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Top Call Center Services & Voice Services for Telecommunication Companies in Riga

Ratings Updated: January 24, 2025

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3 Companies

0 Leaders 3 Contenders

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Country: Latvia

City: Riga

Industry: Telecommunications

Best Call Center Companies & Voice Services for Telecommunication Companies in Riga

Simply Contact

4.8 26 reviews

Premier Verified

$1,000+

< $25 / hr

250 - 999

Warszawa, Poland

Services provided

30% Call Center Services

60% Customer Service Outsourcing

10% Back Office Outsourcing

Simply Contact is a proficient provider of Contact Center Services, specializing in Inbound and Outbound Call Center operations, Customer Support Services, and multilingual Customer Care Services. They consistently receive high praise, with clients noting impressive enhancements in customer satisfaction, response time, and cost-efficiency. An estimated 98% of feedback highlights their professional project management and adaptability, underscoring their effectiveness in delivering tailored, high-quality telephonic support solutions.

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Reviews mention Transparent

Overall, client feedback regarding Simply Contact highlights a strong sentiment of transparency. Clients consistently noted the company's clear communication and workflow processes, with one client emphasizing their 'transparency in everything they do.' Another client appreciated the proactive communication and regular performance updates, which fostered a seamless collaboration. Additionally, Simply Contact's ability to adapt and respond to client needs was frequently mentioned, reinforcing their reliable and open approach to project management.

Call Center Services for Social Media Monitoring Tool

5.0 May 9, 2023

We've been impressed with their team's transparency in everything they do. We also appreciate that they bring new ideas on how to automate things, increase efficiency, and provide a better service to our customers.

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Call Center Services for Wheelchair Rental System

4.5 May 1, 2023

Simply Contact's transparent work process allows us to monitor performance closely, and their proactive communication ensures a smooth workflow throughout the project. Simply Contact's dedication to quality and cost-efficiency is truly remarkable. Their flexible approach and transparent work process makes them an invaluable partner for WheelShare.

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Customer Support Services for SaaS Company

5.0 Apr 25, 2023

The workflow between our team and Simply Contact was highly effective. Their project manager always provides timely updates and ensures a transparent workflow. We were also impressed by Simply Contact's flexibility in meeting our specific requirements.

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Сall Сenter Services for International Wholesale Retailer

5.0 Jul 16, 2021

Transparency of a workflow that Simply Contact serves is definitely impressive. We have ongoing communication, get analytics and monitoring reports that keeps us constantly updated on project performance. Simply Contact is always open to the things we want to be improved or implemented.

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Call Center Services for Cosmetic & Beauty Brand

5.0 Feb 28, 2021

Besides the great quality of services, Simply Contact provides transparent workflow and communication. They ensure continuous monitoring and analytics processes to track project performance and improve workflows as it becomes necessary.

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Reviews mention Understands the needs of their clients

Simply Contact has consistently demonstrated an exceptional understanding of their clients' needs, as highlighted by multiple reviews. Clients praised their customized approach, with one noting their 'genuine effort to understand our business' and another emphasizing their ability to provide tailored solutions that cater to unique challenges. Overall, the sentiment reflects a strong appreciation for Simply Contact's commitment to delivering personalized service, resulting in improved client satisfaction and operational efficiency.

Customer Support Services for Email Deliverability Platform

5.0 Nov 28, 2023

What impressed us most about Simply Contact was their customized approach. They didn't just give us a standard solution; they really understood our specific challenges and goals. Their expertise in customer service and back-office management is clear throughout our work together.

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Customer Support for Music Distribution Company

5.0 Apr 26, 2023

Simply Contact's dedication to understanding our business and providing tailored solutions that cater to our unique needs has been invaluable. Their ability to integrate seamlessly into our operations and become a true extension of our team has greatly impressed us.

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TelTel

Not yet reviewed

$5,000+

$50 - $99 / hr

10 - 49

Rīga, Latvia

Services provided

90% Call Center Services

5% Other IT Consulting and SI

4% CRM Consulting and SI +1 service

1% IT Managed Services

TelTel is a call center company. Based in Rīga, Latvia, the firm was founded in 2009. Their services include Call Center Services and other IT consulting and SI.
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Webhelp

Not yet reviewed

Undisclosed

Undisclosed

10,000+

Rīga, Latvia

Services provided

23% Call Center Services

33% Customer Service Outsourcing

15% Sales Outsourcing +17 services

5% Back Office Outsourcing

5% Business Consulting

5% Finance & Accounting Outsourcing (FAO)

1% AI Development

1% BI & Big Data Consulting & SI

1% CRM Consulting and SI

1% Custom Software Development

1% Digital Strategy

1% Graphic Design

1% HR Consulting

1% Mobile App Development

1% Transcription

1% Translation

1% UX/UI Design

1% Unified Communications Consulting & SI

1% Web Design

1% Web Development

Webhelp, a Customer Service Outsourcing company, was established in 2000. The large team provides Customer Service Outsourcing and Call Center Services.
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Apifonica

Not yet reviewed

$1,000+

$50 - $99 / hr

50 - 249

Rīga, Latvia

Services provided

30% Call Center Services

25% Other Digital Marketing

15% Staffing +3 services

10% AI Development

10% HR Consulting

10% Recruiting

Apifonica is an answering service company. Launched in 2015, the agency is based in Tallinn, Estonia and Warszawa, Poland. Their team provides Call Center Services and Other Digital Marketing.
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Ability to deliver

Focus

Proven

Market Leaders

Emerging

Niche

Clutch Leaders Matrix

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A Clutch Leaders Matrix provides a broad view of the top-performing companies in a particular service or location. Each company featured in a Leaders Matrix is evaluated based on Focus and Ability to Deliver. The size of each circle indicates that company’s size. Learn More

Focus (x-axis)

Focus accounts for a company’s specialization within a certain service.

Ability to Deliver (y-axis)

Ability to Deliver considers three criteria:

Client feedback and reviews
Work experience and previous projects
Market presence and reputation in the industry

Best Call Center Companies & Voice Services for Telecommunication Companies in Riga

TelTel

$5,000+

$50 - $99 / hr

10 - 49

Rīga, Latvia

Ability to deliver

5.2/40.0

0/20 Reviews

0/10 Clients & Experience

5.2/10 Market Presence

Service focus

90% Call Center Services

10% Other

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Webhelp

Undisclosed

Undisclosed

10,000+

Rīga, Latvia

Ability to deliver

7.2/40.0

0/20 Reviews

0/10 Clients & Experience

7.2/10 Market Presence

Service focus

23% Call Center Services

15% Sales Outsourcing

62% Other

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Apifonica

$1,000+

$50 - $99 / hr

50 - 249

Rīga, Latvia

Ability to deliver

10.1/40.0

0/20 Reviews

3/10 Clients & Experience

7.1/10 Market Presence

Service focus

30% Call Center Services

70% Other

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Specialties

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Outbound
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Top Call Center Services & Voice Services for Telecommunication Companies in Riga

Best Call Center Companies & Voice Services for Telecommunication Companies in Riga

Simply Contact

Reviews mention Transparent

Call Center Services for Social Media Monitoring Tool

Call Center Services for Wheelchair Rental System

Customer Support Services for SaaS Company

Сall Сenter Services for International Wholesale Retailer

Call Center Services for Cosmetic & Beauty Brand

Reviews mention Understands the needs of their clients

Customer Support Services for Email Deliverability Platform

Customer Support for Music Distribution Company

TelTel

Webhelp

Apifonica

Get closer to kicking off your next project today

Best Call Center Companies & Voice Services for Telecommunication Companies in Riga

TelTel

Webhelp

Apifonica

Latest Call Centers Articles

How to Build a Budget for Call Center Services [With Template]

Guide to Call Center Outsourcing

How To Hire a Call Center in 4 Steps

Similar Categories

Related Services

Specialties

Popular Locations