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New List of Top 15 Answering Service Companies in 2020 Announced by B2B Ratings and Reviews Firm Clutch

August 19, 2020

by Elaine Oves

The top answering services identified today consistently demonstrate an ability to meet and exceed their clients’ expectations.

WASHINGTON, D.C., August 19, 2020 –  Today, Clutch released an updated list of the top answering services in 2020. Clutch is the leading B2B ratings and reviews platform. All answering service providers were vetted based on client feedback, market presence, and work quality. 


The top 15 firms are as follows: 

  1. Helpware
  1. Smith.ai Virtual Receptionists & Web Chat
  1. Octopus Tech Solutions
  1. Moneypenny
  1. LEX Reception
  1. Ruby Receptionists
  1. EBQuickstart
  1. Wow24-7
  1. Ambs Call Center
  1. Physicians Answering Service
  1. Abby Connect Live Receptionists
  1. Answering Service Care
  1. PATLive
  1. Go4Customer
  1. VoiceNation

“Every business recognizes the importance of customer service. In an increasingly digital market, human interaction can go a long way,” said Elaine Oves, senior business development analyst at Clutch. “Virtual support is certainly useful, but phone services provide the attention that customers notice.”

Nearly half of customers want to use the phone to communicate with companies, according to research from marketing automation platform HubSpot. Phone answering service does not mean automated messages, however.

Clutch’s list of the top answering service providers includes companies with vetted client reviews that have demonstrated personal and effective customer service.

Research identifying the leading answering service providers is ongoing. Companies interested in being featured can get listed. Upcoming press releases will highlight top answering services in select locations. 

These results are a snapshot of Clutch’s Leaders Matrix on August 18. Rankings are dynamic and may not reflect the rankings currently listed on Clutch’s website.

The full research can be found at https://clutch.co/call-centers/answering-services/leaders-matrix.


About Clutch

Clutch is the leading ratings and reviews platform for IT, marketing, and business service providers. Each month, over half a million buyers and sellers of services use the Clutch platform, and the user base is growing over 50% a year. Clutch has been recognized by Inc. Magazine as one of the 500 fastest growing companies in the U.S. and has been listed as a top 50 startup by LinkedIn.



Elaine Oves