Call Center Services PROJECT HIGHLIGHT
Top Call Center Services & Voice Services for E-Commerce Companies in Manila
30 Companies
Best Call Center Companies & Voice Services for E-Commerce Companies in Manila
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Featured
What are Featured Providers?
$1,000+< $25 / hr1,000 - 9,999Serves Manila, PhilippinesServices provided
20% Call Center Services40% Customer Service Outsourcing20% Back Office Outsourcing +2 services10% Content Moderation Services10% Data Annotation ServicesHugo Inc. | Top CX Provider is a distinguished company specializing in Contact Center Services, offering comprehensive Customer Support Services across various channels such as email, chat, and phone. The client reviews highlight their adaptability and efficiency, with 100% positive feedback on their seamless integration and ability to enhance customer engagement capabilities, resulting in impressive metrics like a 99.8% accuracy in order processing and fulfillment.
3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costWas this helpful?
Average Project Cost Breakdown
What Clients Have Said
Clients consistently commend the company for its exceptional value for money, highlighting that Hugo offers high-quality services at competitive rates. One client noted, 'Good value for cost,' while another emphasized their 'ability to scale services without compromising quality.' Many reviews reflect satisfaction with cost reductions and enhanced operational efficiency, with one client praising an '80% improvement in efficiency' compared to in-house hiring. Overall, the sentiment is overwhelmingly positive, indicating that clients perceive Hugo as a cost-effective partner.
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1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
Recent reviews of Hugo Inc. reflect a highly positive sentiment, highlighting their effective global CX infrastructure and streamlined partner integration processes. A client noted a significant reduction in partner integration time from three weeks to one, alongside an improved Net Promoter Score. Their agile project management and strong communication were also praised, with one client emphasizing the team's ability to address complex challenges independently, showcasing their value as a reliable partner.
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Helpware
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$5,000+< $25 / hr1,000 - 9,999Taguig, PhilippinesServices provided
20% Call Center Services60% Customer Service Outsourcing20% Back Office OutsourcingHelpware is a specialized provider of customer care services, offering expertise in both inbound and outbound call center operations. The company consistently receives high praise for its ability to customize solutions, leading to seamless integration with clients' needs. Approximately 80% of reviewers highlight Helpware's proactive approach and strong project management skills, while 90% emphasize its cultural and operational alignment with client goals, reflecting an overall positive reception.
Reviews mention Adaptable
Overall, client feedback on Helpware highlights their adaptability as a significant strength. One client noted their impressive capability to adjust to evolving project requirements, stating, "Helpware has done an excellent job of adapting to those changes." Another client emphasized their remarkable ability to scale resources quickly, achieving a target of 500 agents per day. This consistent adaptability has led to successful outcomes across various projects, reinforcing Helpware's reputation as a responsive and flexible partner.
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Video Labeling For IoT Company
5.0 Oct 3, 2022We are a technology company, and our software and products are constantly changing and evolving. Helpware has done an excellent job of adapting to those changes, which is a testament to how great their leadership and project management teams are.
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Call Center Services for Food & Beverage Company
5.0 Aug 10, 2020I was most impressed by their company culture and adaptability.
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Average Project Cost Breakdown
What Clients Have Said
Helpware is consistently praised for delivering strong value for money, with clients noting that their pricing aligns well with the quality of service provided. For instance, a customer support manager highlighted that Helpware's pricing fit their budget while offering great value, leading to improved customer satisfaction scores. Another client mentioned their investment of $18,000 monthly for six employees, emphasizing the cost-effectiveness and successful outcomes achieved. Overall, clients feel that Helpware offers exceptional service relative to the costs incurred.
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1 of 1 reviews is 5 stars$200,000 – $999,999 avg. project costReviewed 1 time in the past 6 months
In the past six months, Helpware has received positive feedback for their effective team assembly and training practices, with one CEO noting their ability to exceed quality and timeliness targets consistently. Clients appreciate their proactive communication and management, which resulted in cost savings and increased quality. Overall, the sentiment is highly favorable, with no reported areas for improvement, emphasizing Helpware's commitment to client success and performance enhancement.
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$1,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Services provided
10% Call Center Services55% Back Office Outsourcing35% Customer Service OutsourcingUnity Communications is a reputable company specializing in comprehensive Customer Support Services, including Inbound and Outbound Call Center solutions. Their consistent high ratings reflect a strong commitment to quality and client satisfaction, with over 80% of reviews highlighting their professionalism and effective communication. Notable achievements include a 20% increase in customer satisfaction and a 30% reduction in response times, showcasing their dedication to excellence in telephonic support.
Reviews mention Positive attitude
Clients consistently commend Unity Communications for their positive attitude and supportive approach. One client highlighted that Unity's team members are 'cheerful, upbeat, and positive' and emphasized the company's genuine care for their people. They noted that Unity not only met their expectations but also exceeded them, with a rep who became an integral part of their team. Overall, the sentiment reflects strong satisfaction with Unity's commitment to fostering a positive work environment.
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Customer Support Services for Private Equity Group
5.0 Mar 11, 2022They really care about their people and it shows. Everyone from Unity is cheerful, upbeat, and positive, on all levels. They guarantee that we will like who they hire for us.
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6 of 7 Call Center Services reviews are 5 stars3 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costCall Center Services PROJECT HIGHLIGHT
Customer Support Services for Private Equity Group
5.0 — Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone Read more
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9 of 11 reviews are 5 stars3 new reviews for Call Center Services services$10,000 – $49,000 avg. project costReviewed 11 times in the past 6 months
Recent reviews of Unity Communications reflect a predominantly positive sentiment, highlighting their professionalism, responsiveness, and effective project management. Clients noted significant improvements in operational metrics, such as increased revenue and customer satisfaction. Specific commendations include the team's ability to deliver timely results and maintain clear communication. However, some clients suggested areas for improvement, such as smoother transitions during team changes and more accurate performance evaluations. Overall, Unity Communications is viewed as a reliable partner for various operational needs.
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More responsive than most other service providers
Unity Communications is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$1,000+Undisclosed1,000 - 9,999Pasig, Philippines
Services provided
15% Call Center Services50% Customer Service Outsourcing15% Back Office Outsourcing +2 services15% Employer of Record (EOR) Services5% Data Annotation ServicesBoldr. is a customer service center specializing in contact center services and call handling. They provide both inbound and outbound call center solutions, including lead qualification, live chat, and telephonic support. Reviews indicate high customer satisfaction and seamless integration with client businesses, with recurring praise for their adaptability and management capabilities. However, staying responsive to changes and providing more proactive feedback are noted areas for improvement.
Reviews mention Meets deadlines
Clients have expressed a positive sentiment regarding Boldr.'s ability to meet deadlines, highlighting their commitment to fulfilling urgent project requirements. One client noted, 'Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way,' emphasizing their reliability. Additionally, they have consistently met deadlines, as stated by another reviewer, reinforcing their strong project management capabilities. Overall, the feedback indicates a high level of satisfaction with Boldr.'s punctuality and dedication.
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Data Services Outsourcing for Machinery Mnfctrng Company
5.0 Aug 5, 2022There are time constraints on the project as well, and it was urgent that we hit them. Boldr. has gone above and beyond what’s necessary to fulfill our needs in this way. They’ve met our deadlines, and I handle the budget and staffing.
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2 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costCall Center Services PROJECT HIGHLIGHT
Call Center Services for Insurance Company
5.0 — Boldr. provides call center services for an insurance company. The team qualifies leads and their needs using an internal script the client provides, then passes leads over to a sales agent. Read more
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1 of 1 reviews is 5 starsUnknown avg. project costReviewed 1 time in the past 6 months
Recent reviews of Boldr. highlight strong client satisfaction, particularly regarding their effective BPO services and genuine partnership approach. A notable client, Babylist, reported saving $6 million annually due to Boldr.'s support in scaling their team. They praised Boldr. for low attrition rates and responsive project management. However, some clients noted that the hiring process could be expedited. Overall, clients commend Boldr. for their commitment to quality service and employee care.
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$1,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Services provided
10% Call Center Services30% Content Moderation Services30% Customer Service Outsourcing +5 services10% Back Office Outsourcing5% Data Annotation Services5% PEO/Employee Leasing5% Sales Outsourcing5% Social Media MarketingEnshored is a provider of Contact Center Services, specializing in Customer Support Services and Call Handling. They have received overwhelmingly positive feedback, with clients highlighting their strong project management skills, adaptability, and consistent quality. Approximately 90% of reviewers praise their ability to scale efficiently and maintain low turnover rates, making them a reliable partner for telephonic support and customer service center needs.
Reviews mention Open to feedback
Clients have consistently praised Enshored for their openness to feedback, with one reviewer highlighting their ability to integrate client suggestions into future work. The collaboration was described as highly effective, with Enshored's team adapting to challenges and demonstrating a willingness to learn quickly. Overall, the sentiment reflects a strong appreciation for their responsiveness and adaptability, contributing positively to project outcomes.
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Marketing & Company Research for Technology Research Company
5.0 Nov 4, 2019Enshored has continuously impressed me. They complete work very quickly and with a high degree of quality. They are able to take feedback and integrate that into future work. We have developed new tasks to challenge them, and they have succeeded.
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2 of 4 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costCall Center Services PROJECT HIGHLIGHT
BPO & Email Support Services for Multi-Content Platform
5.0 — Enshored provides BPO services for a multi-content platform. The team offers email ticket support for inbound and outbound customer interactions and helps with the client's Kickstarter campaigns. Read more
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1 of 1 reviews is 5 stars1 new review for Call Center Services services$50,000 – $199,999 avg. project costReviewed 1 time in the past 6 months
In recent reviews, clients have praised Enshored for their effective email ticket support and seamless integration into business operations. Skybound Entertainment highlighted their ability to independently manage customer interactions and adapt to changing needs, noting the significant impact on customer satisfaction metrics. However, clients suggested that improvements could be made in handling processes with less established documentation. Overall, sentiment is positive, with Enshored recognized as a valuable partner in enhancing customer experience.
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$1,000+< $25 / hr10 - 49Makati, Philippines
Services provided
30% Recruiting15% Customer Service Outsourcing15% Sales Outsourcing +4 services10% Back Office Outsourcing10% Finance & Accounting Outsourcing (FAO)10% IT Staff Augmentation10% StaffingStaffwiz LLC is a recruitment and staffing company specializing in hiring qualified professionals across various sectors such as healthcare, education software, and customer service. They have received overwhelmingly positive feedback, with clients praising their assertiveness, communication, and value for money. Approximately 100% of reviewers noted their responsiveness and seamless onboarding processes, with no areas identified for improvement.
Reviews mention Proactive
Clients have expressed a highly positive sentiment regarding Staffwiz LLC's proactive approach. Feedback highlights their responsiveness and initiative, with one client noting the creation of a group chat for quick updates. Additionally, the client's appreciation for the company's assertiveness further underscores their proactive stance. Overall, the reviews indicate that Staffwiz LLC effectively anticipates client needs and delivers timely solutions, contributing to successful project outcomes.
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Recruitment Services for Healthcare Company
5.0 Jun 10, 2025They are very responsive, initiative was always put in place. Created GC via Viber for fast update. Assertive.
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Average Project Cost Breakdown
What Clients Have Said
Clients have expressed a strong sentiment regarding the cost-effectiveness and value for money provided by Staffwiz LLC. One client noted that the 'pricing fit our budget' and emphasized the 'good value for cost.' Another client praised the company's responsiveness and initiative, stating there were 'no areas for improvement.' Overall, the feedback highlights a consistent appreciation for the quality of service relative to the investment made.
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1 of 2 reviews are 5 starsUnknown avg. project costReviewed 2 times in the past 6 months
In the past six months, clients have praised Staffwiz LLC for their responsiveness and effective project management, noting successful hires and improved team dynamics. A healthcare supervisor highlighted their assertiveness and initiative, while a software director commended their communication skills and value for cost. Both clients reported no areas for improvement, reflecting a strong overall sentiment toward the company's services.
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$10,000+< $25 / hr250 - 999San Pablo City, Philippines
Services provided
40% Call Center Services30% Back Office Outsourcing30% Customer Service OutsourcingBig Outsource is a Contact Center Services company specializing in Customer Support Services and Call Handling. Reviews highlight their exceptional project management and commitment to customer satisfaction, with 100% positive feedback. Clients commend their efficient management of Inbound and Outbound Call Centers, telephonic support, and cost-effective solutions that enhance customer satisfaction and operational efficiency.
Reviews mention Detail-oriented
Clients consistently highlight Big Outsource's attention to detail as a key strength. One client noted their 'unwavering dedication to delivering high-quality services,' emphasizing 'accuracy' and 'quick turnaround times.' Another client praised their 'commitment to excellence,' stating they tailored their services to meet unique requirements. Overall, the sentiment reflects a strong appreciation for the company's meticulous approach and responsiveness, contributing to enhanced operational efficiency and improved customer satisfaction.
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Data Entry Process Services for Educational Company
5.0 Aug 5, 2023Big Outsource stands out with their unwavering dedication to delivering high-quality services. Their attention to detail, accuracy, and quick turnaround times are particularly impressive.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Big Outsource's competitive pricing and excellent value for money. Many reviews noted that the company's services fit well within clients' budgets while delivering high-quality outcomes. For instance, one client emphasized that Big Outsource provided 'good value for cost,' while another mentioned a '40% decrease in order processing time,' which contributed to significant operational efficiency. Overall, the sentiment reflects strong satisfaction with the cost-effectiveness of their services.
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More responsive than most other service providers
Big Outsource is responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.
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$10,000+< $25 / hr10,000+Pasig, Philippines
Services provided
40% Call Center Services30% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Back Office OutsourcingFusion CX is a provider of Contact Center Services, excelling in both Inbound and Outbound Call Center operations. Reviewers consistently highlight the company's strengths in delivering excellent customer support and saving substantial time and money, with over 80% emphasizing their problem-solving abilities and pricing advantages. A notable 90% of feedback is positive, reflecting satisfaction with their telephonic support and customer care services.
Reviews mention Unique expertise
Clients have expressed a strong sentiment regarding Fusion CX's unique expertise, particularly highlighting their extensive range of services including customer service, telesales, and technical support. One client noted that Fusion's agents possess significant experience, which enhances their ability to handle customer issues effectively. Additionally, clients appreciate the time and cost savings achieved, estimating a 30% reduction in operational expenses. Overall, feedback indicates a high level of satisfaction with Fusion CX's specialized capabilities.
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IT Services Lead Generation
5.0 Aug 18, 2017The service provider excels in communication, networking, and problem-solving skills. These attributes contribute significantly to their unique expertise, making them a reliable partner for various projects.
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2 of 7 Call Center Services reviews are 5 stars$1,000,000 – $9,999,999 avg. project costCall Center Services PROJECT HIGHLIGHT
Inbound Calls for Consulting Company
5.0 — Fusion BPO Services provides inbound and outbound calling services for a consulting company. They use MWP tools for agent access. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients express a generally positive sentiment regarding Fusion CX's pricing and value for money. They highlight competitive pricing structures, with one client noting significant savings of $4,000 monthly in labor costs. Another client emphasizes that Fusion offers 'the best price in the market.' However, some feedback suggests that while services are valuable, there is room for improvement in pricing structures. Overall, clients appreciate the balance of cost and service quality provided by Fusion CX.
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$1,000+< $25 / hr250 - 999Pasig, Philippines
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% IT Staff Augmentation20% Sales OutsourcingTRU29 Solutions Inc. is a company specializing in Contact Center Services, including Outbound Call Center and Customer Support Services. Their reviews highlight a 100% success rate with exceptional management and skilled staff, emphasizing their professionalism and adaptability. Clients appreciate their timely communication and partnership-based approach, with no areas for improvement noted.
Reviews mention Great project management
Clients have expressed strong satisfaction with TRU29 Solutions Inc.'s project management, highlighting their effective and timely delivery of services. One CEO noted, 'Very good management throughout the company,' and emphasized that any requested changes were implemented promptly and without issues. The overall sentiment reflects confidence in their ability to manage staff and operations efficiently, contributing to a 100% success rate in their projects.
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Outbound Sales Campaign for Telecommunications Company
5.0 Apr 29, 2023The project management at TRU29 Solutions Inc. was very effective. Everything was done effectively and exactly how we needed. The company demonstrated very good management throughout, and anytime changes were needed, they were implemented without any issues.
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2 of 2 Call Center Services reviews are 5 stars$10,000 – $49,000 avg. project costCall Center Services PROJECT HIGHLIGHT
Call Center Services for Payment Gateway Company
5.0 — A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and Read more
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Average Project Cost Breakdown
What Clients Have Said
TRU29 Solutions Inc. has received positive feedback regarding their overall cost and value for money. Clients noted that TRU29 offered 'good value for cost' and provided services at a price lower than expected, which was a significant advantage over competitors. One client highlighted their pricing as a 'big plus' in choosing TRU29. Overall, clients feel they receive a high-quality service that justifies the costs, contributing to a strong sentiment of satisfaction with the company's value proposition.
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$1,000+< $25 / hr10 - 49Manila, Philippines
Services provided
15% Call Center Services75% Customer Service Outsourcing10% Back Office OutsourcingAidey is a provider of comprehensive Contact Center Services, specializing in Customer Support Services, Inbound Call Center operations, and Telephonic Support. They have received overwhelmingly positive feedback, with an average customer satisfaction increase of over 10% across clients, and notable improvements in response times and resolution accuracy. Clients praise their adaptability, trustworthiness, and commitment to delivering quality customer care, though minor areas for improvement in real-time updates and language support were noted.
Reviews mention Team players
Client feedback highlights Aidey's strong team player sentiment, with multiple reviewers noting their collaborative approach and seamless integration into existing teams. One client remarked on Aidey being a 'true partner, not just a vendor,' while another emphasized their agents felt like part of the in-house team. Their responsiveness and adaptability were frequently praised, with one reviewer noting that Aidey was 'quick to act' on changes, reflecting a commitment to client success.
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Customer Support Services for Tech Company
5.0 Feb 8, 2022They are passionate, dedicated, and friendly. They work as an extension of our team and have managed to keep the user satisfaction high, despite the overwhelming chat flow.
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Call Center & Customer Support for Real Estate SaaS Platform
5.0 Jun 12, 2025Their agents felt like part of our in-house team, and honestly, most of our users didn’t even realize support was outsourced — which speaks volumes. Their blend of flexibility and structure. They were open to changing procedures mid-flight but also brought best practices to the table.
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Call Center Services for Integration Solutions Co
5.0 Jun 16, 2025The project management from AIDEY was very reliable and easy to work with. What I appreciated most was how flexible and responsive they were — anytime we had changes, questions, or needed adjustments, they were quick to act and made sure we felt supported throughout the process. Their team was professional and attentive, and they communicated in a way that made collaboration feel effortless.
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9 of 9 Call Center Services reviews are 5 stars4 new reviews for Call Center Services in past 6 months$10,000 – $49,000 avg. project costCall Center Services PROJECT HIGHLIGHT
Call Center Services for Integration Solutions Co
5.0 — Aidey provides customer support and back-office services for an integration solutions company. The team has handled customer inquiries and managed data entry and reporting. Read more
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5 of 5 reviews are 5 stars4 new reviews for Call Center Services services$10,000 – $49,000 avg. project costReviewed 5 times in the past 6 months
In the past six months, clients have expressed high satisfaction with Aidey's services, noting significant improvements in customer support metrics. One client reported a drop in average response time from 11 minutes to under 3 minutes and a CSAT increase from 87% to 96%. Another highlighted a reduction in call abandonment rates from 19% to under 5%. Clients praised Aidey's trustworthiness and responsiveness, although minor improvements were suggested regarding onboarding speed and proactive process enhancements.
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$5,000+< $25 / hr50 - 249Caloocan, Philippines
Services provided
35% Call Center Services45% Customer Service Outsourcing10% Back Office Outsourcing +1 service10% Sales Outsourcingvlbpo cx is a customer service outsourcing company specializing in building and managing scalable customer service departments. The reviews indicate a high level of satisfaction, highlighting their proactive project management, quality assurance processes, and ability to align with client values. Notably, 100% of reviewers mentioned their flexibility and commitment to quality, while no areas for improvement were identified.
Average Project Cost Breakdown
What Clients Have Said
Clients consistently note that vlbpo cx offers excellent value for money, with pricing that fits within budgetary constraints while delivering high-quality service. One client emphasized that their selection was influenced by the 'great culture fit' and 'good value for cost.' The positive sentiment is reflected in improved customer satisfaction scores and efficient scaling of support, demonstrating that vlbpo cx effectively aligns cost with exceptional service delivery.
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1 of 1 reviews is 5 stars$50,000 – $199,999 avg. project costReviewed 1 time in the past 6 months
In the past six months, client feedback on vlbpo cx highlights their exceptional project management and ability to scale customer service operations effectively. One client noted significant improvements in customer satisfaction and response times, attributing this to vlbpo cx's dedicated training programs and quality assurance processes. Their proactive communication and alignment with client goals were particularly praised, with one client stating, 'They anticipated our needs even before we voiced them.' Overall sentiment reflects strong satisfaction with their services.
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$5,000+$100 - $149 / hr10 - 49Pasig, Philippines
Services provided
20% Call Center Services40% IT Managed Services20% Back Office Outsourcing +2 services10% Search Engine Optimization10% Web DesignMainSource 365 Tech LLC is a comprehensive IT services provider offering managed services, cybersecurity solutions, digital marketing, and web development. The company has received overwhelmingly positive feedback, with clients praising their knowledgeable, responsive, and caring team. Notable outcomes include increased revenue and improved operational efficiency, with approximately 100% of reviewers highlighting their reliability and ability to deliver fast, effective solutions.
Reviews mention Accessible
Clients consistently praised MainSource 365 Tech LLC for their accessibility and responsiveness. One client highlighted the team's availability through various communication channels, stating, "Always available via phone call, sms, email, and social profiles," which fostered smooth interactions. Another client noted the staff's patience and knowledge, emphasizing their commitment to providing clear updates without overwhelming the client. Overall, the sentiment reflects strong appreciation for the company's accessible and supportive approach.
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Managed IT Services for Feline Adoption Center
5.0 Feb 17, 2021Always available via phone call, sms, email, and social profiles. The best part is the fun, smooth, fast communication!
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Managed IT Services & Marketing for Home Liquidation Firm
5.0 Jul 30, 2020They’ve been awesome. They’re knowledgeable, responsive, and available.
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight MainSource 365 Tech LLC's competitive pricing and exceptional value for money. One client noted a return on investment of $5,000 to $10,000 within months, emphasizing the cost-effectiveness of their services. Another remarked that spending $10,000 resulted in a 500% increase in revenue, marking it as the best investment of 2020. Overall, clients appreciate the affordable, knowledgeable, and responsive support that contributes to significant business growth.
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UndisclosedUndisclosed50 - 249Makati, Philippines
Services provided
10% Call Center Services65% Customer Service Outsourcing15% Back Office Outsourcing +1 service10% Sales OutsourcingConcert 8 Solutions Inc. is a customer service center specializing in Contact Center Services, including inbound and outbound call handling, customer support, and telephonic support. Reviews are mixed, with 67% positively commending their professionalism, responsiveness, and effective communication, while 33% highlight ethical concerns regarding financial practices, specifically around refunding deposits.
Reviews mention Accessible
Clients have consistently praised Concert 8 Solutions Inc. for their accessibility and responsiveness. One client noted that the team was 'friendly and always easy to reach' for questions and support. Additionally, the account manager maintained regular contact to ensure standards were met. While overall satisfaction was high, a minor suggestion for improvement was made regarding the speed of the onboarding process. Overall, the sentiment regarding accessibility is very positive.
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Live Chat Support for Newspaper Company
5.0 Jun 1, 2021Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns. They were also happy to help us install the live chat software for us as we didn't have any at the time.
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2 of 3 Call Center Services reviews are 5 stars1 new review for Call Center Services in past 6 months$50,000 – $199,999 avg. project costCall Center Services PROJECT HIGHLIGHT
Helpdesk Services for AI Company
5.0 — Concert8 provided their client with 24/7 helpdesk services for an AI company. This included extensive training on the client's product and escalating tickets to in-house Read more
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Average Project Cost Breakdown
What Clients Have Said
Concert 8 Solutions Inc. has received mixed feedback regarding their cost and value for money. While one client highlighted their 'good value for cost' and praised their professionalism and responsiveness, another expressed dissatisfaction over a retained deposit and ethical concerns. The overall sentiment indicates that while some clients find their services satisfactory and worth the investment, issues related to financial transactions and transparency have negatively impacted their perceived value.
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UndisclosedUndisclosed1,000 - 9,999Mandaluyong, Philippines
Services provided
15% Call Center Services30% HR Outsourcing15% Customer Service Outsourcing +5 services10% CRM Consulting and SI10% IT Managed Services10% Sales Outsourcing5% Back Office Outsourcing5% ERP Consulting and SICentro is a HR Outsourcing company. The Winchester, Virginia-based firm specializes in HR Outsourcing and Call Center Services.
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UndisclosedUndisclosed10,000+Pasay, Philippines
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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$1,000+Undisclosed250 - 999Pasig, Philippines
Services provided
30% Call Center Services20% Back Office Outsourcing15% Customer Service Outsourcing +6 services10% Sales Outsourcing5% Content Marketing5% Email Marketing5% Social Media Marketing5% Web Design5% Web DevelopmentTelephone answering service One Contact Center offers Call Center Services and Back Office Outsourcing. They are located in Los Angeles, California and Pasig, Philippines.
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$1,000+< $25 / hr10 - 49Pasig, Philippines
Services provided
25% Call Center Services25% Customer Service Outsourcing25% Sales Outsourcing +1 service25% StaffingCall center WinSolutions Corporation focuses on Call Center Services and Customer Service Outsourcing. They were founded in 2014.
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$10,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Services provided
25% Call Center Services35% Customer Service Outsourcing10% Back Office Outsourcing +4 services10% Corporate Training & Coaching10% Sales Outsourcing5% AI Development5% Other Application DevelopmentLarge Customer Service Outsourcing company Bill Gosling Outsourcing, is in Newmarket, Canada and Glasgow , Scotland. The team offers Customer Service Outsourcing and Call Center Services.
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Undisclosed< $25 / hr250 - 999Pasig, Philippines
Services provided
35% Call Center Services35% Back Office Outsourcing30% Customer Service OutsourcingDesigning IT-BPO (IT and Business Process Outsourcing) solutions that will TRULY suit your business needs.
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$250,000+Undisclosed10,000+Taguig, Philippines
Services provided
10% Call Center Services10% AI Development10% Application Testing +7 services10% Blockchain10% Branding10% Custom Software Development10% Customer Service Outsourcing10% Generative AI10% IT Managed Services10% Mobile App DevelopmentFounded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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$1,000+< $25 / hr10 - 49Quezon City, Philippines
Services provided
25% Call Center Services25% Back Office Outsourcing25% Customer Service Outsourcing +1 service25% Sales OutsourcingFounded in 2020, Marison Client Services, a small call center company, is in Quezon City, Philippines. Their team specializes in Call Center Services and Back Office Outsourcing.
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$10,000+< $25 / hr250 - 999Makati, Philippines
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +5 services15% Finance & Accounting Outsourcing (FAO)10% Supply Chain Management5% Content Moderation Services5% Data Annotation Services5% Procurement SupportSuperStaff is a comprehensive business process outsourcing provider offering operational support offshore in the Philippines, nearshore in Colombia, and onshore in the United
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$1,000+< $25 / hr50 - 249Makati, Philippines
Services provided
40% Call Center Services30% Customer Service Outsourcing30% Sales OutsourcingLoop Contact Solutions is a specialized provider of Contact Center Services, offering comprehensive Customer Support Services such as Inbound and Outbound Call Centers, and Telephonic Support. The company receives overwhelmingly positive feedback, with approximately 100% of reviewers praising their responsiveness and adaptability. Clients highlight their rapid learning and effective project management, emphasizing Loop’s customer-centric approach and ability to enhance client sales and service efficiency.
Reviews mention Efficient
Clients have expressed a highly positive sentiment towards Loop Contact Solutions' efficiency. OneBlade's COO highlighted significant improvements in their first response time to customer tickets, reducing delays from over 48 hours to under 24 hours. The team is noted for their quick adaptability and responsiveness, with daily communication and proactive ticket management. Their ability to learn swiftly and manage customer interactions effectively further underscores their commitment to operational efficiency.
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Customer Support for Razor Manufacturing Company
5.0 Sep 7, 2022Our first response time (FRT) to customer tickets has significantly improved. In the past we were seeing more than 48 hours go by, sometimes 4-5 days, before an email was answered. Today SLA is responses within 24 hours, and live chat response within 3 minutes. They learn fast. They work very fast as well. They keep our ticket queue cleared out at the end of the day almost every day.
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3 of 3 Call Center Services reviews are 5 stars$50,000 – $199,999 avg. project costCall Center Services PROJECT HIGHLIGHT
Customer Support for Razor Manufacturing Company
5.0 — A DTC razor company hired Loop Contact Solutions to provide customer support service. Using Gorgias, they cover phone calls, emails, live chat, social DMs, and SMS tickets. Read more
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Average Project Cost Breakdown
What Clients Have Said
Clients consistently highlight Loop Contact Solutions' competitive pricing and excellent value for money. One client noted that they were the most appealing option in terms of pricing and flexibility compared to other vendors. Another emphasized the substantial return on investment, citing a quadrupled subscriber count and improved customer retention. Overall, the sentiment is overwhelmingly positive, with clients appreciating the company's responsiveness and commitment to their success while delivering cost-effective solutions.
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UndisclosedUndisclosed1,000 - 9,999Taguig, Philippines
Services provided
10% Call Center Services25% Back Office Outsourcing25% Transcription +3 services15% Customer Service Outsourcing15% Finance & Accounting Outsourcing (FAO)10% HR OutsourcingMicroSourcing, a Back Office Outsourcing company, is headquartered in Taguig, Philippines and Lewisville, Texas. They offer Back Office Outsourcing and Transcription and were launched in 2004.
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UndisclosedUndisclosed10 - 49San Pedro, Philippines
Services provided
15% Back Office Outsourcing10% Customer Service Outsourcing10% Finance & Accounting Outsourcing (FAO) +7 services10% PEO/Employee Leasing10% Sales Outsourcing10% Search Engine Optimization10% Social Media Marketing10% Web Design10% Web Development5% AI DevelopmentBack Office Outsourcing company Outsource-Philippines was founded in 2003. The team specializes in Back Office Outsourcing and Social Media Marketing.
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$1,000+< $25 / hr50 - 249Makati, Philippines
Services provided
20% Call Center Services20% Back Office Outsourcing20% Customer Service Outsourcing +2 services20% HR Outsourcing20% Recruitment Process OutsourcingWAGMI Solutions, a telephone answering service, is located in Makati, Philippines. They specialize in Call Center Services and Back Office Outsourcing and were established in 2021.
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$1,000+< $25 / hr50 - 249Pasig, Philippines
Services provided
20% Call Center Services20% BI & Big Data Consulting & SI20% Customer Service Outsourcing +2 services20% Cybersecurity20% Mobile App DevelopmentOutsourced Dynamic Network Solutions Inc. Is a big data analytics company. They focus on BI & big data consulting & SI and Cybersecurity and were established in 2023.
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$1,000+< $25 / hr2 - 9Manila, Philippines
Services provided
10% Call Center Services15% Custom Software Development10% Back Office Outsourcing +7 services10% Customer Service Outsourcing10% IT Managed Services10% IT Staff Augmentation10% Mobile App Development10% Sales Outsourcing10% Web Design5% Finance & Accounting Outsourcing (FAO)Core Support Hub is an IT staff augmentation company. Established in 2024, the company specializes in IT staff augmentation and Custom Software Development.
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$1,000+< $25 / hr50 - 249Dasmariñas, Philippines
Services provided
80% Call Center Services20% Back Office Outsourcing24/7 SECRETARY, an answering service company, is in Ocala, Florida and Dasmariñas, Philippines. Their services include Call Center Services and Back Office Outsourcing.
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UndisclosedUndisclosed250 - 999Makati, Philippines
Services provided
10% Call Center Services10% Application Testing10% Back Office Outsourcing +8 services10% Customer Service Outsourcing10% Direct Marketing10% HR Outsourcing10% Pay Per Click10% Search Engine Optimization10% Social Media Marketing5% Digital Strategy5% Web DevelopmentHeadquartered in Bellevue Hill, Australia and Makati, Philippines, BruntWork is a Direct Marketing company. Their services include Direct Marketing and Social Media Marketing.
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UndisclosedUndisclosed250 - 999Clark Special Economic Zone, Philippines
Services provided
15% Call Center Services15% Back Office Outsourcing15% Customer Service Outsourcing +4 services15% Finance & Accounting Outsourcing (FAO)15% HR Outsourcing15% Sales Outsourcing10% Content Writing ServicesThe Remote Group, a call center, was established in 2020. The midsize team provides Call Center Services and Back Office Outsourcing.
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Best Call Center Companies & Voice Services for E-Commerce Companies in Manila
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$5,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Ability to deliver
37.7/40.018/20 Reviews10/10 Clients & Experience9.7/10 Market PresenceService focus
20% Call Center Services80% Other -
$10,000+< $25 / hr10,000+Pasig, Philippines
Ability to deliver
34.4/40.014.8/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
40% Call Center Services20% Sales Outsourcing40% Other -
$1,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Ability to deliver
39.2/40.019.6/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
31.8/40.016.4/20 Reviews10/10 Clients & Experience5.4/10 Market PresenceService focus
20% Call Center Services20% Sales Outsourcing60% Other -
$1,000+Undisclosed1,000 - 9,999Pasig, Philippines
Ability to deliver
35.8/40.016.2/20 Reviews10/10 Clients & Experience9.6/10 Market PresenceService focus
15% Call Center Services85% Other -
$1,000+< $25 / hr1,000 - 9,999Pasig, Philippines
Ability to deliver
32.3/40.017/20 Reviews6.9/10 Clients & Experience8.4/10 Market PresenceService focus
10% Call Center Services5% Sales Outsourcing85% Other -
$1,000+< $25 / hr10 - 49Manila, Philippines
Ability to deliver
35.3/40.017.8/20 Reviews9.8/10 Clients & Experience7.7/10 Market PresenceService focus
15% Call Center Services85% Other -
$5,000+< $25 / hr50 - 249Caloocan, Philippines
Ability to deliver
27.1/40.017/20 Reviews4.6/10 Clients & Experience5.5/10 Market PresenceService focus
35% Call Center Services10% Sales Outsourcing55% Other -
$1,000+< $25 / hr10 - 49Makati, Philippines
Ability to deliver
27/40.016.8/20 Reviews4.4/10 Clients & Experience5.8/10 Market PresenceService focus
15% Sales Outsourcing85% Other -
$5,000+$100 - $149 / hr10 - 49Pasig, Philippines
Ability to deliver
24.3/40.015.8/20 Reviews3.4/10 Clients & Experience5.2/10 Market PresenceService focus
20% Call Center Services80% Other -
UndisclosedUndisclosed50 - 249Makati, Philippines
Ability to deliver
19.5/40.011.8/20 Reviews2.4/10 Clients & Experience5.3/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed1,000 - 9,999Mandaluyong, Philippines
Ability to deliver
10.5/40.00/20 Reviews4.8/10 Clients & Experience5.7/10 Market PresenceService focus
15% Call Center Services10% Sales Outsourcing75% Other -
UndisclosedUndisclosed10,000+Pasay, Philippines
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other -
$1,000+Undisclosed250 - 999Pasig, Philippines
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
30% Call Center Services10% Sales Outsourcing60% Other -
$1,000+< $25 / hr10 - 49Pasig, Philippines
Ability to deliver
4.9/40.00/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$10,000+< $25 / hr1,000 - 9,999Taguig, Philippines
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
25% Call Center Services10% Sales Outsourcing65% Other -
Undisclosed< $25 / hr250 - 999Pasig, Philippines
Ability to deliver
4.7/40.00/20 Reviews0.7/10 Clients & Experience4/10 Market PresenceService focus
35% Call Center Services65% Other -
$250,000+Undisclosed10,000+Taguig, Philippines
Ability to deliver
9.3/40.00/20 Reviews1.2/10 Clients & Experience8.1/10 Market PresenceService focus
10% Call Center Services90% Other -
$1,000+< $25 / hr10 - 49Quezon City, Philippines
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
25% Call Center Services25% Sales Outsourcing50% Other -
$10,000+< $25 / hr250 - 999Makati, Philippines
Ability to deliver
5.6/40.00/20 Reviews0/10 Clients & Experience5.6/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr50 - 249Makati, Philippines
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
40% Call Center Services30% Sales Outsourcing30% Other -
UndisclosedUndisclosed1,000 - 9,999Taguig, Philippines
Ability to deliver
5.7/40.00/20 Reviews0/10 Clients & Experience5.7/10 Market PresenceService focus
10% Call Center Services90% Other -
UndisclosedUndisclosed10 - 49San Pedro, Philippines
Ability to deliver
7.4/40.00/20 Reviews2.1/10 Clients & Experience5.3/10 Market PresenceService focus
10% Sales Outsourcing90% Other -
$1,000+< $25 / hr50 - 249Makati, Philippines
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr50 - 249Pasig, Philippines
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+< $25 / hr2 - 9Manila, Philippines
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other
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How to Build a Budget for Call Center Services [With Template]
Call center costs can add up over time, so it’s important that companies establish a thorough budget plan before outsourcing.

Guide to Call Center Outsourcing
Call center outsourcing is when a company hires a BPO service provider to handle inbound or outbound calls.
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