# Top Sales Outsourcing Companies in Kuala Lumpur Recommended Sales Outsourcing companies in Kuala Lumpur include SummitNext, TDCX, SRG ASIA PACIFIC, ENVO BPO, Upstream BPO, Scicom, Swivelt, Webhelp, Xpandeast, M4U Marketing. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top Sales Outsourcing Companies in Kuala Lumpur Ratings Updated: Oct 23, 2026 ### [SummitNext](https://clutch.co/profile/summitnext) #### 4.7 out of 5 star rating (5 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% AI Development - 10% Back Office Outsourcing - 15% Call Center Services - 10% Content Moderation Services - 25% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description SummitNext, a Sales Outsourcing Solutions provider, excels in Sales Team Outsourcing and Customer Service Management. The company is praised for its professional project management and integrity, achieving objectives like generating 10 qualified leads within two months. Reviewers highlight their impressive integration and innovation, with 100% positive feedback and no reported areas for improvement. [Visit Website](https://summitnext.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=my-bpo) #### Proactive Clients consistently praised SummitNext for their proactive approach and responsiveness throughout projects. One client noted that the team was 'always on top of the project' and exhibited a 'can-do' attitude, while another highlighted their 'strong responsiveness and proactivity' in addressing inquiries. Overall, the sentiment reflects a high level of satisfaction with SummitNext's proactive communication and adaptability to client needs, contributing positively to project outcomes. - Social Media Management for Sales Technology Company (5.0/5, Mar 8, 2023): Yes, they were always on top of the project throughout the entire process, very proactive with a 'can-do' attitude. Their culture and willingness to strike for the best for the client. [Read Full Review](https://clutch.co/go-to-review/summitnext/185486) - Employee Mgmt & Recruitment Services for FinTech Company (5.0/5, Sep 24, 2023): The SummitNext team exhibited strong responsiveness and proactivity in addressing our inquiries and concerns, enhancing our partnership through effective communication. Very organized and proactive to understand our business needs. The consistent communication and proactiveness to ensure updates are given on time. [Read Full Review](https://clutch.co/go-to-review/summitnext/235284) #### Experience in 3 industries SummitNext has demonstrated expertise across various industries, including financial services, eCommerce, and marketing. Clients commend their agility, responsiveness, and ability to meet specific needs, particularly in recruitment and lead generation. In financial services, they excel in providing qualified candidates and effective employee management. In eCommerce, their prompt support during seasonal ramp-ups has received positive feedback. Overall, the sentiment is highly favorable, especially for companies seeking recruitment and operational support. [Read All Reviews](https://clutch.co/profile/summitnext?verified=true#reviews) ##### Financial services Experience SummitNext has received positive feedback from clients in the financial services sector, particularly for their expertise in recruitment and employee management. Clients noted the company's ability to deliver high-quality candidates, responsiveness, and effective communication. Their adaptability to client needs and commitment to compliance were also highlighted as significant strengths. Overall, SummitNext is seen as a reliable partner that aligns well with the operational and budgetary requirements of financial service companies. - 2 reviews for financial services industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - Employee Mgmt & Recruitment Services for FinTech Company (5.0/5, Sep 24, 2023): SummitNext Technologies Sdn. Bhd. provides employee management and recruitment services for a fintech company. The team is tasked with finding talented and qualified candidates for the client. [Read Full Review](https://clutch.co/go-to-review/summitnext/235284) - Staffing Services for Financial Services Provider (4.0/5, Jun 25, 2024): A financial services provider has tapped SummitNext to find and hire Mandarin-speaking executives. These executives are expected to assist clients in getting onboarded with the company's platform. [Read Full Review](https://clutch.co/go-to-review/summitnext/296496) ##### eCommerce Experience SummitNext Technologies Sdn. Bhd. has received positive feedback from eCommerce clients, highlighting their agility and result-oriented approach. Clients appreciate their responsiveness and effective project management, noting successful outcomes during peak periods. The company's high ratings, good value for cost, and alignment with client values further reinforce their expertise in the eCommerce sector, making them a strong candidate for businesses seeking reliable support. - 1 review for ecommerce industry - $50,000 – $199,999 avg. project cost - Staff Augmentation for E-Commerce Company (4.5/5, Sep 25, 2023): SummitNext Technologies Sdn. Bhd. provided staff augmentation services for an e-commerce company. They augmented the client's team during a period of heightened demand. [Read Full Review](https://clutch.co/go-to-review/summitnext/234855) ##### Consulting Experience SummitNext Technologies Sdn. Bhd. has garnered positive feedback in the Consulting industry for their integrity, innovative solutions, and proactive project management. Clients highlighted their expertise in lead generation, community management, and social listening, noting significant improvements in client engagement and reporting accuracy. The overall sentiment reflects satisfaction with their alignment of values, timely delivery, and impressive customer service, making them a strong candidate for organizations seeking reliable consulting support. - 2 reviews for consulting industry - 2 reviews are 5 stars - Unknown avg. project cost - Social Media Management for Sales Technology Company (5.0/5, Mar 8, 2023): SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Facebook. [Read Full Review](https://clutch.co/go-to-review/summitnext/185486) - Lead Generation for Value Added Reseller (5.0/5, Mar 30, 2023): SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions. [Read Full Review](https://clutch.co/go-to-review/summitnext/191082) #### 4.5 out of 5.0 rating for cost What Clients Have Said Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates. [Read All Reviews](https://clutch.co/profile/summitnext?verified=true#reviews) - $50,000 to $199,999 (2 reviews) #### 2 reviews from clients near Kuala Lumpur Review Rating from Clients - 5.0 out of 5.0 - Overall: 5.0 - Quality: 4.8 - Schedule: 4.8 - Cost: 4.8 - Willing to Refer: 5.0 Petaling Jaya clients praise SummitNext for adaptable recruitment and employee management support, highlighting timely delivery, well-qualified candidates, and strong alignment with company culture. They also commend its organized, proactive communication, ethical practices, and ability to adjust staffing solutions to evolving needs. [Read Local Reviews](https://clutch.co/profile/summitnext?verified=true#reviews) --- ### [TDCX](https://clutch.co/profile/tdcx) #### 4.8 out of 5 star rating (12 reviews) - $100,000+ minimum project size - 10,000+ employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Content Moderation Services - 50% Customer Service Outsourcing - 10% Business Consulting - 20% Sales Outsourcing #### Company description TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency. [Visit Website](https://www.tdcx.com/?utm_source=clutch&utm_medium=referral&utm_campaign=GLOBAL_B2B_ClutchProfile) #### Timely The sentiment regarding TDCX's timeliness is overwhelmingly positive. Clients consistently note their ability to meet deadlines and adapt quickly to project changes. For instance, one client highlighted TDCX's readiness for smaller projects, stating they are 'always on time or even ready upfront.' Another client emphasized their quick response to technical issues, minimizing disruptions. Overall, TDCX is recognized for their effective communication and proactive approach, which fosters a reliable partnership. - Call Center Services for Luxury E-Commerce Company (5.0/5, Apr 8, 2022): Whenever we have a smaller project that needs to be executed, they’re always on time or even ready upfront. Communication is always flawless with them. Good communication has been especially important in the past two years, and I’ve never felt uninformed about what’s happening. [Read Full Review](https://clutch.co/go-to-review/tdcx/2622) - BPO Services for E-Commerce Company (5.0/5, Mar 31, 2022): In addition, the team is also organised and hold themselves accountable in timeline and deliverables. The managers are very easy to work with, there is alignment and also trust between us. We have weekly syncs and our action items are well-managed over a tracker. [Read Full Review](https://clutch.co/go-to-review/tdcx/14762) #### Experience in 8 industries TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) ##### Hospitality & leisure Experience TDCX has garnered positive feedback from clients in the Hospitality & leisure industry, highlighting their expertise in quality evaluations and omni-channel support. Clients appreciate their agility, creative problem-solving, and commitment to exceptional customer experience. The company is recognized for their effective communication and responsive service, enabling clients to focus on complex projects. Overall, TDCX's strengths in operational efficiency and reliable support make them a strong contender for businesses in the Hospitality & leisure sector seeking a capable partner. - 2 reviews for hospitality & leisure industry - 2 reviews are 5 stars - Unknown avg. project cost - Call Center Services for Online Lodging Marketplace (5.0/5, Mar 11, 2022): TDCX provides call center services for an online lodging marketplace. They are expected to sustainably support their English business globally.  [Read Full Review](https://clutch.co/go-to-review/tdcx/13103) - BPO Services for Tech Company (5.0/5, May 25, 2022): TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations. [Read Full Review](https://clutch.co/go-to-review/tdcx/20309) ##### Social Networking Experience TDCX has demonstrated strong expertise in providing 24/7 global English support for social media advertisers, showcasing their ability to handle rapid growth and adapt to changing needs. Clients appreciate their collaborative partnership approach, quick problem resolution, and insightful analytics. Overall, the sentiment is positive, highlighting TDCX's strengths in scalability, premium service quality, and responsiveness, making them a strong candidate for businesses in the Social Networking industry seeking reliable support solutions. - 1 review for social networking industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Global Social Media Company (5.0/5, May 17, 2022): TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email. [Read Full Review](https://clutch.co/go-to-review/tdcx/19303) ##### Financial services Experience TDCX has demonstrated significant expertise in the Financial services industry, particularly in customer service, account security, and risk assessments for a major Fintech company. Clients commend TDCX for their strong operational performance, insightful analyses, and effective collaboration. Their commitment to transparency fosters trust and enhances operational efficiency. Overall, TDCX is viewed as a strong partner capable of delivering scalable and quality solutions, making them a suitable choice for businesses seeking to enhance their financial service operations. - 1 review for financial services industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Customer Service, Security & Risk Assessment for Fintech Co (5.0/5, Apr 28, 2022): TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels. [Read Full Review](https://clutch.co/go-to-review/tdcx/16961) ##### Food & Beverages Experience TDCX has demonstrated significant expertise in the Food & Beverages sector by enhancing customer experience through their flexible and adaptive customer service solutions. Clients have noted a marked improvement in customer satisfaction, highlighting their effective training programs and timely recruitment of skilled representatives. Overall sentiment reflects a strong capability to meet the specific demands of the industry, making TDCX a viable partner for businesses seeking to elevate their customer engagement and service excellence. - 1 review for food & beverages industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Premium Coffee Brand (5.0/5, Apr 24, 2022): TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services. [Read Full Review](https://clutch.co/go-to-review/tdcx/16599) ##### Software Experience TDCX demonstrates extensive expertise in the Software industry, particularly in advertising support operations for major social media platforms. Clients commend their ability to scale services while maintaining high quality and operational efficiency, achieving industry-leading customer satisfaction. Their strong presence in the APAC region and commitment to training and quality assurance further enhance their reliability. However, some feedback suggests a need for deeper industry vertical expertise, indicating potential for growth in specialized areas. - 1 review for software industry - Unknown avg. project cost - BPO Services for Social Media Platform (4.0/5, Apr 14, 2022): TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support. [Read Full Review](https://clutch.co/go-to-review/tdcx/15930) ##### Consumer Products Experience TDCX has received positive feedback from clients in the Consumer Products sector, particularly in the luxury e-commerce space. The company demonstrates expertise in customer service, achieving service quality on par with internal teams and ensuring seamless communication. Clients appreciate TDCX's hands-on approach and service-oriented mentality, which fosters a strong partnership. Their effective training and onboarding processes further enhance operational efficiency. Overall, TDCX is well-suited for businesses seeking reliable customer service solutions in the Consumer Products industry. - 1 review for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Luxury E-Commerce Company (5.0/5, Apr 8, 2022): TDCX provides call center services for an e-commerce company. They respond to tickets and offer order support for the end customers during the client’s out-of-office hours, supporting 24/7 customer service. [Read Full Review](https://clutch.co/go-to-review/tdcx/2622) ##### Retail Experience TDCX has received positive feedback from clients in the Retail industry, particularly praising their expertise in customer experience management. Clients highlighted TDCX's dedication, flexibility, and commitment to collaborative growth. Their ability to adapt to changing business needs and establish effective communication channels has facilitated seamless operations. Overall, TDCX is recognized for its strong leadership, accountability, and organized approach, making it a suitable partner for Retail businesses seeking reliable support in customer service. - 1 review for retail industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - BPO Services for E-Commerce Company (5.0/5, Mar 31, 2022): TDCX provides BPO services for an e-commerce company. They support the client's inbound inquiries via tickets, emails, phone, and chat for both pre and post-sales in three different markets. [Read Full Review](https://clutch.co/go-to-review/tdcx/14762) ##### IT Services Experience TDCX has garnered positive feedback in the IT Services industry for its expertise in customer support and operational management. Clients commend their multilingual capabilities and strong problem-solving skills, noting significant improvements in customer satisfaction and operational efficiency. The company's proactive approach and ability to scale talent to meet client needs have been highlighted as key strengths. Overall, TDCX is viewed as a reliable partner capable of delivering exceptional results in customer experience and support. - 2 reviews for it services industry - 2 reviews are 5 stars - $1,000,000 – $9,999,999 avg. project cost - Call Center Services for Tech Company (5.0/5, Jun 16, 2021): TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads.  [Read Full Review](https://clutch.co/go-to-review/tdcx/56670) - Call Center Services for Global Tech Company (5.0/5, Jun 25, 2021): For over six years, TDCX has been handling customer support services for a global tech company. They are in charge of providing troubleshooting support in 10 languages across three channels. [Read Full Review](https://clutch.co/go-to-review/tdcx/64894) #### 4.7 out of 5.0 rating for cost What Clients Have Said Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) - $1,000,000 to $9,999,999 (2 reviews) - $200,000 to $999,999 (1 reviews) - $10,000,000 + (1 reviews) #### 5% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur 501 - 750 employees 0327318888 [See All Locations (18)](https://clutch.co/profile/tdcx#location) --- ### [SRG ASIA PACIFIC](https://clutch.co/profile/srg-asia-pacific) #### 4.5 out of 5 star rating (3 reviews) - $10,000+ minimum project size - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 15% Call Center Services - 40% Customer Service Outsourcing - 5% HR Consulting - 10% IT Managed Services - 5% Business Consulting - 5% Market Research - 10% Sales Outsourcing #### Company description SRG ASIA PACIFIC is a Sales Team Outsourcing company specializing in inbound contact and outbound telesales services. Reviewers highlight their strong project management capabilities and commitment to client relationships, with 100% noting excellent value for money. However, 50% express concerns about unmet sales goals in outbound telesales, suggesting room for improvement in Sales Performance Enhancement. [Visit Website](https://www.srgasia.com.my) #### Reasonable pricing Clients have expressed overall satisfaction with SRG ASIA PACIFIC's reasonable pricing, noting it as excellent value for money. One client highlighted their willingness to negotiate prices, contrasting this with experiences from other companies that were less flexible. This adaptability in pricing has fostered a positive working relationship, indicating that SRG ASIA PACIFIC is committed to meeting client needs while maintaining competitive rates. - Call Center Services for Medical Product Company (4.0/5, Jan 31, 2022): SRG ASIA PACIFIC's value for money is excellent. They're always open to discussing and negotiating prices to ensure deals happen. I've worked with other companies who aren't open to negotiation, so I appreciate that SRG ASIA PACIFIC is. [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/127344) #### 4.2 out of 5.0 rating for cost What Clients Have Said Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing. [Read All Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews) - $200,000 to $999,999 (1 reviews) - $10,000,000 + (1 reviews) #### 1 Review mentions Sales Outsourcing in Kuala Lumpur - $200,000 – $999,999 avg. project cost for Sales Outsourcing services in Kuala Lumpur Kuala Lumpur-based Sales Outsourcing project highlight Call Center Services for Medical Product Company 4.0/5 — SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the client provides.  [Read More](https://clutch.co/go-to-review/srg-asia-pacific/127344) [Read Similar Reviews](https://clutch.co/profile/srg-asia-pacific?location=17750&service_provided=field_pp_sl_sales_outsourcing&verified=true#reviews) #### 2 reviews from clients near Kuala Lumpur Review Rating from Clients - 5.0 out of 5.0 - Overall: 4.5 - Quality: 3.8 - Schedule: 4.3 - Cost: 4.3 - Willing to Refer: 4.5 Local businesses describe SRG ASIA PACIFIC as a flexible contact-center partner, handling customer inquiries, technical support, recruitment, and phone-based sales. They emphasize reliable inbound operations, clear project checklists, and ongoing performance reviews, while identifying outbound sales performance and agent retention as areas for improvement. [Read Local Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews) --- ### [ENVO BPO](https://clutch.co/profile/envo-bpo) #### 4.8 out of 5 star rating (2 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 15% Customer Service Outsourcing - 10% IT Managed Services - 25% Sales Outsourcing #### Company description ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high. [Visit Website](http://envobpo.com/) #### High-quality work Clients express high satisfaction with ENVO BPO's quality of work, highlighting their professionalism and dedication. One client noted, "They did exactly what we required and surpassed our expectations," emphasizing their ability to generate and qualify leads effectively. The team’s commitment to understanding the client's products was particularly appreciated, as it ensured alignment with business goals. Overall, feedback reflects a strong sentiment of quality and effectiveness, with no areas for improvement identified. - Lead Generation & Sales Support for Product Seller (5.0/5, Jun 3, 2020): They did exactly what we required and surpassed our expectations. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them. I would say we are extremely happy with the service quality provided by them. [Read Full Review](https://clutch.co/go-to-review/envo-bpo/103250) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients have expressed strong satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One healthcare consultant noted that the comprehensive database created during their project met expectations, demonstrating a solid return on investment. Another client highlighted ENVO BPO's professionalism and dedication, mentioning that their internal sales team received multiple qualified leads daily, which justified the expenditure. Overall, feedback indicates that the quality of service aligns well with the pricing offered. [Read All Reviews](https://clutch.co/profile/envo-bpo?verified=true#reviews) - Less than $10,000 (1 reviews) - $10,000 to $49,000 (1 reviews) #### 18% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia Unit 7-11, Level 7, Tower A, Vertical Business Suite, Jalan Kerinchi, Bangsar South 50 - 75 employees +60376102888 [See All Locations (2)](https://clutch.co/profile/envo-bpo#location) #### 1 review from clients near Kuala Lumpur Review Rating from Clients - 5.0 out of 5.0 - Overall: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 Local businesses in Kuala Lumpur describe ENVO BPO as a professional, attentive partner for lead-generation campaigns and sales support. Their reviews highlight careful onboarding around product knowledge and sales requirements, followed by daily qualified leads that gave internal teams more opportunities to convert prospects. [Read Local Reviews](https://clutch.co/profile/envo-bpo?verified=true#reviews) --- ### [Upstream BPO](https://clutch.co/profile/upstream-bpo) #### 5 out of 5 star rating (13 reviews) - $10,000+ minimum project size - $25 - $49 average hourly rate - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 7% AI Agents - 7% Back Office Outsourcing - 20% Call Center Services - 7% Content Moderation Services - 15% Customer Service Outsourcing - 12% Data Annotation Services - 7% Finance & Accounting Outsourcing (FAO) - 5% Generative AI - 5% IT Managed Services - 5% Cybersecurity - 10% Sales Outsourcing #### Company description Upstream BPO is a sales outsourcing solutions company that specializes in sales team augmentation and sales support services. With a focus on delivering sales performance enhancement, 100% of reviews praise their proactive and adaptable project management, noting their ability to exceed expectations and maintain steady client communication. Their efforts have notably resulted in increased leads and customer engagement for clients. [Visit Website](https://www.upstreambpo.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory) #### 2 reviews mention Sales Outsourcing Sales Outsourcing for Property Management Firm 5.0/5 — Upstream BPO was hired to conduct B2B lead research, locating and compiling data on potential clients for a property management firm. - 2 of 2 Sales Outsourcing reviews are 5 stars - 2 new reviews for Sales Outsourcing in past 6 months - Less than $10,000 avg. project cost [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273614) #### Experience in 4 industries Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors. [Read All Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews) ##### Consumer products & services Experience Upstream BPO demonstrates strong expertise in the Consumer Products & Services industry, particularly in providing reliable overflow call answering services. Clients highlight their exceptional training of receptionists, effective communication, and ability to maintain service level agreements during peak times. The proactive nature of Upstream BPO in seeking process improvements reinforces their commitment to client satisfaction. Overall, their ability to enhance response rates and streamline operations positions them as a favorable choice for businesses in need of outsourcing solutions. - 1 review for consumer products & services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Call Center Services for BPO Services Company (5.0/5, Mar 15, 2024): Upstream BPO provides ongoing call center services for a BPO services company. The team is responsible for recording calls via the CRM system and using SMS communication during after-hours coverage. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/275932) ##### Real estate Experience Upstream BPO has garnered positive feedback from clients in the real estate industry, highlighting their expertise in B2B lead generation and market research. Clients praised their proactive project management, adaptability, and the quality of deliverables, which resulted in significant lead generation and successful outreach. The company's strong alignment with client values and effective communication fostered a collaborative environment, making them a suitable choice for real estate businesses seeking to enhance their market presence. - 2 reviews for real estate industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Sales Outsourcing for Property Management Firm (5.0/5, Mar 6, 2024): Upstream BPO was hired to conduct B2B lead research, locating and compiling data on potential clients for a property management firm. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273614) - Sales Outsourcing for Shopping Center Operator (5.0/5, Mar 6, 2024): Upstream BPO was hired to find fresh prospects in the established verticals and investigate untapped markets for a shopping center operator. The goal was to launch new vertical outreach and demos. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273837) ##### Wellness & Fitness Experience Upstream BPO has demonstrated notable expertise in the Wellness & Fitness industry by enhancing customer service operations for integrative wellness centers. Their ability to manage high call volumes and respond swiftly to inquiries has significantly improved client productivity and satisfaction. Clients report high engagement efficiency, with response times under 15 minutes, and an impressive QA score increase from 70% to 85%. Their flexible, dedicated approach makes them a strong partner for wellness businesses seeking reliable customer support. - 1 review for wellness & fitness industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - BPO Services for Wellness Center (5.0/5, Jun 13, 2022): Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis.  [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/22654) ##### Telecommunications Experience Upstream BPO has demonstrated strong expertise in the Telecommunications industry, particularly in appointment setting and lead generation. Clients appreciate their responsive communication and flexibility in adapting to specific needs. One telecommunications manager noted that Upstream significantly reduces their workload by handling 50% of the audience targeting process, enhancing efficiency. Overall, the sentiment is overwhelmingly positive, with recommendations highlighting their strong research capabilities and effective service delivery. - 1 review for telecommunications industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Appointment Setting Services for Telecommunications Company (5.0/5, Jun 11, 2020): Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up.  [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/109978) #### 35% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia Menara Manulife 1001 - 2000 employees +60327744041 Kuala Lumpur, Malaysia 16-8 & 9 Q sentral, kl sentral 2A, Jalan Stesen Sentral 2, Wilayah Persekutuan 76 - 100 employees +60327744041 [See All Locations (4)](https://clutch.co/profile/upstream-bpo#location) #### 2 reviews from clients near Kuala Lumpur Review Rating from Clients - 5.0 out of 5.0 - Overall: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 Kuala Lumpur clients praise Upstream BPO for flexible, responsive appointment-setting and customer service. Reviews describe 24/7 support across phone, email, and WhatsApp, plus lead research and scheduling that saves time and helps teams focus on core work. [Read Local Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews) --- ### [Scicom](https://clutch.co/profile/scicom) #### 4.4 out of 5 star rating (6 reviews) - $10,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Branding - 10% Call Center Services - 10% Customer Service Outsourcing - 10% Digital Strategy - 10% E-Commerce Development - 10% Fulfillment - 10% HR Consulting - 5% Mobile App Development - 10% Sales Outsourcing - 5% Web Development #### Company description Scicom is a provider of customer service and support solutions with expertise in multilingual services and scalability. Their reviews highlight impressive flexibility, cultural alignment, and responsiveness, with 100% of feedback indicating successful project outcomes, such as cost savings and enhanced customer satisfaction. Reviewers consistently praise Scicom's professional and accommodating approach, with no reported areas for improvement. [Visit Website](https://scicom-intl.com/) #### Experience in 2 industries Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors. [Read All Reviews](https://clutch.co/profile/scicom?verified=true#reviews) ##### eCommerce Experience Scicom has demonstrated significant expertise in the eCommerce sector, praised for cost reduction, process optimization, and enhanced customer service capabilities. Clients commend their multilingual support and flexible engagement models, which adapt to evolving business needs. Positive outcomes include improved customer satisfaction and operational efficiency, highlighting Scicom's effective project management and responsiveness to client demands. Their understanding of industry challenges positions them as a strong partner for eCommerce businesses seeking scalable solutions. - 1 review for ecommerce industry - Unknown avg. project cost - Customer Support for E-commerce Company (4.0/5, Jul 14, 2023): Scicom to provide customer support, process optimization, improved customer service, and enhanced scalability for an e-commerce platform. [Read Full Review](https://clutch.co/go-to-review/scicom/216430) ##### Telecommunications Experience Scicom has demonstrated exceptional expertise in the Telecommunications industry, particularly in providing high-quality customer service and support tailored to specific regional needs, such as those of Japanese clients. Clients praised Scicom for its excellent project management, responsiveness, and cultural alignment. The strong emphasis on customer satisfaction and the ability to adapt to changing requirements makes Scicom a valuable partner in delivering telecommunications solutions effectively. - 1 review for telecommunications industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Translation & Support Services for Customer Support Company (5.0/5, Jul 11, 2023): Scicom provides support services for a customer services firm. They handle the needs of one of the client's customers. This involves translating texts, proofreading websites, and facilitating consultations.  [Read Full Review](https://clutch.co/go-to-review/scicom/215635) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs. [Read All Reviews](https://clutch.co/profile/scicom?verified=true#reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 2 countries - Germany (1 projects) - Malaysia (1 projects) [View Reviews](https://clutch.co/profile/scicom?verified=true#reviews) #### 1 review from clients near Kuala Lumpur Review Rating from Clients - 5.0 out of 5.0 - Overall: 4.0 - Quality: 3.5 - Schedule: 4.0 - Cost: 4.0 - Willing to Refer: 4.0 Kuala Lumpur clients praise Scicom’s multilingual customer support and flexible engagement models, which helped an e-commerce business reduce costs, optimize processes, and scale with changing demand. Reviewers also highlight responsiveness, collaboration, and progress in service levels, customer satisfaction, and operational efficiency. [Read Local Reviews](https://clutch.co/profile/scicom?verified=true#reviews) --- ### [Swivelt](https://clutch.co/profile/swivelt) #### 5 out of 5 star rating (2 reviews) - $100,000+ minimum project size - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 30% Customer Service Outsourcing - 30% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization #### Company description Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted. [Visit Website](https://swivelt.com/growth-services/) #### Communicative Clients have consistently praised Swivelt for their communicative approach, noting that the project manager assigned was 'very friendly and easy to communicate with.' The ability to understand requirements effectively has been highlighted as a significant strength. Overall, the sentiment regarding communication is highly positive, contributing to successful project outcomes and client satisfaction. - B2B Marketing for IT Software (5.0/5, Oct 28, 2020): The project manager assigned to us was very friendly and easy to communicate with us and understand all the requirements. [Read Full Review](https://clutch.co/go-to-review/swivelt/99572) #### Completed projects in 2 countries - Indonesia (1 projects) - Malaysia (1 projects) [View Reviews](https://clutch.co/profile/swivelt?verified=true#reviews) #### 16% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia 30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2 31 - 40 employees +60 3-8685 5505 [See All Locations (16)](https://clutch.co/profile/swivelt#location) #### 1 review from clients near Kuala Lumpur Review Rating from Clients - 5.0 out of 5.0 - Overall: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 Reviewers in Kuala Lumpur emphasize Swivelt's effective marketing strategies, rapid results, and collaborative workflow. They value the company's professionalism, experience, and ability to analyze competitors and optimize keywords for brand growth. [Read Local Reviews](https://clutch.co/profile/swivelt?verified=true#reviews) --- ### [Webhelp](https://clutch.co/profile/webhelp) - 10,000+ employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 1% UX/UI Design - 1% Custom Software Development - 1% AI Development - 1% BI & Big Data Consulting & SI - 5% Back Office Outsourcing - 23% Call Center Services - 1% CRM Consulting and SI - 33% Customer Service Outsourcing - 1% Digital Strategy - 1% Unified Communications Consulting & SI - 5% Finance & Accounting Outsourcing (FAO) - 1% Graphic Design - 1% HR Consulting - 5% Business Consulting - 1% Mobile App Development - 15% Sales Outsourcing - 1% Translation - 1% Web Design - 1% Web Development - 1% Transcription #### Company description Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services. [Visit Website](https://webhelp.com/) #### 4% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia Level 8, 9, 11,12 Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity 2001 - 5000 employees [See All Locations (52)](https://clutch.co/profile/webhelp#location) --- ### [Xpandeast](https://clutch.co/profile/xpandeast) #### 5 out of 5 star rating (3 reviews) - $25,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Content Marketing - 5% Demand Generation Marketing - 5% Email Marketing - 45% Sales Outsourcing - 5% Search Engine Optimization - 20% Social Media Marketing #### Company description Xpandeast is a Sales Development Agency that specializes in providing comprehensive Sales Outsourcing Solutions, including lead generation, sales team augmentation, and sales process automation. Across reviews, they are praised for their professionalism, ability to deliver results on time, and their collaborative approach, which clients appreciate as they feel like an extension of their own teams. With over 90% of the feedback highlighting their effectiveness and adaptability, Xpandeast is recognized for enhancing sales performance and managing sales operations efficiently. [Visit Website](https://xpandeast.com/) #### 18% of employees work in Petaling Jaya office Petaling Jaya, Malaysia 28 Jalan SS 6/3 2 - 5 employees +6281362413544 [See All Locations (2)](https://clutch.co/profile/xpandeast#location) --- ### [M4U Marketing](https://clutch.co/profile/m4u-marketing) - $5,000+ minimum project size - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Account-Based Marketing - 10% Branding - 10% Call Center Services - 10% Demand Generation Marketing - 10% Digital Strategy - 10% Event Management - 10% Event Marketing - 10% Market Research - 10% Marketing Strategy - 10% Sales Outsourcing #### Company description M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research. [Visit Website](https://m4uholdings.com/) #### 18% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia A-02-07 Block A, Glomac Damansara 699 Jalan Damansara 2 - 5 employees [See All Locations (4)](https://clutch.co/profile/m4u-marketing#location) --- ### [Wave Evolution](https://clutch.co/profile/wave-evolution) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Email Marketing - 25% Sales Outsourcing - 25% Search Engine Optimization - 25% Social Media Marketing #### Company description Wave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization. [Visit Website](https://www.waveevo.com/social-media-marketing-services.html) --- ### [Tin City Impact](https://clutch.co/profile/tin-city-impact) - $5,000+ minimum project size - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% UX/UI Design - 10% Content Writing Services - 10% Corporate Photography - 10% Graphic Design - 10% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization - 10% Social Media Marketing - 10% Video Production - 10% Web Development #### Company description Social media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization. [Visit Website](https://tincityimpact.com/) --- ### [TAKO Since 1979](https://clutch.co/profile/tako-1979) - 2 - 9 employees - Beranang, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Sales Outsourcing - 25% Pay Per Click - 25% Search Engine Optimization - 25% Social Media Marketing #### Company description Founded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization. [Visit Website](https://www.takodigitalmarketing.com/) --- ### [VPO Services](https://clutch.co/profile/vpo-services) - $5,000+ minimum project size - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 5% Accounting - 10% Back Office Outsourcing - 10% Call Center Services - 50% Customer Service Outsourcing - 5% HR Outsourcing - 5% Market Research - 5% Recruiting - 10% Sales Outsourcing #### Company description Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing. [Visit Website](http://www.vpo.my/) --- ### [Chima Services Sdn Bhd](https://clutch.co/profile/chima-services-sdn-bhd) - $5,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 45% Call Center Services - 15% CRM Consulting and SI - 10% Customer Service Outsourcing - 15% Sales Outsourcing - 15% Search Engine Optimization #### Company description Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI. [Visit Website](http://chima.com.my/) --- ### [Nectar Group](https://clutch.co/profile/nectar-group) - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Email Marketing - 25% Marketing Strategy - 50% Sales Outsourcing #### Company description Small Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy. [Visit Website](https://www.nectargroup.co/) --- ### [Envo Bpo Services Sdn Bhd](https://clutch.co/profile/envo-bpo-services-sdn-bhd) - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 20% HR Outsourcing - 20% Sales Outsourcing - 20% Direct Marketing #### Company description Envo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia. [Visit Website](https://envo-bpo.webflow.io/) #### 67% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia Jalan Kerinchi, Unit 7-11, Bangsar South Vertical Suite 101 - 150 employees [See All Locations (2)](https://clutch.co/profile/envo-bpo-services-sdn-bhd#location) --- ### [Callbox Asia Pacific](https://clutch.co/profile/callbox-asia-pacific) - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 35% Back Office Outsourcing - 35% Call Center Services - 20% Sales Outsourcing - 10% Direct Marketing #### Company description Callbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing. [Visit Website](https://www.callbox.com.my/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. Our team of specialists confirms the identity of each reviewer, ensures the project is legitimate, and only publishes reviews that meet our strict criteria. Verification doesn’t stop at the point of publication. Our Trust & Safety team routinely audits older reviews against our guidelines. When reviews fall short of our standards, we remove them. 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