Top Call Center Services & Voice Services for IT Services in Kuala Lumpur
11 Companies
6 Leaders 5 Contenders
Best Call Center Companies & Voice Services for IT Services in Kuala Lumpur
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TDCX
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$100,000+Undisclosed10,000+Kuala Lumpur, MalaysiaServices provided
10% Call Center Services60% Customer Service Outsourcing20% Sales Outsourcing +1 service10% Business ConsultingTDCX offers comprehensive Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Their reviews highlight impressive capabilities in scaling operations, maintaining high-quality customer support, and effective project management. Clients consistently praise their flexibility, hands-on approach, and strong alignment with customer experience goals, although minor areas for improvement such as absenteeism and competitive costing are occasionally mentioned.
ProactiveEasy to work withAccessibleOpen to feedback -
$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Services provided
15% Call Center Services25% Customer Service Outsourcing20% AI Development +3 services20% Sales Outsourcing10% Back Office Outsourcing10% Content Moderation ServicesSummitNext offers a range of Contact Center Services, including Partner/Reseller Acquisition, Active and Passive Customer Support Services, and Telemarketing Services. Reviews highlight the company's professionalism and integrity, with successful lead generation and timely project delivery being notable outcomes. Clients appreciate SummitNext's integration and innovative approach, aligning well with their business values.
ProactiveWell-organized projects4.5 out of 5.0 rating for costProfessional -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Services provided
20% Call Center Services45% Customer Service Outsourcing15% Back Office Outsourcing +2 services10% Corporate Training & Coaching10% RecruitingCanaan Communication & Technologies (MSC) offers comprehensive Contact Center Services including inbound and outbound call centers, customer support services, and telemarketing services. Reviews consistently praise the company for its cost-effectiveness, responsiveness, and ability to meet or exceed SLAs, leading to improved customer satisfaction scores. Clients highlight the company's supportive, value-driven approach and efficient project management.
Easy to work withHelpfulTimelyCompleted projects in 2 countries -
$1,000+Undisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Services provided
65% Call Center Services25% Sales Outsourcing10% Social Media MarketingUpstream BPO provides Contact Center Services, including Inbound and Outbound Call Center, Customer Support Services, and Telemarketing Services. Reviews indicate strong performance in handling customer inquiries, appointment setting, and lead generation with high professionalism and flexibility. Clients appreciate their efficient project management, responsiveness, and significant improvements in customer service and operational productivity.
CommunicativeEasy to reachPuts the customer firstEfficient -
$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Services provided
45% Sales Outsourcing20% Content Marketing20% Social Media Marketing +3 services5% Demand Generation Marketing5% Email Marketing5% Search Engine OptimizationXpandeast offers a range of services including B2B appointment setting, lead generation, CRM data management, email marketing, SEO strategy, and content marketing. Client reviews consistently highlight their effective project management, timely delivery, and exceptional communication, often exceeding client expectations. Moreover, clients appreciate Xpandeast’s flexibility, proactive problem-solving, and ability to integrate seamlessly into their operations.
EfficientCompleted projects in 3 countriesDetail-orientedCreative -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
30% Customer Service Outsourcing30% Sales Outsourcing20% Back Office Outsourcing +2 services10% Pay Per Click10% Search Engine OptimizationSwivelt offers B2B marketing services for brand awareness and CRM tool implementation. Reviews highlight their effectiveness in increasing brand awareness and generating leads, as well as creating efficient sales tools. Clients commend their experience, quality of work, and friendly, communicative team.
5.0 out of 5.0 rating for costUnderstands the needs of their clientsCommunicativeCompleted projects in 2 countries -
UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Services provided
23% Call Center Services33% Customer Service Outsourcing15% Sales Outsourcing +17 services5% Back Office Outsourcing5% Business Consulting5% Finance & Accounting Outsourcing (FAO)1% AI Development1% BI & Big Data Consulting & SI1% CRM Consulting and SI1% Custom Software Development1% Digital Strategy1% Graphic Design1% HR Consulting1% Mobile App Development1% Transcription1% Translation1% UX/UI Design1% Unified Communications Consulting & SI1% Web Design1% Web DevelopmentWebhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
Read more -
$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Services provided
100% Call Center ServicesLocated in Wellington, New Zealand and Wellington, New Zealand, Datacom is an answering service. They offer Call Center Services and were established in 1965.
Read more -
$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% AI Development10% Application Testing +7 services10% Blockchain10% Branding10% Custom Software Development10% Customer Service Outsourcing10% Generative AI10% IT Managed Services10% Mobile App DevelopmentFounded in 2016, Everise is a branding firm. In Singapore and Austin, Texas, the team specializes in Branding and IT managed services.
Read more -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Services provided
10% Call Center Services10% Account-Based Marketing10% Branding +7 services10% Demand Generation Marketing10% Digital Strategy10% Event Management10% Event Marketing10% Market Research10% Marketing Strategy10% Sales OutsourcingM4U Marketing, a branding firm, is based in Singapore and Tambon San Phranet, Thailand. Their services include Branding and Market Research.
Read more -
UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Services provided
20% Call Center Services20% Cloud Consulting & SI20% Cybersecurity +3 services20% IT Managed Services10% Custom Software Development10% IoT DevelopmentSsquad Vietnam is a midsize Ho Chi Minh City, Vietnam-based cloud consulting & SI company. The team provides cloud consulting & SI and Cybersecurity.
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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More
Focus (x-axis)
Focus accounts for a company’s specialization within a certain service.
Ability to Deliver (y-axis)
Ability to Deliver considers three criteria:
- Client feedback and reviews
- Work experience and previous projects
- Market presence and reputation in the industry
Best Call Center Companies & Voice Services for IT Services in Kuala Lumpur
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$1,000+< $25 / hr250 - 999Petaling Jaya, Malaysia
Ability to deliver
32/40.016.2/20 Reviews9.3/10 Clients & Experience6.5/10 Market PresenceService focus
15% Call Center Services20% Sales Outsourcing65% Other -
$100,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
30.6/40.017/20 Reviews4.5/10 Clients & Experience9.1/10 Market PresenceService focus
10% Call Center Services20% Sales Outsourcing70% Other -
$25,000+< $25 / hr250 - 999Kuala Lumpur, Malaysia
Ability to deliver
31/40.016/20 Reviews7.7/10 Clients & Experience7.2/10 Market PresenceService focus
20% Call Center Services80% Other -
$1,000+Undisclosed1,000 - 9,999Kuala Lumpur, Malaysia
Ability to deliver
23.5/40.018/20 Reviews1.5/10 Clients & Experience4/10 Market PresenceService focus
65% Call Center Services25% Sales Outsourcing10% Other -
$5,000+< $25 / hr10 - 49Petaling Jaya, Malaysia
Ability to deliver
22.3/40.017.4/20 Reviews0/10 Clients & Experience4.9/10 Market PresenceService focus
45% Sales Outsourcing55% Other -
$100,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
22.5/40.016.2/20 Reviews1.3/10 Clients & Experience5/10 Market PresenceService focus
30% Sales Outsourcing70% Other -
UndisclosedUndisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
7.2/40.00/20 Reviews0/10 Clients & Experience7.2/10 Market PresenceService focus
23% Call Center Services15% Sales Outsourcing62% Other -
$1,000+< $25 / hr1,000 - 9,999Petaling Jaya, Malaysia
Ability to deliver
5.8/40.00/20 Reviews0/10 Clients & Experience5.8/10 Market PresenceService focus
100% Call Center Services -
$250,000+Undisclosed10,000+Kuala Lumpur, Malaysia
Ability to deliver
9.3/40.00/20 Reviews1.2/10 Clients & Experience8.1/10 Market PresenceService focus
10% Call Center Services90% Other -
$5,000+Undisclosed10 - 49Kuala Lumpur, Malaysia
Ability to deliver
4/40.00/20 Reviews0/10 Clients & Experience4/10 Market PresenceService focus
10% Call Center Services10% Sales Outsourcing80% Other -
UndisclosedUndisclosed50 - 249Kuala Lumpur, Malaysia
Ability to deliver
0/40.00/20 Reviews0/10 Clients & Experience0/10 Market PresenceService focus
20% Call Center Services80% Other
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