. They were always 100% focused on minimising downtime for our customers (which was in contrast to our previous agency) . Excellent value for money

Are there any areas for improvement?

None with regards to Magento, I strongly believe that they are hands down the best Magento agency out there (we reviewed several in depth before deciding who to work with, after the issues we had with our previous 'award winning' agency we did our due diligence).

BACKGROUND

Introduce your business and what you do there.

I’m the director of The Sewing Studio Ltd. We sell fabric and sewing machines.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with 2buy1click Ltd?

We had started building a Magento 2 website but ran into difficulties with our vendor at the time. We hired 2buy1click Ltd to take over the project.

SOLUTION

What was the scope of their involvement?

2buy1click Ltd started by debugging the site work done so far. Once they fixed all the bugs, we moved on to new features and development.

Their team also manages our organic SEO efforts and got us started in email marketing. They launched 1–2 campaigns on our behalf in MailChimp and then handed over the efforts to us.

What is the team composition?

We’ve worked with eight people.

How did you come to work with 2buy1click Ltd?

We wanted to find a new server supplier that would be a better fit for us. Our previous vendor that was hosting our site seemed to struggle with Magento 2, so we were looking for a new hosting company that specialized in Magento 2. Once we found one, we asked them for recommendations for good developers. They suggested 2buy1click Ltd.

How much have you invested with them?

We’ve spent about £2,000 per month (approximately $2,600 USD per month).

What is the status of this engagement?

The project started in March 2018 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our two key goals were to double our turnover in profitability and gross sales and to reduce our page load time. We’ve achieved both.

Some projects were bigger or more complex than we anticipated, taking us by surprise. Both 2buy1click Ltd and our side were breaking new ground. We encountered several instances where they’d never seen a particular problem or tried a specific solution. Overall, though, we’ve been happy with their work.

How did 2buy1click Ltd perform from a project management standpoint?

The team is very efficient. We communicate through a bespoke piece of project management software made by 2buy1click Ltd. It sends us an email every time we receive a new task or comment. We also have a video conference call every two weeks.

What did you find most impressive about them?

The ability of their PHP programmers stands out to us.

Are there any areas they could improve?

I can’t think of anything. 2buy1click Ltd is very good at what they do. If we ever think they could improve a part of their workflow to communicate faster or more efficiently, they’ll make changes if we ask. I’d like their work to cost less, but this is the price you pay for good service.

Any advice for potential customers?

I gave this idea to someone who was thinking about working with 2buy1click Ltd: if you’re worried about changing developers, give their team a try. Let them prove for themselves how good they are at what they do. 

BACKGROUND

Please describe your company and your position there.

I am digital product manager at Philip Kingsley. The world leading experts in Trichology, the science of hair & scalps. Clinics in London and New York.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 2buy1click Ltd?

E-commerce platform maintenance & improvement.

What were your goals for this project?

Key objectives Customer Satisfaction Revenue growth Operational efficiency

SOLUTION

How did you select this vendor?

Based on there their excellent in e-commerce & Magento 2 implementations.

Describe the project and the services they provided in detail.

Confidential

What was the team composition?

Confidential

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

With the help of the wonderful team at 2B1C we have managed to take our e-commerce platform to the next level which has helped us in increasing e-commerce sale significantly.

How was project management arranged and how effective was it?

Through mutual collaboration, we use a scrum board and we have weekly planning calls, where we priorities the most important task and discuss upcoming projects in details. Also, on daily basis the team at 2B1C are amazing at keeping us updated on the latest progress of each task.

What did you find most impressive about this company?

Their excellent ability to always deliver a project on time and within budget stands out. Also, the quality of deliverables has improved significantly since we have started working with them.

Are there any areas for improvement?

N/A

BACKGROUND

Please describe your company and your position there.

I am the Operations Manager and we print and embroider clothing in a wide variety of sectors but the largest part of business is school uniform sales both in bulk and direct to parents.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 2buy1click Ltd?

We started with an online shop offering to allow parents to buy uniform direct from us online and later developed this to include a stock control system.

What were your goals for this project?

We needed to be able to make it easy for parents to order their uniform without coming to a shop. This project then was rolled out to other clubs and organisations. Each new school and club came with new challenges that we needed to be able to adapt too.

SOLUTION

How did you select this vendor?

This supplier was introduced to us by a consultant we were already using and very quickly we realised they were a forward thinking company that had all the skills we needed to develop and take our ideas forward

Describe the project and the services they provided in detail.

They identified what we needed and selected an IT platform that would be able to cope with our demands. It wasn't an out of the box system we needed so they designed and developed the programme, constantly being bombarded by us with different new ideas and problems to solve to ensure the webshop looked and worked the way we needed it to. They took our existing webshop and brought it in to the 21st century with new features including tiered pricing, one main shop broken down in to many smaller shops and delivery to different locations.

What was the team composition?

We have dealt with this company for many years but the team composition has always been flawless. We have a main team leader but behind him is a team that excel in different fields. We dont need to worry ourselves about who to contact as via one email address we propose our project and they then allocate it to the person that can best answer and work through the question.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We have had a relationship with them for many, many years now and we feel that they have grown as a company along side us, helping us to be constantly one step ahead of the competition. Our online business has more than doubled with their help and they even developed technology that allowed us to take our business outside of our premises in order to sell to parents within the school premises. They have also developed a stock system that three years ago didn't even seem possible and now allows us to control and report on our stock at the touch of a button.

How was project management arranged and how effective was it?

During new projects we would hold an initial meeting and set down deadlines and who by, all of these were complied with and very often improved on. They introduced us to Google docs to allow us to keep a track of our monthly budget, set up online training so that we were able to follow simple steps to allow us to carry out alot of the work ourselves in house. They also set up zoom which meant we were able to have three way online meetings which meant everyone didnt have to be in the same room at the same time to move projects on.

What did you find most impressive about this company?

As we all know with technology its great when it works but when it goes down it can bring the company to its news. 2buy1click always know before us if there is a problem and are already working on solving it. August is our busiest time in the lead up to back to school so it is imperative that any problems are dealt with quickly and efficiently when a problem occurs and this is certainly always the case.

Are there any areas for improvement?

No, no improvement.