118Group Web Design

BACKGROUND

Please describe your company and your position there.

I'm the co-founder of a digital accessibility company. We work with clients to make their digital assets accessible and compliant.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire 118Group Web Design, and what were your goals?

I've used 118's services at multiple companies and most recently, our company uses 118 for some of our web design and development needs. They're experts in web design and support and it made more sense for us to use an outside vendor who we can trust without question.

SOLUTION

How did you select 118Group Web Design and what were the deciding factors?

I've used 118 for years after a trusted resource recommended their services due to 118's outstanding development and customer support process. Unfortunately, there are far too many development shops who fail to adhere to a sound process and 118 is a rare exception. Their knowledge, attention to detail, professionalism, and accountability are extremely hard to find.

Additionally, they're just an honest group with solid values. They're also very kind and look out for the best interests of their clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Previous scopes of work included everything from site planning/design all the way through site launch and ongoing support/site maintenance. I've also used them for video creation as well as digital marketing.

How many people from the 118Group Web Design team worked with you, and what were their positions?

I worked with top leadership, as well as QA and content creators. While I've interacted with perhaps 4-5 individual members of 118 Group, there was always a clear point of contact such that there were always clear communication channels and a seamless customer experience.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In additional to multiple professional site launches, I've used 118's services in the ecommerce space where I saw an increase in traffic and conversion rates, as well as a decrease in bounce rates etc.

Describe their project management style, including communication tools and timeliness.

118 Group always seems to stay ahead of the curve with their project management software and management tools. They have been flexible, responsive, organized, accountable, and results-driven throughout the workflow.

What did you find most impressive or unique about this company?

The people. Period. They are a unique company that is so incredibly hard to find. From a technical perspective, they are professional, proficient, and competent. That combination of qualities is hard enough to find, but what makes 118 Group truly unique are the people. They actually do what they say the will do and they are honest. I hate to say it, but they are almost a dying breed...except they always seem to be growing, which is no surprise given their loyal (and growing) customer base.

Are there any areas for improvement or something they could have done differently?

I would provide constructive criticism, but I just don't have any. Literally, none. If you're on the fence about using their services and would like to speak with a client of theirs, ask 118 for my contact info and we can set up a time to chat.