In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
My biggest client is a chain of schools in the Middle East. They like the Flash resources that they’ve already bought, but they want to bring their own device, and they’re interested in a similar resource using the same concept. When they asked for things, I haven’t done much user testing, but I’ve been checking for bugs and issues. I’ve received some feedback from teachers and students about what they wanted and have made changes here and there. My users have been impressed with the whole idea, concept, and the current state of it. In time, we’ve developed a very nice, intuitive design.
When working with 10Clouds is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?
I honestly can’t say because I have only had one other person working on it with me, so I don’t have the experience to answer that. I can say that I’m happy and satisfied with the choice of 10Clouds because I think they’ve got some great developers. I’m very pleased with the quality. Overall, I’m happy with how they’ve treated me. I would encourage people to use 10Clouds.
In retrospect, are there areas in which you think they could improve as a service provider?
There have been some issues with the running of the project. It’s overrun in terms of time and budget, but it’s difficult to pinpoint culpability. A lot has been due to me, I would say. Looking back, I didn’t have a clear enough original design proposal, and during the process, I came up with some new ideas, one of which is a great improvement on the Flash product. This has been hugely impactful both in terms of the complexity of the programming, and the extent of the development time required. I think that we could have tried to look at the bigger picture more, as there were times when I knew what we had wasn’t right, but didn’t know what was.
User testing, we said we’d set this up, but haven’t set up a testing area as much as we could have. Again, I think I am at fault here, too. Other development issues took more of a priority. However, I’m not at the MVP stage, designing a product for unknown users, not knowing whether they’ll like the product or not, trying to find product-market fit. I already have a client base who have bought and are using the Flash product, but have asked for certain, general, improvements, such as working on tablets. The design process has been about delivering these.
Ultimately, though, I believe if you want to create something that is both valuable and differentiates you from the crowd, there will be times when the ride is a bit bumpy. I have to say that these issues are minor when compared to the overall quality of the product that (version 1.0) we now have. These kinds of projects are very difficult to steer and manage, especially when you don't have a lot of experience doing so.