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I.T.WORKS!
I.T.WORKS! provides technology services that empower businesses to be more secure, efficient, and profitable. Being in the technology space, it was critical that they have a website that is modern, engaging, and effective in order to present themselves as a current and relevant provider.
Cape Cod Community College
The Cape Cod Community College Education Foundation is an important branch of the College’s larger mission here on Cape Cod. 118Group was hired to help it build a website that can engage and educate its visitors, while also encouraging them to donate and participate in the Foundation’s events.
Island Disability Coalition
As a brand new nonprofit on Marthas Vineyard, the IDC approached 118Group for help developing both the branding of the organization as well as the website. With an extensive record of helping nonprofits present themselves online, this project was the perfect fit for the 118Group team.
The team behind [email protected] approached 118Group to help build a membership-based platform for HR professionals to gain access to exclusive templates, guides, webinars, and other resources. 118Group built a platform that provides users access to exclusive content based on the user’s membership level.
Soap Kings
Soap Kings approached 118Group seeking a new e-commerce site that could showcase the luxury bath products they sell. Being the sole distributor of some of Europe’s finest soap brands, Soap Kings wanted their website to feel royal. They also wanted the customer to easily navigate the products by brand, country of origin, or product type.
Ilumino.co
As new demand for accessibility in the digital space gains steam, ilumino has positioned themselves as industry-leaders. ilumino approached 118Group to help develop their brand and launch a fully-accessible WCAG 2.1 AAA compliant website. 118Group delivered the branding that matches their team’s personality and a website that engages their audience!
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Web Development for Digital Accessibility Company
"They have been flexible, responsive, organized, accountable, and results-driven throughout the workflow."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I'm the co-founder of a digital accessibility company. We work with clients to make their digital assets accessible and compliant.
For what projects/services did your company hire 118Group Web Design, and what were your goals?
I've used 118's services at multiple companies and most recently, our company uses 118 for some of our web design and development needs. They're experts in web design and support and it made more sense for us to use an outside vendor who we can trust without question.
How did you select 118Group Web Design and what were the deciding factors?
I've used 118 for years after a trusted resource recommended their services due to 118's outstanding development and customer support process. Unfortunately, there are far too many development shops who fail to adhere to a sound process and 118 is a rare exception. Their knowledge, attention to detail, professionalism, and accountability are extremely hard to find.
Additionally, they're just an honest group with solid values. They're also very kind and look out for the best interests of their clients.
Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.
Previous scopes of work included everything from site planning/design all the way through site launch and ongoing support/site maintenance. I've also used them for video creation as well as digital marketing.
How many people from the 118Group Web Design team worked with you, and what were their positions?
I worked with top leadership, as well as QA and content creators. While I've interacted with perhaps 4-5 individual members of 118 Group, there was always a clear point of contact such that there were always clear communication channels and a seamless customer experience.
Can you share any measurable outcomes of the project or general feedback about the deliverables?
In additional to multiple professional site launches, I've used 118's services in the ecommerce space where I saw an increase in traffic and conversion rates, as well as a decrease in bounce rates etc.
Describe their project management style, including communication tools and timeliness.
118 Group always seems to stay ahead of the curve with their project management software and management tools. They have been flexible, responsive, organized, accountable, and results-driven throughout the workflow.
What did you find most impressive or unique about this company?
The people. Period. They are a unique company that is so incredibly hard to find. From a technical perspective, they are professional, proficient, and competent. That combination of qualities is hard enough to find, but what makes 118 Group truly unique are the people. They actually do what they say the will do and they are honest. I hate to say it, but they are almost a dying breed...except they always seem to be growing, which is no surprise given their loyal (and growing) customer base.
Are there any areas for improvement or something they could have done differently?
I would provide constructive criticism, but I just don't have any. Literally, none. If you're on the fence about using their services and would like to speak with a client of theirs, ask 118 for my contact info and we can set up a time to chat.
Apart from the successful launch of the website, 118 Group Web designs' engagement led to a significant increase in web traffic and conversion rates, exceeding the client's business goals. The team has executed strong project management through effective resources and a unique approach.