AWeber

Experience:

I found it difficult to integrate preexisting clientele and contacts to AWeber. After manually transitioning information, the service exceeded expectations. It's easy for management to train and easy for associates to learn. It's a great solution for multi channel email marketing, and we also use the service for in house information. The auto-response, campaigns, sign up forms, and newsletters, subscription management features have exceeded my expectations. Its main benefit has been organization. It has helped improve our customer outreach and customer service experience. It allows our company to access a greater audience.

Pros:

It has a lot of easy to use features.

Cons:

The contact import feature could be improved.

Recommendations:

Perhaps work on the app so it's easier to use on mobile devices.

Experience:

It's the one that I have seen used the most. The only thing is that plenty of emails go to Spam/Junk folders. We use it to view how many subscribed vs unsubscribed. It's done well. I think it's worth the price. It has gotten more responses from our target public.

Pros:

I like that it can show you at any time the progress (if any) it has done.

Cons:

It's not as effective as I wish it'd be.

Recommendations:

I suggest talking to them directly, ie, email, phone, and try to negotiate a deal. They'll probably try their best to assist you. Also, consider a custom UI if you also find it bad.

Experience:

AWeber was one the few software we contacted personally. They were insightful and seemed like an industry leader based on how professional they were to us. They offered us a discount and personal solutions to some problems that we had. They have very nice customer service.

Some problems came up. For example, the UI wasn't great for us. That's something still in the works for a new custom made UI, but really not that big of a deal just a little bothersome. We use the automated emails, user interaction features, etc, basically the usual. Customer service is also something we will use if any issues happen. AWeber performed slightly better than we expected, bringing in plenty of new customers daily.

Pros:

The incredible customer support they have. Also, the user engagement report was very good.

Cons:

The basic UI needs work. It's somewhat hard to navigate, somewhat cluttered, and not as classy as I'd like.

Recommendations:

I would seriously consider using it - we were given a free trial for 30 days and the service was exceptional.

Experience:

It reached out to us several years ago and provide personalized training by a staff that is waiting to help 24/7. We utilize every feature available, since we are such a large business. They have helped us grow exponentially. It has exceeded expectations and cannot see us ever going without it again- the leads it generates are outstanding and customer service is second to none.

Pros:

I like the customer service- since we have so many features we use, we like that we can contact them at any point with questions that we have.

Cons:

There isn't anything that I dislike - seriously- I guess it is fairly expensive but when you are the best in the game that is the nature of the beast.