Home Call Centers Order Processing Email Support Services Malaysia Kuala Lumpur

Top Email Support Services in Kuala Lumpur

Ratings Updated: December 10, 2024

All Companies

12 Companies

7 Leaders 5 Contenders

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Country: Malaysia

City: Kuala Lumpur

Customer Service Outsourcing: Email Support Services

List of the Top Kuala Lumpur Email Support Outsourcing Companies

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TDCX

4.8 12 reviews

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Premier Verified

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

60% Customer Service Outsourcing

20% Sales Outsourcing

10% Business Consulting +1

10% Call Center Services

Focus Areas

40% Email Support Services

33% Phone Support Services

27% Chat Support Services

TDCX specializes in Customer Support Outsourcing and Call Center Outsourcing, addressing customer service, account security, and merchant risk assessments. Reviews highlight TDCX's high performance, efficiency, and quality in delivering deeply insightful analysis. Their strong client engagement, transparency, and collaborative culture have led to numerous operational enhancements and successful outcomes.

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Efficient

Exceeds expectations

Creative

Professional

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SummitNext

4.7 5 reviews
Verified

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

25% Customer Service Outsourcing

20% AI Development

20% Sales Outsourcing +3

15% Call Center Services

10% Back Office Outsourcing

10% Content Moderation Services

Focus Areas

35% Email Support Services

35% Phone Support Services

30% Chat Support Services

SummitNext offers Customer Support Outsourcing services, including social listening, reporting, and community management across social media platforms. Reviews highlight their proactive project management, accuracy, and timely delivery of data. Clients commend SummitNext for their alignment with company values and their commitment to high-quality service, making them a reliable partner for Customer Service Outsourcing needs.

See all 5 projects

Understands the needs of their clients

Professional

Proactive

Honest

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SRG ASIA PACIFIC

4.5 3 reviews

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

40% Customer Service Outsourcing

15% Call Center Services

10% Back Office Outsourcing +5

10% IT Managed Services

10% Sales Outsourcing

5% Business Consulting

5% HR Consulting

5% Market Research

Focus Areas

15% Email Support Services

52% Chat Support Services

33% Phone Support Services

SRG ASIA PACIFIC provides comprehensive Customer Support Outsourcing, including inbound contact center operations and outbound telesales services. Reviews highlight their excellent value for money, strong project management capabilities, and client-oriented approach. However, there are noted areas for improvement in their outbound telesales team performance.

See all 3 projects

Completed projects in 2 countries

Proactive

Timely

Reasonable pricing

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Canaan Communication & Technologies (MSC)

4.9 6 reviews

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Services provided

45% Customer Service Outsourcing

20% Call Center Services

15% Back Office Outsourcing +2

10% Corporate Training & Coaching

10% Recruiting

Focus Areas

10% Email Support Services

50% Phone Support Services

30% Chat Support Services +1

10% Order Processing & Taking

Canaan Communication & Technologies (MSC) specializes in Customer Support Outsourcing, providing services such as handling inquiries, complaints, and feedback through various channels like phone, email, and live chat. Reviews highlight their cost-effectiveness, responsiveness, and ability to meet Service Level Agreements, making them a valuable partner for enhancing customer satisfaction and loyalty.

See all 6 projects

Reasonable pricing

1 review mentions Customer Service Outsourcing

Collaborative

Timely

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Daythree Business Services

4.0 3 reviews

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Services provided

20% Customer Service Outsourcing

20% Back Office Outsourcing

20% Business Consulting +2

20% Call Center Services

20% Finance & Accounting Outsourcing (FAO)

Focus Areas

18% Email Support Services

36% Chat Support Services

36% Phone Support Services +1

10% Order Processing & Taking

Daythree Business Services specializes in customer support, telesales, and market research services, including call center operations and customer engagement. Reviewers commend the company for their cooperative management, high staff engagement, and ability to adapt to business needs. However, there are suggestions for improvement in workforce management and maintaining long-term customer engagement.

See all 3 projects

Great project management

Flexible

Proactive

3.7 out of 5.0 rating for cost

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ENVO BPO

4.8 2 reviews

$1,000+

$25 - $49 / hr

250 - 999

Petaling Jaya, Malaysia

Services provided

15% Customer Service Outsourcing

50% Call Center Services

25% Sales Outsourcing +1

10% IT Managed Services

Focus Areas

30% Email Support Services

40% Phone Support Services

30% Chat Support Services

ENVO BPO offers services in telemarketing, database collection, lead generation, and sales support. The overall feedback indicates high satisfaction with their professionalism, service quality, and dedication to understanding client needs, though there was a noted area for improvement in project initiation time. ENVO BPO effectively supports business goals by delivering detailed, comprehensive databases and qualified leads.

See all 2 projects

High-quality work

Exceeds expectations

Accommodating

Experienced

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Swivelt

5.0 2 reviews

$100,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

30% Customer Service Outsourcing

30% Sales Outsourcing

20% Back Office Outsourcing +2

10% Pay Per Click

10% Search Engine Optimization

Focus Areas

25% Email Support Services

30% Phone Support Services

25% Chat Support Services +1

20% Order Processing & Taking

Swivelt offers B2B marketing services for brand awareness and CRM tool implementation. Reviews highlight their effectiveness in increasing brand awareness and generating leads, as well as creating efficient sales tools. Clients commend their experience, quality of work, and friendly, communicative team.

See all 2 projects

Creative

Understands the needs of their clients

Communicative

High-quality work

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Everise

Not yet reviewed

$250,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

10% Customer Service Outsourcing

10% AI Development

10% Application Testing +7

10% Blockchain

10% Branding

10% Call Center Services

10% Custom Software Development

10% Generative AI

10% IT Managed Services

10% Mobile App Development

Focus Areas

30% Email Support Services

40% Phone Support Services

30% Chat Support Services

Founded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Services provided

33% Customer Service Outsourcing

23% Call Center Services

15% Sales Outsourcing +17

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Focus Areas

15% Email Support Services

70% Phone Support Services

10% Chat Support Services +1

5% Order Processing & Taking

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Brandt International

Not yet reviewed

$5,000+

$100 - $149 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Services provided

28% Customer Service Outsourcing

20% Corporate Training & Coaching

12% Back Office Outsourcing +6

10% HR Outsourcing

10% IT Managed Services

10% PEO/Employee Leasing

5% Recruiting

3% Staffing

2% HR Consulting

Focus Areas

43% Email Support Services

57% Chat Support Services

Brandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching.
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VPO Services

Not yet reviewed

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Services provided

50% Customer Service Outsourcing

10% Back Office Outsourcing

10% Call Center Services +5

10% Sales Outsourcing

5% Accounting

5% HR Outsourcing

5% Market Research

5% Recruiting

Focus Areas

14% Email Support Services

60% Phone Support Services

16% Chat Support Services +1

10% Order Processing & Taking

Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
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FIXATE

Not yet reviewed

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Services provided

25% Customer Service Outsourcing

45% IT Managed Services

15% Business Consulting +2

10% Back Office Outsourcing

5% IT Strategy Consulting

Focus Areas

35% Email Support Services

40% Phone Support Services

25% Chat Support Services

FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

Rollover to see company insights or click a company below for more details.

1 TDCX

2 SummitNext

3 SRG ASIA PACIFIC

4 Canaan Communication & Technologies (MSC)

5 Daythree Business Services

6 ENVO BPO

7 Swivelt

A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

List of the Top 7 Kuala Lumpur Email Support Outsourcing Companies

TDCX

$100,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Ability to deliver

30.6/40.0

17/20 Reviews

4.5/10 Clients & Experience

9.1/10 Market Presence

Service focus

60% Customer Service Outsourcing

40% Email Support Services

40% Other

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SummitNext

$1,000+

< $25 / hr

250 - 999

Petaling Jaya, Malaysia

Ability to deliver

32/40.0

16.2/20 Reviews

9.3/10 Clients & Experience

6.5/10 Market Presence

Service focus

25% Customer Service Outsourcing

35% Email Support Services

75% Other

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SRG ASIA PACIFIC

$10,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

31.5/40.0

15.6/20 Reviews

10/10 Clients & Experience

6/10 Market Presence

Service focus

40% Customer Service Outsourcing

15% Email Support Services

60% Other

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Canaan Communication & Technologies (MSC)

$25,000+

< $25 / hr

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

31/40.0

16/20 Reviews

7.7/10 Clients & Experience

7.2/10 Market Presence

Service focus

45% Customer Service Outsourcing

10% Email Support Services

55% Other

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Daythree Business Services

Undisclosed

Undisclosed

1,000 - 9,999

Shah Alam, Malaysia

Ability to deliver

27.4/40.0

13/20 Reviews

6/10 Clients & Experience

8.5/10 Market Presence

Service focus

20% Customer Service Outsourcing

18% Email Support Services

80% Other

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ENVO BPO

$1,000+

$25 - $49 / hr

250 - 999

Petaling Jaya, Malaysia

Ability to deliver

24/40.0

15.6/20 Reviews

2.5/10 Clients & Experience

5.9/10 Market Presence

Service focus

15% Customer Service Outsourcing

30% Email Support Services

85% Other

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Swivelt

$100,000+

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Ability to deliver

22.5/40.0

16.2/20 Reviews

1.3/10 Clients & Experience

5/10 Market Presence

Service focus

30% Customer Service Outsourcing

25% Email Support Services

70% Other

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Everise

$250,000+

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Ability to deliver

9.3/40.0

0/20 Reviews

1.2/10 Clients & Experience

8.1/10 Market Presence

Service focus

10% Customer Service Outsourcing

30% Email Support Services

90% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Kuala Lumpur, Malaysia

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

33% Customer Service Outsourcing

15% Email Support Services

67% Other

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Brandt International

$5,000+

$100 - $149 / hr

1,000 - 9,999

Kuala Lumpur, Malaysia

Ability to deliver

5.3/40.0

0/20 Reviews

0/10 Clients & Experience

5.3/10 Market Presence

Service focus

28% Customer Service Outsourcing

43% Email Support Services

72% Other

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VPO Services

$5,000+

Undisclosed

250 - 999

Kuala Lumpur, Malaysia

Ability to deliver

4.9/40.0

0/20 Reviews

0/10 Clients & Experience

4.9/10 Market Presence

Service focus

50% Customer Service Outsourcing

14% Email Support Services

50% Other

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FIXATE

Undisclosed

Undisclosed

10 - 49

Kuala Lumpur, Malaysia

Ability to deliver

4/40.0

0/20 Reviews

0/10 Clients & Experience

4/10 Market Presence

Service focus

25% Customer Service Outsourcing

35% Email Support Services

75% Other

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