AWeber

Experience:

I found it difficult to integrate preexisting clientele and contacts to AWeber. After manually transitioning information, the service exceeded expectations. It's easy for management to train and easy for associates to learn. It's a great solution for multi channel email marketing, and we also use the service for in house information. The auto-response, campaigns, sign up forms, and newsletters, subscription management features have exceeded my expectations. Its main benefit has been organization. It has helped improve our customer outreach and customer service experience. It allows our company to access a greater audience.

Pros:

It has a lot of easy to use features.

Cons:

The contact import feature could be improved.

Recommendations:

It’s the product a company should use because is easy for beginners, intermediate and advanced use, is a great tool for marketing and learning at the same time, it will help your company awareness in few months.

Experience:

It’s definitely the email tool any company should use at some point. It is reliable, is customized to your company needs, and you do not need advanced skills to integrate it into you marketing tools a as whole.

It gives you a good and efficient tracking and state of response and complies with requirements . We use the email templates, targeting per segments, locations, audiences . It is our only email tool, the only one with need. We are highly satisfied.

Pros:

The tools can be implemented into your marketing structure.

Cons:

I do not foresee any cons.

Recommendations:

Perhaps work on the app so it's easier to use on mobile devices.

Experience:

It's the one that I have seen used the most. The only thing is that plenty of emails go to Spam/Junk folders. We use it to view how many subscribed vs unsubscribed. It's done well. I think it's worth the price. It has gotten more responses from our target public.

Pros:

I like that it can show you at any time the progress (if any) it has done.

Cons:

It's not as effective as I wish it'd be.

Recommendations:

I suggest talking to them directly, ie, email, phone, and try to negotiate a deal. They'll probably try their best to assist you. Also, consider a custom UI if you also find it bad.

Experience:

AWeber was one the few software we contacted personally. They were insightful and seemed like an industry leader based on how professional they were to us. They offered us a discount and personal solutions to some problems that we had. They have very nice customer service.

Some problems came up. For example, the UI wasn't great for us. That's something still in the works for a new custom made UI, but really not that big of a deal just a little bothersome. We use the automated emails, user interaction features, etc, basically the usual. Customer service is also something we will use if any issues happen. AWeber performed slightly better than we expected, bringing in plenty of new customers daily.

Pros:

The incredible customer support they have. Also, the user engagement report was very good.

Cons:

The basic UI needs work. It's somewhat hard to navigate, somewhat cluttered, and not as classy as I'd like.