10Clouds

Introduce your business and what you do there.

I’m an executive at an outsourcing company. We focus on mortgages and healthcare.

What challenge were you trying to address with 10Clouds?

I wanted to build a product I came up with and needed someone to help me develop the necessary targets for architecture, the costs, and the time to make it happen.

What was the scope of their involvement?

10Clouds did data reporting to us; they produced relevant documentation like the technicals of the final tech-stack, the costs of operating it, the timelines, and all the necessary technical and business requirements for the task. They composed all of that into one document so we could include it in future fundraising for this project.

Regarding the process, they organized several discovery sessions where we mapped out the entire customer journey to prioritize it and do an in-depth assessment of each relevant integration so we could engage with other stakeholders easily.

The project's goal was to create a report on anything existing in the future state of a potential product.

What is the team composition?

We worked with five members of their team, including a project manager, a DevOps, an architect, a UI/UX developer, and a business analyst.

How did you come to work with 10Clouds?

We found them through online research. I organized a call with the 10Clouds team, and we were impressed; they understood exactly what I was expecting and quickly built a proposal for me. On top of that, they had experience in the domain, so we chose them because they had the necessary knowledge and were in the same mindset as us.

How much money have you invested in this partnership?

We spent less than $20,000 with them on this project.

What is the status of this engagement?

We worked together from May–December 2022.

What evidence can you share that demonstrates the impact of the engagement?

Their level of detail in the reports was great and well written — it aligned to all the expectations and data points I needed, so I was satisfied with their work. On top of that, they also delivered a nice wireframe for me, which will be very useful in the future.

How did 10Clouds perform from a project management standpoint?

Project management was great; we had weekly calls to update us on the project’s status and let us know what they’d deliver each week — they were pretty good.

Regarding tools, we use email, phone calls, and Slack.

What did you find most impressive about them?

They were a multidisciplinary team; they had good ideas and quickly understood the product and what I was trying to do. 

Overall, their ability to assimilate information quickly and produce output was outstanding, combined with their easy-to-work-with approach.

Are there any areas they could improve?

They could’ve been more thorough in their project management; they were great, but I think they could’ve been more detailed.

Do you have any advice for potential customers?

Be clear about your expectations and what you want. You also need to ensure their output is aligned with those expectations. Also, it’s important to have open lines of communication to reiterate what you want — provide them with all the necessary information.

Introduce your business and what you do there.

I’m the engineering director at Pollen, a technology company in the travel and experience event space. We partner with important artists and create multi-day experiences curated in partnership with those artists. These events revolve around those artists so that fans can get exclusive experiences with their idols.

Our team comprises about 80–90 people, including product engineers, designers, UI/UX engineers, and QA specialists. Most of our people are based in the UK, but we also have a few other engineers in Poland and other parts of Europe.

What challenge were you trying to address with 10Clouds?

We were scaling up last year and needed more resources. During this growth, we needed to hire a lot of python backend engineers, but we found it incredibly challenging to hire resources as fast as we needed. Thus, we looked at other ways to scale up our teams and ultimately partnered up with 10Clouds.

What was the scope of their involvement?

10Clouds provided us with Python engineers to augment our team. We wanted their resources to be part of our internal team instead of just getting development services, so we went into the staff augmentation model, which helped us integrate them into our team.

For our inventory team, 10Clouds provided us with 2–3 engineers to support our internal team on a merchandising project. This project was focused on theming the resorts and hotels for the events using a model, and their resources helped us with the backend development of that model. Then, their resources helped us build a stock-keeping unit service so that we could keep track of our inventory and see what we needed to buy.

10Clouds also helped us staff our fulfillment team with a backend engineer. They worked on our fulfillment service, the part of our product that accompanies the traveler when they travel with us. This service helps travelers customize their experience and buy add-ons, such as a VIP upgrade or a ticket to an exclusive party. That fulfillment service gathers all the data related to the traveler’s itinerary in one place.

Additionally, 10Clouds provided us with an engineer for our experience operations team. This person worked on the backend to build our access control system. This system ensures that people have access to the experience since they book with us. We provide them with a wristband they can scan using our software. This software then sends that information to our system’s backend to grant access to the client.

What is the team composition?

Tom (Senior Account Manager) was my main point of contact and the person whom I talked to whenever we needed more resources. Additionally, they provided us with Anna (Python Developer) for our fulfillment team, 2–3 backend engineers for our inventory team, and another engineer for our experience operations team.

How did you come to work with 10Clouds?

We looked at different options for agencies and did a lot of analysis before hiring a partner. One of our main criteria was finding a team with a lot of time overlapping our working hours because we wanted them to collaborate with us. We also looked at the companies’ rates to see if they were competitive in their prices. Additionally, we revisited the seniority levels of their resources to see what we could expect from them because we needed them to get up to speed as quickly as possible.

During this process, we had a good feeling about 10Clouds because 1–2 of our engineers had worked for them as consultant engineers in the past. This was a good signal for us because we value these engineers. Additionally, we seemed to be aligned with 10Clouds because we have other engineers working from Poland as well.

How much have you invested with them?

We spent around £200,000 (approximately $239,000 USD).

What is the status of this engagement?

We worked together from June 2021–May 2022.

What evidence can you share that demonstrates the impact of the engagement? 

For every project, we have a code review process in place where engineers review each other's codes in a very collaborative manner. Additionally, we ask internal engineers for feedback on their collaboration with external partners. Working with 10Clouds, our internal engineers found them to be good self-starters, very knowledgeable, and very capable. Their resources integrated very well into our team, and they were very open to feedback. Overall, it was a very good experience.

How did 10Clouds perform from a project management standpoint?

10Clouds’ project management was very good. We didn’t need to check their performance because we weren’t assigning them tasks and deadlines; they were integrated into our processes. Thus, we had ongoing conversations with them. Additionally, we trusted 10Clouds to bring their ideas to the table, and they were very open about sharing what was in their minds.

We used Jira to manage the project; all of our work was tracked in there. We also used Slack as our main collaboration and communication tool. Furthermore, we used G Suite for email communication, calendar management, and online meeting hosting.

What did you find most impressive about them?

10Clouds was very responsive and communicative, especially on the account management side. I really appreciated their efforts in working in a fast-moving environment like ours. We were scaling fast and needed to deliver quickly. Still, 10Clouds was able to offer swift turnaround times for high-quality candidates.

Are there any areas they could improve?

Initially, we had to go through a calibration process, but those instances are normal when working with external agencies. In addition to that, it would have been great if 10Clouds had set the expectations upfront. One time, one of their engineers wanted to focus on a previous project, which felt strange because we had moved on from that project. Other times, it felt like our senior engineers were expected to mentor 10Clouds engineers, which was understandable to some degree but took away focus from their main projects.

Do you have any advice for potential customers?

Be very clear during the calibration process, set your expectations upfront, and be open to understanding that it requires a learning curve.

Introduce your business and what you do there.

I’m the founder of Highfive Finance, an education startup focused on financial education. We’re building a mobile application that will make it easy for young professionals to educate themselves on financial topics.

What challenge were you trying to address with 10Clouds?

We needed a company that could help us create a clickable prototype to use for our own product development roadmap.

What was the scope of their involvement?

We started the engagement with a kickoff meeting, wherein we set expectations and requirements and discussed what we wanted the deliverables to look like. 10Clouds explained the different types of clickable prototypes, and we decided to opt for a mid-fidelity prototype based on our budget.

We also specified that we wanted to focus more on the design aspects and the look and feel of the product rather than on user testing or extensive wireframing, as we have already done some work on that ourselves. 10Cloud worked professionally with us on this and created a deliverable that was exactly what we wished for and even more.

10Clouds then worked on developing the prototype of a mobile application. They took the wireframe designs, which we sketched ourselves on Nero, and further elevated them. From there, their team completed the wireframe and transformed it into a visually-appealing clickable prototype using Figma.

What is the team composition?

We primarily worked with a success manager and two designers from 10Clouds.

How did you come to work with 10Clouds?

I met 10Clouds at a conference that I attended about a year ago. They had a presentation, which I thought looked very structured and professional. After doing some research and looking at their previous work and their designers on Dribble and other platforms, I approached them for an estimate and talked to them about our project. It became very clear that they would be the right company to work with, so we decided to go with them for this project.

How much have you invested with them?

We spent around $4,000 on this project.

What is the status of this engagement?

We worked on this project from April 2022–May 2022.

What evidence can you share that demonstrates the impact of the engagement?

We don’t have any success metrics, but I can definitely say that all of the deliverables turned out exactly as we expected. They were also quick to implement requests and feedback from us. Overall, their work exceeded our expectations, and we're extremely happy with the results.

How did 10Clouds perform from a project management standpoint?

10Clouds performed well in terms of project management. All of the requirements and deadlines were met. In terms of their communication, we never felt alone because they always responded quickly and professionally to our concerns.

We primarily communicated through Slack and email, but we also had weekly meetings through Google Hangouts. We also used Mural to conduct our workshops and collaboratively worked in Nero.

What did you find most impressive about them?

I was extremely happy with the people that worked with us. They were very friendly, communicative, flexible, and accommodating of all our requests. They always made us feel well taken care of, and it really felt like they were a part of our team.

Are there any areas they could improve?

No, I don’t have any complaints.

Do you have any advice for potential customers?

Make sure to be as responsive as they are and to provide them with regular feedback.

Introduce your business and what you do there.

I’m the product owner at Benefit Systems SA, a multisport company. We’re a B2B business that sells sports cards to companies to give to their employees. These cards give them access to go to the gym.

What challenge were you trying to address with 10Clouds?

We wanted to redesign our website because users couldn’t find the information that we wanted them to find. We wanted a site that allows users to register and find all the important information that they need.

What was the scope of their involvement?

10Clouds redesigned our website from scratch and helped us with the UI/UX research and user testing. We had an existing brand book but it was quite old, so they designed a lot of new stuff to make our website look more modern with the right flow. They also created a lot of icons and even prepared a new brand book, which included what colors we should use in the future for our website. We had another company handle the development portion.

What is the team composition?

We worked with a UI/UX design person, an accountant, and another person who helped us with research.

How did you come to work with 10Clouds?

We interviewed several different agencies, but they were the most prepared because they came up with a brief and plan. They were also able to accurately tell us what we could improve on, ask the right questions, and answer all our questions and requests.

How much have you invested with them?

We spent about $50,000-$100,000.

What is the status of this engagement?

We worked with them on this project from July 2019–November 2020.

What evidence can you share that demonstrates the impact of the engagement?

Our registrations grew and a lot of people bought our product. All of our KPIs improved, too. Overall, I was really satisfied with their designs and the results of the project.

How did 10Clouds perform from a project management standpoint?

Their project management style was great. Due to the pandemic, we had very dark times because all of the gyms closed and our project stopped. But after getting the green light from the board to continue with our work, they were ready. I never had a hard time working with them — they were super flexible and always delivered on time. Plus, whenever I needed something, they gave it to me as soon as possible. We used Jira as our project management tool.

What did you find most impressive about them?

We had daily communication and contact, and we treated each other like a partner. When I wasn’t sure about something, they would give me a valid explanation of why they thought differently. I really liked working with them; they were always super nice.

Are there any areas they could improve?

No, I can’t think of anything that they need to improve on. I highly recommend working with them because they work with the same level of energy from beginning to end.

Do you have any advice for potential customers?

Trust them — they know what they’re doing. Also, make sure to always ask questions if you need an extra explanation.

Please describe your company and your position there.

I work for Unit21 as a product manager. I obtain requirements from either customer or business internal stakeholders with a view to developing features for our product.

For what projects/services did your company hire 10Clouds?

We’d realized that customer acquisition costs for one of our product lines exceeded our original budget and represented a high ongoing cost for us. We decided to create a self service version of our product so that customers could sign up on their own and run checks against their users quickly and easily. We required a product designer to help realize this vision.

How did you select this vendor?

I have worked with 10clouds since 2018. I am a huge fan of the team.

Describe the project in detail and walk through the stages of the project.

1. Ideation - Identify risks to current product (High customer acquisition cost)
2. Requirement gathering - Scope out initial MVP for self service identity verifications
3. Deliver low fidelity wireframes
4. Coordinate with designer to ensure timely delivery of figma designs (ready for dev)
5. Discuss with entire engineering team (atleast relevant stakeholders)
6. Put feature in development

How many resources from the vendor's team worked with you, and what were their positions?

1. Paweł Poterała worked with us as a product designer, and did a fantastic job. Asked insightful questions, was timely to let us know when he’s stuck, timely to deliver and responded well to being under stringent deadlines that were not under his control.

Can you share any outcomes from the project that demonstrate progress or success?

The UI/UX we developed represented a huge improvement on how customers are signed up into Unit21 today. The new process designed by Paweł will require less than 20 clicks to get up and running.

How effective was the workflow between your team and theirs?

Very effective. I didn’t feel any problems with the timezone. Paweł was a huge part of that, as was Mateusz.

What did you find most impressive or unique about this company?

Their people were friendly, professional, and committed to delivering a great project.

Are there any areas for improvement or something they could have done differently?

Kamil(the original resource) was not up to the mark due to a lack of commitment on his end. 10Clouds resolved the issues we had with him as quickly as they could. Paweł was a superior resource and an adequate replacement.

Introduce your business and what you do there.

I was the CEO of an entertainment and media technology company.

What challenge were you trying to address with 10Clouds?

There were several, but I would reference video personalization and adaptation, video analysis, enrichment, and linking, multimedia semantics and SaaS and data as a service issues.

What was the scope of their involvement?

They’re building a web browser application that enables us to get more economic yield out of our video assets by adapting the video to different contexts. The video is personalized by enabling people to find video more efficiently, as well as find content inside of the video.

The software is built with React on the frontend and Django and Python on the backend. In terms of design, they moved through a market introduction plan and market fit evaluation, user stories, and wireframes.

What is the team composition?

We’ve worked with, at our peak, around 25–30 people. They were the usual group of individuals working on the development of a new software product: front- and backend developers, middleware pipeline developers, database resources, and more.

How did you come to work with 10Clouds?

I’ve known the founders of the organization for more than 10 years.

How much have you invested with them?

We’ve spent around $1 million dollars on this most recent project.

What is the status of this engagement?

We’ve been working together since December 2010, but this most recent product began around October 2019. We’ve worked together in fits and starts over the years.

What evidence can you share that demonstrates the impact of the engagement? 

We’ve achieved a MVP of our complex web platform. There’s more work to do to turn it into a minimum marketable product, but we’re delighted with the 10Clouds work. They do great work.

How did 10Clouds perform from a project management standpoint?

They work with Jira and Confluence, along with other various tools, including a specific frontend design tool I can’t recall — perhaps InVision.

We communicate through Slack and they are very responsive.

What did you find most impressive about them?

The depth and breadth of their technical talent stands out. They possess a full suite of capabilities, from ethnography and user stories and UX to backend development and everything in between.

Are there any areas they could improve?

They’re continuously improving their service and delivery capabilities. I’ve seen that evolution over our 10-year relationship. I don’t have any specific deficiencies that aren’t attributable to us, rather than them. There’s nothing negative to put on them.

Do you have any advice for potential customers?

It’s helpful to have technical counterparts on your side. If they assign a UX person from their team, you should have someone interfacing with them. If they have a development lead, then you should have a development lead. Pair the internal project leads with the external project leads. Think of them like an extension of your team to expand your scope of capability. This is what we do and it works well.

Introduce your business and what you do there.

I’m the head of growth and marketing for a fintech company in the crypto space.

What challenge were you trying to address with 10Clouds?

Our goal was to develop a visual brand identity and a website footprint that was reflective of the direction that our company was headed in as a young, expressive, Gen Z-focused finance company. We wanted to translate that brand into an exciting landing page or website experience that encouraged users to sign up for our waitlist.

What was the scope of their involvement?

On the branding side, 10Clouds helped us put together an extensive document that outlined the look and feel and the general direction that we were headed in. We tried to be as expansive on those thoughts as possible to give them as much information to work off of. 10Clouds then created the brand identity from scratch.

On the web development side, we had some very specific requests in terms of the apps on the site. We discussed the stack that we were going to build on, the tools that we needed to be implemented, and the story we wanted to tell. From there, 10Clouds took our vision and page outlines, created high fidelity wireframes, and ultimately, developed pages, including a landing page, for our site.

The site was already launched, but we still use their services for updates on pages and executions that our team in-house can't handle. But this project, as it was originally defined in terms of scope, was already completed.

What is the team composition?

We worked with four people on the branding and four other people on the website development.

How did you come to work with 10Clouds?

Our founder came across 10Clouds through a mutual connection. He grew a relationship with 10Clouds’ account manager during the development of the early stage of our app, and we selected them because we were already familiar with their work and they were familiar with our product.

What is the status of this engagement?

We worked on this project from March-December 2021.

What evidence can you share that demonstrates the impact of the engagement? 

For this project, the main metric that we were looking to drive was waitlist subscriptions for our consumer-facing app. Within about two months of launching the site and starting our marketing efforts, we had generated approximately 22,500 waitlist signups and 120,000 web sessions. 

Additionally, our venture partners and early Beta users responded positively to the look and feel of our site and brand. They commented on how interesting they looked and how they made us stand out from our competition.

How did 10Clouds perform from a project management standpoint?

10Clouds performed really well in terms of project management. Our project manager, in particular, was very instrumental in pushing the project forward and keeping us on track.

We used Jira, Linear, and Shortcut for project management, Slack for communication, and Notion for project documentation. 

What did you find most impressive about them?

We were most impressed with the level of excellence of 10Clouds’s designers. They had the phenomenal design talent and due diligence that we needed for our projects.

Moreover, they demonstrated the ability to be deployed across several different disciplines. Having a team that we can rely on and that we know is going to deliver on the kind of quality that we've come to know and expect from them, regardless of the domain in which they're working, was really quite impressive.

Do you have any advice for potential customers?

In order to get the most out of 10Clouds’ time, it's important to be diligent in terms of your scheduling and in making sure that you understand what it is that you're trying to accomplish in each of the sessions with their team.

You have to be prepared to give concise feedback and make decisions quickly. Knowing the time difference and setting proper expectations are imperative to move things along efficiently.

Introduce your business and what you do there.

I’m the co-founder and CTO of Quesmed, a company that focuses on medical school education. Our goal is to make preparing to become a doctor much easier and less monotonous.  

What challenge were you trying to address with 10Clouds?

We had a previous software development partner, but we were unhappy with their team. They didn’t meet deadlines, and the project took much longer than we expected, negatively impacting our business and revenue. 

We were looking for someone that could deliver our vision within a timeframe. We needed help developing our product for the web and mobile devices.

What was the scope of their involvement?

10Clouds has helped us create a brand new extension of our platform. Initially, we’ve only focused on a web-based solution, but as we’ve become more confident with their team, we ended up building a new product together.  

They’ve developed a social education app that allows a group of students on a voice channel to go through clinical scenarios and undergo tests. We aim to make it easier for medical students to work together and have the opportunity to train and practice with students from around the world. 

10Clouds is using React to develop our platform, and they’re helping us with some machine learning (ML) tasks using Python. They’ve also built our mobile app for Android and iOS.  

What is the team composition?

We work with two project managers, two React Native developers, two React web developers, one ML engineer, and a senior ML engineer.

How did you come to work with 10Clouds?

We were looking for developers in Poland because we had a good experience with Polish vendors regarding cost and quality. We came across 10Clouds from their Dribble account, and we were drawn by their expertise in education platforms and their intuitive mobile app designs.

How much have you invested with them?

We’ve spent about £125,000 (approximately $171,000 USD).

What is the status of this engagement?

We’ve started working together in June 2021, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

10Clouds’ work has helped us increase our sales by about 550%. I’m 80% satisfied with their work. Overall, they’ve done an excellent job — they’re very engaged and quick to act. 

How did 10Clouds perform from a project management standpoint?

10Clouds is very good at project management. We have two project managers working with us, and they’re absolutely on point. They lead meetings and ensure tasks are documented within Jira — they even chase us if we’re busy and their work needs feedback. We use Slack to communicate and Google Meet for weekly meetings. 

Initially, we’ve only had one developer, so their work hasn’t been as rapid or thorough as we wanted. We’ve highlighted our concern, and they’ve changed their developer and made their road plan clearer through frequent meetings. They’ve recognized that minor issue, corrected it, and we’ve been delighted with their work since then. 

What did you find most impressive about them?

10Clouds’ ability to tap into anything we need at a moment’s notice is impressive — they’re proactive at helping us grow. In addition, they’re very flexible and responsive about issues, including cash flow concerns. 

There’s a camaraderie between our teams — we feel that 10Clouds is invested in our product as much as we are. 

Are there any areas they could improve?

I can’t think of anything. 

Do you have any advice for potential customers?

Have a clear idea of what you want, and have multiple different versions of that. Be open with your goals and budget, and they’ll help you identify what they can work on considering your constraints. 

Please describe your company and your position there.

Head of Business Development at a software design and development company.

For what projects/services did your company hire 10Clouds?

Our client approached us for support with enhancing their iOS app which is compatible with their newest product. At the time we were slightly understaffed and we reached out to 10Clouds for an iOS mobile app developer, who was then quickly onboarded.

How did you select this agency and what were the deciding factors?

We work with several software houses, helping each other out when resources are tight. In this case, we had a need for a skilled iOS developer and we immediately thought of 10Clouds.

Describe the project in detail and walk through the stages of the project.

Project for the client in the entertainment industry that features iOS mobile app development for photo enhancement. It needed a fast and stable application to satisfy thousands of users worldwide.

Describe the recruitment process in detail.

As mentioned before, we work with several trusted partners when we need quick staff augmentation. When we reached out, 10Clouds were able to provide an iOS developer quickly.

Can you share any outcomes from the engagement that demonstrate progress or success?

We deployed a fast and stable iOS application that is reported to have thousands of active users.

How effective was the workflow between your team and theirs?

The workflow was highly effective, with strong communication throughout the process of the project. We always felt that the 10Clouds' developer was aligned with us on our mission.

What did you find most impressive or unique about this company?

10Clouds was able to provide an iOS developer quickly. We were also impressed with their efficiency.

Are there any areas for improvement or something they could have done differently?

Not that I can think of. Everything was completed with utmost quality.

Introduce your business and what you do there.

I’m the COO of Semble, a B-Corp Limited company. We help businesses connect with grassroots community groups to make change happen in society. We’re based in the UK, and our operations are mostly in the UK, at the moment.

We run an agency model whereby we have project managers who work with businesses to help them achieve their aims with regards to corporate social responsibility and marketing. Our resources craft storytelling around the work that our client businesses do in their local communities.

We build and maintain a network of community groups that we support for free with resources, training, and events. We’re a bridge between businesses and community groups.

What challenge were you trying to address with 10Clouds?

A company will come to us with a pot of money that they want to give away to the local community, and we create a plan for them. We charge the business quite a lot for the service, and that means that money that could have gone to local communities goes to us. This means that fewer businesses are willing to work with us.

From our perspective, our business problem is that we can only service a small number of the available business opportunities at any given time.

Our solution was to digitize a lot of our processes to expand our bandwidth and reduce the fees for customers to work with us. We’ve created an online marketplace that enables businesses to connect with grassroots community projects and distribute funding in a fast, efficient way. We take a commission on the money that they distribute. 10 Clouds has been our chosen development partner from the beginning.

What was the scope of their involvement?

10Clouds came on board to do the technical build of the website after we’d done a lot of specification and design work. We handled the project design and management while they contributed UX/UI support and advice, as well as front- and backend development, DevOps, QA, and project management.

The website enables users — both funders and community groups — to create a profile, log in, and then create your fund or create your pitch for funds, depending on the type of user someone is. The system then matches a funder with projects that meet their criteria and then allows them to short-list and ultimately select their chosen recipient.

It was important for us to have a clean, simple, slick platform with progressive data gathering that didn’t overwhelm users from day one. One of the key features for community groups is that they can create a video pitch rather than fill out a lengthy form. We don’t have the video capability natively in the platform right now, but users can embed a link from YouTube and the video will be displayed on the site. There’s also a countdown feature for funds that are due to launch, expire, or complete.

At the moment, it’s just a web product. 10Clouds worked in React.js for the frontend and Python for the frontend. The site is hosted on MySQL and AWS. There are many more features we want to include in the future, but 10Clouds has delivered a good MVP.

What is the team composition?

There have been a maximum of 10–11 people on the project, including a UX designer, two frontend developers, two backend developers, a QA resource, a DevOps engineer, a couple of technical leads, and a project manager. 

How did you come to work with 10Clouds?

They were a recommendation from my network. We spoke to 2­–3 different companies in the same region, and 10Clouds impressed us with their investment and responsiveness in the sales process.

Additionally, they stood out with their description of their management style, which has proven to be true throughout the project. 10Clouds understands that the market is hot for talented people in Poland and that this represents a challenge for them, but they go to significant lengths to develop and maintain their staff.

How much have you invested with them?

We’ve spent around £200,000 (approximately $282,000 USD) so far.

What is the status of this engagement?

We’ve been working together since January 2021.

What evidence can you share that demonstrates the impact of the engagement? 

All in all, we don’t have a defined set of metrics, but the site is always up. 10Clouds delivered functional software within the timeframe and budget that we needed. The real test will come as the number of users goes up and the load increases.

We just launched the platform and received our first users. We’re gathering feedback from users as well — some comments are feature requests and others are bugs, but no more than we expected.

I wouldn’t say that our use case is dramatically challenging, and therefore hasn’t given 10Clouds' team an opportunity to show their extraordinary technical abilities, but they’ve done very well with what we’ve asked them to do.

How did 10Clouds perform from a project management standpoint?

They’re very clear and transparent. We have weekly reviews so we know where we are — this allows me to provide absolute clarity to our stakeholders on our spending and forecasted spending. 10Clouds always come in exactly where we expect them to.

We communicate over Jira and Confluence and have our weekly call over Google meet. There are also various phone calls and emails.

What did you find most impressive about them?

They’ve been impressively transparent about cost. When we presented them with a cost squeeze halfway through, 10Clouds very quickly shuffled the team and scaled back on expenditures for a couple of months while we found more investment. When that came through, they scaled the team back up.

We’re a small, lean organization; we don’t have a bottomless pit of money, so 10Clouds responsiveness and flexibility have been exactly what we’re looking for.

Additionally, their engagement at the senior level has also been very helpful. They blend technical expertise with account management and flexibility.

Are there any areas they could improve?

10Clouds could bring even more technical expertise to solve complex problems quicker perhaps, but we haven’t given them much of a chance to do so.