# Top BPO Companies in Malaysia Recommended BPO companies in Malaysia include SummitNext, Outsourced, TDCX, Canaan Communication & Technologies (MSC), SRG ASIA PACIFIC, Daythree Business Services, ENVO BPO, Upstream BPO, Scicom, VPO Services. We verify reviews and evaluate companies so you can choose with confidence. We may earn a fee for some placements. [Learn how Clutch ensures trust](#why-trust-clutch) ## List of the Best Top BPO Companies in Malaysia Ratings Updated: Jul 18, 2026 ### [SummitNext](https://clutch.co/profile/summitnext) #### 4.7 out of 5 star rating (5 reviews) - $1,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% AI Development - 10% Back Office Outsourcing - 15% Call Center Services - 10% Content Moderation Services - 25% Customer Service Outsourcing - 20% Sales Outsourcing #### Company description SummitNext is a recruitment and staffing agency known for its proficiency in finding niche talent and managing employee services. The company has garnered a high level of satisfaction, with reviews highlighting their timely delivery, quality candidate sourcing, and adaptability to client needs. Approximately 80% of reviewers praised SummitNext for their responsiveness and professionalism. No significant areas for improvement were frequently noted. [Visit Website](https://summitnext.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=my-bpo) #### High-quality work Clients have consistently praised SummitNext for their high-quality work, emphasizing their professionalism and commitment. Notable feedback includes the delivery of well-qualified candidates who fit organizational culture, timely project execution, and proactive communication. One client highlighted the company's adaptability to evolving staffing needs and their dedication to compliance and ethical standards, further enhancing the partnership's value. Overall, the sentiment reflects strong satisfaction with the quality and effectiveness of SummitNext's services. - Social Media Management for Sales Technology Company (5.0/5, Mar 8, 2023): They were always on top of the project throughout the entire process, very proactive with a 'can-do' attitude. SummitNext's culture and willingness to strive for the best for the client were most impressive. There was nothing they needed to improve on in terms of quality and service. [Read Full Review](https://clutch.co/go-to-review/summitnext/185486) - Employee Mgmt & Recruitment Services for FinTech Company (5.0/5, Sep 24, 2023): SummitNext consistently provided high-quality candidates who were well-qualified and aligned with our organizational culture, positively impacting our team's performance. SummitNext offered competitive pricing while maintaining the quality of candidate placements, aligning well with our budgetary constraints. Our partnership with SummitNext has consistently provided long-term value, contributing to our organization's growth and success through their recruitment and staffing services. [Read Full Review](https://clutch.co/go-to-review/summitnext/235284) #### 4.5 out of 5.0 rating for cost What Clients Have Said Overall, clients perceive SummitNext as offering good value for money, aligning well with their budgetary constraints. Feedback highlights competitive pricing and a strong culture fit, with one client noting, 'Pricing fits our budget' and another mentioning 'Good value for cost.' However, there are suggestions for improvement in pricing as company needs increase. The sentiment is predominantly positive, emphasizing the company's ability to deliver quality services at reasonable rates. [Read All Reviews](https://clutch.co/profile/summitnext?verified=true#reviews) - $50,000 to $199,999 (2 reviews) #### Very responsive SummitNext is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. #### Completed projects in 3 countries - Taiwan (1 projects) - Malaysia (3 projects) - Singapore (1 projects) This provider is available in 1 time zone: - Universal Coordinated Time (UTC) This provider is fluent in 11 languages: - Mandarin - English - Russian - Japanese - Korean - Cantonese - Tamil - Urdu - Ukrainian - Thai - Filipino [View Reviews](https://clutch.co/profile/summitnext?verified=true#reviews) --- ### [Outsourced](https://clutch.co/profile/outsourced) #### 4.9 out of 5 star rating (12 reviews) - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 10% Call Center Services - 15% Customer Service Outsourcing - 15% Finance & Accounting Outsourcing (FAO) - 15% HR Outsourcing - 15% IT Staff Augmentation - 15% Staffing #### Company description Outsourced is a comprehensive remote staffing service provider specializing in recruitment, software development, IT support, and administrative solutions. The company has received overwhelmingly positive feedback, with approximately 90% of reviewers praising their communication, project management, and cultural alignment. Many clients, about 70%, highlight the cost-effectiveness and professional handling of projects, although some suggest improvements in staff operational controls. [Visit Website](https://outsourced.co/) #### Efficient Outsourced has received positive feedback regarding their efficiency in regression testing, with clients noting a 30% reduction in non-customer bugs and a 50% faster customer bug resolution time. Their structured approach ensured a 99% test execution completion rate, and they adapted quickly to shifting priorities, often retesting critical defects within 24 hours. Overall, clients praised their professionalism, reliability, and effective collaboration, which significantly enhanced the quality of software releases. - App Regression Testing & Reporting for Tax Mgmt Software Co (5.0/5, Feb 10, 2025): The outsourced regression team played a crucial role in accelerating test execution, improving bug detection, and enhancing QA-Engineering collaboration. Their contributions directly reduced production defects, shortened customer bug resolution times, and increased test efficiency, leading to more stable releases and improved customer experience with Canopy. The outsourced regression team operated within a structured project management framework designed to ensure timely, accurate, and effective regression testing while aligning with the needs of local QA and engineering. The outsourced regression team consistently delivered on time, demonstrated high responsiveness to changing priorities, and provided clear, actionable defect reports that improved testing efficiency. [Read Full Review](https://clutch.co/go-to-review/outsourced/350901) #### Reviewed 1 time in the past 6 months Recent reviews of Outsourced indicate a generally positive sentiment, particularly regarding their recruitment services. Clients have praised the efficient hiring process and the cultural fit of the team members provided. One client specifically highlighted the exceptional support from Michelle, the Client Success Director, noting her critical role in their ongoing partnership. However, some frustrations were mentioned concerning staff operating controls, suggesting room for improvement in management practices. - 0 of 1 reviews is 5 stars - Unknown avg. project cost [Read 1 Recent Review](https://clutch.co/profile/outsourced?sort_by=date_desc&verified=true#reviews) #### Experience in 8 industries Outsourced has demonstrated expertise across multiple industries including Contracting, Legal, Telecommunications, eCommerce, Information Technology, and Media. Clients commend their recruitment efficiency, project management, and communication skills, noting significant cost savings and quality talent acquisition. Overall sentiment is positive, with clients appreciating their cultural alignment and responsiveness. This positions Outsourced as a strong partner for companies seeking staffing and project management solutions, particularly in sectors requiring technical and administrative support. [Read All Reviews](https://clutch.co/profile/outsourced?verified=true#reviews) ##### Information technology Experience Outsourced demonstrates strong expertise in the Information Technology industry, particularly in remote staffing and project management. Clients have praised their responsiveness, effective communication, and ability to deliver high-quality talent tailored to specific needs. The company's strengths include timely project execution and a broad selection of skilled technicians, making them a valuable partner for companies seeking to enhance their IT capabilities. Overall, feedback indicates a positive sentiment, suggesting that Outsourced is well-suited for businesses in the technology sector. - 3 reviews for information technology industry - 3 reviews are 5 stars - $200,000 – $999,999 avg. project cost - Staff Augmentation for Digital Agency (5.0/5, Mar 20, 2023): A digital agency specializing in e-commerce hired Outsourced to provide staff augmentation services. The goal was to increase the company's technical capacity while reducing recruitment costs. [Read Full Review](https://clutch.co/go-to-review/outsourced/188403) - IT Staff Augmentation for Digital Agency (5.0/5, Oct 23, 2023): Outsourced provides remote staffing services for a digital agency. They've provided the client with Magento and Shopify developers, QA engineers and testers, and SEO specialists to support their projects. [Read Full Review](https://clutch.co/go-to-review/outsourced/243203) - Remote Managed IT Support for Managed Services Provider (5.0/5, Feb 7, 2025): Outsourced provides remote IT management services for a managed services provider. The team remotely accesses and fixes customer-related PC issues. [Read Full Review](https://clutch.co/go-to-review/outsourced/350311) ##### Consulting Experience Outsourced has received positive feedback from clients in the Consulting industry, particularly for their strong project management and communication skills. Clients appreciate the company's ability to align values and culture, as well as their organized and structured approach. The expertise in establishing Software Development Centres and clear communication throughout the recruitment process highlights their strengths. Overall, clients feel supported and valued, indicating that Outsourced can be a strong fit for businesses seeking reliable consulting services. - 1 review for consulting industry - 1 review is 5 stars - Unknown avg. project cost - Custom Software Development for Boutique Supply Chain Consultancy (5.0/5, Jun 26, 2024): A boutique supply chain consultancy engaged with Outsourced for their custom software development services. The team is tasked with integrating software tools to enable the client with app and software development capabilities. [Read Full Review](https://clutch.co/go-to-review/outsourced/296725) ##### Legal Experience Outsourced has demonstrated strong expertise in legal software development, particularly in case management systems for government offices. Clients commend their timely project delivery, effective resource allocation, and adaptability to project needs. The commitment and professionalism of their team have been particularly noted, reflecting a deep understanding of the legal industry's requirements. Overall, Outsourced's track record indicates a reliable partner for legal firms seeking software solutions. - 1 review for legal industry - 1 review is 5 stars - Unknown avg. project cost - Custom App Dev & Support for Legal Software Provider (5.0/5, Mar 31, 2025): Outsourced provides ongoing development and support for a legal software provider. The team develops new features, adjusts the app's business logic, provides maintenance, and fixes bugs. [Read Full Review](https://clutch.co/go-to-review/outsourced/363788) ##### Telecommunications Experience Outsourced has demonstrated strong expertise in the Telecommunications industry, particularly in recruitment and customer support services. Clients have praised their ability to quickly source qualified candidates, effectively supporting roles in technical support and customer service. The positive sentiment highlights their timely project delivery, responsiveness, and ability to enhance customer satisfaction. Overall, Outsourced's strengths in recruiting and technical troubleshooting make them a viable partner for businesses in the Telecommunications sector. - 1 review for telecommunications industry - Unknown avg. project cost - Recruiting for Telecommunications Company (4.5/5, Feb 20, 2025): Outsourced provided recruitment services for a telecommunications company. The team was responsible for finding a data analyst to provide inbound customer support and manage billing systems. [Read Full Review](https://clutch.co/go-to-review/outsourced/354062) ##### eCommerce Experience Outsourced has demonstrated strong expertise in the eCommerce sector, particularly in enhancing user experience and streamlining production for clients in the fashion industry. Positive client feedback highlights their timely deliverables, effective communication, and ability to meet project goals. The overall sentiment reflects satisfaction with their performance, indicating that Outsourced is a reliable partner for businesses seeking growth and improved operational efficiency in eCommerce. - 1 review for ecommerce industry - 1 review is 5 stars - Unknown avg. project cost - Recruitment Services for AI Solutions Company (5.0/5, Feb 11, 2025): Outsourced provides staff augmentation services for an AI solutions company. The team is tasked with recruiting excellent staff to serve the client's customers. [Read Full Review](https://clutch.co/go-to-review/outsourced/351159) ##### Engineering Experience Outsourced has received positive feedback within the Engineering industry, particularly for their regression testing capabilities. Clients highlight their expertise in improving bug detection and resolution rates, achieving a 30% reduction in non-customer bugs. Their structured approach and effective communication practices enhance QA processes, resulting in faster turnaround times and increased testing efficiency. Overall, Outsourced is recognized for their professionalism and adaptability, making them a strong candidate for engineering projects focused on quality assurance. - 1 review for engineering industry - 1 review is 5 stars - Unknown avg. project cost - App Regression Testing & Reporting for Tax Mgmt Software Co (5.0/5, Feb 10, 2025): Outsourced provides regression testing services for a tax management software company's app. The team executes regression test cases, assists the local QA team, and provides documentation and testing reports. [Read Full Review](https://clutch.co/go-to-review/outsourced/350901) ##### Arts, entertainment & music Experience Outsourced has demonstrated expertise in the Arts, entertainment, and music industry by effectively managing offshore teams, particularly in video production. Clients highlight their strong communication skills, promptness, and cultural alignment, which contribute to long-term partnerships. With a track record of successful employee placements and satisfaction, Outsourced is positioned as a reliable choice for businesses seeking support in this sector. - 1 review for arts, entertainment & music industry - 1 review is 5 stars - Unknown avg. project cost - Outsourcing Services for Video Production Services Firm (5.0/5, Feb 7, 2025): Outsourced manages the offshore staff of a video production services firm. The team is responsible for managing the client's entire offshore team in the Philippines. [Read Full Review](https://clutch.co/go-to-review/outsourced/350086) ##### Media Experience Outsourced has demonstrated notable expertise in the Media industry, particularly in delivering quality talent and managing repetitive tasks effectively. Clients appreciate their strong communication and responsiveness, which contribute to successful project outcomes. The long-term retention of staff highlights their ability to meet client needs consistently. Overall, Outsourced's strengths in providing cost-effective solutions and understanding HR practices make them a strong candidate for businesses in the Media sector. - 1 review for media industry - 1 review is 5 stars - Unknown avg. project cost - Tasks Management & Resources for Investing News Company (5.0/5, Nov 10, 2023): Outsourced is helping an investing news company handle repetitive tasks in a cost-effective way by providing resources. The team delivers time-sensitive tasks using how-to documents from the client.   [Read Full Review](https://clutch.co/go-to-review/outsourced/248849) ##### Contracting Experience Reviews highlight Outsourced's expertise in recruitment solutions for the Contracting industry, particularly in streamlining hiring processes. Clients commend their ability to integrate seamlessly into existing teams, significantly reduce costs, and enhance recruitment efficiency. The positive sentiment is underscored by strong client relationships, notably with their Client Success Director, Michelle, who has been pivotal in ensuring client satisfaction. Overall, Outsourced is a promising fit for businesses seeking to optimize their recruitment strategies. - 1 review for contracting industry - Unknown avg. project cost - Recruitment Process Outsourcing for Recruitment Co (4.5/5, May 8, 2026): Outsourced provides recruitment services for a contracting company. The team has provided recruitment admin personnel and handles the hiring process, onboarding, and ongoing management. [Read Full Review](https://clutch.co/go-to-review/outsourced/455820) #### Completed projects in 5 countries - Australia (4 projects) - Canada (1 projects) - Israel (1 projects) - Switzerland (1 projects) - United States (3 projects) This provider is fluent in 1 language: - English [View Reviews](https://clutch.co/profile/outsourced?verified=true#reviews) --- ### [TDCX](https://clutch.co/profile/tdcx) #### 4.8 out of 5 star rating (12 reviews) - $100,000+ minimum project size - 10,000+ employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Call Center Services - 10% Content Moderation Services - 50% Customer Service Outsourcing - 10% Business Consulting - 20% Sales Outsourcing #### Company description TDCX is a prominent business process outsourcing (BPO) company that specializes in providing global quality evaluations, customer support, and scalable operations solutions across various sectors such as hospitality, social media, fintech, and e-commerce. Clients frequently praise TDCX for their agility, reliability, and exceptional communication skills, with a focus on collaborative and innovative problem-solving approaches. Approximately 95% of feedback highlights their ability to consistently exceed expectations and deliver high-quality service, with numerous clients noting their impressive capacity for scaling operations without compromising quality. Some areas for improvement mentioned include exploring more competitive costing and flexible remote work options. Overall, TDCX maintains a strong reputation as a reliable and effective partner in enhancing customer experience and operational efficiency. [Visit Website](https://www.tdcx.com/?utm_source=clutch.co&utm_medium=referral&utm_campaign=my-bpo) #### Innovative Client feedback highlights TDCX's innovative approach to support, with notable instances of their quick adaptation to process changes and the introduction of new solutions. One client emphasized their ability to provide proactive support and suggest improvements, stating, "They frequently suggest great ideas for improvement." Overall sentiment reflects a strong appreciation for TDCX's collaborative nature and innovative problem-solving capabilities, contributing positively to clients' operational success. - Call Center Services for Global Social Media Company (5.0/5, May 17, 2022): The team is very dedicated and motivated to try out new solutions, implement pilots and offer innovative ideas for us to consider. I really enjoy their collaborative approach, and our working relationship really feels like a partnership towards reaching our goals. They are very reactive whenever a technical problem occurs they will quickly come up with alternatives and different temporary workflows to minimize disruptions while issues are fixed. [Read Full Review](https://clutch.co/go-to-review/tdcx/19303) - Call Center Services for Tech Company (5.0/5, Jun 16, 2021): Innovation and proactive support is another measurement area for TDCX, including how much they can motivate the team in order to reduce attrition rates. They listen closely to our needs, and they actively support our business requirements, even outside the core areas we define in our scope of work. They frequently suggest great ideas for improvement. [Read Full Review](https://clutch.co/go-to-review/tdcx/56670) #### Experience in 8 industries TDCX demonstrates strong capabilities across various industries, including Hospitality & Leisure, Social Networking, Financial Services, Food & Beverages, Software, Consumer Products, Retail, and IT Services. Feedback emphasizes their agility, innovative problem-solving, and exceptional communication. Clients commend their ability to scale operations while maintaining high service quality, particularly in customer support and risk assessment. Overall sentiment is positive, with notable strengths in fostering partnerships, operational excellence, and a dedication to enhancing customer experience. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) ##### Hospitality & leisure Experience TDCX has garnered positive feedback from clients in the Hospitality & leisure industry, highlighting their expertise in quality evaluations and omni-channel support. Clients appreciate their agility, creative problem-solving, and commitment to exceptional customer experience. The company is recognized for their effective communication and responsive service, enabling clients to focus on complex projects. Overall, TDCX's strengths in operational efficiency and reliable support make them a strong contender for businesses in the Hospitality & leisure sector seeking a capable partner. - 2 reviews for hospitality & leisure industry - 2 reviews are 5 stars - Unknown avg. project cost - Call Center Services for Online Lodging Marketplace (5.0/5, Mar 11, 2022): TDCX provides call center services for an online lodging marketplace. They are expected to sustainably support their English business globally.  [Read Full Review](https://clutch.co/go-to-review/tdcx/13103) - BPO Services for Tech Company (5.0/5, May 25, 2022): TDCX helped a hospitality tech firm improve their quality evaluations and other quality efforts. Their scope of work includes transaction monitoring, data analysis, reporting, and improvement calibrations. [Read Full Review](https://clutch.co/go-to-review/tdcx/20309) ##### Social Networking Experience TDCX has demonstrated strong expertise in providing 24/7 global English support for social media advertisers, showcasing their ability to handle rapid growth and adapt to changing needs. Clients appreciate their collaborative partnership approach, quick problem resolution, and insightful analytics. Overall, the sentiment is positive, highlighting TDCX's strengths in scalability, premium service quality, and responsiveness, making them a strong candidate for businesses in the Social Networking industry seeking reliable support solutions. - 1 review for social networking industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Global Social Media Company (5.0/5, May 17, 2022): TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email. [Read Full Review](https://clutch.co/go-to-review/tdcx/19303) ##### Financial services Experience TDCX has demonstrated significant expertise in the Financial services industry, particularly in customer service, account security, and risk assessments for a major Fintech company. Clients commend TDCX for their strong operational performance, insightful analyses, and effective collaboration. Their commitment to transparency fosters trust and enhances operational efficiency. Overall, TDCX is viewed as a strong partner capable of delivering scalable and quality solutions, making them a suitable choice for businesses seeking to enhance their financial service operations. - 1 review for financial services industry - 1 review is 5 stars - $1,000,000 – $9,999,999 avg. project cost - Customer Service, Security & Risk Assessment for Fintech Co (5.0/5, Apr 28, 2022): TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels. [Read Full Review](https://clutch.co/go-to-review/tdcx/16961) ##### Food & Beverages Experience TDCX has demonstrated significant expertise in the Food & Beverages sector by enhancing customer experience through their flexible and adaptive customer service solutions. Clients have noted a marked improvement in customer satisfaction, highlighting their effective training programs and timely recruitment of skilled representatives. Overall sentiment reflects a strong capability to meet the specific demands of the industry, making TDCX a viable partner for businesses seeking to elevate their customer engagement and service excellence. - 1 review for food & beverages industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Premium Coffee Brand (5.0/5, Apr 24, 2022): TDCX provides call center services for a premium coffee brand. They offer pre-sales, after-sales, technical assistance, and customer care services. [Read Full Review](https://clutch.co/go-to-review/tdcx/16599) ##### Software Experience TDCX demonstrates extensive expertise in the Software industry, particularly in advertising support operations for major social media platforms. Clients commend their ability to scale services while maintaining high quality and operational efficiency, achieving industry-leading customer satisfaction. Their strong presence in the APAC region and commitment to training and quality assurance further enhance their reliability. However, some feedback suggests a need for deeper industry vertical expertise, indicating potential for growth in specialized areas. - 1 review for software industry - Unknown avg. project cost - BPO Services for Social Media Platform (4.0/5, Apr 14, 2022): TDCX is handling a social media platform's advertising and service support efforts. Their responsibilities include running ads on the client's platform and providing technical and generic advertising support. [Read Full Review](https://clutch.co/go-to-review/tdcx/15930) ##### Consumer Products Experience TDCX has received positive feedback from clients in the Consumer Products sector, particularly in the luxury e-commerce space. The company demonstrates expertise in customer service, achieving service quality on par with internal teams and ensuring seamless communication. Clients appreciate TDCX's hands-on approach and service-oriented mentality, which fosters a strong partnership. Their effective training and onboarding processes further enhance operational efficiency. Overall, TDCX is well-suited for businesses seeking reliable customer service solutions in the Consumer Products industry. - 1 review for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Luxury E-Commerce Company (5.0/5, Apr 8, 2022): TDCX provides call center services for an e-commerce company. They respond to tickets and offer order support for the end customers during the client’s out-of-office hours, supporting 24/7 customer service. [Read Full Review](https://clutch.co/go-to-review/tdcx/2622) ##### Retail Experience TDCX has received positive feedback from clients in the Retail industry, particularly praising their expertise in customer experience management. Clients highlighted TDCX's dedication, flexibility, and commitment to collaborative growth. Their ability to adapt to changing business needs and establish effective communication channels has facilitated seamless operations. Overall, TDCX is recognized for its strong leadership, accountability, and organized approach, making it a suitable partner for Retail businesses seeking reliable support in customer service. - 1 review for retail industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - BPO Services for E-Commerce Company (5.0/5, Mar 31, 2022): TDCX provides BPO services for an e-commerce company. They support the client's inbound inquiries via tickets, emails, phone, and chat for both pre and post-sales in three different markets. [Read Full Review](https://clutch.co/go-to-review/tdcx/14762) ##### IT Services Experience TDCX has garnered positive feedback in the IT Services industry for its expertise in customer support and operational management. Clients commend their multilingual capabilities and strong problem-solving skills, noting significant improvements in customer satisfaction and operational efficiency. The company's proactive approach and ability to scale talent to meet client needs have been highlighted as key strengths. Overall, TDCX is viewed as a reliable partner capable of delivering exceptional results in customer experience and support. - 2 reviews for it services industry - 2 reviews are 5 stars - $1,000,000 – $9,999,999 avg. project cost - Call Center Services for Tech Company (5.0/5, Jun 16, 2021): TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads.  [Read Full Review](https://clutch.co/go-to-review/tdcx/56670) - Call Center Services for Global Tech Company (5.0/5, Jun 25, 2021): For over six years, TDCX has been handling customer support services for a global tech company. They are in charge of providing troubleshooting support in 10 languages across three channels. [Read Full Review](https://clutch.co/go-to-review/tdcx/64894) #### 4.7 out of 5.0 rating for cost What Clients Have Said Clients have expressed a generally positive sentiment regarding TDCX's cost and value for money. Feedback highlights their ability to deliver high-quality services while maintaining competitive pricing, as noted by a vendor manager who emphasized TDCX's best value in terms of cost and quality. However, some clients suggested that pricing could be more competitive. Overall, TDCX is regarded as a reliable partner that provides significant value, often exceeding expectations in service delivery. [Read All Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) - $1,000,000 to $9,999,999 (2 reviews) - $200,000 to $999,999 (1 reviews) - $10,000,000 + (1 reviews) #### Completed projects in 4 countries - Germany (1 projects) - Singapore (7 projects) - Spain (1 projects) - United States (1 projects) This provider is available in 32 time zones: - Near East Time (NET) - Middle East Time (MET) - China Taiwan Time (CTT) - Brazil Eastern Time (BET) - Greenwich Mean Time (GMT) - India Standard Time (IST) - Japan Standard Time (JST) - Midway Islands Time (MIT) - Central African Time (CAT) - Eastern African Time (EAT) - Hawaii Standard Time (HST) - Pakistan Lahore Time (PLT) - Alaska Standard Time (AKST) - Central European Time (CET) - Central Standard Time (CST) - Eastern European Time (EET) - Eastern Standard Time (EST) - Pacific Standard Time (PST) - Phoenix Standard Time (PNT) - Solomon Standard Time (SST) - Vietnam Standard Time (VST) - Australia Central Time (ACT) - Australia Eastern Time (AET) - Mountain Standard Time (MST) - Argentina Standard Time (AGT) - Bangladesh Standard Time (BST) - Canada Newfoundland Time (CNT) - New Zealand Standard Time (NST) - Universal Coordinated Time (UTC) - (Arabic) Egypt Standard Time (ART) - Indiana Eastern Standard Time (IET) - Puerto Rico and US Virgin Islands Time (PRT) [View Reviews](https://clutch.co/profile/tdcx?verified=true#reviews) --- ### [Canaan Communication & Technologies (MSC)](https://clutch.co/profile/canaan-communication-technologies-msc) #### 4.9 out of 5 star rating (6 reviews) - $25,000+ minimum project size - < $25 average hourly rate - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 15% Back Office Outsourcing - 20% Call Center Services - 10% Corporate Training & Coaching - 45% Customer Service Outsourcing - 10% Recruiting #### Company description Canaan Communication & Technologies (MSC) is a business process outsourcing (BPO) company specializing in customer service, data entry, and outbound contact center solutions. The company's reviews highlight its cost-effectiveness and responsive collaboration, with 100% of reviewers noting high customer satisfaction and a partnership mindset. Clients commend their fast response times, flexibility, and customized solutions. [Visit Website](https://www.canaanct.com.my) #### Timely Clients have consistently praised Canaan Communication & Technologies for their timely responses and quick turnaround times. One reviewer noted their ability to provide feedback within 24 hours and rectify errors promptly, highlighting their agility and effective project management. The reviewer expressed high satisfaction with the speed of service, stating, 'Their turnaround time is super quick,' which contributes significantly to the overall positive sentiment regarding their timeliness. - Data Entry & Voice Services for Food Production Company (4.5/5, Aug 18, 2020): I often need to get a response within 24 hours, and they’re able to do it. Their turnaround time is super quick, and they immediately rectify any errors on the data entry or outbound calling side. One thing I like very much about Canaan is their agility — they have a solution for any problem we bring them. [Read Full Review](https://clutch.co/go-to-review/canaan-communication-technologies-msc/42439) #### Experience in 3 industries Canaan Communication & Technologies has demonstrated strong expertise in various industries, including retail, consumer products, and food production. Their focus on customer service optimization has garnered positive feedback for enhancing customer satisfaction and operational efficiency. Clients appreciate their collaborative approach, responsiveness, and ability to customize solutions based on specific business needs. Overall, the sentiment across industries is highly favorable, suggesting Canaan is well-suited for businesses seeking reliable BPO services in customer engagement and operational support. [Read All Reviews](https://clutch.co/profile/canaan-communication-technologies-msc?verified=true#reviews) ##### Retail Experience Canaan Communication & Technologies has received positive feedback from retail clients, notably in enhancing customer experience and driving sales growth. Their expertise in providing customized BPO solutions, quick adaptability to increased service volume, and strong client partnership mindset are significant strengths. Clients particularly appreciate their proactive support and investment in staff training, which contribute to high customer satisfaction. Overall, Canaan is positioned as a valuable partner for retail businesses aiming to improve customer service and operational efficiency. - 1 review for retail industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - BPO Customer Service for Retailer (5.0/5, Sep 1, 2020): Canaan Communication & Technologies Sdn Bhd provides BPO customer services for a Singapore-based retailer. Their main responsibilities involve analyzing inquiries, sharing findings, and recommend improvements. [Read Full Review](https://clutch.co/go-to-review/canaan-communication-technologies-msc/53422) ##### Consumer Products Experience Canaan Communication & Technologies has received positive feedback from clients in the Consumer Products industry, particularly for its cost-effective solutions and alignment with client values. Clients appreciate the company's expertise in enhancing customer satisfaction and its responsiveness to inquiries. The ability to consistently meet service level agreements (SLAs) and provide timely support has been noted as a significant strength, making Canaan a suitable partner for businesses seeking reliable customer service solutions. - 1 review for consumer products industry - 1 review is 5 stars - Unknown avg. project cost - Call Center Services for Photo Solutions Company (5.0/5, Jun 1, 2023): A photo solutions company hired Canaan Communication & Technologies Sdn Bhd for their call center services to improve and maintain the number of inquiries and consistently ensure customer satisfaction. [Read Full Review](https://clutch.co/go-to-review/canaan-communication-technologies-msc/205955) ##### Logistics & Supply Chain Experience Canaan Communication & Technologies demonstrates significant expertise in the Logistics & Supply Chain sector, particularly in customer service outsourcing. Clients commend their collaborative approach and ability to enhance customer experience, evidenced by improved response and resolution times, alongside increased customer satisfaction (CSAT). Their consistent communication and commitment to value solidify their position as a reliable partner in the industry, making them a strong fit for businesses seeking effective service solutions. - 1 review for logistics & supply chain industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Customer Service Support for E-Commerce Fulfillment Company (5.0/5, Mar 25, 2022): Canaan Communication & Technologies Sdn Bhd is helping an e-commerce fulfillment company create the best CX for their clients by providing customer service support via email, calls, and chats.  [Read Full Review](https://clutch.co/go-to-review/canaan-communication-technologies-msc/14251) ##### Food & Beverages Experience Canaan Communication & Technologies has demonstrated strong expertise in the Food & Beverages industry, particularly in providing data entry and outbound contact center services. A senior careline manager noted their agility and quick turnaround times, which contributed to successful customer engagement and new business acquisition. The client expressed high satisfaction with their services, indicating a significant positive impact on conversion rates. Overall, Canaan is well-regarded for their tailored solutions and client-focused approach. - 1 review for food & beverages industry - Unknown avg. project cost - Data Entry & Voice Services for Food Production Company (4.5/5, Aug 18, 2020): Canaan Communication & Technologies Sdn Bhd provides data entry services, digitizing consumer data and uploading it to their client’s system. They also work on outbound cold-calling efforts.  [Read Full Review](https://clutch.co/go-to-review/canaan-communication-technologies-msc/42439) #### 4.9 out of 5.0 rating for cost What Clients Have Said Canaan Communication & Technologies has received positive feedback regarding their cost-effectiveness and overall value for money. Clients noted that their pricing is competitive, with one stating, "the cost that was offered to us beats other competitors." Another client emphasized their collaborative approach, indicating they "talk value, not price." Overall, the sentiment reflects satisfaction with the services provided relative to the investment, highlighting their ability to deliver high-quality support while maintaining affordability. [Read All Reviews](https://clutch.co/profile/canaan-communication-technologies-msc?verified=true#reviews) - Less than $10,000 (1 reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 2 countries - Malaysia (3 projects) - Singapore (1 projects) [View Reviews](https://clutch.co/profile/canaan-communication-technologies-msc?verified=true#reviews) --- ### [SRG ASIA PACIFIC](https://clutch.co/profile/srg-asia-pacific) #### 4.5 out of 5 star rating (3 reviews) - $10,000+ minimum project size - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 15% Call Center Services - 40% Customer Service Outsourcing - 5% HR Consulting - 10% IT Managed Services - 5% Business Consulting - 5% Market Research - 10% Sales Outsourcing #### Company description SRG ASIA PACIFIC is a telecommunications service provider specializing in inbound and outbound call center solutions, including telemarketing, technical support, and recruitment services. Across reviews, they are praised for their high service standards and agile performance, with 100% of reviewers highlighting their effective project management and commitment to meeting KPIs. However, improvements are suggested for employee retention and telesales effectiveness. [Visit Website](https://www.srgasia.com.my) #### Experience in 3 industries SRG ASIA PACIFIC has demonstrated expertise across the Telecommunications, IT Services, and Consumer Products industries. In Telecommunications, they excel in inbound call management and recruitment, receiving positive feedback for their consistent service and agile project management. In IT Services, they provide effective technical support and ticket management, though some communication challenges were noted. In the Consumer Products sector, they successfully manage inbound and outbound call centers, although improvements in telesales performance were suggested. Overall, feedback highlights SRG's strong client orientation and adaptability. [Read All Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews) ##### Telecommunications Experience SRG ASIA PACIFIC is highly regarded in the Telecommunications industry as a reliable partner, providing effective inbound telemarketing and recruitment services since 1999 for MAXIS. Clients commend their consistent high service level, agility in operations, and ability to meet KPIs. They demonstrate strong project management skills, delivering timely results. However, retention strategies could be enhanced for better employee stability. Overall, their expertise positions them as a valuable choice for telecommunications companies seeking dedicated support. - 1 review for telecommunications industry - 1 review is 5 stars - $10,000,000 + avg. project cost - Telemarketing & Recruitment for Telecommunications Company (5.0/5, Feb 25, 2022): SRG ASIA PACIFIC has been the primary telemarketing partner by a telecommunications company since 1999, providing them with inbound and outbound calling, upsell and cross-sell, and recruitment services. [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/1255) ##### IT Services Experience SRG ASIA PACIFIC demonstrates strong technical expertise in IT services, particularly in call center operations for enterprise clients. Their responsiveness and ability to adapt to challenges, such as remote work during the pandemic, have garnered positive feedback. Clients appreciate their proactive communication and effective management of personnel issues. However, potential clients should ensure continuous collaboration to maximize the effectiveness of their services. Overall, SRG is well-recommended for those seeking reliable IT support solutions. - 1 review for it services industry - Unknown avg. project cost - Call Center Services for Enterprise IT Maintenance Provider (4.5/5, Feb 11, 2022): SRG ASIA PACIFIC provides call center services to an enterprise IT maintenance provider. Their work involves communicating with customers and helping them connect with the firm’s technical support team.  [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/139717) ##### Consumer Products Experience SRG ASIA PACIFIC demonstrates solid expertise in the Consumer Products sector, notably in managing inbound contact and outbound telesales operations. Clients appreciate their client-oriented approach and strong project management capabilities, which foster effective communication and transparency. However, feedback indicates room for improvement in the outbound telesales team's performance. Overall, SRG ASIA PACIFIC is considered a valuable partner, particularly for businesses seeking reliable customer care solutions within the Consumer Products industry. - 1 review for consumer products industry - $200,000 – $999,999 avg. project cost - Call Center Services for Medical Product Company (4.0/5, Jan 31, 2022): SRG ASIA PACIFIC provides a medical product producer with inbound customer and outbound telesales call center services. SRG ASIA PACIFIC leads the training for both teams from the resources the client provides.  [Read Full Review](https://clutch.co/go-to-review/srg-asia-pacific/127344) #### 4.2 out of 5.0 rating for cost What Clients Have Said Clients generally perceive SRG ASIA PACIFIC as offering strong value for money, with one client noting their excellent negotiation flexibility in pricing. Another client highlighted a significant investment of $100 million over decades, reflecting confidence in their cost-effectiveness. However, concerns were raised about the performance of the outbound telesales team, indicating a need for improvement in that area. Overall, feedback suggests that while SRG ASIA PACIFIC delivers good service, there are areas where enhancements could further justify their pricing. [Read All Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews) - $200,000 to $999,999 (1 reviews) - $10,000,000 + (1 reviews) #### Very responsive SRG ASIA PACIFIC is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. #### Completed projects in 2 countries - Malaysia (2 projects) - Singapore (1 projects) [View Reviews](https://clutch.co/profile/srg-asia-pacific?verified=true#reviews) --- ### [Daythree Business Services](https://clutch.co/profile/daythree-business-services) #### 4 out of 5 star rating (3 reviews) - 1,000 - 9,999 employees - Shah Alam, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 20% Customer Service Outsourcing - 20% Finance & Accounting Outsourcing (FAO) - 20% Business Consulting #### Company description Daythree Business Services is a business process outsourcing (BPO) company that specializes in customer service, telesales, and market research support. Reviewers generally praise the company's ability to maintain strong communication and adaptability, viewing Daythree as a strategic partner. However, 33% of reviewers suggest improvements in workforce management and engagement strategies. Overall, Daythree receives positive feedback for their service flexibility and customer-centric approach. [Visit Website](https://www.daythree.co/) #### Reliable Clients consistently describe Daythree Business Services as a reliable partner in their projects. One client noted their impressive cooperation and reliability in achieving performance targets, stating, "they are very keen to cooperate with our plans and are quite reliable in achieving numbers." Despite some challenges with data quality, the overall sentiment reflects a strong trust in Daythree's ability to meet project needs and maintain effective communication throughout the engagement. - Outbound Calling for Market Research Company (4.0/5, Apr 16, 2020): Overall, daythree is very helpful in our plans. While panel studies are normally quite routine, there are times where adhoc and rush requests are required, daythree always try their best to cooperate with us. They are very keen to cooperate with our plans and are quite reliable in achieving numbers. [Read Full Review](https://clutch.co/go-to-review/daythree-business-services/61072) #### Experience in 3 industries Daythree Business Services has demonstrated expertise primarily in the Financial Services, Telecommunications, and Market Research industries. Clients commend their professionalism and the ability to enhance customer experiences, particularly in the financial sector, where they excelled in service level management and incident resolution. In Telecommunications, feedback highlights their adaptability and innovation, although improvements in agent retention were suggested. Feedback from the Market Research sector emphasized reliability in recruitment and engagement, alongside a need for enhanced data accuracy. Overall, sentiment across industries is positive, with a strong emphasis on collaboration and responsiveness. [Read All Reviews](https://clutch.co/profile/daythree-business-services?verified=true#reviews) ##### Telecommunications Experience Daythree Business Services demonstrates solid expertise in the Telecommunications sector, particularly in telesales recruitment and training. Clients appreciate their proactive approach, as evidenced by the integration of advanced solutions like Robotics Process Automation. Overall sentiment indicates strong collaboration and responsiveness, though there is a noted need for ongoing improvement in recruiting specialized agents for complex products. This feedback suggests they could be a valuable partner for businesses seeking to enhance their sales capabilities in Telecommunications. - 1 review for telecommunications industry - $50,000 – $199,999 avg. project cost - Telemarketing Sales for Telecommunications Company (4.0/5, Apr 17, 2020): Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations.  [Read Full Review](https://clutch.co/go-to-review/daythree-business-services/62312) ##### Other Industry Experience Daythree Business Services has demonstrated strong expertise in supporting market research companies within the Other Industry sector. Clients appreciate their cooperation and reliability in meeting project goals, specifically in panel engagement and compliance. However, feedback indicates a need for improvement in data accuracy and long-term engagement strategies, as some panel responses were found to be incomplete or confusing. Overall, Daythree's commitment to collaboration and adaptability makes them a viable partner for businesses seeking support in this industry. - 1 review for other industry industry - Less than $10,000 avg. project cost - Outbound Calling for Market Research Company (4.0/5, Apr 16, 2020): Daythree Business Services assisted a market research company to obtain data and maintain panel engagement. The team provided compliance and panel-check studies through both outbound and inbound phone calls. [Read Full Review](https://clutch.co/go-to-review/daythree-business-services/61072) ##### Financial services Experience Daythree Business Services has received positive feedback from clients in the Financial services industry, highlighting their expertise in managing customer service operations and enhancing user journeys. Clients appreciate their proactive approach and strategic partnership mentality, which foster brand loyalty through improved service delivery. The company effectively meets SLAs and adapts to increased workloads, though there is potential for improvement in governance and workforce management. Overall, they are positioned as a reliable partner for financial institutions seeking to optimize customer experience. - 1 review for financial services industry - Unknown avg. project cost - BPO & Call Centre Services for Digital Financial Institution (4.0/5, May 27, 2020): Daythree Business Services offers call center and BPO services with the aim of improving customer satisfaction.  [Read Full Review](https://clutch.co/go-to-review/daythree-business-services/96822) #### 3.7 out of 5.0 rating for cost What Clients Have Said Clients generally perceive Daythree Business Services as providing good value for money, with some highlighting their competitive pricing and additional cost-free services, such as advanced talent hiring and training. One client noted their willingness to offer flexibility and strategic partnership, enhancing overall satisfaction. However, some feedback suggests areas for improvement in workforce management and data accuracy, indicating that while the service is satisfactory, there is potential for greater efficiency and quality. [Read All Reviews](https://clutch.co/profile/daythree-business-services?verified=true#reviews) - Less than $10,000 (1 reviews) - $50,000 to $199,999 (1 reviews) #### Very responsive Daythree Business Services is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. --- ### [ENVO BPO](https://clutch.co/profile/envo-bpo) #### 4.8 out of 5 star rating (2 reviews) - $1,000+ minimum project size - $25 - $49 average hourly rate - 250 - 999 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 50% Call Center Services - 15% Customer Service Outsourcing - 10% IT Managed Services - 25% Sales Outsourcing #### Company description ENVO BPO is a telemarketing and lead generation company specializing in database collection and sales support. Client feedback highlights their professionalism, adaptability, and expertise, with 100% of reviewers praising their service quality and dedication. Areas for improvement include reducing project initiation time, though overall satisfaction remains high. [Visit Website](http://envobpo.com/) #### High-quality work Clients express high satisfaction with ENVO BPO's quality of work, highlighting their professionalism and dedication. One client noted, "They did exactly what we required and surpassed our expectations," emphasizing their ability to generate and qualify leads effectively. The team’s commitment to understanding the client's products was particularly appreciated, as it ensured alignment with business goals. Overall, feedback reflects a strong sentiment of quality and effectiveness, with no areas for improvement identified. - Lead Generation & Sales Support for Product Seller (5.0/5, Jun 3, 2020): They did exactly what we required and surpassed our expectations. Our internal sales team were handed multiple qualified leads on a daily basis and we took the opportunity to convert them. I would say we are extremely happy with the service quality provided by them. [Read Full Review](https://clutch.co/go-to-review/envo-bpo/103250) #### Experience in 2 industries ENVO BPO has demonstrated strong expertise in the healthcare and telecommunications industries. Clients in healthcare praised their effective database collection and telemarketing strategies, noting their comprehensive approach and seamless communication. In telecommunications, feedback highlighted ENVO BPO's professionalism in lead generation and sales support, emphasizing their dedication to understanding client products. Overall, the sentiment is highly positive across both sectors, making ENVO BPO a suitable partner for businesses seeking growth in these areas. [Read All Reviews](https://clutch.co/profile/envo-bpo?verified=true#reviews) ##### Healthcare Experience ENVO BPO has demonstrated strong expertise in the Healthcare sector by effectively boosting brand presence for clients through comprehensive database collection and telemarketing. Client feedback highlights the proficiency and adaptability of the team, resulting in a detailed stakeholder database and seamless communication. The positive sentiment reflects ENVO BPO's impact in understanding healthcare needs, making them a suitable partner for companies seeking to enhance their reach in the Healthcare industry. - 1 review for healthcare industry - $10,000 – $49,000 avg. project cost - Database for Healthcare Consultancy Firm (4.5/5, Oct 30, 2020): ENVO BPO was hired to develop a database for a healthcare consultancy firm to boost its brand presence and connect with important stakeholders.   [Read Full Review](https://clutch.co/go-to-review/envo-bpo/102318) ##### Telecommunications Experience ENVO BPO has received positive feedback within the Telecommunications industry for their expertise in lead generation and sales support. Clients commend their professionalism, dedication to understanding client products, and ability to deliver qualified leads, significantly enhancing sales efforts. The strong communication and effective collaboration with their teams further contribute to client satisfaction, indicating that ENVO BPO is a reliable partner for businesses seeking to elevate their sales strategies in the Telecommunications sector. - 1 review for telecommunications industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Lead Generation & Sales Support for Product Seller (5.0/5, Jun 3, 2020): ENVO BPO provides lead generation and sales support for a product seller. [Read Full Review](https://clutch.co/go-to-review/envo-bpo/103250) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients have expressed strong satisfaction with ENVO BPO's cost-effectiveness and overall value for money. One healthcare consultant noted that the comprehensive database created during their project met expectations, demonstrating a solid return on investment. Another client highlighted ENVO BPO's professionalism and dedication, mentioning that their internal sales team received multiple qualified leads daily, which justified the expenditure. Overall, feedback indicates that the quality of service aligns well with the pricing offered. [Read All Reviews](https://clutch.co/profile/envo-bpo?verified=true#reviews) - Less than $10,000 (1 reviews) - $10,000 to $49,000 (1 reviews) #### Very responsive ENVO BPO is very responsive They are a great candidate to start a conversation with. Send them a short message or project inquiry. --- ### [Upstream BPO](https://clutch.co/profile/upstream-bpo) #### 5 out of 5 star rating (13 reviews) - $10,000+ minimum project size - $25 - $49 average hourly rate - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 7% AI Agents - 7% Back Office Outsourcing - 20% Call Center Services - 7% Content Moderation Services - 15% Customer Service Outsourcing - 12% Data Annotation Services - 7% Finance & Accounting Outsourcing (FAO) - 5% Generative AI - 5% IT Managed Services - 5% Cybersecurity - 10% Sales Outsourcing #### Company description Upstream BPO is a versatile business process outsourcing provider that offers services such as lead generation, customer service, and appointment setting. Across the reviews, 100% of clients highlighted their adaptability and effectiveness in managing overflow calls and improving lead targeting, with many noting their exceptional management and training. Approximately 80% of reviewers praised their strong communication and flexibility, while a small fraction (around 20%) acknowledged occasional areas for improvement that were swiftly addressed. [Visit Website](https://upstreambpo.com?utm_source=clutch.co&utm_medium=referral&utm_campaign=my-bpo) #### High-quality work Clients consistently commend Upstream BPO for delivering high-quality work, with one client noting their receptionists are 'exceptionally well-trained' and excel in call handling, especially during peak periods. Another client highlighted the team's proactive approach and ability to exceed expectations, stating they 'completely exceeded our expectations.' Overall, the sentiment reflects strong satisfaction with the quality and effectiveness of the services provided, demonstrating Upstream BPO's commitment to excellence. - Call Center Services for BPO Services Company (5.0/5, Mar 15, 2024): Their receptionists are exceptionally well-trained. When compared to other firms we have dealt with, their thorough call handling and service training truly shines in all of their employees. They truly came into their own with the latest viral epidemic, as seen by the over tenfold increase in call volumes over the course of two weeks. Our clients were quite delighted when we maintained our SLAs and didn't miss any calls during that period. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/275932) - Sales Outsourcing for Shopping Center Operator (5.0/5, Mar 6, 2024): The level of assistance provided by our points of contact and the caliber of their work really impressed me. They completely exceeded our expectations, even if we felt our aims were lofty. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273837) #### Experience in 4 industries Upstream BPO has demonstrated strong expertise across diverse industries such as Consumer Products & Services, Real Estate, Wellness & Fitness, and Telecommunications. Feedback indicates their strengths lie in delivering high-quality customer service, effective appointment setting, and lead generation. Clients appreciate their proactive communication and adaptability to changing requirements. Overall sentiment is positive, with clients noting significant improvements in operational efficiency and customer satisfaction, making Upstream BPO a suitable choice for companies in these sectors. [Read All Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews) ##### Consumer products & services Experience Upstream BPO demonstrates strong expertise in the Consumer Products & Services industry, particularly in providing reliable overflow call answering services. Clients highlight their exceptional training of receptionists, effective communication, and ability to maintain service level agreements during peak times. The proactive nature of Upstream BPO in seeking process improvements reinforces their commitment to client satisfaction. Overall, their ability to enhance response rates and streamline operations positions them as a favorable choice for businesses in need of outsourcing solutions. - 1 review for consumer products & services industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Call Center Services for BPO Services Company (5.0/5, Mar 15, 2024): Upstream BPO provides ongoing call center services for a BPO services company. The team is responsible for recording calls via the CRM system and using SMS communication during after-hours coverage. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/275932) ##### Real estate Experience Upstream BPO has garnered positive feedback from clients in the real estate industry, highlighting their expertise in B2B lead generation and market research. Clients praised their proactive project management, adaptability, and the quality of deliverables, which resulted in significant lead generation and successful outreach. The company's strong alignment with client values and effective communication fostered a collaborative environment, making them a suitable choice for real estate businesses seeking to enhance their market presence. - 2 reviews for real estate industry - 2 reviews are 5 stars - Less than $10,000 avg. project cost - Sales Outsourcing for Property Management Firm (5.0/5, Mar 6, 2024): Upstream BPO was hired to conduct B2B lead research, locating and compiling data on potential clients for a property management firm. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273614) - Sales Outsourcing for Shopping Center Operator (5.0/5, Mar 6, 2024): Upstream BPO was hired to find fresh prospects in the established verticals and investigate untapped markets for a shopping center operator. The goal was to launch new vertical outreach and demos. [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/273837) ##### Wellness & Fitness Experience Upstream BPO has demonstrated notable expertise in the Wellness & Fitness industry by enhancing customer service operations for integrative wellness centers. Their ability to manage high call volumes and respond swiftly to inquiries has significantly improved client productivity and satisfaction. Clients report high engagement efficiency, with response times under 15 minutes, and an impressive QA score increase from 70% to 85%. Their flexible, dedicated approach makes them a strong partner for wellness businesses seeking reliable customer support. - 1 review for wellness & fitness industry - 1 review is 5 stars - $50,000 – $199,999 avg. project cost - BPO Services for Wellness Center (5.0/5, Jun 13, 2022): Upstream BPO provides ongoing BPO services for a wellness center. They’re mainly in charge of setting appointments and handling customer care support on a 24/7 basis.  [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/22654) ##### Telecommunications Experience Upstream BPO has demonstrated strong expertise in the Telecommunications industry, particularly in appointment setting and lead generation. Clients appreciate their responsive communication and flexibility in adapting to specific needs. One telecommunications manager noted that Upstream significantly reduces their workload by handling 50% of the audience targeting process, enhancing efficiency. Overall, the sentiment is overwhelmingly positive, with recommendations highlighting their strong research capabilities and effective service delivery. - 1 review for telecommunications industry - 1 review is 5 stars - $200,000 – $999,999 avg. project cost - Appointment Setting Services for Telecommunications Company (5.0/5, Jun 11, 2020): Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up.  [Read Full Review](https://clutch.co/go-to-review/upstream-bpo/109978) #### 4.8 out of 5.0 rating for cost What Clients Have Said Clients consistently express satisfaction with Upstream BPO's cost and value for money. One client noted the 'good value for cost' and praised the company's ability to exceed expectations despite lofty goals. Another highlighted significant savings on hardware and training, attributing improved productivity to their services. While some clients acknowledged areas for improvement, the overall sentiment reflects that Upstream BPO delivers reliable, high-quality services that justify their investment. [Read All Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews) - $10,000 to $49,000 (2 reviews) - Less than $10,000 (1 reviews) - $50,000 to $199,999 (1 reviews) - $200,000 to $999,999 (1 reviews) #### Completed projects in 2 countries - Malaysia (2 projects) - United States (3 projects) This provider is available in 5 time zones: - Greenwich Mean Time (GMT) - Arabia Standard Time (AST) - Australia Central Time (ACT) - Singapore Standard Time (SGT) - Universal Coordinated Time (UTC) This provider is fluent in 7 languages: - Cantonese - English - Filipino - Hindi - Mandarin - Russian - Urdu [View Reviews](https://clutch.co/profile/upstream-bpo?verified=true#reviews) --- ### [Scicom](https://clutch.co/profile/scicom) #### 4.4 out of 5 star rating (6 reviews) - $10,000+ minimum project size - < $25 average hourly rate - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 10% Branding - 10% Call Center Services - 10% Customer Service Outsourcing - 10% Digital Strategy - 10% E-Commerce Development - 10% Fulfillment - 10% HR Consulting - 5% Mobile App Development - 10% Sales Outsourcing - 5% Web Development #### Company description Scicom is a customer service solutions provider offering multilingual support, process optimization, and exceptional service standards. Overall feedback highlights their effective project management, flexibility, and alignment with client needs, with 100% of reviewers expressing satisfaction regarding their cultural fit and value. Additionally, 50% of reviewers emphasized their impressive responsiveness and adaptability to changes. They are praised for their professionalism and ability to scale operations effectively. [Visit Website](https://scicom-intl.com/) #### Timely Scicom has received positive feedback regarding their timeliness, with clients noting their responsiveness and ability to meet project milestones within defined timelines. One client highlighted Scicom's willingness to collaborate and adapt to changes, ensuring proactive solutions to meet needs. Overall, the sentiment reflects satisfaction with Scicom's commitment to delivering on time and their effective communication throughout the project. - Customer Support for E-commerce Company (4.0/5, Jul 14, 2023): Successful completion of project milestones within defined timelines. Scicom understands the importance of being responsive to client needs. As well as demonstrating a willingness to collaborate, adapt to changes, and provide proactive solutions to meet our needs. [Read Full Review](https://clutch.co/go-to-review/scicom/216430) #### Experience in 2 industries Scicom has demonstrated expertise in the eCommerce and Telecommunications industries, receiving positive feedback for their cost-effective solutions and flexibility in meeting changing business needs. Clients noted the provider's strength in delivering exceptional customer service, multilingual support, and effective project management. Overall sentiment is favorable, with clients appreciating Scicom's responsiveness and cultural alignment, making them a suitable partner for businesses seeking support in these sectors. [Read All Reviews](https://clutch.co/profile/scicom?verified=true#reviews) ##### eCommerce Experience Scicom has demonstrated significant expertise in the eCommerce sector, praised for cost reduction, process optimization, and enhanced customer service capabilities. Clients commend their multilingual support and flexible engagement models, which adapt to evolving business needs. Positive outcomes include improved customer satisfaction and operational efficiency, highlighting Scicom's effective project management and responsiveness to client demands. Their understanding of industry challenges positions them as a strong partner for eCommerce businesses seeking scalable solutions. - 1 review for ecommerce industry - Unknown avg. project cost - Customer Support for E-commerce Company (4.0/5, Jul 14, 2023): Scicom to provide customer support, process optimization, improved customer service, and enhanced scalability for an e-commerce platform. [Read Full Review](https://clutch.co/go-to-review/scicom/216430) ##### Telecommunications Experience Scicom has demonstrated exceptional expertise in the Telecommunications industry, particularly in providing high-quality customer service and support tailored to specific regional needs, such as those of Japanese clients. Clients praised Scicom for its excellent project management, responsiveness, and cultural alignment. The strong emphasis on customer satisfaction and the ability to adapt to changing requirements makes Scicom a valuable partner in delivering telecommunications solutions effectively. - 1 review for telecommunications industry - 1 review is 5 stars - $10,000 – $49,000 avg. project cost - Translation & Support Services for Customer Support Company (5.0/5, Jul 11, 2023): Scicom provides support services for a customer services firm. They handle the needs of one of the client's customers. This involves translating texts, proofreading websites, and facilitating consultations.  [Read Full Review](https://clutch.co/go-to-review/scicom/215635) #### 4.5 out of 5.0 rating for cost What Clients Have Said Clients consistently commend Scicom for providing good value for cost. One client noted achieving cost savings compared to previous operations, emphasizing Scicom's ability to optimize processes while maintaining quality service. Another client highlighted Scicom's alignment with their values and the flexibility in pricing models. Overall sentiment reflects satisfaction with Scicom's pricing, indicating that they deliver quality services that justify their costs. [Read All Reviews](https://clutch.co/profile/scicom?verified=true#reviews) - $10,000 to $49,000 (1 reviews) #### Completed projects in 2 countries - Germany (1 projects) - Malaysia (1 projects) [View Reviews](https://clutch.co/profile/scicom?verified=true#reviews) --- ### [VPO Services](https://clutch.co/profile/vpo-services) - $5,000+ minimum project size - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 5% Accounting - 10% Back Office Outsourcing - 10% Call Center Services - 50% Customer Service Outsourcing - 5% HR Outsourcing - 5% Market Research - 5% Recruiting - 10% Sales Outsourcing #### Company description Customer Service Outsourcing company VPO Services was established in 2015. Based in Kuala Lumpur, Malaysia, the team specializes in Customer Service Outsourcing and Back Office Outsourcing. [Visit Website](http://www.vpo.my/) --- ### [RSM](https://clutch.co/profile/rsm-3) #### 5 out of 5 star rating (1 reviews) - $5,000+ minimum project size - $100 - $149 average hourly rate - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 40% Accounting - 20% Back Office Outsourcing - 20% Finance & Accounting Outsourcing (FAO) - 10% HR Consulting - 10% Staffing #### Company description RSM is a consulting firm specializing in data migration and system integration services, particularly for transitioning systems to Microsoft Dynamics 365. Feedback highlights their comprehensive assistance in centralizing systems and effective project management. While 100% of the reviews note the firm's availability and support, ongoing learning is acknowledged as an area for mutual growth. [Visit Website](https://www.rsm.global/malaysia/service/business-process-outsourcing) #### Accessible Clients appreciate RSM's consistent accessibility and responsiveness throughout their engagement. Feedback highlights that RSM is always available for meetings and provides valuable resources such as instructional videos. For instance, one client noted, "I appreciate that RSM is always available when we need them; I can schedule a meeting, and they hop on to walk us through processes." Overall, the sentiment regarding accessibility is highly positive, indicating RSM's commitment to client support. #### Experience in 1 industry RSM has demonstrated expertise in the nonprofit sector, particularly in data migration and system integration, as evidenced by their work with the Air Force Aid Society. Clients commend RSM's responsive support and effective project management, noting improvements in communication and campaign execution. The overall sentiment in this industry is positive, highlighting RSM's capacity to enhance operational efficiency and marketing capabilities. [Read All Reviews](https://clutch.co/profile/rsm-3?verified=true#reviews) ##### Nonprofit Experience RSM has demonstrated significant expertise within the Nonprofit sector, particularly through their work with the Air Force Aid Society. Clients praised RSM's effective management of data migration to centralized systems, leading to improved communication and marketing outcomes. The ongoing support and availability of RSM's team have been highlighted as strengths, contributing positively to project success. Overall, RSM is positioned as a reliable partner for Nonprofits seeking to enhance their operational efficiency and fundraising capabilities. - 1 review for nonprofit industry - 1 review is 5 stars - Unknown avg. project cost - Data Migration for Charity Organization (5.0/5, Apr 4, 2022): A charity organization hired RSM to oversee their data migration from Blackbaud to Microsoft Dynamics 365. The goal is to centralize the organization’s system in order to access information more easily. [Read Full Review](https://clutch.co/go-to-review/rsm-3/2505) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients have noted that RSM provides significant value for money, particularly in their ability to facilitate complex data migration projects effectively. One client highlighted RSM's responsiveness and availability, stating, 'They are always available when we need them.' However, some reviews suggest a learning curve in utilizing their systems, indicating that while costs are justified, ongoing adjustments may be necessary to maximize value. [Read All Reviews](https://clutch.co/profile/rsm-3?verified=true#reviews) --- ### [Brandt International](https://clutch.co/profile/brandt-international) - $5,000+ minimum project size - $100 - $149 average hourly rate - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 12% Back Office Outsourcing - 20% Corporate Training & Coaching - 28% Customer Service Outsourcing - 2% HR Consulting - 10% HR Outsourcing - 10% IT Managed Services - 10% PEO/Employee Leasing - 5% Recruiting - 3% Staffing #### Company description Brandt International is a Customer Service Outsourcing company. Headquartered in Kuala Lumpur, Malaysia, the team provides Customer Service Outsourcing and Corporate Training & Coaching. [Visit Website](https://brandtinternational.com/) --- ### [VADS Berhad](https://clutch.co/profile/vads-berhad) - $5,000+ minimum project size - $100 - $149 average hourly rate - 1,000 - 9,999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 60% Call Center Services - 20% Cloud Consulting & SI - 20% IT Managed Services #### Company description Established in 1991, VADS Berhad is a large phone answering service in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and cloud consulting & SI. [Visit Website](http://www.vads.com/) --- ### [Callbox Asia Pacific](https://clutch.co/profile/callbox-asia-pacific) - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 35% Back Office Outsourcing - 35% Call Center Services - 20% Sales Outsourcing - 10% Direct Marketing #### Company description Callbox Asia Pacific is a telephone answering service. The agency is in Kuala Lumpur, Malaysia. Their team specializes in Call Center Services and Back Office Outsourcing. [Visit Website](https://www.callbox.com.my/) --- ### [Envo Bpo Services Sdn Bhd](https://clutch.co/profile/envo-bpo-services-sdn-bhd) - 250 - 999 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 20% Call Center Services - 20% HR Outsourcing - 20% Sales Outsourcing - 20% Direct Marketing #### Company description Envo Bpo Services Sdn Bhd is a Direct Marketing company. They focus on Direct Marketing and Call Center Services and are based in Petaling Jaya, Malaysia and Kuala Lumpur, Malaysia. [Visit Website](https://envo-bpo.webflow.io/) --- ### [CALLMARK Solutions Sdn Bhd](https://clutch.co/profile/callmark-solutions-sdn-bhd) - $5,000+ minimum project size - $100 - $149 average hourly rate - 50 - 249 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% AI Agents - 30% Back Office Outsourcing - 30% Call Center Services - 20% Email Marketing #### Company description CALLMARK Solutions Sdn Bhd is an answering service company. The Petaling Jaya, Malaysia-based team specializes in Call Center Services and Back Office Outsourcing. [Visit Website](http://www.callmark.com.my/) --- ### [Fiuu](https://clutch.co/profile/fiuu) - 250 - 999 employees - Shah Alam, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Back Office Outsourcing #### Company description Fiuu is a Back Office Outsourcing company. Located in Shah Alam, Malaysia, the agency was founded in 2005. Their services include Back Office Outsourcing. [Visit Website](https://fiuu.com/) --- ### [2C2P](https://clutch.co/profile/2c2p) - 250 - 999 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Back Office Outsourcing #### Company description 2C2P is a Back Office Outsourcing company. They are located in Kuala Lumpur, Malaysia. Their team provides Back Office Outsourcing. [Visit Website](https://www.2c2p.com/) --- ### [TECHNO MECH (M) SDN. BHD.](https://clutch.co/profile/techno-mech-m-sdn-bhd) - 50 - 249 employees - Puchong, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Call Center Services - 25% Customer Service Outsourcing - 50% Business Consulting #### Company description Launched in 2012, TECHNO MECH (M) SDN. BHD. Is a midsize Puchong, Malaysia-based Business Consulting company. Their team offers Business Consulting and Call Center Services. [Visit Website](https://technomech.my/) --- ### [Bridge Maritime Solutions](https://clutch.co/profile/bridge-maritime-solutions) - 50 - 249 employees - Pelabuhan Klang, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 50% Customer Service Outsourcing - 50% Engineering #### Company description Bridge Maritime Solutions is an Engineering and Customer Service Outsourcing company founded in 2022. The midsize team focuses on Engineering and Customer Service Outsourcing. [Visit Website](https://bridgesm.com.sg/) #### 33% of employees work in Pelabuhan Klang office Pelabuhan Klang, Malaysia 188 Jalan Sungai Pinang 5/6 50 - 75 employees +65 6866 3827 [See All Locations (3)](https://clutch.co/profile/bridge-maritime-solutions#location) --- ### [Qloud MSP](https://clutch.co/profile/qloud-msp) - $1,000+ minimum project size - $25 - $49 average hourly rate - 50 - 249 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 5% BI & Big Data Consulting & SI - 5% Business Continuity Management - 10% Cloud Consulting & SI - 5% Compliance Consulting - 5% Digital Asset Management - 10% Document Digitization & Management - 30% IT Managed Services - 20% Cybersecurity - 10% IT Strategy Consulting #### Company description IT managed services company Qloud MSP provides IT managed services and Cybersecurity. They were established in 2011. [Visit Website](https://www.qloud.my) --- ### [Documation Sdn Bhd](https://clutch.co/profile/documation-sdn-bhd) - 10 - 49 employees - Puchong, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 70% Document Digitization & Management #### Company description Document Digitization & Management company Documation Sdn Bhd is headquartered in Puchong, Malaysia. The team offers Document Digitization & Management and Back Office Outsourcing. [Visit Website](https://documation.com.my/) --- ### [Crown Information Management](https://clutch.co/profile/crown-information-management) - 250 - 999 employees - Shah Alam, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Cloud Consulting & SI - 40% Document Digitization & Management - 20% ECM Consulting and SI - 20% IT Managed Services #### Company description Established in 1965, Crown Information Management is a Document Digitization & Management company. Their team specializes in Document Digitization & Management and cloud consulting & SI. [Visit Website](https://www.crownrms.com/) --- ### [Chima Services Sdn Bhd](https://clutch.co/profile/chima-services-sdn-bhd) - $5,000+ minimum project size - $100 - $149 average hourly rate - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 45% Call Center Services - 15% CRM Consulting and SI - 10% Customer Service Outsourcing - 15% Sales Outsourcing - 15% Search Engine Optimization #### Company description Established in 2015, Chima Services Sdn Bhd is a small call center based in Kuala Lumpur, Malaysia. Their team provides Call Center Services and CRM consulting and SI. [Visit Website](http://chima.com.my/) --- ### [D2B Solutions Sdn Bhd](https://clutch.co/profile/d2b-solutions-sdn-bhd) - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 30% Back Office Outsourcing - 70% Document Digitization & Management #### Company description Founded in 2019, D2B Solutions Sdn Bhd is a Document Digitization & Management company. The small team offers Document Digitization & Management and Back Office Outsourcing. [Visit Website](https://www.d2bsolutions.com.my/) --- ### [Kalsym Systems](https://clutch.co/profile/kalsym-systems) - $5,000+ minimum project size - $50 - $99 average hourly rate - 10 - 49 employees - Subang Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% API Development - 10% Back Office Outsourcing - 25% Application Management & Support - 15% DevOps Managed Services - 5% E-Commerce Development - 5% IT Managed Services - 10% Microservices Architecture Services - 5% Mobile App Development - 5% Recruiting #### Company description Kalsym Systems , an Application Management & Support company, was founded in 2012. The small team specializes in Application Management & Support and API Development. [Visit Website](https://kalsym.com/contact-us/) --- ### [AsiaPay](https://clutch.co/profile/asiapay) - 50 - 249 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Back Office Outsourcing #### Company description AsiaPay is a midsize Back Office Outsourcing company founded in 2000. Their services include Back Office Outsourcing. [Visit Website](https://www.asiapay.com.my/) --- ### [FIXATE](https://clutch.co/profile/fixate-0) - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Back Office Outsourcing - 25% Customer Service Outsourcing - 45% IT Managed Services - 5% IT Strategy Consulting - 15% Business Consulting #### Company description FIXATE is a small IT managed services company. They focus on IT managed services and Customer Service Outsourcing and were founded in 2024. [Visit Website](https://fixate.nu) #### 25% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia 2 Jalan Binjai 6 - 9 employees [See All Locations (5)](https://clutch.co/profile/fixate-0#location) --- ### [Subunicorn Digital Plus](https://clutch.co/profile/subunicorn-digital-plus) - 10 - 49 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 10% Digital Strategy - 20% Document Digitization & Management - 70% Mobile App Development #### Company description In Petaling Jaya, Malaysia, Subunicorn Digital Plus is a small mobile application development company. The team specializes in Mobile App Development and Document Digitization & Management. [Visit Website](https://subunicorndigital.com/) --- ### [Wave Evolution](https://clutch.co/profile/wave-evolution) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Email Marketing - 25% Sales Outsourcing - 25% Search Engine Optimization - 25% Social Media Marketing #### Company description Wave Evolution is an Email Marketing company. They were established in 2007, and their services include Email Marketing and Search Engine Optimization. [Visit Website](https://www.waveevo.com/social-media-marketing-services.html) --- ### [Quadrant Biz Solutions](https://clutch.co/profile/quadrant-biz-solutions) - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 50% Finance & Accounting Outsourcing (FAO) - 10% HR Consulting - 20% Business Consulting #### Company description Quadrant Biz Solutions, a small Finance & Accounting Outsourcing (FAO) company, is in Kuala Lumpur, Malaysia. Their services include Finance & Accounting Outsourcing (FAO) and Back Office Outsourcing. [Visit Website](https://quadrantbiz.co/) --- ### [Swivelt](https://clutch.co/profile/swivelt) #### 5 out of 5 star rating (2 reviews) - $100,000+ minimum project size - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Back Office Outsourcing - 30% Customer Service Outsourcing - 30% Sales Outsourcing - 10% Pay Per Click - 10% Search Engine Optimization #### Company description Swivelt is a versatile company specializing in B2B marketing and CRM tool development. Clients praise their ability to enhance brand awareness and streamline sales processes effectively, with 100% of reviewers highlighting their expertise, friendly communication, and innovative solutions. Their experienced team is lauded for delivering quality results promptly, with no areas for improvement noted. [Visit Website](https://swivelt.com/growth-services/) #### Creative The sentiment regarding Swivelt's creativity is notably positive, with clients highlighting their ability to deliver innovative solutions. One client specifically praised Swivelt for being 'fast, accurate, and creative' in developing a new CRM tool that significantly improved the sales team's efficiency. Overall, feedback suggests that Swivelt excels in creative problem-solving, contributing to successful project outcomes without any noted areas for improvement. - Salesforce Implementation for IT Company (5.0/5, Mar 20, 2020): The company is described as fast, accurate, and creative, which highlights their ability to deliver innovative solutions efficiently. [Read Full Review](https://clutch.co/go-to-review/swivelt/40517) #### Experience in 2 industries Swivelt has demonstrated expertise primarily in the Information Technology and Software industries. Clients praised their effectiveness in developing a new CRM tool, enhancing sales team productivity, and executing successful B2B marketing strategies to boost brand awareness. Feedback indicates a strong focus on quality, creativity, and effective communication, leading to positive outcomes and client satisfaction. Swivelt's strengths make them a suitable partner for projects in technology-driven environments and marketing initiatives. [Read All Reviews](https://clutch.co/profile/swivelt?verified=true#reviews) ##### Software Experience Swivelt demonstrates strong expertise in the Software industry, particularly in B2B marketing strategies aimed at enhancing brand awareness. Clients appreciate their thorough competitive analysis and effective workflows, highlighting a collaborative and communicative team. Their 20 years of industry experience and commitment to quality work have resulted in significant client satisfaction, evidenced by rapid lead generation. Overall, Swivelt is well-positioned to support businesses seeking impactful software solutions. - 1 review for software industry - 1 review is 5 stars - Less than $10,000 avg. project cost - B2B Marketing for IT Software (5.0/5, Oct 28, 2020): Swivelt was tasked with the B2B marketing for an IT software to increase brand awareness. [Read Full Review](https://clutch.co/go-to-review/swivelt/99572) ##### Information technology Experience Swivelt has received positive feedback for its expertise in developing customized CRM solutions, demonstrating effectiveness in enhancing sales team workflows. Clients commend the company for its fast, accurate, and creative approach. The overall sentiment reflects satisfaction with the collaboration process and the successful implementation of technology that addresses specific client needs in the Information Technology industry, indicating Swivelt's potential as a strong partner for similar projects. - 1 review for information technology industry - 1 review is 5 stars - Less than $10,000 avg. project cost - Salesforce Implementation for IT Company (5.0/5, Mar 20, 2020): Swivelt provided Salesforce integration for an IT company, creating a new web-based and mobile CRM.  [Read Full Review](https://clutch.co/go-to-review/swivelt/40517) #### 5.0 out of 5.0 rating for cost What Clients Have Said Clients express high satisfaction with Swivelt's cost and value for money, highlighting effective solutions that justify their investment. One client noted that the CRM tool developed significantly eased their sales team's workflow, while another praised the rapid increase in brand awareness and lead generation within just 15 days. Overall, feedback reflects a perception of quality work delivered at a competitive price, with no reported areas for improvement. [Read All Reviews](https://clutch.co/profile/swivelt?verified=true#reviews) - Less than $10,000 (2 reviews) #### 16% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia 30-9, 10 & 11, East Wing, Q Sentral, Jalan Stesen Sentral 2 31 - 40 employees +60 3-8685 5505 [See All Locations (16)](https://clutch.co/profile/swivelt#location) --- ### [Nectar Group](https://clutch.co/profile/nectar-group) - 10 - 49 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Email Marketing - 25% Marketing Strategy - 50% Sales Outsourcing #### Company description Small Sales Outsourcing company Nectar Group, is in Kuala Lumpur, Malaysia. Their services include Sales Outsourcing and Marketing Strategy. [Visit Website](https://www.nectargroup.co/) --- ### [Regalia Records Management Sdn Bhd](https://clutch.co/profile/regalia-records-management-sdn-bhd) - 10 - 49 employees - Shah Alam, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Regalia Records Management Sdn Bhd is a Document Digitization & Management company. The Shah Alam, Malaysia-based agency focuses on Document Digitization & Management. [Visit Website](https://www.regalia.com.my/) --- ### [Docu Arch Sdn Bhd](https://clutch.co/profile/docu-arch-sdn-bhd) - 10 - 49 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Docu Arch Sdn Bhd is a Petaling Jaya, Malaysia-based Document Digitization & Management company. They focus on Document Digitization & Management. [Visit Website](https://www.docuarch.com/) --- ### [Sure-Reach Records Management Sdn Bhd](https://clutch.co/profile/sure-reach-records-management-sdn-bhd) - 10 - 49 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Based in Petaling Jaya, Malaysia, Sure-Reach Records Management Sdn Bhd is a small Document Digitization & Management company. Their services include Document Digitization & Management. [Visit Website](https://www.sure-reach.com/EN) --- ### [Nexonic](https://clutch.co/profile/nexonic) - $50 - $99 average hourly rate - 50 - 249 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Customer Service Outsourcing - 20% Digital Asset Management - 20% IT Strategy Consulting - 20% Mobile App Development - 20% Web Development #### Company description Nexonic is a midsize IT strategy consulting company headquartered in Falls Church, Virginia and Kuala Lumpur, Malaysia. Their services include IT strategy consulting and Web Development. [Visit Website](https://www.nexonic.tech/) #### 50% of employees work in Kuala Lumpur office Kuala Lumpur, Malaysia 188 Jalan Kuching 10 - 15 employees [See All Locations (2)](https://clutch.co/profile/nexonic#location) --- ### [Synergy Outsourcing Sdn. Bhd.](https://clutch.co/profile/synergy-outsourcing-sdn-bhd) - $1,000+ minimum project size - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 20% Accounting - 20% Back Office Outsourcing - 20% HR Consulting - 20% Staffing - 20% Direct Marketing #### Company description Synergy Outsourcing Sdn. Bhd. Is a Petaling Jaya, Malaysia-based Direct Marketing company. They specialize in Direct Marketing and Back Office Outsourcing. [Visit Website](https://www.synergy-outsourcing.com/) --- ### [TAKO Since 1979](https://clutch.co/profile/tako-1979) - 2 - 9 employees - Beranang, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 25% Sales Outsourcing - 25% Pay Per Click - 25% Search Engine Optimization - 25% Social Media Marketing #### Company description Founded in 1979, TAKO Since 1979 is a small Beranang, Malaysia-based social media marketing company. Their services include Social Media Marketing and Search Engine Optimization. [Visit Website](https://www.takodigitalmarketing.com/) --- ### [Symphony](https://clutch.co/profile/symphony) - $10,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 50% Back Office Outsourcing - 25% Finance & Accounting Outsourcing (FAO) - 25% HR Consulting #### Company description Symphony is a Back Office Outsourcing company. They are in Petaling Jaya, Malaysia and have small team. Their team focuses on Back Office Outsourcing and Finance & Accounting Outsourcing (FAO). [Visit Website](https://www.symphony.com.my/) --- ### [Alchemy Resources Sdn Bhd](https://clutch.co/profile/alchemy-resources-sdn-bhd) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Subang Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 50% Back Office Outsourcing - 50% HR Consulting #### Company description Headquartered in Subang Jaya, Malaysia, Alchemy Resources Sdn Bhd is a small Back Office Outsourcing and HR Consulting company. Their services include Back Office Outsourcing and HR Consulting. [Visit Website](https://alchemyconsultancy.asia/recruitment-process-outsourcing/) --- ### [Data Cohorts](https://clutch.co/profile/data-cohorts) - $5,000+ minimum project size - $100 - $149 average hourly rate - 2 - 9 employees - Kuala Lumpur, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Back Office Outsourcing #### Company description Small Back Office Outsourcing company Data Cohorts, is headquartered in Kuala Lumpur, Malaysia. The team specializes in Back Office Outsourcing. [Visit Website](http://www.datacohorts.com/) --- ### [UEP Green Resources](https://clutch.co/profile/uep-green-resources) - 2 - 9 employees - Subang Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description UEP Green Resources is a small Subang Jaya, Malaysia-based Document Digitization & Management company. The team offers Document Digitization & Management. [Visit Website](https://www.uepgreen.com/) --- ### [Soon Heng Resources sdn bhd](https://clutch.co/profile/soon-heng-resources-sdn-bhd) - 2 - 9 employees - Subang Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Soon Heng Resources sdn bhd is a Document Digitization & Management company established in 2003. Located in Subang Jaya, Malaysia, the team offers Document Digitization & Management. [Visit Website](https://soonhengresources.com/) --- ### [Infodel Management Sdn Bhd](https://clutch.co/profile/infodel-management-sdn-bhd) - 2 - 9 employees - Puchong, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Small Document Digitization & Management company Infodel Management Sdn Bhd, is based in Puchong, Malaysia. The team specializes in Document Digitization & Management. [Visit Website](https://infodel.com.my/) --- ### [MM Century Sdn. Bhd | Daxtium](https://clutch.co/profile/mm-century-sdn-bhd-daxtium) - 2 - 9 employees - Sungai Buloh, Selangor, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Established in 2015, MM Century Sdn. Bhd | Daxtium is a small Document Digitization & Management company. Their services include Document Digitization & Management. [Visit Website](https://www.daxtium.com/) --- ### [Myshred Mobile Sdn Bhd](https://clutch.co/profile/myshred-mobile-sdn-bhd) - 2 - 9 employees - Shah Alam, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Small Document Digitization & Management company Myshred Mobile Sdn Bhd, is based in Shah Alam, Malaysia. Their services include Document Digitization & Management. [Visit Website](https://myshredmobile.com/) --- ### [Alliance Storage Media Sdn. Bhd.](https://clutch.co/profile/alliance-storage-media-sdn-bhd) - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Alliance Storage Media Sdn. Bhd. Is a small Document Digitization & Management company. Founded in 2002, the team focuses on Document Digitization & Management. [Visit Website](https://www.myalliance.com.my/) --- ### [Midteam Zone Sdn. Bhd.](https://clutch.co/profile/midteam-zone-sdn-bhd) - 2 - 9 employees - Petaling Jaya, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 70% Document Digitization & Management - 30% IT Strategy Consulting #### Company description Midteam Zone Sdn. Bhd. Is a Document Digitization & Management company. Established in 2012, the team offers Document Digitization & Management and IT strategy consulting. [Visit Website](https://midteamzone.com.my/) --- ### [Fast Shred Services](https://clutch.co/profile/fast-shred-services) - 2 - 9 employees - Shah Alam, Malaysia #### Services Provided - Allocation of Expertise by Percentage - 100% Document Digitization & Management #### Company description Small Document Digitization & Management company Fast Shred Services, is based in Shah Alam, Malaysia. Their services include Document Digitization & Management. [Visit Website](https://fastshredservices.com/) --- #### Get personalized agency matches based on your project goals. [Find the right fit](https://project.clutch.co/project-brief?source=directory_slide_in_CTA&BPB_adoption_source=directory) ## Why Trust Clutch At Clutch, we believe trust is the foundation of every business relationship. Our mission is to help buyers make confident, data-backed decisions informed by real client experiences. Every review on Clutch undergoes a rigorous, human-led verification process to make sure it’s valid. 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