Managed Network Services for Electrical Manufacturer

Overall rating: 

4.5

Quality: 

Average: 4.5 (1 vote)

Schedule: 

Average: 4 (1 vote)

Cost: 

Average: 4 (1 vote)

Willing to refer: 

Average: 4.5 (1 vote)

Project summary: 

Switchfast replaced a former vendor and thereafter became responsible for managing the existing network infrastructure. The engagement remains ongoing.

Feedback summary: 

Key strengths include access to a wide variety of expertise, a proactive approach to network management, and uncompromising responsiveness regardless of circumstance. 

"Out of all our IT providers, Switchfast Technologies is the most proactive in handling the technologies we use."

BACKGROUND

Introduce your business and what you do there.

I am the owner of Transformer Manufacturers Inc., a manufacturer of low-voltage appliance transformers. We also produce value-added assemblies, transformers with customer componentry acting as power units. We sell our products strictly to OEMs [original equipment manufacturers].

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Switchfast Technologies?

We were looking for a service-oriented firm because our previous IT company was not able to stay abreast of current technologies. 

SOLUTION

What was the scope of their involvement?

Switchfast Technologies provides equipment-related services, inheriting complete responsibility for our infrastructure. They are responsible for managing, updating and processing our tools. They handle everything: our modems, connectivity, spam software, filters, and so on. Occasionally when remote intervention does not work, Switchfast Technologies sends resources on-site. We haven't used them for accounting software management or other types of platforms.

How did you come to work with Switchfast Technologies?

I came to know Switchfast Technologies' chief operating officer through business networking. I also considered another candidate but Switchfast Technologies was more competitive. They were responsive and had a more comprehensive line of services.

How much have you invested with Switchfast Technologies?

We've spent $800 to $1,000 per month on Switchfast Technologies' services.

What is the status of this engagement?

We started working with Switchfast Technologies in 2012 or 2013. Our relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Switchfast Technologies has been proactive in understanding each segment of our upgrades and services. They know what is happening on a monthly basis. At the same time, we also understand exactly what they are doing and why. Everything is spelled out in our agreement and followed to a tee. We've also been pleased that they addressed issues that were outside of the original agreement. For example, they assisted us with an out-of-scope hardware issue. Switchfast Technologies got us back online using their contacts and resources.

How did Switchfast Technologies perform from a project management standpoint?

Switchfast Technologies have the right processes for solving problems like ours. We submit issues through their ticketing system. They logged us in immediately and issued internal tickets. Our lines of communication are also excellent.

What did you find most impressive about Switchfast Technologies?

Out of all our IT providers, Switchfast Technologies is the most proactive in handling the technologies we utilize. They solve problems immediately and their service is better than anything we've had before.

Are there any areas Switchfast Technologies could improve?

There's nothing glaring. Switchfast Technologies has been able to keep up with the communication technologies used by our team. I would have mentioned response time a year ago, but Switchfast Technologies has addressed this. As far as I'm concerned, there are no issues.

RATINGS

4.5
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
    I wasn't displeased, but I don't have a good grasp of what is the industry standard.
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.5 NPS
    Willing to refer
    I've recommended Switchfast Technologies to colleagues. They have been quite pleased.