# Top Sales Outsourcing Companies in Malaysia

Recommended Sales Outsourcing companies in Malaysia include SummitNext, TDCX, SRG ASIA PACIFIC, ENVO BPO, Upstream BPO, Scicom, Swivelt, Wave Evolution, Tin City Impact, TAKO Since 1979.



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## List of the Best Top Sales Outsourcing Companies in Malaysia

Ratings Updated: Oct 23, 2026


### [SummitNext](https://clutch.co/profile/summitnext)
#### 4.7 out of 5 star rating (5 reviews)
- $1,000+ minimum project size
- < $25 average hourly rate
- 250 - 999 employees
- Petaling Jaya, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 20% AI Development
- 10% Back Office Outsourcing
- 15% Call Center Services
- 10% Content Moderation Services
- 25% Customer Service Outsourcing
- 20% Sales Outsourcing

#### Company description
SummitNext, a Sales Outsourcing Solutions provider, excels in Sales Team Outsourcing and Customer Service Management. The company is praised for its professional project management and integrity, achieving objectives like generating 10 qualified leads within two months. Reviewers highlight their impressive integration and innovation, with 100% positive feedback and no reported areas for improvement.
[Visit Website](https://summitnext.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=my-bpo)


#### Well-organized projects
Clients have expressed high satisfaction with SummitNext's project organization and management. One reviewer highlighted their 'very organized and proactive' approach to understanding business needs, consistently delivering on time. Additionally, the team's strong communication and adaptability were noted as key strengths, reinforcing a positive partnership. Overall, feedback indicates that SummitNext effectively aligns with client objectives, ensuring timely and quality outcomes throughout the project lifecycle.
- Employee Mgmt & Recruitment Services for FinTech Company (5.0/5, Sep 24, 2023): SummitNext's project management was very organized and proactive in understanding our business needs. They consistently delivered items on time, demonstrating their ability to effectively manage timelines and ensure timely updates. The company's consistent communication and proactiveness were impressive, reinforcing their commitment to well-organized project execution. [Read Full Review](https://clutch.co/go-to-review/summitnext/235284)

#### 1 review mentions Sales Outsourcing

Lead Generation for Value Added Reseller
5.0/5 — SummitNext Technologies Sdn. Bhd. developed a CRM solution foa value added reseller. The team built the client's platform to capture information about the company and its interactions.

- 1 of 1 Sales Outsourcing reviews are 5 stars
- Unknown avg. project cost
[Read Full Review](https://clutch.co/go-to-review/summitnext/191082)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates.
[Read All Reviews](https://clutch.co/profile/summitnext?verified=true#reviews)
- $50,000 to $199,999 (2 reviews)

#### Completed projects in 3 countries
- Taiwan (1 projects)
- Malaysia (3 projects)
- Singapore (1 projects)

This provider is available in 1 time zone:
- Universal Coordinated Time (UTC)
This provider is fluent in 11 languages:
- Mandarin
- English
- Russian
- Japanese
- Korean
- Cantonese
- Tamil
- Urdu
- Ukrainian
- Thai
- Filipino
[View Reviews](https://clutch.co/profile/summitnext?verified=true#reviews)

---

### [TDCX](https://clutch.co/profile/tdcx)
#### 4.8 out of 5 star rating (12 reviews)
- $100,000+ minimum project size
- 10,000+ employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Call Center Services
- 10% Content Moderation Services
- 50% Customer Service Outsourcing
- 10% Business Consulting
- 20% Sales Outsourcing

#### Company description
TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency.
[Visit Website](https://www.tdcx.com/?utm_source=clutch&utm_medium=referral&utm_campaign=GLOBAL_B2B_ClutchProfile)


#### Autonomous
The feedback regarding TDCX's autonomy is overwhelmingly positive. Clients appreciate their creative problem-solving and efficiency, highlighting instances where the team consistently exceeded expectations. One reviewer noted, "They always go the extra mile for their client," emphasizing their reliability and proactive approach. Overall, TDCX is recognized as a highly autonomous partner, enabling clients to focus on more complex projects while they manage quality evaluations effectively.
- BPO Services for Tech Company (5.0/5, May 25, 2022): Creative, autonomous, efficient, reliable, excellent communication skills - and most importantly - always go the extra mile for their client. Every time we asked them to deliver on a task, they did that very well and then also went above and beyond. [Read Full Review](https://clutch.co/go-to-review/tdcx/20309)

#### Experience in 8 industries

TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience.
[Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews)

##### Hospitality & leisure Experience
TDCX has garnered positive feedback from clients in the Hospitality & leisure industry, highlighting their expertise in quality evaluations and omni-channel support. Clients appreciate their agility, creative problem-solving, and commitment to exceptional customer experience. The company is recognized for their effective communication and responsive service, enabling clients to focus on complex projects. Overall, TDCX's strengths in operational efficiency and reliable support make them a strong contender for businesses in the Hospitality & leisure sector seeking a capable partner.
- 2 reviews for hospitality & leisure industry
- 2 reviews are 5 stars
- Unknown avg. project cost
- Call Center Services for Online Lodging Marketplace (5.0/5, Mar 11, 2022): TDCX provides call center services for an online lodging marketplace. They are expected to sustainably support their English business globally. 
 [Read Full Review](https://clutch.co/go-to-review/tdcx/13103)
- BPO Services for Tech Company (5.0/5, May 25, 2022): TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/20309)

##### Social Networking Experience
TDCX has demonstrated strong expertise in providing 24/7 global English support for social media advertisers, showcasing their ability to handle rapid growth and adapt to changing needs. Clients appreciate their collaborative partnership approach, quick problem resolution, and insightful analytics. Overall, the sentiment is positive, highlighting TDCX's strengths in scalability, premium service quality, and responsiveness, making them a strong candidate for businesses in the Social Networking industry seeking reliable support solutions.
- 1 review for social networking industry
- 1 review is 5 stars
- Unknown avg. project cost
- Call Center Services for Global Social Media Company (5.0/5, May 17, 2022): TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/19303)

##### Financial services Experience
TDCX has demonstrated significant expertise in the Financial services industry, particularly in customer service, account security, and risk assessments for a major Fintech company. Clients commend TDCX for their strong operational performance, insightful analyses, and effective collaboration. Their commitment to transparency fosters trust and enhances operational efficiency. Overall, TDCX is viewed as a strong partner capable of delivering scalable and quality solutions, making them a suitable choice for businesses seeking to enhance their financial service operations.
- 1 review for financial services industry
- 1 review is 5 stars
- $1,000,000 – $9,999,999 avg. project cost
- Customer Service, Security & Risk Assessment for Fintech Co (5.0/5, Apr 28, 2022): TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/16961)

##### Food & Beverages Experience
TDCX has demonstrated significant expertise in the Food & Beverages sector by enhancing customer experience through their flexible and adaptive customer service solutions. Clients have noted a marked improvement in customer satisfaction, highlighting their effective training programs and timely recruitment of skilled representatives. Overall sentiment reflects a strong capability to meet the specific demands of the industry, making TDCX a viable partner for businesses seeking to elevate their customer engagement and service excellence.
- 1 review for food & beverages industry
- 1 review is 5 stars
- Unknown avg. project cost
- Call Center Services for Premium Coffee Brand (5.0/5, Apr 24, 2022): TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/16599)

##### Software Experience
TDCX demonstrates extensive expertise in the Software industry, particularly in advertising support operations for major social media platforms. Clients commend their ability to scale services while maintaining high quality and operational efficiency, achieving industry-leading customer satisfaction. Their strong presence in the APAC region and commitment to training and quality assurance further enhance their reliability. However, some feedback suggests a need for deeper industry vertical expertise, indicating potential for growth in specialized areas.
- 1 review for software industry
- Unknown avg. project cost
- BPO Services for Social Media Platform (4.0/5, Apr 14, 2022): TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/15930)

##### Consumer Products Experience
TDCX has received positive feedback from clients in the Consumer Products sector, particularly in the luxury e-commerce space. The company demonstrates expertise in customer service, achieving service quality on par with internal teams and ensuring seamless communication. Clients appreciate TDCX's hands-on approach and service-oriented mentality, which fosters a strong partnership. Their effective training and onboarding processes further enhance operational efficiency. Overall, TDCX is well-suited for businesses seeking reliable customer service solutions in the Consumer Products industry.
- 1 review for consumer products industry
- 1 review is 5 stars
- Unknown avg. project cost
- Call Center Services for Luxury E-Commerce Company (5.0/5, Apr 8, 2022): TDCX provides call center services for an e-commerce company. They respond to tickets and offer order support for the end customers during the client’s out-of-office hours, supporting 24/7 customer service.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/2622)

##### Retail Experience
TDCX has received positive feedback from clients in the Retail industry, particularly praising their expertise in customer experience management. Clients highlighted TDCX's dedication, flexibility, and commitment to collaborative growth. Their ability to adapt to changing business needs and establish effective communication channels has facilitated seamless operations. Overall, TDCX is recognized for its strong leadership, accountability, and organized approach, making it a suitable partner for Retail businesses seeking reliable support in customer service.
- 1 review for retail industry
- 1 review is 5 stars
- $200,000 – $999,999 avg. project cost
- BPO Services for E-Commerce Company (5.0/5, Mar 31, 2022): TDCX provides BPO services for an e-commerce company. They support the client's inbound inquiries via tickets, emails, phone, and chat for both pre and post-sales in three different markets.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/14762)

##### IT Services Experience
TDCX has garnered positive feedback in the IT Services industry for its expertise in customer support and operational management. Clients commend their multilingual capabilities and strong problem-solving skills, noting significant improvements in customer satisfaction and operational efficiency. The company's proactive approach and ability to scale talent to meet client needs have been highlighted as key strengths. Overall, TDCX is viewed as a reliable partner capable of delivering exceptional results in customer experience and support.
- 2 reviews for it services industry
- 2 reviews are 5 stars
- $1,000,000 – $9,999,999 avg. project cost
- Call Center Services for Tech Company (5.0/5, Jun 16, 2021): TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 
 [Read Full Review](https://clutch.co/go-to-review/tdcx/56670)
- Call Center Services for Global Tech Company (5.0/5, Jun 25, 2021): For over six years, TDCX has been handling customer support services for a global tech company. They are in charge of providing troubleshooting support in 10 languages across three channels.
 [Read Full Review](https://clutch.co/go-to-review/tdcx/64894)

#### 4.7 out of 5.0 rating for cost

What Clients Have Said
Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery.
[Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews)
- $1,000,000 to $9,999,999 (2 reviews)
- $200,000 to $999,999 (1 reviews)
- $10,000,000 + (1 reviews)

#### 5% of employees work in Kuala Lumpur office
Kuala Lumpur, Malaysia
Level 7, Menara TH 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur
501 - 750 employees
0327318888
[See All Locations (18)](https://clutch.co/profile/tdcx#location)

---

### [SRG ASIA PACIFIC](https://clutch.co/profile/srg-asia-pacific)
#### 4.5 out of 5 star rating (3 reviews)
- $10,000+ minimum project size
- 250 - 999 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 15% Call Center Services
- 40% Customer Service Outsourcing
- 5% HR Consulting
- 10% IT Managed Services
- 5% Business Consulting
- 5% Market Research
- 10% Sales Outsourcing

#### Company description
SRG ASIA PACIFIC is a Sales Team Outsourcing company specializing in inbound contact and outbound telesales services. Reviewers highlight their strong project management capabilities and commitment to client relationships, with 100% noting excellent value for money. However, 50% express concerns about unmet sales goals in outbound telesales, suggesting room for improvement in Sales Performance Enhancement.
[Visit Website](https://www.srgasia.com.my)


#### Experience in 3 industries

SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability.
[Read All Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews)

##### Telecommunications Experience
SRG ASIA PACIFIC is highly regarded in the Telecommunications industry as a reliable partner, providing effective inbound telemarketing and recruitment services since 1999 for MAXIS. Clients commend their consistent high service level, agility in operations, and ability to meet KPIs. They demonstrate strong project management skills, delivering timely results. However, retention strategies could be enhanced for better employee stability. Overall, their expertise positions them as a valuable choice for telecommunications companies seeking dedicated support.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $10,000,000 + avg. project cost
- Telemarketing & Recruitment for Telecommunications Company (5.0/5, Feb 25, 2022): SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment services.
 [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/1255)

##### IT Services Experience
SRG ASIA PACIFIC demonstrates strong technical expertise in IT services, particularly in call center operations for enterprise clients. Their responsiveness and ability to adapt to challenges, such as remote work during the pandemic, have garnered positive feedback. Clients appreciate their proactive communication and effective management of personnel issues. However, potential clients should ensure continuous collaboration to maximize the effectiveness of their services. Overall, SRG is well-recommended for those seeking reliable IT support solutions.
- 1 review for it services industry
- Unknown avg. project cost
- Call Center Services for Enterprise IT Maintenance Provider (4.5/5, Feb 11, 2022): SRG ASIA PACIFIC provides call center services to an enterprise IT maintenance provider. Their work involves communicating with customers and helping them connect with the firm’s technical support team. 
 [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/139717)

##### Consumer Products Experience
SRG ASIA PACIFIC demonstrates solid expertise in the Consumer Products sector, notably in managing inbound contact and outbound telesales operations. Clients appreciate their client-oriented approach and strong project management capabilities, which foster effective communication and transparency. However, feedback indicates room for improvement in the outbound telesales team's performance. Overall, SRG ASIA PACIFIC is considered a valuable partner, particularly for businesses seeking reliable customer care solutions within the Consumer Products industry.
- 1 review for consumer products industry
- $200,000 – $999,999 avg. project cost
- Call Center Services for Medical Product Company (4.0/5, Jan 31, 2022): SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the client provides. 
 [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/127344)

#### 4.2 out of 5.0 rating for cost

What Clients Have Said
Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing.
[Read All Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews)
- $200,000 to $999,999 (1 reviews)
- $10,000,000 + (1 reviews)

#### Very responsive

SRG ASIA PACIFIC is very responsive
They are a great candidate to start a conversation with. Send them a short message or project inquiry.

#### Completed projects in 2 countries
- Malaysia (2 projects)
- Singapore (1 projects)

[View Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews)

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### [ENVO BPO](https://clutch.co/profile/envo-bpo)
#### 4.8 out of 5 star rating (2 reviews)
- $1,000+ minimum project size
- $25 - $49 average hourly rate
- 250 - 999 employees
- Petaling Jaya, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 50% Call Center Services
- 15% Customer Service Outsourcing
- 10% IT Managed Services
- 25% Sales Outsourcing

#### Company description
ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high.
[Visit Website](http://envobpo.com/)


#### High-quality work
Clients express high satisfaction with ENVO BPO's quality of work, highlighting their professionalism and dedication. One client noted, "They did exactly what we required and surpassed our expectations," emphasizing their ability to generate and qualify leads effectively. The team’s commitment to understanding the client's products was particularly appreciated, as it ensured alignment with business goals. Overall, feedback reflects a strong sentiment of quality and effectiveness, with no areas for improvement identified.
- Lead Generation & Sales Support for Product Seller (5.0/5, Jun 3, 2020): They did exactly what we required and surpassed our expectations. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them. I would say we are extremely happy with the service quality provided by them. [Read Full Review](https://clutch.co/go-to-review/envo-bpo/103250)

#### Experience in 2 industries

ENVO BPO has demonstrated strong expertise in the healthcare and telecommunications industries. Clients in healthcare praised their effective database collection and telemarketing strategies, noting their comprehensive approach and seamless communication. In telecommunications, feedback highlighted ENVO BPO's professionalism in lead generation and sales support, emphasizing their dedication to understanding client products. Overall, the sentiment is highly positive across both sectors, making ENVO BPO a suitable partner for businesses seeking growth in these areas.
[Read All Reviews](https://clutch.co/profile/envo-bpo?verified=true#reviews)

##### Healthcare Experience
ENVO BPO has demonstrated strong expertise in the Healthcare sector by effectively boosting brand presence for clients through comprehensive database collection and telemarketing. Client feedback highlights the proficiency and adaptability of the team, resulting in a detailed stakeholder database and seamless communication. The positive sentiment reflects ENVO BPO's impact in understanding healthcare needs, making them a suitable partner for companies seeking to enhance their reach in the Healthcare industry.
- 1 review for healthcare industry
- $10,000 – $49,000 avg. project cost
- Database for Healthcare Consultancy Firm (4.5/5, Oct 30, 2020): ENVO BPO was hired to develop a database for a healthcare consultancy firm to boost its brand presence and connect with important stakeholders.  
 [Read Full Review](https://clutch.co/go-to-review/envo-bpo/102318)

##### Telecommunications Experience
ENVO BPO has received positive feedback within the Telecommunications industry for their expertise in lead generation and sales support. Clients commend their professionalism, dedication to understanding client products, and ability to deliver qualified leads, significantly enhancing sales efforts. The strong communication and effective collaboration with their teams further contribute to client satisfaction, indicating that ENVO BPO is a reliable partner for businesses seeking to elevate their sales strategies in the Telecommunications sector.
- 1 review for telecommunications industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Lead Generation & Sales Support for Product Seller (5.0/5, Jun 3, 2020): ENVO BPO provides lead generation and sales support for a product seller.
 [Read Full Review](https://clutch.co/go-to-review/envo-bpo/103250)

#### 4.8 out of 5.0 rating for cost

What Clients Have Said
Clients have expressed strong satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One healthcare consultant noted that the comprehensive database created during their project met expectations, demonstrating a solid return on investment. Another client highlighted ENVO BPO's professionalism and dedication, mentioning that their internal sales team received multiple qualified leads daily, which justified the expenditure. Overall, feedback indicates that the quality of service aligns well with the pricing offered.
[Read All Reviews](https://clutch.co/profile/envo-bpo?verified=true#reviews)
- Less than $10,000 (1 reviews)
- $10,000 to $49,000 (1 reviews)

---

### [Upstream BPO](https://clutch.co/profile/upstream-bpo)
#### 5 out of 5 star rating (13 reviews)
- $10,000+ minimum project size
- $25 - $49 average hourly rate
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 7% AI Agents
- 7% Back Office Outsourcing
- 20% Call Center Services
- 7% Content Moderation Services
- 15% Customer Service Outsourcing
- 12% Data Annotation Services
- 7% Finance & Accounting Outsourcing (FAO)
- 5% Generative AI
- 5% IT Managed Services
- 5% Cybersecurity
- 10% Sales Outsourcing

#### Company description
Upstream BPO is a sales outsourcing solutions company that specializes in sales team augmentation and sales support services. With a focus on delivering sales performance enhancement, 100% of reviews praise their proactive and adaptable project management, noting their ability to exceed expectations and maintain steady client communication. Their efforts have notably resulted in increased leads and customer engagement for clients.
[Visit Website](https://www.upstreambpo.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=directory)


#### High-quality work
Clients consistently commend Upstream BPO for delivering high-quality work, with one client noting their receptionists are 'exceptionally well-trained' and excel in call handling, especially during peak periods. Another client highlighted the team's proactive approach and ability to exceed expectations, stating they 'completely exceeded our expectations.' Overall, the sentiment reflects strong satisfaction with the quality and effectiveness of the services provided, demonstrating Upstream BPO's commitment to excellence.
- Call Center Services for BPO Services Company (5.0/5, Mar 15, 2024): Their receptionists are exceptionally well-trained. When compared to other firms we have dealt with, their thorough call handling and service training truly shines in all of their employees. They truly came into their own with the latest viral epidemic, as seen by the over tenfold increase in call volumes over the course of two weeks. Our clients were quite delighted when we maintained our SLAs and didn't miss any calls during that period. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/275932)
- Sales Outsourcing for Shopping Center Operator (5.0/5, Mar 6, 2024): The level of assistance provided by our points of contact and the caliber of their work really impressed me. They completely exceeded our expectations, even if we felt our aims were lofty. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273837)

#### 2 reviews mention Sales Outsourcing

Sales Outsourcing for Property Management Firm
5.0/5 — Upstream BPO was hired to conduct B2B lead research, locating and compiling data on potential clients for a property management firm.
- 2 of 2 Sales Outsourcing reviews are 5 stars
- 2 new reviews for Sales Outsourcing in past 6 months
- Less than $10,000 avg. project cost
[Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273614)

#### Experience in 4 industries

Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors.
[Read All Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews)

##### Consumer products & services Experience
Upstream BPO demonstrates strong expertise in the Consumer Products & Services industry, particularly in providing reliable overflow call answering services. Clients highlight their exceptional training of receptionists, effective communication, and ability to maintain service level agreements during peak times. The proactive nature of Upstream BPO in seeking process improvements reinforces their commitment to client satisfaction. Overall, their ability to enhance response rates and streamline operations positions them as a favorable choice for businesses in need of outsourcing solutions.
- 1 review for consumer products & services industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Call Center Services for BPO Services Company (5.0/5, Mar 15, 2024): Upstream BPO provides ongoing call center services for a BPO services company. The team is responsible for recording calls via the CRM system and using SMS communication during after-hours coverage. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/275932)

##### Real estate Experience
Upstream BPO has garnered positive feedback from clients in the real estate industry, highlighting their expertise in B2B lead generation and market research. Clients praised their proactive project management, adaptability, and the quality of deliverables, which resulted in significant lead generation and successful outreach. The company's strong alignment with client values and effective communication fostered a collaborative environment, making them a suitable choice for real estate businesses seeking to enhance their market presence.
- 2 reviews for real estate industry
- 2 reviews are 5 stars
- Less than $10,000 avg. project cost
- Sales Outsourcing for Property Management Firm (5.0/5, Mar 6, 2024): Upstream BPO was hired to conduct B2B lead research, locating and compiling data on potential clients for a property management firm. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273614)
- Sales Outsourcing for Shopping Center Operator (5.0/5, Mar 6, 2024): Upstream BPO was hired to find fresh prospects in the established verticals and investigate untapped markets for a shopping center operator. The goal was to launch new vertical outreach and demos. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273837)

##### Wellness & Fitness Experience
Upstream BPO has demonstrated notable expertise in the Wellness & Fitness industry by enhancing customer service operations for integrative wellness centers. Their ability to manage high call volumes and respond swiftly to inquiries has significantly improved client productivity and satisfaction. Clients report high engagement efficiency, with response times under 15 minutes, and an impressive QA score increase from 70% to 85%. Their flexible, dedicated approach makes them a strong partner for wellness businesses seeking reliable customer support.
- 1 review for wellness & fitness industry
- 1 review is 5 stars
- $50,000 – $199,999 avg. project cost
- BPO Services for Wellness Center (5.0/5, Jun 13, 2022): Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis. 
 [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/22654)

##### Telecommunications Experience
Upstream BPO has demonstrated strong expertise in the Telecommunications industry, particularly in appointment setting and lead generation. Clients appreciate their responsive communication and flexibility in adapting to specific needs. One telecommunications manager noted that Upstream significantly reduces their workload by handling 50% of the audience targeting process, enhancing efficiency. Overall, the sentiment is overwhelmingly positive, with recommendations highlighting their strong research capabilities and effective service delivery.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $200,000 – $999,999 avg. project cost
- Appointment Setting Services for Telecommunications Company (5.0/5, Jun 11, 2020): Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 
 [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/109978)

#### Completed projects in 2 countries
- Malaysia (2 projects)
- United States (3 projects)

This provider is available in 5 time zones:
- Greenwich Mean Time (GMT)
- Arabia Standard Time (AST)
- Australia Central Time (ACT)
- Singapore Standard Time (SGT)
- Universal Coordinated Time (UTC)
This provider is fluent in 7 languages:
- Cantonese
- English
- Filipino
- Hindi
- Mandarin
- Russian
- Urdu
[View Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews)

---

### [Scicom](https://clutch.co/profile/scicom)
#### 4.4 out of 5 star rating (6 reviews)
- $10,000+ minimum project size
- < $25 average hourly rate
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Back Office Outsourcing
- 10% Branding
- 10% Call Center Services
- 10% Customer Service Outsourcing
- 10% Digital Strategy
- 10% E-Commerce Development
- 10% Fulfillment
- 10% HR Consulting
- 5% Mobile App Development
- 10% Sales Outsourcing
- 5% Web Development

#### Company description
Scicom is a provider of customer service and support solutions with expertise in multilingual services and scalability. Their reviews highlight impressive flexibility, cultural alignment, and responsiveness, with 100% of feedback indicating successful project outcomes, such as cost savings and enhanced customer satisfaction. Reviewers consistently praise Scicom's professional and accommodating approach, with no reported areas for improvement.
[Visit Website](https://scicom-intl.com/)


#### Professional
Client feedback reflects a highly professional sentiment towards Scicom, highlighting their exceptional standards in customer service and effective project management. Notably, the Operations Manager from ja-dialog praised the timely responses to requests and the flexibility in addressing challenges, particularly time zone differences. The review emphasizes the friendly and collaborative atmosphere, likening the relationship to working with long-time friends, which showcases the professionalism of Scicom's employees.
- Translation & Support Services for Customer Support Company (5.0/5, Jul 11, 2023): Project management has been handled perfectly well - each request and requirement raised was met very timely, and despite the initial struggle of hiring personnel, we met all deadlines and managed to provide a working solution to the client. Additionally, to mention is the unexpected flexibility to adjust complications resulting from the time difference - for each meeting, different slots were provided to ensure the best possible timing. This shows an extremely high level of professional employees. [Read Full Review](https://clutch.co/go-to-review/scicom/215635)

#### Experience in 2 industries

Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors.
[Read All Reviews](https://clutch.co/profile/scicom?verified=true#reviews)

##### eCommerce Experience
Scicom has demonstrated significant expertise in the eCommerce sector, praised for cost reduction, process optimization, and enhanced customer service capabilities. Clients commend their multilingual support and flexible engagement models, which adapt to evolving business needs. Positive outcomes include improved customer satisfaction and operational efficiency, highlighting Scicom's effective project management and responsiveness to client demands. Their understanding of industry challenges positions them as a strong partner for eCommerce businesses seeking scalable solutions.
- 1 review for ecommerce industry
- Unknown avg. project cost
- Customer Support for E-commerce Company (4.0/5, Jul 14, 2023): Scicom to provide customer support, process optimization, improved customer service, and enhanced scalability for an e-commerce platform. [Read Full Review](https://clutch.co/go-to-review/scicom/216430)

##### Telecommunications Experience
Scicom has demonstrated exceptional expertise in the Telecommunications industry, particularly in providing high-quality customer service and support tailored to specific regional needs, such as those of Japanese clients. Clients praised Scicom for its excellent project management, responsiveness, and cultural alignment. The strong emphasis on customer satisfaction and the ability to adapt to changing requirements makes Scicom a valuable partner in delivering telecommunications solutions effectively.
- 1 review for telecommunications industry
- 1 review is 5 stars
- $10,000 – $49,000 avg. project cost
- Translation & Support Services for Customer Support Company (5.0/5, Jul 11, 2023): Scicom provides support services for a customer services firm. They handle the needs of one of the client's customers. This involves translating texts, proofreading websites, and facilitating consultations.  [Read Full Review](https://clutch.co/go-to-review/scicom/215635)

#### 4.5 out of 5.0 rating for cost

What Clients Have Said
Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs.
[Read All Reviews](https://clutch.co/profile/scicom?verified=true#reviews)
- $10,000 to $49,000 (1 reviews)

#### Completed projects in 2 countries
- Germany (1 projects)
- Malaysia (1 projects)

[View Reviews](https://clutch.co/profile/scicom?verified=true#reviews)

---

### [Swivelt](https://clutch.co/profile/swivelt)
#### 5 out of 5 star rating (2 reviews)
- $100,000+ minimum project size
- 10 - 49 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 30% Customer Service Outsourcing
- 30% Sales Outsourcing
- 10% Pay Per Click
- 10% Search Engine Optimization

#### Company description
Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted.
[Visit Website](https://swivelt.com/growth-services/)


#### Experienced
The feedback from clients highlights Swivelt's extensive experience and effective communication. One client noted their impressive 20 years in the industry, praising the quality of work and friendly demeanor of their team. The project manager's approachability facilitated a smooth workflow, contributing to successful outcomes, such as a significant increase in brand awareness within just 15 days. Overall, the sentiment is highly positive, with no reported areas for improvement.
- B2B Marketing for IT Software (5.0/5, Oct 28, 2020): Over 20 Years of experience, Quality of the work, and very friendly people. [Read Full Review](https://clutch.co/go-to-review/swivelt/99572)

#### Experience in 2 industries

Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives.
[Read All Reviews](https://clutch.co/profile/swivelt?verified=true#reviews)

##### Software Experience
Swivelt demonstrates strong expertise in the Software industry, particularly in B2B marketing strategies aimed at enhancing brand awareness. Clients appreciate their thorough competitive analysis and effective workflows, highlighting a collaborative and communicative team. Their 20 years of industry experience and commitment to quality work have resulted in significant client satisfaction, evidenced by rapid lead generation. Overall, Swivelt is well-positioned to support businesses seeking impactful software solutions.
- 1 review for software industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- B2B Marketing for IT Software (5.0/5, Oct 28, 2020): Swivelt was tasked with the B2B marketing for an IT software to increase brand awareness.
 [Read Full Review](https://clutch.co/go-to-review/swivelt/99572)

##### Information technology Experience
Swivelt has received positive feedback for its expertise in developing customized CRM solutions, demonstrating effectiveness in enhancing sales team workflows. Clients commend the company for its fast, accurate, and creative approach. The overall sentiment reflects satisfaction with the collaboration process and the successful implementation of technology that addresses specific client needs in the Information Technology industry, indicating Swivelt's potential as a strong partner for similar projects.
- 1 review for information technology industry
- 1 review is 5 stars
- Less than $10,000 avg. project cost
- Salesforce Implementation for IT Company (5.0/5, Mar 20, 2020): Swivelt provided Salesforce integration for an IT company, creating a new web-based and mobile CRM. 
 [Read Full Review](https://clutch.co/go-to-review/swivelt/40517)

#### 5.0 out of 5.0 rating for cost

What Clients Have Said
Clients express high satisfaction with Swivelt's cost and value for money, highlighting effective solutions that justify their investment. One client noted that the CRM tool developed significantly eased their sales team's workflow, while another praised the rapid increase in brand awareness and lead generation within just 15 days. Overall, feedback reflects a perception of quality work delivered at a competitive price, with no reported areas for improvement.
[Read All Reviews](https://clutch.co/profile/swivelt?verified=true#reviews)
- Less than $10,000 (2 reviews)

#### 16% of employees work in Kuala Lumpur office
Kuala Lumpur, Malaysia
30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2
31 - 40 employees
+60 3-8685 5505
[See All Locations (16)](https://clutch.co/profile/swivelt#location)

---

### [Wave Evolution](https://clutch.co/profile/wave-evolution)
- $5,000+ minimum project size
- $100 - $149 average hourly rate
- 2 - 9 employees
- Petaling Jaya, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 25% Email Marketing
- 25% Sales Outsourcing
- 25% Search Engine Optimization
- 25% Social Media Marketing

#### Company description
Wave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization.
[Visit Website](https://www.waveevo.com/social-media-marketing-services.html)


---

### [Tin City Impact](https://clutch.co/profile/tin-city-impact)
- $5,000+ minimum project size
- 10 - 49 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 10% UX/UI Design
- 10% Content Writing Services
- 10% Corporate Photography
- 10% Graphic Design
- 10% Sales Outsourcing
- 10% Pay Per Click
- 10% Search Engine Optimization
- 10% Social Media Marketing
- 10% Video Production
- 10% Web Development

#### Company description
Social media marketing company Tin City Impact was established in 2019. Located in Kuala Lumpur, Malaysia, the team provides Social Media Marketing and Search Engine Optimization.
[Visit Website](https://tincityimpact.com/)


---

### [TAKO Since 1979](https://clutch.co/profile/tako-1979)
- 2 - 9 employees
- Beranang, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 25% Sales Outsourcing
- 25% Pay Per Click
- 25% Search Engine Optimization
- 25% Social Media Marketing

#### Company description
Founded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization.
[Visit Website](https://www.takodigitalmarketing.com/)


---

### [VPO Services](https://clutch.co/profile/vpo-services)
- $5,000+ minimum project size
- 250 - 999 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 5% Accounting
- 10% Back Office Outsourcing
- 10% Call Center Services
- 50% Customer Service Outsourcing
- 5% HR Outsourcing
- 5% Market Research
- 5% Recruiting
- 10% Sales Outsourcing

#### Company description
Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing.
[Visit Website](http://www.vpo.my/)


---

### [Xpandeast](https://clutch.co/profile/xpandeast)
#### 5 out of 5 star rating (3 reviews)
- $25,000+ minimum project size
- $25 - $49 average hourly rate
- 50 - 249 employees
- Petaling Jaya, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Content Marketing
- 5% Demand Generation Marketing
- 5% Email Marketing
- 45% Sales Outsourcing
- 5% Search Engine Optimization
- 20% Social Media Marketing

#### Company description
Xpandeast is a Sales Development Agency that specializes in providing comprehensive Sales Outsourcing Solutions, including lead generation, sales team augmentation, and sales process automation. Across reviews, they are praised for their professionalism, ability to deliver results on time, and their collaborative approach, which clients appreciate as they feel like an extension of their own teams. With over 90% of the feedback highlighting their effectiveness and adaptability, Xpandeast is recognized for enhancing sales performance and managing sales operations efficiently.
[Visit Website](https://xpandeast.com/)


#### 18% of employees work in Petaling Jaya office
Petaling Jaya, Malaysia
28 Jalan SS 6/3
2 - 5 employees
+6281362413544
[See All Locations (2)](https://clutch.co/profile/xpandeast#location)

---

### [M4U Marketing](https://clutch.co/profile/m4u-marketing)
- $5,000+ minimum project size
- 10 - 49 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 10% Account-Based Marketing
- 10% Branding
- 10% Call Center Services
- 10% Demand Generation Marketing
- 10% Digital Strategy
- 10% Event Management
- 10% Event Marketing
- 10% Market Research
- 10% Marketing Strategy
- 10% Sales Outsourcing

#### Company description
M4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
[Visit Website](https://m4uholdings.com/)


#### 18% of employees work in Kuala Lumpur office
Kuala Lumpur, Malaysia
A-02-07 Block A, Glomac Damansara 699 Jalan Damansara
2 - 5 employees

[See All Locations (4)](https://clutch.co/profile/m4u-marketing#location)

---

### [Webhelp](https://clutch.co/profile/webhelp)
- 10,000+ employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 1% UX/UI Design
- 1% Custom Software Development
- 1% AI Development
- 1% BI & Big Data Consulting & SI
- 5% Back Office Outsourcing
- 23% Call Center Services
- 1% CRM Consulting and SI
- 33% Customer Service Outsourcing
- 1% Digital Strategy
- 1% Unified Communications Consulting & SI
- 5% Finance & Accounting Outsourcing (FAO)
- 1% Graphic Design
- 1% HR Consulting
- 5% Business Consulting
- 1% Mobile App Development
- 15% Sales Outsourcing
- 1% Translation
- 1% Web Design
- 1% Web Development
- 1% Transcription

#### Company description
Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
[Visit Website](https://webhelp.com/)


#### 4% of employees work in Kuala Lumpur office
Kuala Lumpur, Malaysia
Level 8, 9, 11,12  Menara Sunway (VISIO) Lingkaran SV, Sunway Velocity
2001 - 5000 employees

[See All Locations (52)](https://clutch.co/profile/webhelp#location)

---

### [Chima Services Sdn Bhd](https://clutch.co/profile/chima-services-sdn-bhd)
- $5,000+ minimum project size
- $100 - $149 average hourly rate
- 10 - 49 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 45% Call Center Services
- 15% CRM Consulting and SI
- 10% Customer Service Outsourcing
- 15% Sales Outsourcing
- 15% Search Engine Optimization

#### Company description
Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI.
[Visit Website](http://chima.com.my/)


---

### [Nectar Group](https://clutch.co/profile/nectar-group)
- 10 - 49 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 25% Email Marketing
- 25% Marketing Strategy
- 50% Sales Outsourcing

#### Company description
Small Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy.
[Visit Website](https://www.nectargroup.co/)


---

### [Envo Bpo Services Sdn Bhd](https://clutch.co/profile/envo-bpo-services-sdn-bhd)
- 250 - 999 employees
- Petaling Jaya, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 20% Back Office Outsourcing
- 20% Call Center Services
- 20% HR Outsourcing
- 20% Sales Outsourcing
- 20% Direct Marketing

#### Company description
Envo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia.
[Visit Website](https://envo-bpo.webflow.io/)


---

### [Callbox Asia Pacific](https://clutch.co/profile/callbox-asia-pacific)
- 250 - 999 employees
- Kuala Lumpur, Malaysia

#### Services Provided - Allocation of Expertise by Percentage
- 35% Back Office Outsourcing
- 35% Call Center Services
- 20% Sales Outsourcing
- 10% Direct Marketing

#### Company description
Callbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing.
[Visit Website](https://www.callbox.com.my/)


---


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